collaboration cabaret act iii debrief
DESCRIPTION
Getting people to collaborate. Act III of the Collaboration Cabaret. Presentation to the actKM 2008 Conference.TRANSCRIPT
CollaborationCabaret
Serena JoynerStep Two Designs
Image credit: http://www.flickr.com/photos/johncohen/Under Creative Commons
Participation Poker
“The internet means you don’t have to convince anyone else that something is a good idea before tying it” - Scott Bradner, former trustee of the Internet Society
Ridiculously easy group-forming – Clay Shirky
What’s the catch?
- “Failure for Free” (Shirky)- Attention Economy
What ARE we talking about when we talk about collaboration?
I’m not talking about the entire beast……
4 key aspects to “Getting people to collaborate”
Collaborate???
Getting people to participate, communicate and collaborate online (meaning produce, create,
innovate)
Desire
British Airways Crew Community Forums
Results of staff survey showed need for bottom-up communication
17,000 staff (Flying Crews) - could work with new people every day and in any part of the
world
Video
• Simplified, off-the-shelf open-source with no customisation
• Moderation taken seriously with 20 moderators rostered as part of their day job
• Huge take-up – fostered by real, practical results• Not just for “chat” – empowering employees to
make decisions and get action• Well over 100 continuous improvement ideas
have been submitted and action taken
Squashiness
We need some constraints
“The absence of constraints is the death of creativity.”
Transfield: Team sites in a box
Accept Uncertainty
“Hang Loose”
Intelligent networks:Diversity of opinion
IndependenceDecentralization
Aggregation
Intelligent networks:Diversity of opinion
IndependenceDecentralization
Aggregation
Every contribution supports the intelligence of the network
Nerves of steelAssume good faith
Everything is feedbackAct Sense Respond - Probe Sense
Respond (www.cognitive-edge.com)
Be realistic about when to change course…..
…. or when to pull the plug
Thank you
www.steptwo.com.au
Serendipitousconnections.wordpress.com
Twitter: sjjoyner