comment card
DESCRIPTION
Comment cards are a waste of time energy and money. Real time customer feedback is critical for long term success. Learn from others mistakes! www.feedbackrevolutionqr.comTRANSCRIPT
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FEEDBACK REVOLUTION QR
The business solution for client retention and increased referrals!
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EXECUTIVE SUMMARY
The Model
The Opportunity
The Potential
• Bringing Guest Feedback to a New Level and Value
• Increase Guest Revenue and Happiness
• You Decide
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WHAT WE’RE GOING TO COVER
Situation Overview Old vs. New Why? Q&A
www.feedbackrevolutionqr.com
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The economy is struggling at best and
people are demand more for less. The internet
gives people information, opinions and deals. How
do you retain, attract, generate referrals and
grow during these times?
SITUATION OVERVIEW
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THE GOOD OLD DAYS
Customers told the
owner what they liked and
didn’t.Direct
feedback!
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DID YOU KNOW
Charles Darwin's half cousin invented the “modern” questionnaire…
Estimated 1899
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The Comment Card
It’s not direct feedback but gave businesses the illusion that they
knew what was happening!
FAST FORWARD TO 2011
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BUT THERE ARE PROBLEMS…
70% of guests don’t fill them out
Wrong questions - 0 correlation to future growth
Tabulation It’s not actionable -
information
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LET’S NOT FORGET
Never taken out of folio
Only the positive ones make it to the office
Only “good” customers get them
The receipt mistake - FORGOTTEN
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IT’S TIME
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MUSEUM
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CHECK OUTWWW.FEEDBACKREVOLUTIONQR.COM
Thank you!