Collabera Capabilities Overview

Agenda

• A Global IT Staffing and Services Firm

• Operational Overview – UK

• Key Technology skills serviced

• Recruiting Model

• Resource Retention and Development

• Performance Reporting

• Our Value Proposition

2

A Global IT Staffing and Services Firm

• Established in 1991, headquartered in New Jersey

• $550 million in revenue with ~ 10,000 employees

• 36 offices across 8 countries

• 2 Proximity Delivery Centers in the US and 2 Delivery Centres in India

Global Firm

• 3 million active candidate profiles, globally

• Unique onshore/offshore Staffing model

• Global staffing partner to 50% of our top clients

• Offices in US, Canada, UK, India, Singapore, Malaysia and Philippines

Operational Overview

• Ranked the “Best Staffing Firm to Work For” 4 years in a row by SIA

• Ranked among the Top 10 IT Staffing firms in the US

• Recognized as the largest minority-owned IT Staffing firm in the US

• Over 75% of our clients rank us in their top 3 suppliers by performance

Performance

3

Global Footprint

3 Proximity Development Centers in US

Morristown, NJ | Tampa, FL | Irving, TX

• Bentonville, AR

• Phoenix, AZ

• Pasadena, CA

• San Francisco, CA

• San Ramon, CA

• San Diego, CA

• Woodland Hills, CA

• Atlanta, GA

• Des Moines, IA

• Schaumburg, IL

• Holliston, MA

• Detroit, MI

• Minneapolis, MN

• St. Louis, MO

• Charlotte, NC

• Worthington, OH

• Herndon, VA

• Glen Allen, VA

• Redmond, WA

United States

Canada

Toronto United Kingdom

London

• Philippines

• Singapore

• Malaysia

• India

- Bangalore

- Baroda

- Mumbai

- Hyderabad

- Gurgaon

- Kolkata

- Trivandrum

APAC

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Operational Overview-UK

Operational Overview-UK

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• Collabera supports clients like

IBM, Jaguar Land Rover,

Alcatel Lucent, Verizon,

Morgan Stanley and Deloitte

• Key Skills - Application

Development and

Maintenance, IMS, BI/DW, ERP

Support, Mobility & Wireless,

QA Testing and Cloud Services,

• Locations supported : London,

Newcastle, Leeds, Bristol,

Liverpool, Edinburgh and

Glasgow, Aberdeen.

• Fully functional office located in Central London

• Current team of 20 employees supporting UK operations

• Landed resources model - for highly skilled IT resources in the UK

• Integrated talent pool of 300,000 active profiles maintained

globally

• Onsite/Offsite/Hybrid delivery models that can be customized to

offer a cost-effective delivery mechanism

Key technology skills serviced

Skill Group Skills covered

BI / DW Informatica, Microstrategy, DataStage, Cognos, Business Objects, Ab Initio, TIBCO, WebMethod, see*beyond, SAS, Teradata, Hyperion

Microsoft SharePoint, BizTalk, Moss, K2, VB, ASP, SQL, C#, asp.net, VB.net, VBA Developer, SQL developer, .NET

Testing Manual Testing, QTP, Rational Robot, Winrunner, Loadrunner, Performance Testing, Mercury ITG, Mainframe

Siebel Siebel Config, Siebel EAI ,EIM, Analytics, Siebel Administrators, Siebel CRM

Peoplesoft Peopletools 1, Peopletools 2, SQR, Crystal Reports, Envision, Integration Broker, Web services, PeopleSoft Functional - HR, Finance, CRM , EPM

SAP SAP Technical - ABAP, ALE / IDOC, Workflow , EDI, SAP Functional - SD , MM, PP, FICO, PM, QM, PS, PM, SRM, WM, APO, CIN, CS,SAP BI / BW,SAP BW/ BPCS, SAP - Netweaver, PI ( XI), EP, MDM,SAP SCM/HR, SAP CRM, SAP Basis/Security Admin

Admin Desktop, Network, Server, Storage, Service Desk, SMS / VOIP / ISMS

Oracle

Oracle PL/SQL / Forms / Report /Developer 2000,Oracle BRM, Retek , SCM, Oracle Apps Functional - Finance / HRMS / PA, Oracle Apps Functional - Procurement /Inventory / Purchasing / Distribution ,Oracle Apps Functional - Lease Management, Oracle Apps Technical - Order to Cash / AppWorx, Oracle/Unix, Pro*c, Shell Scripting, BPEL

J2EE J2EE Designer / Architect (PHP), Core Java, JSP , Servlets, WebLogic, WebSphere, ColdFusion, EJB, Struts, Hibernate, Ajax, SOA , Web services,

Infrastructure Management

DBA - Oracle / SQL/ Ingress / Informix / DB2 / DB2 UDB / Oracle Apps , Sybase, Teradata, PeopleSoft, IMS, Unix - AIX ( HACMP), Solaris ( Veritas), SCO Unix, HP, Linux, Wintel - AD Exchange, 2000 / 2003 Server, Application Server and Middleware Admin - WebSphere, WebLogic , Tuxedo , MQ Series, Administrators - SharePoint , BizTalk, Siebel, Mainframe, I -series, VM Ware, Citrix, Lotus Domino, Clearcase, InfoPath, Networking, Storage and Back up - EMC, Hitachi , EVA, Tivoli, Veritas, NAS, Legato , HP Data Protector , TIM TAM,MSI Packaging, SMS, CA - Unicentre, ITIL / ITSM - Change Manager / Configuration Manager / Capacity Manager , Problem, Incident and Release Manager ,Others- Information Security - CISSP, I Apps and Net cool

Legacy

Engineering - Catia V5, PDMLink, COMOS, Solidworks, PDMS , GIS, HMI, Content Management - Documentum, Livelink, Vignette, C, C++, Unix, VC++ , Embedded, CGI, Perl,Lotus Notes, Powerbuilder, Uniface, Remedy, Sourceforge, Clarity, PLM - Ematrix, Teamcentre, Mainframe - Cobol, CICS, DB2, VSAM , JCL , IMS , IDMS , DB2 , PL1, Natural / Adabas, AS/400, Microfocus Cobol, Transition Managers , Business Analyst.

BPO / KPO F & A -AR and Collections / AP , GL, Time & Expenses / Project Accounting / Management Reporting, Process Associate and Operators, Invoicing, HR Reporting , Invoicing, HRO - Payroll, L& D, Training, HR Reporting, Data Management , Accounts Financial.

Others Non IT, Cloud, Mobility, Big Data, Social Media Integration, etc.

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Global Talent Distribution

Others

1%

Energy &

Utility

1%

MRL

4%

Healthcare

9% Telecom

18%

BFSI

22%

IT Services

45%

Expert -

Advisory

2%

Delivery

Manager

4%

Architect

7% Business

Analyst

9%

Testing & QA

14%

Others

17%

Developer

47%

10+ Years

7%

0 to 2 Years

12%

5 to 10 Years

29%

2 to 5 Years

52%

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Recruiting Model

Client-centric business model driving performance

Dedicated teams trained

to meet your individual needs

Teams crafted specifically for each

client, using Collabera’s unique

Account

Mapping Process (CAMP)

Continuous investments in people,

systems, tools and processes specific

to your line of business

Stringent 4 stage candidate

qualification process

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Unique Talent Acquisition Model

24x7 recruiting Team of over 300

recruiters

Skill-based recruiting driven

by Technology Competency

Recruiting Units

Strong focus on retention

and performance of

employees with 50+

employee

care specialists

• Requirement to submissions

ratio > 95%

• Interview ratio > 33%

• Hire ratio > 24%

• 75% resource contract

renewals

• Low attrition ~ 12-14%

• 100% compliance on client

SLAs

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The Recruiting Differentiator • Focus on Emerging

technologies and

commonly consumed skills

Big Data & Analytics, Cloud,

Mobility, BI/DW, Java/.Net,

Oracle, SAP

• Improved placement

ratio ~ 45% as compared

to traditional staffing

• Reduces time to place

resources by 48 hours

or more

• Hire-Train-Deploy model:

Our workforce up-skilled

by in-house trainers.

(Java developer trained

on Hadoop)

Recruiters who talk the same language as the experts

• Deep pipeline of qualified candidates by skill and by region

• Recruiters with industry experience and certifications, not generalists

• Rapid response to resource requests

• Post placement workshops and networking, with SME support

• Sponsorship support for industry certifications

300,000 Active profiles,

globally 2,000+ Placements

in 2014

globally

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Tower Based Competency

Recruiting Model

• Cost

Collabera average rates

approx.

10% lower than peer suppliers

• Quality

Collabera’s Select %

is 20% higher than Industry

• Speed

Collabera’s average Speed

is best among peer suppliers

• Coverage

Collabera Response %

is highest among peer suppliers

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Employee Retention and Care

Effective Resource

Management = Low

Attrition

• Recommend Collabera

to Friends > 91%

• Satisfaction with

Collabera > 93%

• Training > 88%

took advantage

Collabera employee connect “recognized as the best employer to work for - large” by SIA - 4 years in a row.

High Touch Model

• CARES – issue resolution

and escalation process

(consultants and client)

• Single POC

• Smooth on-boarding

• Timely issue resolution

• Expectation

management

• 1 ER for every 50 - 75

employees

• 100 + Employee Care

Specialists

Rewards & Recognitions

Star-performer awards | Spot awards

Referral bonuses & raffles | Project-end bonuses

Personal and

Career Development

• Reward and

recognition

• Training

• Mentoring

• Relocation and

Financial assistance

Effective

Re-Deployment Model

• Over 35%

redeployment

across clients

• < 10 days wait

• 15-day roll-off lists

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Resource Development

Talent Acquisition

Training

Talent Creation

• Social networking

• Employee referral bonuses & raffles

• Proactive pipelines for each recruiting tower and region

• Niche suppliers

• Warm benches for key skills

• Low-cost RDC’s

• Strategic tie-ups with technical training institutes like Skillsoft

TALENT CREATION ENGINE DRIVES TALENT ACQUISITION AND TRAINING

• Timesheets, Etiquette, On-premise guidelines, Payroll schedule, Benefits, etc.

• Need-based job-related Technical training (based on recommendations by hiring managers)

• Career development, Cross-training, Initiated Training

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Technology core to business

Integrated ecosystem of tools, systems and processes drive efficiency

Automated

Timecard

Verification &

Paperless Invoicing

Dashboards &

Reporting

Workflow

TOOLS

Calculators

SYSTEM & PROCESSES

PEOPLE TOOLS

PROCESSES

SYSTEMS

CARES

Ticketing

System CAFE Client

Feedback

Mechanism

Training

CBTs

PLACE

Partner

Portal

Resource

Data

repository

Performance

Mgmt,

Survey

System

Increased

efficiencies

Effective Project

Management

Reduced Costs

Risk Mitigation

Successful Transition

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Performance Reporting - Analytics & Dashboards

Collabera Executive

Management

National Account Manager

Recruiting Managers & Leads

Individual Recruiters

• Wage rate trends by

Job Role, Skill & Region

• Negotiation trends by

Job Role, Skill & Region

• Negotiation trends for

General vs. Special skills

• Competitive analysis of

lowest rates by Job

Role, Skill & Region

• Regional vs. National

trends.

• Secondary Market

research Executive dashboard

Advanced Analytics Recruiter dashboard

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Our Value Proposition D

eliv

ery

Mo

de

l

• Scalable model – Core team augmented by additional teams to handle demand spikes

• Onsite/Offsite/Hybrid delivery models that can be customized to offer a cost-effective delivery mechanism

Bu

sin

ess

Mo

de

l

• Client centric model; Engagements & recruiting teams tailored for each client

• Few and deep client relationships Strategic staffing vendors for Fortune 500 corporations

Str

on

g R

ec

ruitm

en

t En

gin

e

• Active database of over 3 Mn profiles refreshed 3 times a day

• Powerful 24*7 Engine; Pioneered numerous best practices

• 900+ on-boarding per month globally

Str

ing

en

t G

ov

ern

an

ce

• Executive Oversight for all strategic engagements

• Stringent SLA’s - Top 3 vendors across 75% of our clients

Rig

ht

Siz

ed

Fir

m

• Scalable, agile, responsive and flexible.

• Aggressive pricing with Tier 1 team and infrastructure

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Partnering Together …

..working towards great beginnings with guaranteed success..

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