collection service agreement

8/17/2019 Collection Service Agreement

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24-7 Intouch Contact Centers | Rethink

Outsourcing | Award winning call centerservices including order taking and customer

service solutions

Award winning call center services including order taking

and customer service solutions

CONTACT | FOLLOW US

• Home

• Dedicated

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• Shared

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• Experience

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• Resources

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http://www.24-7intouch.com/Experience/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Experience/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspx


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• Compan

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• Careers

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http://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspxhttp://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspx


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• Leadership Team!TEST

• Ad"ords # Socia$ Customer Care

• Ad"ords # Customer Ser%ice So$utions

• &U!Ad"ords!Landin'(a'e

• &U!Landin'(a'e

• O%er%ie"

• So$utions

o Sa$es ) Customer Ac*uisition

o Customer Care ) Retention

o Li%e Chat +ana'ed La,or

o Socia$ +edia +ana'ement

o Emai$ Response

o Direct Response

o Technica$ Support

o A'ent Assist Sa$es ) Ser%ice

• De$i%er

o Recruitment ) Retention

o Trainin' ) De%e$opment

o Account +ana'ement

o -ua$it Assurance

http://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspxhttp://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspx


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o Wor./orce +ana'ement

o 0usiness Continuit

o Enterprise Reportin'

o +u$ti$in'ua$ Support

o Customer Feed,ac.

Want to know more or

just want to get started

!-"##-$%#-!!2!

Re*uest -uote

Enhance pro/essiona$ism and increase customer satis/action "ith our /$exi,$e and a//orda,$e

communication so$utions catered to our $ar'e ,usiness1

• So$utions

• Features

&eatures o' our (edicated division include)

• Dedicated te$esa$es and2or customer care a'ents "ith customi3ed trainin' on our

account

• Ser%ices o//ered in 4 $an'ua'es 5En'$ish6 French ) Spanish7

• -ua$i/ied Operations Team "ith extensi%e experience in dedicated contact center

mana'ement

• Direct access to a team o/ Ser%ice De$i%er +ana'ers "ho "i$$ tact/u$$ hand$e e%eraccount need

• Dai$ per/ormance trac.in' and a'ent producti%it report

• Rea$#time monitorin' o/ a'ent acti%it to identi/ trainin' and other *ua$it assurance

needs

http://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Business-Continuity.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Enterprise-Reporting.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspx#solutionshttp://www.24-7intouch.com/Dedicated/Solutions.aspx#featureshttp://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Business-Continuity.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Enterprise-Reporting.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspx#solutionshttp://www.24-7intouch.com/Dedicated/Solutions.aspx#features


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• Enterprise reportin' access to monitor ca$$ center per/ormance on demand

• Dai$ ,ac.#up o/ a$$ c$ient data as part o/ a comprehensi%e disaster reco%er p$an

Resources

Ne"s ) E%ents Do ou rue8 9:#;s e%o$%in' customer6 our mu$tichanne$ approach addresses ,oth $on' and short term p$ansto increase incrementa$ re%enues and de$i%er $i/etime customer $oa$t1

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sa$es6 reduce ser%ice costs6 or ,rea. into ne" mar.ets6 "e ha%e a so$ution that can he$p mana'e

each step o/ our customer $i/e cc$e1

A"ard "innin' ca$$ center ser%ices inc$udin' order ta.in' and customer ser%ice so$utions

Resources | .artners | Re/uest 0uote | .rivac* .olic* | ite 1a 9@=: 9:#;


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• $hared

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http://www.24-7intouch.com/Shared/Overview.aspxhttp://www.24-7intouch.com/Shared/Overview.aspx


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• '()erience

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http://www.24-7intouch.com/Experience/Overview.aspxhttp://www.24-7intouch.com/Experience/Overview.aspx


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• Resources

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• Com)an*

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• Careers

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http://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Overview.aspxhttp://www.24-7intouch.com/Careers/Overview.aspx


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• !eadershi) Team+T'$T

• Adwords - $ocial Customer Care

• Adwords - Customer $ervice $olutions

• ,#+Adwords+!andingage

• ,#+!andingage

• Overview

• $olutions

o $ales . Customer Ac/uisition

o Customer Care . Retention

o !ive Chat 0anaged !a1or

o $ocial 0edia 0anagement

o 'mail Res)onse

o &irect Res)onse

o Technical $u))ort

o Agent Assist $ales . $ervice

• &eliver*

o Recruitment . Retention

o Training . &evelo)ment

o Account 0anagement

o ualit* Assurance

o "ork3orce 0anagement

http://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspxhttp://www.24-7intouch.com/Leadership-Team-TEST.aspxhttp://www.24-7intouch.com/Social-Customer-Care.aspxhttp://www.24-7intouch.com/Our-Approach.aspxhttp://www.24-7intouch.com/JU_Adwords_LandingPage.aspxhttp://www.24-7intouch.com/JU_LandingPage.aspxhttp://www.24-7intouch.com/Dedicated/Overview.aspxhttp://www.24-7intouch.com/Dedicated/Solutions.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Sales-Customer-Acquisition.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Customer-Care-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Managed-Labor.aspxhttp://www.24-7intouch.com/SocialMediaManagement.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Email-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Direct-Response.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Technical-Support.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Agent-Assist-Sales-Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Recruitment-Retention.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Training-Development.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Account-Management.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Quality-Assurance.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Workforce-Management.aspx


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o usiness Continuit*

o 'nter)rise Re)orting

o 0ultilingual $u))ort

o Customer eed1ack

s competiti%e mar.ets6 industr $eaders must ,e a''ressi%e in ac*uirin' ne" customers

to maintain and expand current mar.et share $ead 'eneration campai'ns can ,e cost$6 a$thou'h

their %a$ue is paramount1 (artnerin' "ith a "e$$ mana'ed6 sa$es#/ocused6 customer contact center

is a strate'ic and e//icient too$ /or our customer ac*uisition strate' to persuade the ,uer and

increase sa$es1

• Our $olution

• %ow "e Achieve Results

• 'nhance 5our $ales

Our $olution

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• roduct in3ormation re/uests

• $u1scri)tion renewals and A

• &ata1ase cleaning and u)dating

• A))lication )rocessing

• Customer surve*s

• a*ment )rocessing

%ow "e Achieve Results

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=->??-:8?-==2=

Re/uest uote

Resources

News . 'vents

&o *ou rue@ 24-7Intouch . rue2= resent Innovating the Agent '()erience at

$OCAAC=4 0ore;;;

log

Articles

"hite a)ers

ress Releases

'nhance 5our $ales $trateg* *

• Ado)ting a multichannel strateg*adding !ive Chat

• #nderstanding*our customerBs total e()erience through customer 3eed1ack surve*s

• Inclusiono3 all customers through 0ultilingual $u))ort

Award winning call center services including order taking and customer servicesolutions

Resources | Partners | Request Quote | Privacy Policy | Site Map 2?=4 24-7 Intouch call center )rovider; All rights reserved;

http://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/includes/articles/Simple-Article.aspxhttp://24-7intouch.com/Resources/News-Events/Press-Releases/2014-Press-Releases/24-7-Intouch-and-rue21-present-SOCAPAC14.aspxhttp://www.24-7intouch.com/includes/articles/Blog.aspxhttp://www.24-7intouch.com/includes/articles/Articles.aspxhttp://www.24-7intouch.com/includes/articles/White-Papers.aspxhttp://www.24-7intouch.com/includes/articles/24-7-Intouch-Presents-at-Astute-Customer-Conferenc.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Partners.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Privacy-Policy.aspxhttp://www.24-7intouch.com/Site-Map.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/includes/articles/Simple-Article.aspxhttp://24-7intouch.com/Resources/News-Events/Press-Releases/2014-Press-Releases/24-7-Intouch-and-rue21-present-SOCAPAC14.aspxhttp://www.24-7intouch.com/includes/articles/Blog.aspxhttp://www.24-7intouch.com/includes/articles/Articles.aspxhttp://www.24-7intouch.com/includes/articles/White-Papers.aspxhttp://www.24-7intouch.com/includes/articles/24-7-Intouch-Presents-at-Astute-Customer-Conferenc.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Solutions/Live-Chat-Sales---Service.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Customer-Feedback.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Dedicated/Delivery/Multilingual-Support.aspxhttp://www.24-7intouch.com/Resources/Overview.aspxhttp://www.24-7intouch.com/Company/Partners.aspxhttp://www.24-7intouch.com/Request-Quote.aspxhttp://www.24-7intouch.com/Privacy-Policy.aspxhttp://www.24-7intouch.com/Site-Map.aspx


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• Our Approach

• Leadership

• Techno$o'

• Faci$ities

• A"ards

• (artners

o Communit (artners

o Strate'ic (artners

o 0ecome A (artner

o (artner Ser%ices Re*uest

• A,out Us

•

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• Compan Facts

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3alues

9:#; s cu$ture is "hat sets us apart /rom other contact centers1 Our ,usiness practices are

a$i'ned "ith the /o$$o"in' compan %a$ues

• (eop$e

• Fairness

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Throu'h a ro,ust sstem o/ data reports6 ca$$ recordin's6 ana$tics6 customer /eed,ac. sur%es6

and a %ariet o/ other practices6 9:#;


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As Chief Operating Officer, eff is responsi'le for the

glo'al operations of !"# $nto%ch, which foc%ses on the

performance and /%ality delivery of sol%tions to o%r

clients. As part of the e&ec%tive team, eff oversees the

cross"f%nctional gro%ps of $0, training and workforce

management, which all directly relate to the e&ec%tion ofsol%tions and providing val%a'le insights to o%r clients.

eff, along with Greg, has helped lead !"# $nto%ch since

((), 'ringing the same entreprene%rial spirit and over )*

years of $0, operations and marketing e&perience to help

e&ec%te sol%tion delivery. eff attended +a'son College

and the University of 1o%thern 2lorida, holding degrees in

3arketing and $nformation 0echnology.

0itul otecha - Chie3 inancial OPcer

As Chief 2inancial Officer, 3it%l is responsi'le for the

company’s financial management, strategi-ing for f%t%re

growth initiatives, while maintaining c%rrent fle&i'ility. As

part of the e&ec%tive team, 3it%l also oversees the 4%man

5eso%rces gro%p, in addition to his acco%nting, finance,

and 2P6A 7financial planning 6 analysis8 teams. 4e has

'een a'le to create a refined approach to management

reporting, financial planning and analysis, and process

improvement, which are all critical to proactively provide

o%r clients with the right reso%rces, technology, andfacilities.

3it%l has 'een leading the 2inance 9epartment at

!"# $nto%ch since ()), 'ringing over )* years of

knowledge and e&perience in acco%nting and

financial management, in 'oth the private and p%'lic

sectors. 3it%l is a Chartered Acco%ntant and holds

his 4onors in +%siness Administration from 5ichard

$vey 1chool of +%siness.

0att Cockell Chie3 Customer OPcer


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As Chief C%stomer Officer, 3att is responsi'le for

overseeing the !"# $nto%ch 'rand, 'oth e&ternally 'y

positioning %s in the market, and internally 'y enforcing

o%r company c%lt%re, innovation foc%s and transparency.

0hro%gh managing the 1ales, 3arketing and C%stomer

E&perience teams at !"# $nto%ch, 3att helps drivecontin%o%s val%e to o%r clients and comm%nities we are

involved in, 'y orchestrating c%stom sol%tions, designed to

enhance the c%stomer e&perience at every point of

interaction.

3att :oined the !"# $nto%ch team in ((# and has held

leadership positions in +%siness 9evelopment, 1ales, and

3arketing. 3att 'rings a wealth of contact center and

comm%nications e&perience at different capacities,

holding positions at 30;1 Allstream and $nspyre 1ol%tions

in the f%nctions of finance, sales, marketing, '%siness

development, and operations. 3att holds an 4onors

degree in 3arketing and 1mall +%siness,

Entreprene%rship from the University of 3anito'a.

$hane olowich $M o3 Cor)orate &evelo)ment

As 1enior


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1hane attended the University of 3anito'a 7+1C8,

University of estern Ontario ? 5ichard $vey 1chool

of +%siness 74+A8, and @orthwestern University ?

>ellogg 1chool of 3anagement 73+A8.

Teri 0iller

M o3 O)erations

0ike "arren

M o3 Technolog*

Rod 'dwards

M o3 In3ormation Technolog*

rad Cull

M o3 Accounting . Administration

0arc !lo*d

M o3 %uman Resources

0a*a otecha

M o3 0arketing

. $ocial 0edia


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o Communit* artners

o $trategic artners

o ecome A artner

o artner $ervices Re/uest

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IT Team

Thousands o/ ca$$s6 chats6 and emai$s run throu'h our contact centers on a dai$ ,asis1 +ana'in'

these is an important tas. and crucia$ to maintainin' hi'h $e%e$s o/ *ua$it /or our c$ients1 An

ca$$ center can ,u the ,est techno$o' on the mar.et6 ,ut it is the peop$e ,ehind this techno$o'

that de$i%er the resu$ts ou are $oo.in' /or1

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• Team !eaders

• ualit* Assessors

$ales and 0arketing

• 0arketing 0anager

• 0arketing Coordinator

• $ales '(ecutive

Agents

• Customer $ervice Agents

• $ales Agents

• !ive Chat Agents

collection service agreement

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