colin oconnor resume september 2016
TRANSCRIPT
Colin O’Connor 502-418-2506 [email protected]
www.linkedin.com/in/colinoconnor1
WORK HISTORY
Sale’s Specialist Appliance Department Lowe’s March 16 - Present
Top 25 Sales Specialist in the Region, encompassing Kentucky, Indiana, Ohio and Tennessee
Focus on customer needs by promoting and recommending products, plans, detailed information, and installation services
Generate leads, conduct sales activities, and build relationships with customers to ensure successful and positive experiences, while coordinating order completion
Business Consultant Strategic Communications Humana May 14 - February 16
Created and instituted process improvement workflow resulting in approximately 960 hours saved annually
Accountable for educating leaders and team members on migration plan for new communication platform
Proven capacity to stay within project budget, schedule and objectives, while optimizing customer experiences
Worked efficiently with internal partners, vendors and team members toward task completion
Responsible for understanding and utilizing over 1,500 different communication templates and processes Business Analyst Commercial Correspondence Humana
October 12 - May 14 Served as product SME for commercial communications within Humana’s messaging tool Developed and implemented multiple, long term communications projects successfully and simultaneously Responsible for accurate and timely data capture with Excel, Access and SQL
Customer Services Representative Humana Tricare November 09 - October 12
Educated beneficiaries in fast-paced, call center environment to ensure understanding of Tricare benefits (PPO and HMO)
Consulted with military and civilian medical providers to arrange efficient delivery of care Prioritized first call resolution by actively listening and proactively addressing problems before escalation
Customer Relations Supervisor / Unit Manager CitiGroup December 03 - November 09
Selected for CitiGroup’s Talent Acquisition Acceleration Program (TAP) Responsible for coaching and development of approximately 20 associates Assigned special projects implementing policies to improve customer satisfaction and reduce call backs
ACCOLADES
Created and lead the Culture Club – a Humana team focused on increasing associate engagement through group volunteer opportunities and department team-building events
Yellow Belt in Six Sigma
Green Belt in Innovation Engineering
Participated in Baldrige Performance Excellence Program
EDUCATION
University of Louisville, Bachelor of Arts and Sciences, 2008