collaboration beyond borders

www.cognizant.com Copyright © 2014 Cognizant 1

Agile collaboration without borders Best prac*ces & Lessons learned Ovidiu Pitic Agile Center of Excellence 23 July 2014

www.cognizant.com Copyright © 2014 Cognizant

COGNIZANT OVERVIEW

20,000+ Projects in 40 countries

Founded in 1994 (CTSH, Nasdaq)

Headquarters Teaneck, NJ

1133 ac*ve customers

54+ Global Delivery Centers

Market Capital Over $25 billion

25+ Regional sales offices Revenue

$8.84 Bn in 2013 (up 20.4% YOY) $10.3 Bn guidance for 2014 (16.5% YOY)

171,400+ employees (December 2013)

Revenue Mix NA: 77.3%, Europe: 18.0%, RoW: 4.7%

NO. 1 FOR CUSTOMER SATISFACTION KPMG survey

RANKED AT 6TH -‐ BEST TECH CONSULTING FIRMS TO WORK FOR Vault Magazine

Forbes Fast Tech 25 Only Company for 10 years

Fortune 500 Ranked at #352 on the F500 List

Listed on NASDAQ First IT Provider Leveraging India

TOP 5 OF “MOST ADMIRED COMPANIES” Fortune Magazine

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AND PARTNER TO RABOBANK SINCE 2004

Ø  1 OUT OF 3 STRATEGIC PARTNERS DELIVERING IT SERVICES TO GROUP ICT:

ü  APPLICATION DELIVERY ü  SUPPORT SERVICES ü  BUSINESS CONSULTANCY ü  ARCHITECTURE

DELIVERING FROM ü  CORPORATE FUNCTIONS TO ü  FRONT END/ONLINE SERVICES TO ü  CORE BANKING SERVICES

BASED ON DISTRIBUTED AGILE (AMONGST OTHERS)

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BRINGING ONSITE/OFFSHORE DELIVERY IN THE MIX


OUR WORLD IS CHANGING

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AGILE: BEYOND THE TEAM AND BEYOND IT

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INNOVATION IN AGILE


DISTRIBUTION HAS EVOLVED IN THE PAST DECADES

Team

Team (Local)

Team (Remote)

Local

Remote

Team

Solo Distributed Integrated

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AGILE MEETS DISTRIBUTION


CHALLENGE: TIME ZONES DIFFERENCE

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+3.5h

+6h

-‐5h

-‐9h ! -‐6

h


CHALLENGE: LANGUAGE

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CHALLENGE: (LOCAL) CULTURE

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ONE TEAM?

“Our EUROPEAN colleagues

…”

“THEY are

always…”

“They are

always…”

“WE need to s<ck to…”


LARGE-‐SCALE DISTRIBUTED AGILE FRAMEWORK

This requires the teams to be cross-‐func^onal to a large extent and uniformly adopt agile prac^ces

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We believe in Distributed Agile teams that are virtual, integrated teams

They behave as unit and work together daily


WHAT ARE WE LEARNING?

ü CHANGE IS HARD

ü PICK THE RIGHT TEAM

ü COMMUNICATE, COMMUNICATE, COMMUNICATE

ü TRAIN AND SUPPORT

ü PROVE, DELIVER AND EVOLVE OVER TIME

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CHANGE IS HARD: THE “RIGHT” TEAM

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Nascent Teams

FOLLOW the

Rules

Proficient Teams

BREAK the

Rules

Hyper Performing

Teams

BE the Rule

Stage 1

Stage 2

Stage 3


COMMUNICATE, COMMUNICATE…

ENCOURAGE FREQUENT COMMUNICATION

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EXAMPLE: TIME ZONE POSTER MAKING GOOD USE OF THE TIME ZONE DIFFERENCE

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CEST IST (+3.5h)

05:00 08:30

07:00 10:30

09:00 12:30

13:00 16:30

14:00 17:30

15:00 18:30

17:30 21:00 India (Chennai) The Netherlands

TIP: Plan to have most online communica*on before 14:00 CET TIP: Avoid mee*ngs being held for the “same shore” during parallel *me. NB: The (me zone difference will change 26 Oct 2014 (NL moving to CET)

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PROMOTE RAPPORT (FAMILIARITY)

SUPPORT EACH OTHER, TALK DAILY, BE SOCIAL

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WHEN THE TEAM IS FORMED: ü  Afend jumpstart training together

(in-‐person) ü  Use the introduc<on brochure

technique ü  Name the team and decide on a

mascot


PROMOTE RAPPORT (FAMILIARITY)

SUPPORT EACH OTHER, TALK DAILY, BE SOCIAL

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AFTER THE TEAM IS FORMED:

ü Plan for and perform a cultural exchange with each loca^on

ü Create the team celebra<on plan ü Organize brown bag sessions ü Encourage informal events


MATCH THE SKILLS

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“ONE TEAM”

ü Cross-‐loca^on skill sets ü Scrum Masters and Agile Coaches with Distributed Agile experience

ü Investment in knowledge sharing


OFFER THE RIGHT TOOLING

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“One Te

am”


PROMOTE SHARED GOALS

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RUN REGULAR HEALTH CHECKS

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CELEBRATE DELIVERY

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Thank You!

[email protected]

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