Collaborate 2015 Tech PreviewFebruary 27 Orientation

Agenda

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Introductions

Program Overview

Our Program Goals

Your Program Goals

Collaborate 2015 Demo

What do you need from us?

Next Steps

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Preview Functionality

Meet the Team

Carl MarrelliProgram Director

Marissa DiminoClient Experience

Scott TsuchiyamaUser Experience

Anthony FabianiClient Support

Anneke BatesProduct Management

Institution Collab AdminCSU Chico Miroslav LulicDrexel University Michael ShelmetGeorgia College & State University Jim WolfgangGreenville Technical College Lee McMinnMiami Dade College Debra Sheridan-BrinkmanTarleton State University Justin CarrellTroy University Dona GibbonsUltimate Medical Academy Rachel SchererUniversity of Nevada, Reno Robert NewburyFLVS Jeff MurphyOpen University Rhodri Thomas

Meet your fellow participants

Overview / What To Expect

Tech Preview Phases

Hosted on Demo

11 participants

Ideal for small meetings / classes

~10 users per session

Manual room entry

One major feature update

Phase 1: 2/27 – 3/24 Phase 2: 3/24 – 4/28 Phase 3: TBD

New rooms in Pre-Production

Adding 80-100 participants

Expand to larger meetings

~30 users earlier on, scaling up to ~75

users

One major feature update and adding in

SAS sessions

LMS & LTI integrations

Collaborate 2015 Mobile App Support

Optionally continue in a “demo” environment

Rooms Assignments

• Each institution will get one dedicated room for their preview

• Share with multiple instructors / moderators• Keep the schedule internally

• Each room will have a moderator link and a guest link

• Promote guests to moderator as needed• Room links provided Monday

• New rooms will be created in Phase 2 migration

Support

• “Getting Support During the Collaborate 2015 Tech Preview Program” document

• Use Behind the Blackboard to submit issues • Use “Collaborate 2015 Field Trial” as the account• Please do not submit issues as a Sev 1 or Sev 2

• Support will be provided to administrators by our Tier 2 organization• No direct support will be available to faculty, students, and end-users

• Because this is pre-release software, there are no SLAs for response times nor can we guarantee that all issues will be resolved during the Tech Preview timeline

• Support will be provided during regular business hours• 8:00am – 8:00pm Monday through Friday, excluding holidays• 8:00am – 5:00pm local time out of Amsterdam and Sydney

Collaborate 2015 Help

• Get Started – Basic setup information

• Conduct a Meeting:

• Info on available tools to access• Schedule and share presentations and PPTs• Field questions and promote/remove participants

• Support – Basic troubleshooting and information on support logs

Technical Preview Help Content for Moderators includes:

http://bit.ly/collab15help

Communication

“Onboarding” Meeting

March 6

Invite Instructors

Demonstration

Training

“Get Comfortable”

Weekly Touch PointsStarting March 10

Every Tuesday

Open Feedback

Topical Discussions

Show / Demo Latest

Email

Planned Maintenance Windows

Hotfix Updates

Feedback Surveys

Goals of the Program

Feedback Goals

User experience feedback• workflows, quality of experience, browser experience, etc

1.

Roadmap, continuous delivery, messaging feedback• prioritization and process for continuous delivery, Collab 2015 messaging

2.

Broader scalability and environment testing in production environment• fully understand limitations for GA release, inform roadmap

3.

Your Goals

Please tell us how to make this a highly valuable program for you …

Current Functionality

Environment

• Phase 1 demo is hosted in a limited capacity system • Targeting use cases of small classes / office hours with ~10 people per

session

• Scheduled updates will occur on Friday afternoons, between 4-6 PM Eastern

• Hotfix updates will be deployed as necessary; expect email

Browser Support

Prepare to useGoogle Chrome

Chrome extensionto Host App Share

https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo

Firefox, Internet Explorer and Safari support for participants coming in a few weeks

Functional Expectations

Current

HD Audio / Video

Up to 6 Videos

High Fidelity App Share

File Share with

Annotations

Participant List

Room Chat

Promote Moderator

Raise Hand

Away

Error Report

Adding Soon

More BrowsersFirefox, IE, Safari w/ Flash

Profiles & Avatars

Device “Tech Check”

Blank Canvas Whiteboard

Adding Later

SAS Session Support

Presenter Role

30-75 participants

MP4 Recordings

Localizations

More Accessibility

Common Issues

User not using Chrome• can chat• cannot see/share audio/video

1.

Sharing Audio and Video• must allow browser access• audio device selection

2.

User cannot see all videos• 5 + me video limit• MCUs will not send video if

bandwidth limited

3.

File Uploads• .ppt, .pptx, .pdf supported• red error text for unsupported

4.

App Share• requires Chrome extension• retry app share after ext.

installed

5.

Bandwidth• Dynamic connection

adjustment not fully developed yet • May experience “black” video

windows or no audio

6.

Known Bugs or IssuesIssue Workaround

Reconnect button that is displayed after a user is removed from session is broken

Reload page

Whiteboard / Shared File occasionally does not display for a participant when it is shared before they join

Advance slide or stop and restart whiteboard / file sharing

Windows users will not see .pptx files in the list of files to upload

Change the file type filter in Windows Explorer prompt to “all files” or drag-and-drop the file into the UI

All visible audio and video panels will occasionally drop entirely and then come back about 5-10 seconds later

N/A – session will continue

When a moderator stops another moderators app share and does their own app share, the app share window will appear gray or loading

A moderator should stop their own app share before another moderators start one.

When a moderator stops app share, one participant’s video occasionally displays in two of the video areas

If possible, have that user disable video and audio for a little bit so they get out of the “active speaker” queue and then re-enable.

Collaborate 2015 Test Drive

http://bit.ly/carlguest

Wrap Up

How else can we help you?

Recruit Instructors / Teachers / Moderators !!!

Next Steps

1.

Invite them to next Friday’s Training 2.

Test out your room!• You will get a link on Monday or Tuesday

3.

Q&A