collaboration solutions for every enterprise

Building aCollaborationInfrastructure

Building a Collaboration Infrastructure - Table Of Contents

Solutions

In premise

Endeavor

Enterprise

Mission Critical

Hosted

Startup

Endurance

Cruise

Hybrid

Xf + Exchange

Xf + Lotus Notes

Xf + Google Mail

Support

Subscription

Policy

Lifecycle Support

Customers

Case Studies

SBI Life

Taurus

Aegon

Ref Customer

Motif

ABG

Deployments

Integration

Security Appliances

Directory Servers

Business Applications

Servers and Storage

Clients

Backup Solutions

Migration

From Exchange

From Lotus

Consolidation

From Open Source

From Hosted Solutions

Attachment Vault

CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS

HybridHostedIn Premise

Advantages of open standards

The extreme flexibility provided by a system built on Open Standards makes it:

• Easy to address the segmented and differentiated needs across the enterprise

• Easy to make a more productive use of your IT Budget

• Easy to choose and deploy the different layers of hardware and software involved in creation of this infrastructure

• Easy to interface with other parts of the IT infrastructure

• Easy to manage across the life cycle of Creation-Maintenance-Renewal

Connect Xf offers a Lego like architecture built around open standards that can be used to put together various different combinations of applications and devices to meet the specific needs of an enterprise

Corporate BPO Finance Government Healthcare Logistics

Education IT Manufacturing Energy & Power

More…More…



Enterprise

When to select In Premise Email?

• Best suited for medium to large enterprises

• Suitable when the aim is to integrate Email with other systems

• Suitable when data security is a concern

• Suitable for companies who already have a dedicated IT team Inhouse

• Suitable to interface with other parts of the IT infrastructure

• Suitable to manage the life cycle of Creation-Maintenance-Renewal

• In Premise Email solution comprises of mail servers deployed in your own corporate data center – where all your mail boxes are hosted

• You have full control of the data, privacy and security of your email infrastructure including mail servers, gateways, security setup, mailbox storage, archiving and routing servers

• You need a dedicated team to manage the email system, spread across Head Office and remote/ branch offices

What is In Premise Email?

Endeavor Mission Critical



Endeavor

Highlights• In Premise Mail Server at a

Single Site• As low as Rs. 595 per user per

year• Best suited for upto 5000 users• Uptime upto 99.5%

Key Benefits• Complete control over the

setup• Privacy of the data and servers• Additional flexibility to add

storage, archival at local site

Enterprise Mission Critical



Highlights• In Premise Mail Server at

multiple sites• As low as Rs. 795 per user per


Key Benefits• Complete control over the

setup• Privacy of the data and servers• Optimized local mail flow to

reduce bandwidth consumption for local mail

• Higher performance for remote users due to local server presence

• Additional flexibility to add storage, archival at local site

Endeavor Enterprise Mission Critical



Highlights• In Premise Highly available

setup• As low as Rs. 795 per user per

year• Best suited for upto 50,000

users• Uptime upto 99.9%

Key Benefits• Highly available setup with

redundancy at all levels including site DR for a very high level redundancy.

• Complete control over the setup

• Mail server at local data center to optimize on local mail flow and reduce bandwidth consumption for local mail

• Additional flexibility to add storage, archival at local site

• Can deploy distributed site servers

Administrator Console

Mobile Access

Browser Access

Desktop Access

Mission CriticalEndeavor Enterprise


HybridIn Premise

EnduranceCruiseStart up

When to select Cloud Email?

• Best suited for startups and small to mid-size businesses

• Suitable when the aim is to get started quickly, gain flexibility and save cost - in terms of licensing, hardware, resources, storage, etc

• Suitable for companies who do not have/ want an In-house team to manage IT Infrastructure

• Pay per use

• Cloud Email solution comprises of a Mail Service Provider who hosts your mails in a commercial Data Center, and users can access this over the Internet

• The Mail Service Provider completely manages it – so you neither need to setup Email Infrastructure in your premises nor need an IT team to maintain it

• Cloud Email is offered in a Software As A Service (SaaS) model – which is scalable and has flexible subscription options

What is Cloud Email?

Hosted


HybridIn Premise

Cruise

Hosted

Highlights• Reliable Hosted email setup• As low as Rs. 495 per user per


Key Benefits• No infrastructure investments

except for good Internet connections

• No Maintenance staff required• Quick and easy setup (less than

48 hours)

Start up Endurance


HybridIn PremiseHosted

Highlights• Highly Available Hosted email

setup + In premise server setup• As low as Rs. 895 per user per


Key Benefits• Reliability of cloud

infrastructure with flexibility of an in premise gateway server

• Local Mail gateway to optimize on local mail flow and reduce bandwidth consumption

• Additional flexibility to add storage, archival, integration with external directories and co-existence with external email solutions at local site

• Minimal maintenance for the gateway server

Start up Cruise Endurance


HybridIn PremiseHosted

Highlights• Highly Available Hosted email

setup• As low as Rs.1995 per user per

year• Best suited for upto 25000

users• Uptime upto 99.9%

Key Benefits• Highly available, reliable on

cloud setup with multi level redundancies to increase uptime

• DR site to provide business continuity

• On cloud Archival

Start up Cruise Endurance


In Premise Hosted

To resolve these choices, CIOs are increasingly turning to Hybrid Solutions that allow them to strike a balance between cost, sophistication, and performance

CIO’s Solution of choice

1

Sophistication of Proprietary Software SolutionsHigher cost of licensing, higher renewal cost due to lock-in, higher migration cost due to proprietary data formats and higher cost for support services, all leading to a drain on the IT budget

V/SLower Cost of OSS SolutionPoorly designed solutions based on open source software (OSS) put a greater demand on the IT team for management and maintenance of the system, which could otherwise be involved with more strategic projects for building business competitiveness

2

Flexibility of in-house deploymentsIn-house deployments involve purchase, deployment, maintenance and management of enterprise software which can be a very involved and complex task

V/SConvenience of hosted solutionsHosted solutions have limitations in terms of integration with other enterprise software to enable creation of unique services and solutions, data security, higher bandwidth cost, productivity loss due to slowness of response etc.

Rapid changes in technology landscape with newer and more options available everyday, make the job of a CIO harder. The choice of technologies in building the collaboration infrastructure is fraught with risk and cost implication.

3

Hybrid

Google MailLotusExchange


In Premise Hosted Hybrid

Highlights• Share SMTP address space

across Connect Xf and Exchange

• Seamless mail routing between the two systems

• Complete address book visible to users of both systems

Key Benefits• Save upto 80% on Exchange

and Office licensing: Divide users amongst both systems based on their usage requirements

• Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf

• Gain from an Open Platform: Choose from a wide variety of open and free clients and tools

Exchange Lotus Google Mail




across Connect Xf and Lotus Notes

• Seamless mail routing between the two systems

• Complete address book visible to users of both systems

Key Benefits• Save upto 80% on Lotus Client

& Server licensing: Divide users amongst both systems based on their usage requirements

• Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf


Exchange Lotus Google Mail



Google Mail


across Connect Xf and Gmail• Seamless mail routing

between the two systems

Key Benefits• Save upto 80% on Gmail

licensing: Divide users amongst both systems based on their usage requirements

• Flexibility to co-exist with in premise Connect Xf or Mithi'shosted email service


Exchange Lotus

SOLUTIONS CUSTOMERSSUPPORT

ConsolidationMigrationIntegration

DEPLOYMENTS

• Online TrainingTraining

• Co-existence setup plan• Integration Plan• Project Plan

Deployment

Plan

• Servers• Network• Operating System• Storage

Site

Readiness

• Installation & configuration job cards

• Operations guideInstallation

• Migration plan• Migration of mail storeMigration

• Audit• Review• Test

UAT

• Switch • MonitorGo Live

• Handover• Daily monitoring

Maintenance

Support


ConsolidationMigration

DEPLOYMENTS

Integration

Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications



DEPLOYMENTS

Integration

Attachment VaultBackup SolutionsClientsSecurity Appliances Servers & StorageBusiness ApplicationsDirectory Servers

• Direct authentication with external directory to maintain a single password

• Sync user and contact properties from external directory to Connect Xfdirectory

• Password policies of External Directory applicable to all users

• Support LDAP based directories like MSADS, Lotus Notes, RHDS, FDS, OpenLDAP etc.



DEPLOYMENTS

Integration

Attachment VaultBackup SolutionsClientsDirectory Servers Servers & StorageBusiness ApplicationsSecurity Appliances

• Security Appliances can connect to Directory of Connect Xf for validation of sender/recipient ids

• Connect Xf can route outgoing mail via multiple security gateways in a load balanced fashion



DEPLOYMENTS

Integration

Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications

• Helpdesk systems like OTRS can connect over open protocols like IMAP/POP to map an email id

• Business applications like HRMS/CRM/ERP can use the SMTP services of Connect Xf as a secure channel for communication/alerts

• Business applications HRMS/Intranet Portals/etc can integrate with Connect Xfdirectory over LDAP for authentication

• Portals can use the web service API of Connect Xf to access data and services



DEPLOYMENTS

Integration

Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Business Applications Servers & Storage

• Support for in server storage, NAS, SAN, DAS

• Bare Metal and Virtualizedenvironments

• Customized tunings and configurations to optimize performance depending on platform



DEPLOYMENTS

Integration

Attachment VaultBackup SolutionsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Clients

• Cross platform browser access to the collaboration application

• Support for a wide variety of open desktop clients like Thunderbird, Pidgin, Neos

• Support for full sync with mobile devices based on Android, iOS, Blackberry etc



DEPLOYMENTS

Integration

Attachment VaultClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Backup Solutions

• Inbuilt backup solution for small mailbox sizes

• Simple file and folder data storage formats - Easy integration with any External Backup solution



DEPLOYMENTS

Integration

Backup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Attachment Vault

The capability allows you to capture all inbound and outbound attachments into a central secure reliable storage (accessible via FTP) as an Asset repository.

This frees up the user to freely create and exchange the documents, without worrying about securing them someplace.


Consolidation

DEPLOYMENTS

Integration

LotusExchange Hosted SolutionsOpen Source

Migration

Migration

Mail store

Distribution List

Users & Properties

Mail Policies

Passwords

Calendar Data

AddressBook


Consolidation

DEPLOYMENTS

Integration Migration


• Provide a list of Users and their properties

• Provide a list of Distribution lists and their properties

• Mail store server to server via IMAP, needs passwords of accounts

- Don't do and allow users to download mail to the client.

- PST to Open format tools are available for TB

• Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login

• Calendar data - Only via individual user export files in icalformat

• Address books synced via LDAP

• Provide a list of mail policies and access control policies in an document format

MigrationFrom

Exchange

Mail store(IMAP)

Distribution List

Users & Properties

(LDAP)

Mail Policies

(Manual)

Passwords

Calendar Data(iCal)

AddressBook

(LDAP)


Consolidation

DEPLOYMENTS


Hosted SolutionsOpen SourceExchange Lotus



• Mail store server to server

- Using a third party NSF file convertor



• Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login




MigrationFrom Lotus

Mail store(NSF)

Distribution List

Users & Properties

(LDAP)

Mail Policies

(Manual)

Passwords

Calendar Data(iCal)

AddressBook

(LDAP)


Consolidation

DEPLOYMENTS





• Mail store server to server

- Possible if mail store is in mbox or maildir format



• Passwords- If clear text passwords can

be retrieved or encryption format supported (do a test before confirming)

- Set fresh passwords and enforce users to change it on first time login




MigrationFrom

Open Source

Mail store(mbox/maildir)

Distribution List

Users & Properties

(LDAP)

Mail Policies

(Manual)

Passwords(LDAP)

Calendar Data(iCal)

AddressBook

(LDAP)


Consolidation

DEPLOYMENTS


LotusExchange Open Source Hosted Solutions



• Mailstore server to server generally not possible since we wont have access to server backend

• PST to Openformat tools are available for TB

• Passwords Set fresh passwords and enforce users to change it on first time login (NP)




MigrationFrom

Hosted Solution

Mail store

Distribution List

Users & Properties

(LDAP)

Mail Policies

(Manual)

Passwords

Calendar Data(iCal)

AddressBook

(LDAP)

SOLUTIONS CUSTOMERSSUPPORTDEPLOYMENTS

Integration Migration Consolidation

CUSTOMERSDEPLOYMENTSSOLUTIONS

Lifecycle SupportSubscription

SUPPORT

SpecificationsEnlists technical details of various features of Connect Xf Email Server and Baya Webmail client

Quick StartBasic deployment guide to Connect XfEmail Server

Admin GuideGuide to Administration install, configure, troubleshoot and manage

End user GuideLearn to configure Baya Webmail Client, Desktop Email Client, Desktop Chat Client and Mobile Email Client

Customer AdvisoryGet up to date information on new product releases and support alerts

Self Help Tools

Getting Effective SupportGuidelines to use Customer Support Tools, opening a ticket, ticket flow, etc.

Download CenterDownload full pack and service pack of Connect Xf Email Server.

Customer TrainingEnlists the Training Agenda, covered topics during training, tutorial, etc.

Paid Support

DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT

Lifecycle SupportSubscription

Policy

A Time Bound contract

between Mithi and Customer

to receive complete Lifecycle support

for the setup during the contract period

for the specified number of mailboxes.

DEPLOYMENTSSOLUTIONS CUSTOMERS

Lifecycle Support

SUPPORT

Subscription

Express AMC Subscription

Subscription type Connect Xf Express -Startup/ Cruise/ Endurance/ Endeavor/ Enterprise/ Mission Critical

Support typeOpen Forums (Free) orPriority Support (Paid)

Assurance/ Privilege/ PriorityAssurance/ Privilege/ Priority

Updates (Hot fixes) On release of OSS edition

Upgrades (Service packs) On release of OSS edition

Next Generation Software

On release of OSS edition At additional charge

Knowledge base (Wiki)

Administrator training at Mithi Pune

At additional charge At additional charge

Solution Upgrade On release of OSS editionAdditional charge for remote and onsite support

Additional charge for remote and onsite support

Quarterly audit of the setup

Available if paid support Not available

Policy

DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT

Subscription Lifecycle Support

Self Help• Installation Guide• Online Administration Guide• Online end user Guide• Customer Advisory

Consulting• Collaboration infrastructure setup design consulting by

expert and experienced team• Creation of a detailed technical proposal with sizing

requirements, etc

Implementation• Detailed planning for the site readiness• Automated installation and upgrade

framework to reduce deployment time• Efficient migration tools to reduce

migration time• Partners available for On site presence

if required

Training• Online training material available for

administrators• Free training to Customers on Product

and related systems

Maintenance• L1 support• L2 escalation team for deeper troubleshooting• L3 escalation team for product fixes• 24/7 phone support for Priority customers• Tie ups with partners for on site facilities management• Periodic server audits to monitor security and performance

Renewal• Research and development of new

releases incorporating updated/new open source software and application enhancements

• Upgrades/Updates available during subscription period

Helpdesk• Ticketing system to ensure tracking,

and follow-up• Simple system to create tickets by

sending an email• Console to generate reports on all

tickets open, on hold and closed

DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS

Ref CustomersCase Studies

DEPLOYMENTSSOLUTIONS SUPPORT


ABGMotifSBI LifeTaurus

CUSTOMERS

Aegon



Aegon

Taurus Mutual FundIndustry- Finance

“We were looking for an Email Solution, which is robust, easy to administer, low on cost and which uses Open Source technology. We also saw that Connect XF has an Easy to use Interface wherein my IT Team can easily maintain & configure various

controls.“

- Chaitanya Kaikini ( IT Manager at TMF)

REQUIREMENT

• Collaboration solution hosted in-premise with a mail cleaning, store and forward parking service at a carrier grade MSP setup on the cloud

• The application should be Easy to manage, Secure and based on the Open source platform

• Extremely fast email delivery speeds are critical to the business

• The solution should support chat to reduce noise and cost of communication

• Compliance archival mandatory

BENEFITS

• Robust and Easy to maintain setup requiring minimal intervention from the IT team

• Major cost savings comes from using the shared Cloud setup, which reduces the need for deep investments in infrastructure and maintenance

• Rich end user features and support for access devices offer a no-compromise experience to the users

ABGAegon MotifSBI LifeTaurus


Ref Customers

“The combination of Mithi's proven expertise on email and collaboration technologies and Trimax's capabilities with running scalable data center services, have helped us create a scalable and highly available collaboration platform on the public cloud.”

- J.B. Bhaskar (CIO & Executive Member)

REQUIREMENT

• Provide a reliable, high performance email system with rich web, desktop and mobile client access for their branch users.

• The email system is to be secure, highly available, externally hosted, fully managed and integrated with the in-house HO email system.

BENEFITS

A low cost – no compromise solution with 99.9% uptime, high scalability, rich mobile device access, 24/7support, and easily extendible functionality

SBI Life InsuranceIndustry- Insurance

ABGAegon MotifTaurus

Case Studies

SBI Life



“We wanted to have an effective e-mail solution that could bring down the cost of email per employee,“

-Srinivasan Iyengar, the Director IT Operations

REQUIREMENT

Drive down the cost of providing email infrastructure to a rapidly growing workforce, without compromise on performance

BENEFITS

Faster & Higher ROI is an automatic result of lower TCOand no compromise

Aegon Religare Life Insurance CompanyIndustry- Insurance

ABGMotifSBI LifeTaurus Aegon



“Email communication is key for our business. We use email for client communications and also for sending internal updates and reports to our employees. Being able to secure this channel of communication, maintain vertical boundaries in the email flow to different clients, and maintain high visibility into the flow of information were the key requirements for any solution we deployed.”

- Utpal Thaker, IT Manager

REQUIREMENT

• Provide a low cost, reliable and secure email system to the staff and agents, with 24 X 7 support

• The system should be easily customizable and kept up to date with regular updates and upgrades to mitigate security vulnerabilities

BENEFITS

• 1/6 the cost of top proprietary email solutions

• More than double the performance and half the resource utilization comparable solutions

• 99.99% uptime

• Mail delivery in seconds

• Full control over mail traffic

• Hybrid setup : Best of both worlds

Motif, Inc. Intelligent Outsourcing

California, USA.Headquarters in US

Industry- BPO and KPO

ABGAegonSBI LifeTaurus Motif



Taurus SBI Life Aegon Motif ABG

“What distinguishes Mithi clearly from other open source based solution providers is its clear vision, product oriented approach and relentless drive to leverage the open source platform to reduce the TCO for the customers.”

- Mr. Prasad Badiwale – VP, IT

REQUIREMENT

Consolidation of multiple email system into a uniform system to achieve greater manageability and lower cost TCO

BENEFITS

Faster & Higher ROI is anautomatic result of lowerTCO and no compromise

Country/Region- IndiaIndustry-

Manufacturing


Case Studies Ref Customers

Corporate More…

BPO More…

Finance More…

More…

Government

More…

Healthcare

More…

Logistics

Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers.

Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance.

Visit www.mithi.com to know how we can benefit your enterprise.

Send email at [email protected]

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collaboration solutions for every enterprise

Technology

mail servers

premise mail server

setup email infrastructure

premise email solution

setup mail server

local mail flow

infrastructure suitable

easy setup