For more information or to registerTel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae

www.coldchainmena.com

Outstanding insight into the MENA Cold Chain market from:

• Rafik H. Bishara, PhD, Technical Advisor and Chair,Pharmaceutical Cold Chain Interest Group (PCCIG)

• Dhafir Al-Azawie, Senior Quality Operations Manager,Pfizer, UAE

• Hala ElKomy, VP-Technical Affairs, HoldiPharma, Egypt

• Abdullah Sabban, Site Director, GlaxoSmithKline,Saudi Arabia

• Dr. Amin Al Amiri, Executive Director for MedicalPractices and Licenses, Ministry of Health, UAE

• Atef Helal, MCAM- SEMEA, AstraZeneca, Egypt

• Khaldoun Ghanayem, Logistics Manager, Sanofi-Aventis,Saudi Arabia

• Tony Wright, Managing Director, Excelsius and IATA Time and Temperature Task Force, UK

• Umit Kartogluu, PhD, Scientist, World Health Organization(WHO), Switzerland

• Salma Ali Saif Bin Hareb, CEO, Economic Zones World, UAE

• Dave Harris, Director International Logistics Services, ForeignInvestment Office, Government of Dubai, UAE

You will hear from and develop ideas with expert speakers in Cold Chain Management across MENA covering:

• Best practice methods of controlling and monitoring temperatureacross the cold chain in the MENA region

• Overcoming regional regulatory hurdles and updates on globalregional changes

• Cost-effective innovative tools and technologies in the MENA market

Other speakers include:

Supported by: Sponsors:

Promoting best practice in pharmaceutical cold chain management across the Middle East and North Africa

International summit: 8 - 9 November 2010Interactive workshops: 7 & 10 November 2010

Grand Millennium Dubai, UAE

Book before 19 September2010 and save up toUS $500!

Media partners:

Associate sponsor:

Exhibitor:

Essential interactive workshopsSunday 7 November 2010 & Wednesday 10 November 2010

IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in yourown company.

For more information or to register - Tel: +971 4 364 2975

“IQPC delivers a cohesive delegation of life scienceand pharmaceutical cold chain professionals that you will not find in any other event”

VP Bio-Pharma Healthcare Services, Cavalier Logistics

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatorylandscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries.

IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a globalresearch base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae

Pre-conference workshop day oneSunday 7 November 2010, 09:00 - 13:00

Security and Temperature-Control for Global GoodDistribution Practices Transportation (GDPT)

This workshop will facilitate a discussion of considerations forchoosing a transportation method, including internationalregulations, shipping environments and the strengths andweaknesses of available temperature control options for ground, air, and ocean transport.The group will discuss solution options and criteria for designingbest practice transportation systems and procedures thatappropriately blend the needs of their product, business, andavailable services. We will also explore the effectiveness ofvarious choices through interactive discussions and case studies. The workshop will allow the participants to gain insight into carriersecurity methods and quality systems for both standard andtemperature-controlled transposttation including:

• Strategies for implementing best practices for achieving highquality and safety during transport

• Effective procedures to address transport security risk issues• Applying the available options to specific product supply chain,

distribution chain or clinical research need

How you will benefit:Through case studies of real-life examples and interactiveexercises, you will understand how transport systems canbe designed to significantly reduce or eliminate commonproblems in domestic and international transport. You will gain anappreciation for the relative costs and benefits of achieving yourtransportation objectives within the framework of your GDPrequirements.• Improve your ability to implement high quality, secure transportation • Enhance your ability to apply industry and governmental guidance

on Good Distribution Practices in your transportation plans• Increase your understanding of how to effectively work with

your carrier to maximize the security, quality, consistency, and economy of your shipping lane

Workshop leaders:Rafik H. Bishara, PhD, Technical Advisor and Chair,Pharmaceutical Cold Chain Interest Group (PCCIG)

Karl Kussow, Manager, Quality, FedEx Custom Critical

14:00-17:00Integrating your forecasting, demand planning, EconomicOrder Quantity (EOQ) and safety stock for a successful coldchain in Saudi Arabia

This workshop uses the principles of inventory management andcontrol to develop a system to meet the manufacturing and overallcold chain requirements of pharmaceuticals in the Kingdom ofSaudi Arabia.

Benefits of attending:• Developing the Economic Order Quantity (EOQ) model in

your cold chain• Discussing how to optimise forecasting, demand planning, EOQ

and safety stock for a successful cold chain• Understanding how to tackle the supply chain challenges in Saudi

Workshop leader:Mohammad S. Abdul-Rahman, PMP, Supply Chain Manager,Tamer Group

Post-conference workshop day twoWednesday 10 November 2010, 09:00 - 15:00

Handling quality and technical responsibilities in majorMENA distributors

This workshop will identify technical skills to ensure quality coldchain operations across the MENA region and empower you withworkable solutions in your cold chain management.

Benefits of attending:• Identifying solutions to frustrations in pharmaceutical distribution

across MENA• Discussing technical handling techniques to reduce damage

to temperature sensitive products• Ensuring the constant development in safety and quality

throughout your cold chain operations• Presenting proposed future developments in distribution

activity across the region

Workshop leader:Hala ElKomy, VP-Technical Affairs, HoldiPharma

Conference day oneMonday 8 November 2010

08:45 Chair’s opening addressRafik H. Bishara, PhD, Technical Advisor and Chair,Pharmaceutical Cold Chain Interest Group (PCCIG)

MENA cold chain market overview and regulatory update

09:00 Ministry of Health (MOH) guidelines in the UnitedArab Emirates and a general summary of the MENAcold chain market • Outlining the mission of MOH in the UAE and MENA region• Highlighting key regulations monitored by the MOH and

commenting on the effect on cold chain operations inthe country

• Promoting schemes such as the educational programin clinical practices run by the MOH

• Tackling the issue of counterfeit drugs within the regionand recognising the importance of the cold chainoperations in this defense

Dr. Amin Al Amiri, Executive Director for MedicalPractices and Licenses, Ministry of Health, United Arab Emirates

09:40 Identifying the challenges of the good cold chainmanagement practices in the Middle East and North Africa • Understanding regulatory requirements within the region• Discussing regulatory perspectives of government,

biopharmaceuticals and thirds party logistic companies • Acknowledging good practice methods to work with

regulators to improve efficiency and safety within yourcold chain

Dr. Nadia ARA Ghazal, Director, Naratech PharmaConsultancy

10:20 Understanding good cold chain management in theair cargo supply chain• Identifying the need for a Quality Management System

(QMS) approach in the supply chain• Evaluating the responsibilities of the shipper, forwarder,

ground handlers/transportation service provider,consignee and air carrier

• Discussing IATA’s new Chapter 17 regulations – whatare the benefits to the international Healthcare and LifeScience sector?

• Introducing the new Time & Temperature sensitivehandling label and clarifying its usage

Tony Wright, Managing Director, Excelsius and IATATime and Temperature Task Force, UK

11:00 Networking coffee break

11:30 Moderator: Rafik H. Bishara, PhD, Technical Advisor andChair, Pharmaceutical Cold Chain Interest Group (PCCIG)These breakout sessions hosted by leadingprofessionals in the cold chain field are designed to giveYOU the opportunity to discuss crucial issues, examinekey challenges and benchmark your own strategies withfellow industry peers.

A) Identifying the importance of a cross operationalapproach to your successful cold chain – Moderator:Ashraf Badr, Chain Supply and Logistics Manager,GlaxoSmithKline, Saudi Arabia

B) Evaluating new technologies to streamline riskmitigation and cost – Moderator: Khaldoun Ghanayem,Logistics Manager, Sanofi Aventis, Saudi Arabia

C) Understanding the importance of international andregional regulations to quality and patient safety –Moderator: Dhafir Al-Azawie, Senior QualityOperations Manager, Pfizer, UAE

D) Recognising key areas of growth in the region andhow these can be exploited to improve the cold chainprocess and drive revenue – Moderator: Hala El Komy,VP for Technical Affairs, Holdi Pharma, Egypt

12:30 Networking lunch

Identifying specific challenges within the MENA market

13:30 Analysing unmet logistics standards in thepharmaceutical supply chain and their regulatoryimplications in the MENA markets• Highlighting the current challenges and gap between

the available logistical supports and the requiredregulatory standards in the region

• Reviewing the impact of current standards on thesupply of pharma products to the MENA markets

• Acknowledging areas of improvement in cold chainlogistics within the MENA region

• Predicting future developments in the logistics marketto facilitate pharmaceutical growth in the region

Atef Helal, MCAM- SEMEA, AstraZeneca, Egypt

14:10 Evaluating specific challenges and solutions in theBiopharma cold chain within MENA• Identifying the challenges at customs and recognising stepsto improve procedures with initiatives such as e-freight

• Aligning cross cultural and cross competencydifferences through education and training at all levels

• Achieving standardisation in procedural and regulatoryoperations

• Acknowledging the importance of humidity and heatmanipulation across the supply chain

Hala ElKomy, VP-Technical Affairs, HoldiPharma, Egypt

14:50 Afternoon refreshments

15:10 Combating the risk of damaged products through thecold chain by educating un-trained operations staff • Highlighting areas suffering from a lack of

professionalism and standardisation in your cold chainand logistics operations and discussing why set-up andhandling are a common cause of temperaturedeviations

• Understanding how regulation across the entire coldchain industry will improve efficiency and the region’sposition as a leading hub for biopharma trade

• Supporting the case for training at all levels tomaximise Good Distribution Practice (GDP)

• Showcasing the Certified Dubai Trade ProfessionalTraining Program

Alexander Borg, Regional Director and Co-ordinator,Chartered Institute of Logistics and Transport UnitedArab Emirates

15:50 Understanding how to implement an efficient coldchain within Saudi Arabia• Understanding M&P by vendor and purchasing by

distributor usually leads to overstock• Describing the implications of long PO lead time and

how this can be avoided• Assessing clearance times and effect of the Saudi FDA• Discussing the storage and logistics of pharmaceutical

goods within Saudi ArabiaMohammad S. Abdul-Rahman, PMP, Supply ChainManager, Tamer, Saudi Arabia

16:30 Chair’s summary and close of day one

Fax: +971 4 363 1938 Email: enquiry@iqpc.ae

RO

UN

DTA

BL

ED

ISC

US

SIO

NS

08:45 Chair’s opening address

Recognising strategies to meet global challenges in cold chain management

09:00 EU regulatory experiences on cold chain problemsand improvement• Identifying failure points and regulatory concerns• Highlighting investigations and CAPA improvements• Turning Quality Systems into real qualityIan Holloway, Manager, MHRA Defective MedicineReport Centre

09:40 Visualising cold chain integrity with temperatureindicators• Increasing global regulations surrounding cold chain practices

is a major challenge facing pharmaceutical companies • Developing a harmonised cold chain process compliantwith existing and pending regulations is critical to businesssuccess and positive patient outcomes

• Using temperature indicators during transportation andstorage of temperature sensitive pharmaceuticalsempowers health workers by providing science-based,actionable decision making tools including the last mile

• Case study of temperature monitors on unit level vaccinesin the World Health Organization’s (WHO) ExpandedProgram on Immunisation will be discussed

• Utilising lessons learned from WHO to improve cold chainpractices in biopharma applications

Thaddeus Prusik Ph.D, Sr. Vice President, Temptime Corporation

10:20 Networking coffee break

10:50 Mitigating risks caused by uncontrollable factors in cold chain management• Assessing the risks to be considered with regards to

operations and handling of products such as numberand duration of stop-overs

• Examining the international shipping lane and how the GDP quality system can be developed, monitoredand improved

• Reducing prolonged transit times caused by customsdelays and procedures

• Preventing a breach of integrity during the final transferof shipment into storage facilities

• Striking a balance between uncontrollable risks andcontrollable costs

• Improving visibility and allowing fast and preventativemaintenance measures to maximize the quality andsafety of valuable shipments

Khaldoun Ghanayem, Logistics Manager, SanofiAventis, Saudi Arabia

11:30 Managing all stakeholders across the cold chain to maintain the quality and integrity ofbiopharmaceutical products• Recognising the key regional and local stakeholders• Developing strategic partnerships with the right

solution providers• Managing and coordinating internal and external

stakeholders across your cold chain• Understanding how each component of the cold

chain interact and assessing different tools to monitor this effectively

Dhafir Al-Azawie, Senior Quality Operations ManagerPfizer, UAE

12:10 Networking lunch

13:10 Implementing green warehousing into yourestablished cold chain operations to improve energy and cost-efficiency• Redesigning existing warehouses to make them more

energy efficient by adopting innovative technology• Designing energy efficiency within new projects• Considering the operational impact on energy

efficient warehousing

• Discussing the ROI financially and environmentally Dave Harris, Director International Logistics Services,Foreign Investment Office, Government of Dubai, UAE

Utilising tools and technologies in cold chain delivery

13:50 Transportation essentials for temperature-sensitivepharmaceuticals• Understanding transport providers in order to maximise

quality and efficiency• Evalutating the Transportation Environment: applying

the concepts of validation to transportation challengesand opportunities

• Implementing new regulatory and industry guidelinesfor Good Distribution Practice by discussingtransportation quality agreements and considerations toaddress in the design of a transportation plan

• Addressing: Documentation audit trail, real-time monitoring,SOPs including contingency planning and training

Karl Kussow, Manager, Quality, FedEx Custom Critical

14:30 Achieving optimal temperature and humidityenvironments within storage facilities• Understanding the importance of establishing a

meaningful temperature profile to observe variations,also considering light and oxygen levels

• Explaining variations in temperature and humidity indifferent areas of the warehouse and how this can be combated

• Assessing cold chain requirements for -20°C; 2-8°C and 2-25°C

• Analysing means of protection from external influencesincluding bacterial contamination

Salma Ali Saif Bin Hareb, CEO, Economic ZonesWorld, JAFZA, UAE

15:10 Challenges in the distribution of temperaturecontrolled pharmaceuticals in the EMEA region• Developing the use of alternative insulation materials

to handle a wide range of ambient temperaturesexperienced in the supply chain

• Analysing the use of advanced design techniques toenable manufacture of systems locally for supply globally

• Developing appropriate qualification of systems to meetlocal QA requirements of different companies indifferent regions

Richard Peck, Associate Director Technical ServicesSoftbox Systems Limited, UK

15:50 Afternoon break

16:20 Assessing strategies in shipping temperature-sensitive biopharmaceuticals and clinical supplies• Identifying the need to use the right couriers for small

and large quantities and learning how to manage themsuccessfully whilst executing audits and using reliablemonitoring systems

• Examining the cost of reliability of ocean carriers • Assessing suitable transport lanes when using different

ocean reefers • Considering the importance of quantity and appropriate

timing of shipment/seasonal issuesOmar Tamimi, Logistics Manager, Abbott, Saudi Arabia

17:00 Utilising Radio Frequency Identification (RFID) solutionsand how it can improve visibility and flexibility of stock• Identifying how RFID can improve your cold chain operations• Addressing the increase of counterfeiting drugs and

how RFID technology can help control end to enddistribution

• Evaluating the ROI when integrating a RFID program inyour cold chain

• Working towards harmonisation of RFID and bar code dataAbdullah Sabban, Site Director, GlaxoSmithKline, Saudi Arabia

17:40 Chair’s summary and close of conference

Conference day twoTuesday 9 November 2010

www.coldchainmena.com

As the Middle Eastern pharma market continues to grow, there isan obvious focus on the conservation of temperature and humiditysensitive substances through the supply chain particularly duringthe summer months. This, coupled with the regulatory challenges,is a huge risk to patients’ health and biopharma’s bottom line.

Cold Chain MENA will give you the opportunity to hear from anddevelop ideas with expert speakers in cold chain across theMENA region. Topics include:• Recognising best practice methods of controlling and monitoring

temperature across the cold chain

• Identifying the importance of compliance with global regulatorystandards to ensure drug integrity across the cold chain andtranslating it to the MENA region

• Assessing the challenges in outsourcing your logistics andsupply chain and how to best manage this relationship to ensure quality service

• Addressing cost-effective innovative tools and technologiesacross the logistics and cold chain that improve efficiency andalso considering spacious challenges when transportingbiosimilar

Who will you network with at Cold Chain MENA?

Pharmaceuticals and Biotechs:Head, VP, Director, Manager and Scientists of:Cold ChainSupply ChainLogisticsQuality Assurance / ControlWarehouse / StorageExport / ImportPackagingOperationsRegulatory Affairs

Senior Government:Head, VP, Director and Director Generals of:Medical PracticeRegulatory AffairsExternal RelationsQuality

Public Sector:Head, VP, Seniors of:Vaccine ProcurementSenior Health Advisors

Breakdown by job function:

Supported by:

Associate sponsor:

Softbox Systems is a market leader in the design and manufacture of innovativetemperature controlled passive shipping systems,

with offices in four continents. Responding to our customer’s demands we havecreated a suite of solutions to cope with more challenging supply chains, whilstoffering significant cost savings. These award winning, patented solutions rangefrom express shippers to finished goods air-cargo systems and are designed toenable manufacture locally for supply globally, allowing our customers tostandardise their cold chain processes across their entire network. Visit ourconference booth to speak with one of our specialists. www.softboxsystems.com

Sponsors:Berlinger & Co. AG is based in Switzerland and one ofthe leading manufacturers of temperature monitoringsystems. For over 20 years, Berlinger & Co. AG has

provided the pharmaceutical and other industries with reliable and easy to usetemperature indicators such as the chemical-based indicators and electronicindicators Freeze-tag®, Q-tag® and Fridge-tag®. Furthermore, all of thesesystems are WHO/UNICEF-approved and listed in their PQS catalogue.

All our electronic indicators can be set upon customer specification and cantherefore be used for various perishable goods. Its cost efficiency and its easyhandling gives our customers the opportunity and security to monitor anddocument each of their shipments.

For more information, please do not hesitate to visit us at our booth. We wouldbe more than pleased to share with you our experiences and to discuss yourspecial needs. www.berlinger.ch

SSI Schaefer is the worlds largest suppplier toboth the Pharma and Cold Chain industry withmany state of the art systems built & functioning

in many countries of the world.

SSI Schaefer Middle East will celebrate 10 years in the region on 1st Jan 2011and has completed over 35 installations in the Middle East in the Cold Chain &Pharma Industries, ranging from Mobile Racking to Conveyor and AutomatedDistribution Systems.

SSI Schaefer will be presenting the Cold Chain Summit to exhibit several oftheir newer systems to the Middle East & African Markets.

Temptime’s TransTracker is a monitoring devicecontaining scientifically proven time-temperatureindicator technology. TransTracker products identify

exposure to freezing, high heat and cumulative heat exposure during shippingand short-term storage. TransTracker is easy to read, accurate and can delivercost savings of over 50%. Temptime is the world leader in time-temperatureindicator technology. Temptime operates under a quality system certified to ISO9001:2000 and ISO 13485 standards and is compliant with medical device GoodManufacturing Practices.

With more than 25 years of experience,developing Critical Logistics Solutions, OCASArelays on a worldwide network of affiliates and

branches strategically located around the globe (North America, Latin America,Europe, Africa and South East Asia), making OCASA an integrated logisticsCompany with a global scope. OCASA owes its rapid growth to a Tailor-Madesolutions approach and uncompromising service. We have formed strategicpartnerships with thousands of satisfied customers around the world. Our BioPharma business unit offers solutions for the Bio-Pharmaceutical communityincluding export, import, distribution, fulfillment and temperature controlledwarehousing for: Diagnostic Specimens, Medication / Vaccines, ExperimentalDrugs, Controlled Substances, Dangerous Goods, and Medical Supplies.

Etihad Crystal Cargo is the cargo division of EtihadAirways – the World’s Leading Airline (2009 WorldTravel Awards). Within a span of 6 years, its networkhas expanded to 70 destinations worldwide servedeither by belly-hold capacity on passenger aircraft or

dedicated freighters. Crystal Cargo is the launch customer of the Airbus A330-200freighter, which joined the existing fleet of 2 Airbus A300-600s and 2 MD-11s. Thefreighters are also used to operate charter services to destinations not on theexisting network. Crystal Cargo was recently awarded “Air Cargo IndustryCustomer Care Award” at the World Air Cargo Awards 2010 in Shanghai.

Exhibitor:Company bringing innovations to the market, is focused onoffering Cold Chain Monitoring Solution from beginning toend for pharmaceutical, Vaccines, Biologicals and Foodproducts. Solution covers product and facility monitoring with following innovative technologies

Lisaline also offers Innovative Inflatable insulating packaging solution fromColdpack France. Cold pack offers Airliner® inflatable bags , pharmaceuticalpouches and Anti freezing Back pack vaccine carriers. Please visit www.lisalineasia.com for more details and contact Lisaline for demonstration and trails for the innovative solutions.

Pharmaceuticals and Biotechs

Senior Government

Public Sector

Cold Chain Specialist

Logistics / Freight Forwarders

25%

20%

10%10%

35%

CONFERENCE PRICES

• Discounts cannot be combined.• Discounts are not valid if payment is received afterclosing date.

• Payment prior to conference is mandatory for attendance.• Discounts DO NOT apply to workshop(s)-only bookings.

Event Code: 19122.001Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings.

Please do not remove this label even if it is not addressedto you.Your Priority Registration Code is printed on thetop of the label below. Please quote it when registering:

Conference package Before 19 September 2010 After 19 September 2010

Gold package US $4,795 (Conference + 2 workshop days) (Save US $500) US $5,295

Silver package US $3,747 (Conference + 1 workshop day) (Save US $150) US $3,987

Conference only US $2,399 US $2,499 (Save US $100)

DELEGATE 1 Mr Mrs Ms Dr Other

First Name: Surname:

Email: Telephone:

Job Title: Department:

Organisation: Nature of business:

Address:

Postcode: Country:

Telephone: Fax:

Dept. Head: Training Manager:

Name of person completing form if different from delegate:

Signature: Date:

I agree to IQPC’s payment termsIf you have not received an acknowledgement before the conference, please call us to confirm your booking.

PAYMENT TERMS Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to

confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid

before the early bird date, otherwise the full rate will be applied and charged. In these instances, payment of the full amount will be

required before entry to the event.

PAYMENT METHOD

We also accept payment by the following methods:

By Credit CardPlease debit my credit card: Visa Mastercard American Express

Card No:

Valid From: Expiry Date: Issue Number:

Card Holder’s name: Signature:

Card billing address: (if different from Co.address)

Country: Postcode:

Cheque / Bank Draft: Made payable to IQPC FZ LLC

By Direct Transfer: Please quote AE 19122.001 with remittance advice

IQPC Bank Details: Account name: INTL QUALITY & PROD CEN FZ LLCAccount No.: 020 – 879714 - 100 Swift Code: BBME AEADHSBC Bank Middle East Limited, Bur Dubai Branch, P.O. Box: 66, Dubai, UAE.All Bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.Please tick the appropriate box if you would like to pay by one of these methods and our customer services team will contact you directly to finalise the payment.

REGISTRATION

PRIORITY BOOKING FORM

DELEGATE DETAILS

Book and pay before 19 September and save US $500

5 WAYS TO REGISTER

Online: www.coldchainmena.comFax: +971 4 363 1938Email: enquiry@iqpc.aePhone: +971 4 364 2975Post: IQPC Dubai FZ LLC PO Box 502397 Dubai, UAE

TEAM DISCOUNTS

Team discounts available on request. Call +971 4 364 2975 for more information.

VENUE & ACCOMMODATION

GRAND MILLENNIUM DUBAISheikh Zayed RoadAl Barsha, P.O. Box 212422Dubai, United Arab EmiratesTel: +971 4 429 9999, Ext. 8303Fax: +971 4 422 5643Email: Raquel.Abalos@grandmill-dubai.comOnline: www.grandmill-dubai.com

VENUE & ACCOMMODATION: Hotel and travel costs are not included in the registration fee.For assistance in your travel and accommodation requirements,please refer to details below:

Room ReservationSpecial / corporate rate for room accommodation is available inthe hotel. You may contact the hotel directly as per the detailsabove quoting IQPC Middle East or the name of the conference.

Flight reservation:Contact Anuj Sachev or Charo Marie at SNTTA Travel & Tours LLC Dubai.Email: iqpc@snttadubai.comTel: +971 4 282 9000Fax: +971 4 282 9988www.sntta.com

Please book at the earliest for your convenience

CONFERENCE DOCUMENTATION

If you cannot make the dates you can still access all of thepresentations delivered throughout the conference days for just US $450, post event. Contact us on +971 4 364 2975 for further details.

PAYMENT:

• Payment is due in full at the time of registration and includes lunches,refreshments and detailed conference materials.

• Your registration will not be confirmed until payment is received and may be subject to cancellation.

• If a booking is received 10 working days before the conference a creditcard number will be required to confirm your place, likewise if fullpayment has not been received before the conference date.

DISCOUNTS:

• All 'Early Bird' Discounts require payment at time of registration andbefore the cut-off date in order to receive any discount.

• Any other discounts offered by IQPC (including team discounts) mustalso require payment at the time of registration.

• All discount offers cannot be combined with any other offer.

CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY:• You may substitute delegates at any time by providing reasonable

advance notice to IQPC.] • For any cancellations received in writing not less than eight (8) days

prior to the conference, you will receive a 90% credit to be used atanother IQPC conference which must occur within one year from thedate of issuance of such credit. An administration fee of 10% of thecontract fee will be retained by IQPC for all permitted cancellations.No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference.

• In the event that IQPC cancels an event for any reason, you willreceive a credit for 100% of the contract fee paid. You may use thiscredit for another IQPC event to be mutually agreed with IQPC, whichmust occur within one year from the date of cancellation.

• In the event that IQPC postpones an event for any reason and thedelegate is unable or unwilling to attend on the rescheduled date, youwill receive a credit for 100% of the contract fee paid. You may use thiscredit for another IQPC event to be mutually agreed with IQPC, whichmust occur within one year from the date of postponement.

• Except as specified above, no credits will be issued for cancellations.There are no refunds given under any circumstances.

• IQPC is not responsible for any loss or damage as a result of asubstitution, alteration or cancellation/postponement of an event. IQPCshall assume no liability whatsoever in the event this conference iscancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that rendersperformance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not belimited to: war, fire, labor strike, extreme weather or other emergency.

PROGRAM CHANGES :• Please note that speakers and topics were confirmed at the time of

publishing; however, circumstances beyond the control of theorganisers may necessitate substitutions, alterations or cancellationsof the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

YOUR DETAILS:Please email our database manager at enquiry@iqpc.ae and inform him/her of any incorrect details which will be amended accordingly.

International summit: 8 - 9 November 2010

Interactive workshops: 7 & 8 November 2010

Grand Millennium Dubai, UAE