commercial card chip & pin 101 · first chip transaction after pin selection will provide the...
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Commercial Card Chip & PIN 101
Presented by:
Debra Remeshylo
Senior Manager, Commercial Card Client Implementation & Support
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Chip Cards & Their Benefits
New Card Activation
PIN Selection & Changes
Replacement Cards
Chip & PIN Points to Remember
Cardholder Tips
Agenda
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Chip Credit Cards
Chip Credit Cards have an embedded computer chip that securely stores and processes data
Scotiabank transitioned all Canadian Commercial Credit Cards to Chip technology in 2010
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Aligns the Canadian financial industry to a technology proven, and in wide use around the world
Increased protection against counterfeit, lost and stolen card fraud
Credit card fraud has been significantly reduced in many countries where Chip & PIN technology was introduced
Benefits of Chip Cards
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Chip Card Technology
Chip cards are in place in over 121 countries around the world
Use of Chip cards is accelerating
Canada - ~ 47% of Card Present Point-of-Sale (POS) transactions in Canada are processed using Chip cardsEurope - ~ 82% of Card Present Point-of-Sale (POS) transactions are processed using Chip cards
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Chip cards require a Personal Identification Number (PIN)
Cardholder sets PIN upon activation of the card
Chip cards still contain the magnetic stripe
Ensures global acceptance of the card in countries where Chip technology is not adopted Can be used at all terminals including those that are not Chip enabled
About Chip Cards
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
In order to activate Chip Cards and select a PIN, cardholders need to provide:
Date of SignificanceReference Number (located on the card carrier)
This information is used to securely identify the cardholder
New Card Activation & PIN Selection
The Reference Number is required for all future PIN changes
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Card Carrier - Reference Number
The Reference Number appears on the Card Carrier when a new Card is received or replaced
Reference Numbers should be retained by the cardholder for any future PIN changes
New Reference Number mailers can be requested through the Scotiabank Customer Service Centre at 1-888-823-9657
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Cardholder Guide – Chip Card
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
PIN will become enabled after first transaction at a Chip terminal
Cardholders will not be prompted to enter their PIN
Terminal will automatically print a signature slip for cardholder
PIN will be written to the card
All subsequent transactions at Chip terminals will require a PIN
New Cards - First Chip Transaction
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
PIN Number - Changes
First Chip Transaction after PIN changes will require:
Cardholder must enter new PIN 3 timesNew PIN will be written to the card
When trying to use a new PIN, cardholders may receive a message on the keypad similar to Invalid PIN (try again)
Cardholder must enter the new PIN 3 times after it is changed inorder to script the new PIN on to the ChipTerminal will automatically print a signature slip for cardholderEven though the message indicates Invalid PIN, the cardholder must continue to enter the new PIN 3 times until the transactionhas been accepted
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
PIN Number - Changes
If a PIN is changed several times before the card is used at a Chip terminal:
Use the most recent selected PIN which will need to be entered 3 times
PIN will be blocked at a POS Terminal if entered incorrectly 3 times in succession
Cardholders must call 1-888-514-2924 to reset their PIN
PIN reset is effective immediately and the cardholder can attempt another transaction
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Replacement Cards - PIN
Replacement Plastic (card broken or reissued for expiry)Same Card NumberSame Reference NumberRequires Card ActivationNew PIN Selection
First Chip Transaction after PIN selection will provide the cardholder with a transaction slip to sign, the PIN will be written to the card
Lost or StolenNew Card NumberNew Reference NumberRequires Card ActivationNew PIN Selection
First Chip Transaction after PIN selection will provide the cardholder with a transaction slip to sign, the PIN will be written to the card
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Chip & PIN - Points to Remember
Cardholders will need to know their ‘Date of Significance’and Reference Number in order to activate their card and choose a PIN
Reference Number is required for the PIN selection process and should be retained by the cardholder for any future PIN selection
PIN will be enabled after the first transaction at a Chip terminal
If cardholders encounter point-of-sale terminals that are not yet Chip enabled, they will need to sign the transaction slip
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Chip & PIN - Points to Remember
If a PIN is set and not used for 6 months to a year, it will likely be forgotten and must be reset
First Chip Transaction after PIN changes will require the cardholder to enter the PIN 3 times in order for the PIN to be written to the card
Cardholders should be reminded not to remove the card too quickly before finishing the transaction
When all else fails, have the cardholder change their PIN
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Cardholder Tips
Keep your Reference Number – you need it to select and change your PIN
Don’t forget your Significant Date – you need it for PIN selection, changes and to speak with the Scotiabank Customer Service Centre
If you change your PIN, remember after the change you will have to enter it 3 times at a Chip terminal
Don’t worry if the terminal says “Invalid PIN”, you have to enter your PIN 3 times in order for it to be written to the cardand your transaction will be accepted
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Cardholder Tips
Keep your PIN protected
Sign, activate, and set the PIN on your credit card as you soon as you receive it Memorize your PIN - do not write down your PIN or tell anyone what it isShield the keypad when conducting a transactionIf you suspect that someone else knows your PIN, change it immediatelyReport lost or stolen cards immediately to the Scotiabank Customer Service Centre at 1-888-823-9657
G L O B A L T R A N S A C T I O N B A N K I N G2011 Scotiabank Commercial Card Conference
Debra Remeshylo, CPCPSenior Manager, Commercial Card Client Implementation & Service
ScotiabankSuite 315, 240 - 8th Avenue SW
Calgary, Alberta T2P 1B5Phone: 403-355-6641
Questions