Cognitive Team Collaboration with IBM Watson Work Services & APIs Luis Benitez | @LbenitezMiguel EstradaJoe RussoOctober 26, 2016

Please note IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract.

The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

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Agenda Conversations as a Platform

Introducing IBM Watson Work Services

A Look Into the IBM Watson Workspace Ecosystem

Next Steps

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Market & User Pain Points

5

58% say cognitive computing is essential to the digital transformation of organizations

65% say adopting cognitive is very important to their organization’s strategy and success

Cognitive early adopters see cognitive computing as a key differentiator

62% of users say outcomes from cognitive initiatives exceed their expectations

Verse

IBM Watson WorkLiberate people to work on what matters most every day

Everyday tools to find and work with the right people, content and insights• Team and direct messaging• Compliant communication and content workflows• Enterprise social networks• eMail• Audio, web and video conferencing• Content management• Trusted digital signatures• Everyday analytics

Conversations as a Platform

IBM Watson Work Services (Cognitive Services and APIs)

SummarizationAction identification Moments

New - IBM Watson Work Services (Preview)

https://developer.watsonwork.ibm.com

Cognitive services that understand conversations

IBM Watson APIs

... and more!

ChatProjectManagement

Voice / Video TalentManagement

CRMEmail

IBM Watson Workspace

ConversationsContent Commitments

Bots & Integrations Analytics & insights

People

Infused with Cognitive

Applications

New - IBM Watson Workspace App (Preview)

IBM Watson Work Services (Cognitive Services and APIs)

IBM Watson Workspace helps individuals & teams get work done

Powered by Watson Work Services

ConnectDiscoverAnalyzeAutomateOrganizeFocus

Put Watson to work for you – IBM Watson Workspace

Cognitive insights, actions and summaries from conversations

Ready for the

Enterprise

Built for the

Cognitive Era

Born in the Cloud

Extensible and OpenPlatform

First-Class User Experience

IBM Watson Workspace strategy

IntroducingIBM Watson Work Services Platform

IBM Watson Work Services Platform

Platform Services What can you do?

Create a Space / context for people.– Membership – Conversations

Contribute to the conversation.– Messages and annotations

Listen to the conversation.– Event Notifications

Benefit from cognitive services.– Conversation Moments– Summarization– Action identification

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IBM Watson Work Services Platform Object Model

Demo of Developer Experience

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developer.watsonwork.ibm.com

Learn. Build. Deliver.

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developer.watsonwork.ibm.com

An application where you can learn and experience the platform.

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An application where you can learn and experience the platform.

Built on IBM Watson Work Services.

developer.watsonwork.ibm.com

Demo of Watson Work Services Platform

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A Look Into the IBM Watson Workspace Ecosystem

Harmon.ie

Allows users to quickly convert mail threads and work with their teams in an agile/cognitive workspace

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

Sapho

Configure alerts based on specific triggers (e.g. Google Adwords, Marketo, etc)

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

Slack

Have bi-directional conversations with teams in Slack without having to switch context

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

Salesforce

Provide status of key sales opportunities

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATIONCOGNITIVE ACTION IDENTIFICATION

Kenexa

IBM Watson “Career Coach”Recommends a career path tailored for individual goals,desires, and skills.

SERVICES

BOT INTERACTIONS BUILT WITH IBM WATSON CONVERSATIONCREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

WORKFORCE SCIENCE (KENEXA)

PROVIDE SCIENTIFIC INSIGHT AND RECOMMENDATIONS THAT DRIVE THE BOT RECOMMENDATIONS AND COACHING SKILLS. IN THIS EXAMPLE WE FOCUS ON EMPLOYEE ENGAGEMENT AND MANAGER COMMUNICATIONS.

BotConnector

ServicesAlchemy, Content

Classification, Tone Analyzer,…

Tenant Model and Specialization

Watson Conversatio

n

CHIAEngineContext, Profile

Extensions

Workforce Science Knowledge Base and cognitive Engine

IFTTT

Quickly integrate with the tools that you use today – get competitive alerts, control home appliances, your car, and more!

SERVICES

CONTRIBUTE TO THE CONVERSATION

Rocket

Get configurable and actionable alerts from business insights (e.g. when sales are down)

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

DocuSign

Sign documents and stay up to date with e-signatures as they come in.integrate with the tools that you use today

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

OpenTopic

Get news updates, entity intelligence or audience insights in context

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

Redbooth

Manage tasks and to-do’s in context. See status and progress towards business outcomes

SERVICES

CREATE & UPDATE THE PLATFORM OBJECTSCONTRIBUTE TO THE CONVERSATIONLISTEN TO THE CONVERSATION

Next Steps

Watson Work Next Steps:

World of Watson 2016

See IBM Watson Work New Digital Workspace in ActionSession #2700 Tuesday, Oct. 25th at 3:00 PM in Breakers E

Join us for Future of Work Trends & Direction Session with Special Guest Marco Tempest Session # 2645 Tuesday, Oct. 25th at 4:00 PM in South Seas Ballroom

Meet Marco Tempest – Tuesday, October 25th at 5:15 PMReimagining Professions Theater

Are you ready? Bring your team to our Escape RoomReimagining Professions Area - Booth 221 and Demos in Booth 258

Hear how IBM & Cisco are applying Cognitive to Team Collaboration Session #2876 Wednesday, Oct. 26th at 11:00 AM in Breakers E

Experience Design Thinking – Daily WorkshopsSign Up at the Watson Work Booth 258

Start Building Now

Take advantage of the APIs TODAY – get hacking and show us

what you build

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IBM Watson Work Services

Use the platform to build your own apps and embed

Watson Work Services in your app to bring cognitive to your end users.

IBM Connect 2017

Feb 20-23 2017 – at the Moscone Center in San Francisco, CA

SOURCES:

1. Source goes here. 2. Source goes here. 3. Source goes here.4. Source goes here.

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Learn More Samples, Samples, Samples!–http://github.com/watsonwork

Learn about our APIs–http://developer.watsonwork.ibm.com

Start using IBM Watson Workspace–http://workspace.ibm.com

Questions?–http://help.workspace.ibm.com

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Other Developer Resources

• http://graphql.org/ (The main uber place for graphql. Built based on much of the below)

• https://facebook.github.io/graphql/ (The official spec)• https://github.com/facebook/graphql/ (Where the spec is built.)• https://code.facebook.com/posts/1691455094417024/graphql-a-data-query-langu

age/ (the original motive originated at FB)

• https://github.com/graphql (for a lot of code based examples on the topic)• https://learngraphql.com/basics/introduction (tutorial type info)• http://githubengineering.com/the-github-graphql-api/ (for seeing how others are

adapting and communicating about their use of this technology)• Other geeky resources:

1. https://medium.com/the-graphqlhub/your-first-graphql-server-3c766ab4f0a2#.8tbgtq456

2. https://medium.com/the-graphqlhub/graphql-tour-variables-58c6abd10f56#.qi0t0cgzl

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Speaker Date/Time Location

The Value of Cognitive SaaS Solutions Lou Sassano, Bob McCandless Mon @ 11a Breakers F

Teaming in the Cognitive Era Rob Ingram, Luis Benitez Mon @ 11a Theater

Collaborative Analytics: The Next Frontier for Social and Collaboration Systems Marie Wallace, Kevin Lawrence Mon @ 1p Breakers E

Find Content Experts Using Cognitive Collaboration Scott Rogers, Francois Nasser Mon @ 3p Breakers F

Watson at Work: Trends and Directions Inhi Cho Tues @ 1p Keynote

Work Smart, Play More: Teaming in the Cognitive Era Alan Lepofsky, Rishi Vaish, Rob Ingram Tues @ 3p Breakers E

The Future of Work with Watson: Build Tomorrow’s Workplace Today with the Magic of Cognitive Inhi Cho Tues @ 4p South Seas Ballroom

Work Smart with IBM and Box: Cognitive Content at Work René Schimmer, Nisha Phatak (Box) Weds @ 8a Breakers E

The Cognitive Way: Business Communication and Engagement with IBM and Cisco Ed Brill, Chris Crummey Weds @ 11a Breakers E

Dev@: Cognitive Team Collaboration with IBM "Toscana" APIs and SDK

Luis Benitez, Miguel Estrada, Joe Russo Weds @ 4p Breakers E

Work Smart with IBM and Actiance: Cognitive Content Governance at Work René Schimmer, Heidi Ambler Thurs @ 9a Breakers F

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Don’t Miss These Sessions!

Notices and disclaimers

Copyright © 2016 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM.

U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.

Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided.

IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have been previously installed. Regardless, our warranty terms apply.”

Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.

Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.

References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business.

Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.

It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law.

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