College House Computing:ITAs and Our Role

Frederick Ding

We work for the same team.

College House Computing

Your College House

College Houses & Academic Services

We provide IT support for students, faculty, and staff.

… but only in the College Houses!

We deal with a lot of things.

× 13 labsopen 24/7

8 full-time staff100 ITAs

College House Computing

Main CHC/ITA services

Wifi setup & troubleshooting Malware prevention & removal Mobile devices (with exceptions) Printer setup Audiovisual equipmentmedia players, gaming consoles

College House Computing

3 ways to get IT help

Help deskMTWR+Sun, 40 hrs/wk in each house

In-room supportrequests can be filed onlinehttp://rescomp.upenn.edu/

Central help deskM–F, 9–5 in Stouffer Commonsby appointment only

College House Computing

ITA Managers start now

• Now on campus to assist RAGAs and students who move in early

Monday, August 27Tuesday, August 28

“A-Team” SupportHarrison, Hill, KCECH, Upper Quad

College House Computing

Full ITA service starts soon

• 6 new hires arriving Sunday

Wednesday, August 29

Start of Full Serviceinitial “crush” period

College House Computing

There are ~8 of us in each house.

With hundreds of residents and a few dozen RAGAs,

it’s likely a lot of you will need our help.

College House Computing

When wifi goes down…

HELP!My Internet is

down!

College House Computing

There are only a few of us.

We have limited resources.The help desk isn’t staffed

24/7.

In rare occasions, we need the assistance of the RAGAs

and house staff.

College House Computing

In a severe case…

HELP!My Internet is

down!

HELP!My Internet is

down!

HELP!

HELP!

HELP!

HELP!

HELP!HELP!

College House Computing

If you observe a systematic outage…

Call the ITA Managers.We can get central networking to respond

quickly.In the meantime, try wired Internet, or

relocate.

College House Computing

House staff can help us out!

http://rescomp.upenn.edu/file reports for lab issues

College House Computing

Some ideas for ITA involvement

• Tech-oriented, student-led seminars• Collaborative coding projects

• PennApps hackathon is happening in Ware!

Questions?Visit the CHC site for up-to-date contact information!http://rescomp.upenn.edu/

Frederick DingITA Manager, Ware College Housedingfred@seas.upenn.edu