Collin DavidServer Monitoring Engineer - Wipro Technologies, Asset Manager

Poonamallee, Tamil Nadu - Email me on Indeed: indeed.com/r/Collin-David/d3cf5f735621aaae

Stabilization of Acceptable Usage Policy (AUP) security forms for the new hire. Received Feather in Cap Award for six months March - August '12. Developed a Process flow document for the better understanding of the process for new comers and modifiedsome important changes in EPD. Was handled a team of 12 members for the process called Level (3) Communications (Wipro BPO) as aSME (Subject Matter Expert). Handling a team of 9 members for the process called JTI as off shore team lead for Server Monitoring Team(Wipro Technology).Employment Summary:PROJECT /CLIENT NAME: WIPRO TechnologiesBRIEF DESCRIPTION OF PROJECT: Project Engineer - Server Monitoring Engineer

WORK EXPERIENCE

Server Monitoring EngineerWipro Technologies - March 2010 to Present

2 Mar 2010 - Till Date)Area Of Interest: Asset Management and Procurement.(2 Years Experience in this domain)Overview of current profile:Server Monitoring Engineer: Need to perform logical maintenance for more than 3000 servers globally. It's a 24/7 Process where we have to monitor the alerts which are generated by the Servers are performs L1troubleshoot and assigning it to the respective PRG on time. Managing and Monitoring Configuration management (CMDB) Whenever the alert triggered in the tool we have to inform the correct PRG according to the severity of theissue. Need to make the server in Maintenance Mode whenever the TFGs requests for it and need to monitor thesame.

Handling the Wintel L1 and L2 activities Like Server Restart or Server Shutdown are carried out with requestof respective TFGs. Need to monitor wether the patching are updated properly. Need to monitor the health of the critical servers in non-business hours.

Additional Works: As a lead I played a vital role to improve the quality of the output we provide. Individual effort tracking. Generating daily, weekly, monthly and yearly reports for all the process. Shift Roster and Shift Allowance tracking. Scheduling Team Leads Meetings(as per their availability).

Overview of past profile:Asset Management: Customer Base Handling- Direct Interactions with End Customer for any requirements related to assets.

Managing and Monitoring Configuration management (CMDB) Asset Management: Managing IT assets inventory (Field +Stock room, Coordination with the Unisys team) Managing stocking location across the globe remotely. Managing, monitoring inventory through partners (Unisys). Monitoring the health of the Asset in the environment and Scheduling refresh activities accordingly. Handling decentralized customers IT environment, with different languages and operation complexities andintegrating all the countries into one global process. Implementation and managing the Service requests functions reporting etc. Handling escalations performing root cause analysis, identifying opportunities for improvement. Managing vendors of the customers, monitoring forecasting and managing their purchases. Managing steady state operations & monitoring SLA. Involved in performance and improvement meeting with the client IT Directors and regional IT Leads onweekly basis. Driving customer satisfaction, initiating improvement plans to improve services. Managing training needs of rookies, setting goals, objectives, supporting them on accomplishing the targets.

Service Activation: Description: The main objective of this project is to design the circuit as per customer requirement andprovisioning by meeting SLA as per SOW. Role: Desk lead Environment: Windows 2003 Server

Asset ManagerWipro Technology - Chennai, Tamil Nadu

EDUCATION

B.E in Computer ScienceDMI College of Engineering Chennai - Chennai, Tamil Nadu2009

DCSE in S.A Polytechnic College - Chennai, Tamil Nadu2004 to 2006

SKILLS

Inventory Managemengt, Wintel Admin L1

ADDITIONAL INFORMATION

Skills: NMS, EMS, LMS, Granite, Trail Blazer, BPM portal, Putty, Remedy. Contribution: Own all the orders logged and work towards closure and also drive all the resolve groupsfor effective closure as per the SLA norms and to the satisfaction of the end users. Preparation of designblueprint, design configuration and set up, Test scenarios, End-User documentation, user manuals and otherimplementation tasks and gain acceptance from the client.

Other Information: Designing and provisioning of Circuits. Managing circuits for Provisioning, activation and todisconnect, make changes to an existing circuit, make account level and service level changes, add services,disconnect services, add services to a child and parent circuits. Verify the different circuit parameter (productinformation, service order etc.) in Clarify Clear Sale for the revenue enablement.

Used multi vendor tools like Cisco, Lucent, Nortel, Ciena and Fujitsu to monitor network alarms, X-conn andto check the availability of free ports.

Soft Loop: Description: The main objective of this project is to speak with the vendors of Level (3) Communications andenquire about the service lines. If the customer not using the service line then it will be disconnected. Role: Subject Matter Expert(SME) Environment: Windows 2003 Server Contribution: Own all the orders logged and work towards closure and also drive all the resolve groups foreffective closure as per the SLA norms and to the satisfaction of the end users. Assigning work to my teammembers in daily basis and sending them a adequate job aids. Delivering the daily productivity report to myimmediate boss. Additional Role Undertaken: The project updates would be retrieved from onsite and that will be circulated to my team members, so asto implement them on the job process. Responsibility taken to audit the job quality of the team. As a subject matter expert I have trained my team members and been supportive to them.

Software Proficiency: Languages - C, C++, VB 6.0, HTML. Scripting Language - JavaScript. Database - Ms Access, Oracle, Sql. Operating Systems - Windows [] Linux. Tools Worked Upon - Remedy Support Console.

Networking Proficiency:Was worked in a process called Level (3) Communications (Wipro's client) with networking real time tools.CCNA (Completed the course yet to get the certification)Personal Skills: Willingness to Learn Team Facilitator Hard Worker Thinks Innovatively Prefer Logical Thinking & Expressions Good at Time Management Choir lead and keyboardist in school and college.