commercial department. pupil report

7/31/2019 Commercial Department. Pupil Report

1/5

NATIONALPOWER AUTHORITY PUPILAGE REPORT

1

COMMERCIAL DEPARTMENT

Inspectorate

TOTAL STAFF STRENGTH---------------7

ORGANOGRAM

SUPERVISORS-------------------------------3

ZONES DISTRICTS

EAST 70,71,72,82,83

WEST 80,81,84

CENTRAL 73,74,75,76,77,78,79

SPECIFIC FUNCTIONS:

Receive application forms and query letters from customers through the Commercial Managerand from the Customer Service Section

Inspections on tariff clarifications (TC)New connections-NC

Separate meters-SM

Change of Tenancies-CT

Additional Wiring Meter Required-AWMR

Rewiring Meter Required-RWMR

Temporary Supplies-TS

Non-payment of Withdrawn Meter CasesStolen Meter Cases

Preparation of Job instructions for meter replacement

Calculations on installed load and Assessments for energy recoveries

Installation of check meters to address some customer queries and advices

Inspections of Meter Account Queries

Inspections on Meter Performances

Faulty Meter Cases- MSS

Investigations on illegal supplies and meters

Burnt Meter Cases

MDI Disconnections an Reconnections

Inspections on General Electrical Installations

Determination of Faulty meter for Faulty Meter Cases

Install a check meter

o Domestic consumerat least 30 dayso MDIsat least 24 hrs.

Establish variables and proceed with the calculations.


2/5


2

X % error

Or Where WSM=

ISM= CIF=Check index final

IEE Regulation

Error limit=

Example:

IfCIF = 1164,WSF= 29981 and ISF= 28820, then

Comment:sinceis within the limit, the meter is considered to be ingood working order.Calculations on installed load and Assessments for energy recoveries

Energy recovery can be achieved by taking inventory of all utilities in the consumers premises as

follows:

Utility Qty Minimum rating (watt) Product

Bulbs 5 40 200

TV 1 80 80

DVD 1 25 25

Fan 1 70 70


3/5


3

Freezer 1 150 150

Installed Load= 525W

( )

GENERAL CHALLENGES:

Low staff strength

Inadequate office space

Provision of ladder carrying vehicle with communication facility

Provision of electrical instruments and tools

Provision of more office equipment and furniture

More training on investigation Techniques and report writing skills

Provision of motor bikes for each respective zone

LARGE POWER UNIT SECTION

MDI & MDAs

TOTAL STAFF STRENGTH---------------Three

ZONES: EAST, WEST, CENTRAL AND MAKENI

SPECIFIC FUNCTIONS:Billing, Bill Distribution and treatment of Customer Queries

GENERAL FUNCTIONS:

Prepare reading tickets for MDI and MDAs

Send read entry to Data Processing for entry

Meter editing (three stages)

Preview (three stages)


4/5


4

Bill production and distribution

Customer queries for the following ledgers:

1. Staff account2. Welders3.

Churches and mosques4. Schools and hospitals

GENERAL CHALLENGES:

Inadequate staff

Transport

METER READING

ORGANOGRAM

1. HEAD OF SECTION2. SUPERVISORS-33. SENIOR METER READERS-44. PERMANENT METER READERS-25. CONTRACT METER READERS-17

TOTAL STAFF STRENGHT-27

SPECIFIC FUNCTIONS:

Supervisors preparation of statistical reports with regards the no. of meters read, met disconnected,

suspected faulty and addressing customer complaints.

GENERAL FUNCTIONS:

Meter reading


5/5


5

Bills distribution and reporting for the attention of management

GENERAL CHALLENGES:

Inadequate staff strength

Inadequate logistics: Motor bikes, Vans, door lock cardsInconsistent data base records

Random installation of prepaid meters

STATUS REPORT

PITFALLS:

No proper supervision of meter readers by the supervisors

o Schedule books are not checked regularly to know completed and pending taskso No proper check to ensure that team members report every day at the office

Too many door lock conditions:

o Most meters are installed inside the houses and thus create lots of difficulties ingaining access the meters.

o This will eventually lead to a drag in revenue collection.

commercial department. pupil report

Documents