colornavigator network guide

Technical Information

Q20B014-AU-12085B

© 2018 EIZO Corporation 1/24

ColorNavigator Network Guide

6/8/2021 Updated

Contents

1 Introduction ........................................................................................................................................ 2

1.1 Targets that can be set to calibration-type modes ....................................................................... 3

2 Installing and Updating NetAgent ....................................................................................................... 4

3 Monitor Configuration Command ....................................................................................................... 5

4 Viewing Data ..................................................................................................................................... 8

4.1 Connection Status of Computers and Monitors ........................................................................... 9

4.2 Adjustment Status of Monitors .................................................................................................. 10

4.3 Execution Status of Commands ................................................................................................ 12

5 Tips on Management ....................................................................................................................... 14

5.1 How to look up computers disconnected for a long time ............................................................ 14

5.2 How to look up monitors disconnected for a long time............................................................... 15

5.3 How to look up monitors of which SelfCalibration has not executed .......................................... 16

6 Troubleshooting ............................................................................................................................... 18

6.1 Time since adjustment and Adjustment date are blank ............................................................. 18

6.2 Calibration-type modes of CX/CS monitor are not adjusted after monitor configuration has

succeeded .......................................................................................................................................... 20

6.3 Monitor does not appear on the list after NetAgent has been installed ...................................... 22

6.4 Monitor does not appear on the list ........................................................................................... 24


Q20B014-AU-12085B


1 Introduction

This guide describes practical information for using ColorNavigator Network correctly.

The procedure described in this guide assumes that you are using NetAgent as client software.

However, the contents are also applicable for a user who are using ColorNavigator 7/NX as client

software.

NetAgent is software running in the background and does not have a graphical user interface (GUI).

NetAgent has the following features:

⚫ Connect to the ColorNavigator Network server and send monitor information.

⚫ Receive a remote command from the server and execute it.

⚫ Watch the color mode currently used on a monitor and apply an appropriate ICC profile to the

operating system.

➢ When NetAgent works on Linux, it creates ICC profiles but does not apply them to the operating

system. The CX/CS monitor does not have a SelfCalibration sensor, so quality control using remote calibration is not available. If you set targets for the calibration modes by sending monitor configuration command from the server, you must adjust the CX/CS monitor using ColorNavigator 7 and an external measurement device at the monitor's location. The ColorNavigator Network does not support the following monitors.

⚫ CG3145, CG3146, CS230, CS240, CS270

NetAgent

ColorNavigator Network

Internet

USB

NetAgent

USB


Q20B014-AU-12085B


1.1 Targets that can be set to calibration-type modes

The targets of the calibration-type mode that can be sent from the server are as follows. Install a model

that meets your requirements.

(1)

CG319X

CG279X

(2)

CG247

CG277

CG248-4K

CG318-4K

CG2420

CG2730

CG247X

(3)

CG245W

CG275W

CG246

CG276

(4)

CX240

CX270

CX241

CX271

CS2410

CS2420

CS2730

CS2731

CS2740

CS2740-X

*Must be adjusted using

ColorNavigator 7/NX

Brightness Candela (cd/m2) ✔ ✔ ✔ ✔

Minimum ✔

Maximum ✔

Black

Level

Minimum ✔ ✔ ✔ ✔

Candela (cd/m2) ✔

White

Point

Color Temperature ✔ ✔ ✔ ✔

XY Coordinates ✔ ✔ ✔ ✔

Gamma Gamma Value ✔*1 ✔ ✔ ✔

L* ✔ ✔

LUT ✔

PQ ✔

HLG ✔

PQ/HLG Clipping ✔

HLG System Gamma ✔

Priority Gray Balance ✔

Standard ✔

Contrast ✔ ✔ ✔ ✔

Gamut Monitor Native ✔ ✔ ✔ ✔

XY Coordinates ✔ ✔ ✔ ✔*2

Gamut Clipping ✔ ✔ ✔*2


Q20B014-AU-12085B


*1) A number with two decimal places can be specified. (e.g. 2.35)

*2) CS2410 is excluded.

2 Installing and Updating NetAgent

In order to run the installer, place the following files in the folder where NetAgent installer exists.

Connection file Connection.xml Download the file from ColorNavigator Network.

The file is used for associating NetAgent with a

group on ColorNavigator Network.

Proxy setting file Proxy.xml The file is bundled with NetAgent installer.

If your computer uses a proxy to connect to the

Internet, open Proxy.xml with text editor and add

the proxy address and port.

<?xml version="1.0" encoding="UTF-8"?>

<Proxy Version="1">

<Host>proxy.example.com</Host>

<Port>8080</Port>

</Proxy>

If you install NetAgent with address and port

empty, NetAgent tries to connect to the server

without using a proxy.

After installation, a monitor connected to computer appears on the list. If it does not appear on the list,

see "6.3 Monitor does not appear on the list after NetAgent has been installed".

If you want to update NetAgent, place the same Proxy.xml used for installation in the folder where

NetAgent installer exists and execute override installation. If an alert saying Connection.xml is not found

in the folder appears, ignore it and proceed to finish the installation.

After the update has succeeded, the "Software" field on the "Monitor Information" tab is updated.


Q20B014-AU-12085B


3 Monitor Configuration Command

You can send a monitor configuration command from the server to adjust the monitor in a remote

location.

The command adjusts and maintains the color of a monitor as described below.

Color management concept using monitor configuration command

When you use ColorNavigator 7/NX for adjusting a monitor, the concept of color management is same.

Color management concept using ColorNavigator 7/NX

Send command Command completes

Initial SelfCalibration SelfCalibration SelfCalibration

Color-maintenance SelfCalibration

SelfCalibration starts according to a schedule in

the SelfCalibration settings.

ICC profile

ICC profile is created from the results of the initial SelfCalibration.

The results of Color-maintenance SelfCalibration will not be reflected in the profile.

Adjustment SelfCalibration SelfCalibration


SelfCalibration starts according to a schedule in the

SelfCalibration settings.

ICC profile

Adjust the monitor with a measurement

device or its built-in sensor.

CN7/NX


Q20B014-AU-12085B


Monitor configuration consists of color mode, SelfCalibration, and key lock settings.

*Available parameters depend on monitor model.

Example: CG247X Monitor Configuration

Color mode SelfCalibration Key lock

1. After a command has succeeded, the calibration modes of a CG monitor are adjusted. For CX/CS

series, however, the calibration modes are not adjusted because the CX/CS monitor does not

support SelfCalibration. For further details about dealing with a CX/CS monitor, please also refer to

the section "6.2 Calibration-type modes of CX/CS monitor are not adjusted after monitor

configuration ".

Here are the recommend settings:

Recommended Monitor Configuration

Settings Contents

Color mode Enable at least one calibration mode in order for ColorNavigator Network to show

adjustment status on the list, because the adjustment status is not displayed when

only standard modes are enabled.

SelfCalibration "Frequency": Specify a timing when end-users are least likely to use their monitors,

ex. Monthly Sunday night.

"Do not execute SelfCalibration while the monitor is in user": Off

"Standard Mode calibration": On

(Remarks)

"Frequency": When "Usage Time" is selected, SelfCalibration dates vary due to

differences in monitor usage situations. Furthermore, SelfCalibration may start

while an end-user is using the monitor.

"Do not execute SelfCalibration while the monitor is in user": When "On" is


Q20B014-AU-12085B


selected, SelfCalibration does not start unless the monitor turns into power saving

mode or turns off. If your computer is always powered on, SelfCalibration may not

start because the monitor does not have a chance to turn into power saving mode.

When you send a monitor configuration, you need to specify when to start initial SelfCalibration in the "SelfCalibration start time".

Start Time of Initial SelfCalibration

Timing Description

PowerSave SelfCalibration starts only when the monitor turns into power saving mode or

an end-user press the power button on the monitor to turn off.

Immediate SelfCalibration starts immediately when remote command issued, even if the

monitor is being used.

Specified Date When the specified date comes, SelfCalibration starts even if the monitor is

being used.

When an end-user cancels running SelfCalibration by pressing buttons on the monitor, SelfCalibration

resumes with the "PowerSave" timing.


Q20B014-AU-12085B


4 Viewing Data

To manage monitors effectively, add columns to the list in advance.

Click "Settings" icon above the list and select "Column settings" tab.

Add the following columns and click Save.

The added columns appear on the list.

□ Computer▲ Computer detection dateModel S/N Time since adjustmentAdjustment date SelfCalibration dateSelfCalibration resultMonitor configurationMonitor detection dateUpload date Command statusCommand parameterCommand finished

□ PC_1711 2019-08-10 15:12 CG247X 27030110 189 2018-07-12 17:03 2018-07-22 20:15 Succeeded CONF_01 2019-08-10 15:12 2019-08-10 09:12 SucceededCONF_01 / Immediate 2018-07-12 17:05



□ PC_1714 2019-11-29 14:42 CG247X 27030140 1215 2018-07-12 17:03 CONF_01 2019-11-29 14:42 2018-11-29 09:06 SucceededCONF_01 / Immediate 2018-07-12 17:05




Q20B014-AU-12085B


4.1 Connection Status of Computers and Monitors

(1) Computer detection date

The Computer detection date shows when NetAgent connected last to the ColorNavigator Network

server.

NetAgent connects to the server at a regular interval. You can change the interval by editing the "Query

interval" on the "Group/User management" tab. Only "System administrator" users can change the

interval.

(2) Monitor detection date

The Monitor detection date shows when a monitor was connected last to computer via USB cable.

(3) Upload date

The Upload date shows when detailed information on a monitor was uploaded last by NetAgent.

To reflect color-maintenance SelfCalibration results in the "Time since adjustment", "Adjustment date",

"SelfCalibration date", and "SelfCalibration result" columns, upload is needed.

If it has been more than 24 hours since the last upload, next upload will be performed automatically. You

can also send an upload request command to NetAgent to upload immediately.

□ Computer▲ Computer detection date Model S/N Time since adjustment Adjustment date SelfCalibration date SelfCalibration result Monitor configuration Monitor detection date Upload date

□ PC_1711 2019-08-10 15:12 CG247X 27030110 189 2018-07-12 17:03 2018-07-22 20:15 Succeeded CONF_01 2019-08-10 15:12 2019-08-10 09:12



□ PC_1714 2019-11-29 14:42 CG247X 27030140 1215 2018-07-12 17:03 CONF_01 2019-11-29 14:42 2018-11-29 09:06



□ PC_1717 2019-11-29 14:37 CG247X 27030170 2019-11-29 14:37 2019-11-29 09:11

□ PC_1718 2019-11-29 14:21 CG247X 27030180 CONF_02 2019-11-29 14:21 2018-11-29 08:57

□ PC_1719 2019-11-29 14:40 CX240 19400190 214 2018-07-13 15:27 CONF_01 2019-11-29 16:51 2019-11-27 18:43

□ PC_1720 2019-11-29 14:42 CX240 19400200 CONF_01 2019-11-29 14:41 2018-11-29 09:05

(1) Computer detection date (2) Monitor detection date

(3) Upload date


Q20B014-AU-12085B


4.2 Adjustment Status of Monitors

Relationships between columns and color management are as below.

(1) Time since adjustment

The Time since adjustment shows how many hours an end-user has been using a monitor since the last

SelfCalibration.

If the value is large, you can see that SelfCalibration has not been executed for a long time.

(2) Adjustment date

The Adjustment date shows when the initial SelfCalibration was executed.

(3) SelfCalibration date

The SelfCalibration date shows when color-maintenance SelfCalibration was executed.

If multiple SelfCalibration have been executed, the date when the last SelfCalibration was executed is

shown.

(4) SelfCalibration result

□ Computer▲ Computer detection date Model S/N Time since adjustment Adjustment date SelfCalibration date SelfCalibration result Monitor configuration Monitor detection date Upload date




□ PC_1714 2019-11-29 14:42 CG247X 27030140 1215 2018-07-12 17:03 CONF_01 2019-11-29 14:42 2018-11-29 09:06



□ PC_1717 2019-11-29 14:37 CG247X 27030170 2019-11-29 14:37 2019-11-29 09:11

□ PC_1718 2019-11-29 14:21 CG247X 27030180 CONF_02 2019-11-29 14:21 2018-11-29 08:57

□ PC_1719 2019-11-29 14:40 CX240 19400190 214 2018-07-13 15:27 CONF_01 2019-11-29 16:51 2019-11-27 18:43

□ PC_1720 2019-11-29 14:42 CX240 19400200 CONF_01 2019-11-29 14:41 2018-11-29 09:05

Initial SelfCalibration SelfCalibration SelfCalibration


(2) Adjustment date (3) SelfCalibration date


(1) Time since adjustment

Monitor usage time since the last

SelfCalibration

If color-maintenance SelfCalibration has not

executed, monitor usage time since the initial

SelfCalibration is used.

(6) Adjustment Status Icon

(1) Time since adjustment (2) Adjustment date

(3) SelfCalibration date

(5) Monitor Configuration


(6) Status Icon


Q20B014-AU-12085B


The SelfCalibration result shows the results of color-maintenance SelfCalibration.

When SelfCalibration fails, the color of a monitor reverts to previous status and its error code appears on

the list. For more information on an error code, see the monitor's user manual.

(5) Monitor configuration

The Monitor configuration shows the name of the monitor configuration that is currently applied to a

monitor.

(6) Status Icon

If the specified threshold is exceeded, an alert is displayed. You can change the threshold on "Alert

settings" tab.

The specified value is used only at the list in ColorNavigator Network, which is not sent to NetAgent.

The following items have been added in Ver.1.1:

Items Explanation

Computer detection date See "5.1 How to look up computers disconnected for a long time"

Monitor detection date See "5.2 How to look up monitors disconnected for a long time"

Adjustment date Alert is displayed based on the number of days that have elapsed since

the last adjustment.

The "Recommended Monitor Configuration (Page 6)" recommends

executing SelfCalibration once a month. For the recommended execution

cycle, use "Adjustment date" instead of "Time since adjustment" that is

based on the monitor usage time because it will be easier to see if

SelfCalibration is working on the schedule.

Alerts are displayed based on the specified threshold.


Q20B014-AU-12085B


4.3 Execution Status of Commands

You can view the status of remote commands sent from the server on the list.

Click "Remote command" above the list and select the command you want to display the information on.

(1) Command status

The command status shows the status of a command.

Status of Monitor Configuration Command

Status Explanation

Not sent The command has not been sent. The next time NetAgent connects to the server,

the command will be sent.

If the version of NetAgent is old, you may not be able to send a command. Check

the "Information" on the "Remote command" tab.

Waiting for

SelfCalibration

The command has completed pre-process and is waiting for the initial

SelfCalibration to execute.

When you send a monitor configuration command to a CX/CS monitor, this status

is skipped because the CX/CS monitor does not support SelfCalibration.

Succeeded The command has succeeded, and the monitor configuration is currently applied to

the monitor.

Failed (**) SelfCalibration failed. An error code is displayed in "(**)".

□ Time since adjustmentAdjustment date SelfCalibration date SelfCalibration result Monitor configurationMonitor detection date Upload date Command status Command parameter Command finished

□ 189 2018-07-12 17:03 2018-07-22 20:15 Succeeded CONF_01 2019-08-10 15:12 2019-08-10 09:12 Succeeded CONF_01 / Immediate 2018-07-12 17:05



□ 1215 2018-07-12 17:03 CONF_01 2019-11-29 14:42 2018-11-29 09:06 Succeeded CONF_01 / Immediate 2018-07-12 17:05



(1) Command status (2) Command parameter

(3) Command finished

Information on the selected

command will be displayed.

.


Q20B014-AU-12085B


The color of the monitor has reverted to the previous color.

(2) Command parameter

When "Monitor configuration" is specified to display on the list, the Command parameter shows the

name of the monitor configuration and SelfCalibration start time you sent.

When "Asset Information" or "Request to upload" is specified to display, the Command parameter is

blank.

(3) Command finished

The command finished shows when the command finished.


Q20B014-AU-12085B


5 Tips on Management

5.1 How to look up computers disconnected for a long time

Problem

The Computer detection date is August, which is older than those of other computers.

You can see that NetAgent has not connected to the server for a long time.

Cause

⚫ The computer's network cable is unplugged.

⚫ NetAgent is uninstalled.

⚫ When the computer uses a proxy to connect to the Internet, the proxy settings of NetAgent is

incorrect.

Check the current computer situation.

About proxy settings, See "6.3 Monitor does not appear on the list after NetAgent has been installed".

□ Computer Computer detection date▲ Model S/N Time since adjustment Adjustment date SelfCalibration date SelfCalibration result Monitor configuration Monitor detection date

□ PC_1711 2019-08-10 15:12 CG247X 27030110 189 2018-07-12 17:03 2018-07-22 20:15 Succeeded CONF_01 2019-08-10 15:12


□ PC_1718 2019-11-29 14:21 CG247X 27030180 CONF_02 2019-11-29 14:21

□ PC_1717 2019-11-29 14:37 CG247X 27030170 2019-11-29 14:37



Click the Computer detection date to sort

the list in ascending order.

An alert icon has been added in Ver.1.1.


Q20B014-AU-12085B


5.2 How to look up monitors disconnected for a long time

Problem

The Computer detection date is November, but the Monitor detection date is September.

You can see that NetAgent has connected to the server, but the monitor information has not been

updated for a long time.

Cause

⚫ The monitor's USB cable is unplugged.

⚫ The monitor is removed from computer.

Check the current monitor situation.

□ Computer Computer detection date Model S/N Time since adjustment Adjustment date SelfCalibration date SelfCalibration result Monitor configuration Monitor detection date▲




□ PC_1718 2019-11-29 14:21 CG247X 27030180 CONF_02 2019-11-29 14:21

□ PC_1717 2019-11-29 14:37 CG247X 27030170 2019-11-29 14:37


Click the Monitor detection date to

sort the list in ascending order. An alert icon has been added in Ver.1.1


Q20B014-AU-12085B


5.3 How to look up monitors of which SelfCalibration has not executed

Problem

The figure of the Time since adjustment is large.

The SelfCalibration date is blank or old.

You can see that color-maintenance SelfCalibration has not executed for a long time.

Cause 1

⚫ SelfCalibration is disabled.

Click the "Monitor information" tab to display the SelfCalibration settings of the monitor.

When the "Enable SelfCalibration" is off, color-maintenance SelfCalibration will not be executed.

Send a monitor configuration in which the "Enable SelfCalibration" is on.

□ Computer Computer detection date Model S/N Time since adjustment▼ Adjustment date SelfCalibration date SelfCalibration result Monitor configuration Monitor detection date

□ PC_1714 2019-11-29 14:42 CG247X 27030140 1215 2018-07-12 17:03 CONF_01 2019-11-29 14:42






Click the Time since adjustment to sort

the list in descending order.


Q20B014-AU-12085B


Cause 2

⚫ Because the computer is always powered on, the monitor does not have a chance to turn into

power saving mode or turn off.

Click the "Monitor information" tab to display the SelfCalibration settings of the monitor.

When the "Do not execute SelfCalibration while the monitor is in use" is on, SelfCalibration does not

start unless the monitor turns into power saving mode or turns off.

Send a monitor configuration in which the "Do not execute SelfCalibration while the monitor is in use" is

off. SelfCalibration starts regardless of the current monitor status.

Recommended SelfCalibration settings are below. About the details, see "Recommended Monitor

Configuration (Page 6)".


Q20B014-AU-12085B


6 Troubleshooting

6.1 Time since adjustment and Adjustment date are blank

Problem

The Time since adjustment and Adjustment date are blank.

Cause 1

⚫ No monitor configuration command has been sent.

Click the "Monitor information" tab to display the basic information.

When no monitor configuration command has been sent, the message "This monitor has not been

adjusted yet." appears.

Send a monitor configuration command.

□ Computer Computer detection date Model S/N Time since adjustment▲ Adjustment date SelfCalibration date SelfCalibration result Monitor configuration Monitor detection date

□ PC_1718 2019-11-29 14:21 CG247X 27030180 CONF_02 2019-11-29 14:21

□ PC_1717 2019-11-29 14:37 CG247X 27030170 2019-11-29 14:37





Click the Time since adjustment to sort

the list in ascending order.


Q20B014-AU-12085B


Cause 2

⚫ The monitor configuration in which all the color modes are standard-type has been sent.

Click the "Color mode" tab to display the color modes of the monitor.

All of the enabled color modes are standard-type. The "Time since adjustment", "Adjustment date",

"SelfCalibration date", and "SelfCalibration result" columns display the status of calibration-type

modes, but do not display the status of standard-type modes.

To manage adjustment status on the list, send a monitor configuration in which at least one calibration-

type mode is enabled.

Even if you usually use standard-type modes, consider sending a monitor configuration which includes a

calibration-type mode. When the "Standard Mode calibration" is on in the SelfCalibration settings,

SelfCalibration for standard-type mode starts at the same time as SelfCalibration for calibration-type

mode, so you can effectively manage the adjustment status of standard-type modes on the list.


Q20B014-AU-12085B


6.2 Calibration-type modes of CX/CS monitor are not adjusted after monitor

configuration has succeeded

Problem

The monitor configuration command to a CX/CS monitor has succeeded, but the calibration-type

modes are not adjusted.

Cause

⚫ The calibration-type modes have not been adjusted yet by using ColorNavigator 7/NX after the

monitor configuration command succeeded.

Because the CX/CS monitor does not support SelfCalibration, the calibration-type modes are not

adjusted during the process of monitor configuration command. You need to adjust the calibration-type

modes by using ColorNavigator 7/NX with your measurement device after the monitor configuration

command has completed.

Open ColorNavigator 7/NX, and you can see that the calibration targets you sent are assigned to the

calibration-type modes. Adjust the modes with your measurement device.

□ Model S/N Time since adjustment Adjustment date SelfCalibration dateSelfCalibration resultMonitor configurationMonitor detection dateUpload date Command status Command parameter

□ CX240 19400190 214 2018-07-13 15:27 CONF_01 2019-11-29 16:51 2019-11-27 18:43 Succeeded CONF_01 / Immediate

□ CX240 19400200 CONF_01 2019-11-29 14:41 2018-11-29 09:05 Succeeded CONF_01 / Immediate


Q20B014-AU-12085B


When you adjust calibration-type modes using ColorNavigator 7/NX, there are two possible operations.

(1) Use ColorNavigator 7/NX as client software instead of NetAgent.

ColorNavigator 7/NX works as client software of ColorNavigator Network like NetAgent. When you need

to adjust a monitor, open ColorNavigator 7/NX and adjust it.

(2) Use NetAgent as client software. When adjusting a monitor, connect the monitor to a laptop on

which ColorNavigator is installed.

Your monitor is usually connected to a computer on which NetAgent is installed. Only when you need to

adjust the monitor, connect it to a laptop on which ColorNavigator 7/NX is installed and adjust it. When

you reconnect the monitor to the NetAgent-installed computer, NetAgent sends the adjustment results to

the server.


Q20B014-AU-12085B


6.3 Monitor does not appear on the list after NetAgent has been installed

Cause 1

⚫ The monitor is not connected to computer with USB cable.

⚫ The monitor is in power saving mode or turned off.

➢ NetAgent can communicate with a monitor while the monitor is turned on and image is being

displayed on the monitor.

Check the current monitor situation.

If the problem persists, obtain NetAgent log file (cn_netagent.log) from the following folder and open it

with text editor.

Linux /var/opt/EIZO/ColorNavigator NetAgent/log

Windows %ProgramData%\EIZO\ColorNavigator NetAgent\log

Mac /Library/Application Support/EIZO/ColorNavigator NetAgent/log

For ColorNavigator 7, the log file (NetAgentLog.log) is in the following folder.

Linux /var/opt/EIZO/ColorNavigator 7/NetAgent/

Windows %ProgramData%\EIZO\ColorNavigator 7\NetAgent

Mac /Library/Application Support/EIZO/ColorNavigator 7/NetAgent/

When installation has succeeded and the monitors appear on the list, the followings logs are generated.

[Information] <Application> Run.

[Information] <Proxy> proxy.example.com:8080

[Error] <Config> C:\ProgramData/EIZO/ColorNavigator NetAgent/config.xml

[Information] ----------

[Information] <RegisterPC> Session succeed.


[Information] <PCInfo> Session succeed.

[Information] <MonitorInfo> CG247X(10019036) Session succeed.





Contents of Log

<Proxy> Proxy address and port specified in Proxy.xml are generated.


Q20B014-AU-12085B


<PCInfo> Message "Session succeed" is generated when NetAgent succeeds in connecting

to the ColorNavigator Network server.

<MonitorInfo> Model and S/N are generated when NetAgent succeeds in communicating with

monitors.

Cause 2

⚫ NetAgent cannot connect to the server because of no proxy settings.



[Information] <Proxy> No proxy setting.



[Error] <ClientSession>

[Error] <RegisterPC>


[Error] <ClientSession>

[Error] <RegisterPC>

The message "No proxy setting" is generated with tag "<Proxy>".

Add proxy address and port in "Proxy.xml" file, and reinstall NetAgent.

Cause 3

⚫ NetAgent fails to communicate with monitors.



[Information] <Proxy> proxy.nanao.co.jp:8080



[Information] <RegisterPC> Session succeed.







The tag "<MonitorInfo>" is not generated.

Check and see if the monitor is connected to computer with USB cable and if image is being displayed

on the monitor. The next time NetAgent connects to the server, it will communicate with the monitor.


Q20B014-AU-12085B


6.4 Monitor does not appear on the list

Cause 1

⚫ The monitor has been removed from the list.

➢ A monitor removed from the list does not reappear on the list automatically even if NetAgent

resends the detailed monitor information.

Check on "Trash" icon in the filter to display removed monitors.

Select the monitors you want to restore and click the "Restore removed monitor".

Check on "All" in the filter.

The monitors reappear on the list.

Cause 2

⚫ NetAgent is old and does not support a new model.

Obtain NetAgent log file. About obtaining log file, see "6.3 Monitor does not appear on the list after

NetAgent has been installed".



[Information] <Proxy> proxy.nanao.co.jp:8080



[Information] <Response> Message : Client software is old version and unsupports CG247X. Update

client software. [Communication Library] 1.0.1.5


The message "Client software is old version and unsupports **" is generated.

Update NetAgent to the latest version.

colornavigator network guide

Documents