cois20024 lec06 2002w_ic

Information Systems OverviewInformation Systems Overview(COIS 20024)(COIS 20024)

Lecture: Week 6

Information Systems for Enterprise Collaboration

(Information Systems Applications)

19-AUG-2002

Daniel Pun, School of Computing & Information Systems, CQU, Australia 2

Week 6: ResourcesWeek 6: ResourcesWeek 6: ResourcesWeek 6: Resources

Study Guide Module 6: Information Systems for

Enterprise Collaboration

Textbook Chapter 6: The Internetworked E-Business

Enterprise

Resource Materials

Reading 6-1

19-AUG-2002


ObjectivesObjectivesObjectivesObjectives

Describe how intranets & extranets are used for communications & collaboration in an enterprise

Describe the concept of an Enterprise Collaboration System and identify its components

19-AUG-2002


Identify & describe several groupware tools for electronic communications, electronic conferencing, & collaborative work management

ObjectivesObjectives (cont’d)(cont’d)ObjectivesObjectives (cont’d)(cont’d)

19-AUG-2002


The Internetworked E-Business EnterpriseThe Internetworked E-Business EnterpriseThe Internetworked E-Business EnterpriseThe Internetworked E-Business Enterprise

Businesses have become internetworked E-business enterprises. The Internet & Internet-like networks:- inside the enterprise (intranets), between an enterprise & its trading

partners (extranets), and and other types of networks

are now the primary IT infrastructure of many organisations.

19-AUG-2002


The Internetworked E-Business Enterprise The Internetworked E-Business Enterprise (cont’d)(cont’d)The Internetworked E-Business Enterprise The Internetworked E-Business Enterprise (cont’d)(cont’d)

Benefit:

The Internetworked E-business enterprise enables managers, business professionals, teams, & workgroups to electronically exchange data & information anywhere in the world with other end users, customers, suppliers, and business partners.

19-AUG-2002


E-BusinessE-BusinessE-BusinessE-Business

is defined as the use of Internet technologies to internetwork and empower business processes, electronic commerce, and enterprise communications and collaboration within a company and with its customers, suppliers, and other business stakeholders.

19-AUG-2002


EnterpriseCommunication

andCollaboration


andCollaboration

Electronic BusinessApplications

TelecommunicationsNetworks

ElectronicCommerce

ElectronicCommerce

Internal BusinessSystems

Internal BusinessSystems

The InternetIntranetsExtranets

E-Business ApplicationsE-Business ApplicationsE-Business ApplicationsE-Business Applications


andCollaboration


andCollaboration

19-AUG-2002


One of three major categories of E-business applications is Enterprise Communication and Collaboration. These are applications that support real-time

global communication and collaboration between employees, customers, suppliers, and other business partners.

Examples of these applications include E-Mail, chat systems, audio & videoconferencing, and electronic meeting systems.

E-Business Applications E-Business Applications (cont’d)(cont’d)E-Business Applications E-Business Applications (cont’d)(cont’d)

19-AUG-2002


ObjectivesObjectivesObjectivesObjectives



19-AUG-2002


What is an What is an intranetintranet??What is an What is an intranetintranet??An intranet is a network inside an organization that

uses Internet technologies such as web browsers, TCP/IP network protocols, and HTML to provide an Internet-like environment within the enterprise for information sharing, communication, collaboration, and support of business processes.

Access to an intranet is protected by such security measures as passwords, data encryption and fire walls and thus, can only be accessed by authorized users, including business customers and partners who may access the intranet via their own intranet or through extranet links.

19-AUG-2002


Communicate andCollaborate with

E-mail, chat, conf.

Communication and Collaboration

Secure, universal access. To viewcorporate data

Author, publish andshare hypermedia

documents

Centrally administerclients, servers,

security, and traffic

Business Operations and Management

Web Publishing

Intranet Portal Management

FIREWALL

FIREWALL

Internet

Extranet

Customers,Suppliers

EnterprisePortal

Existing E-MailVoice MailSystems

Existing Database and Enterprise appl.

HTML, MS OfficeXML, Java

Existing Hardwareand Networks

Applications of IntranetsApplications of IntranetsApplications of IntranetsApplications of Intranets

19-AUG-2002


Enterprise Information Portal (EIP)Enterprise Information Portal (EIP)Enterprise Information Portal (EIP)Enterprise Information Portal (EIP)

An EIP is a web-based interface that gives intranet users and selected extranet users access to a variety of internal and external business applications and services.

The portal provides users with a easy means for accessing key corporate resources.

19-AUG-2002


EIP EIP (cont’d)(cont’d)EIP EIP (cont’d)(cont’d)

Examples of internal applications might include: Access to E-mail, project websites, & discussion groups Human resources web self-services Customer, inventory, & other corporate databases Decision support sys., & knowledge management sys.

Examples of external applications might include: Industry, financial, & other Internet news services Links to industry discussion groups Links to customer & supplier Internet & extranet

websites.

19-AUG-2002


EIP: BenefitsEIP: BenefitsEIP: BenefitsEIP: BenefitsTogether with intranets, EIPs provide an organisation with:

Increased productivity through quick, low-cost access to key business information.

Easier and less costly information development, distribution, and publication through use of web-publishing technologies. Such technologies allow hyperlinked documents to be ‘pushed’ to workgroup members wherever they are.

Enhanced cross platform integration and deployment of core information systems. Such systems may interface with legacy systems, allowing employees and business partners to access such applications anywhere, anytime.

19-AUG-2002


Management

SecuritySoftware

ToolsContentand Data

Infrastructure

TCP/IPNetwork

HypermediaDatabases

Servers Browsers

Network ManagementSoftware

AuthoringTools

Policies and Standards

FirewallsPasswordsEncryption

Intranet Technology ArchitecturesIntranet Technology ArchitecturesIntranet Technology ArchitecturesIntranet Technology Architectures

19-AUG-2002


Intranets and other Internet-like networks within organisations are not without their costs.

They must invest in the software tools like authoring software, needed to develop web-based content, and the security devices, like fire walls, and encryption software needed to protect information assets.

Lastly, these data resources must be managed. This includes developing the policies and standards needed to guide development and publication of web content, and determining who may gain access to specific content.

Management also includes management of network resources, including such functions as monitoring input and output activities, assigning priorities to data communication requests, planning for new business needs, detecting and correcting transmission errors and handling other network problems.

Intranet Technology ArchitecturesIntranet Technology Architectures (cont’d)(cont’d)Intranet Technology ArchitecturesIntranet Technology Architectures (cont’d)(cont’d)

19-AUG-2002


Intranets can significantly improve communications & collaboration within an enterprise. Examples include:

Using an intranet browser and PC or NC workstation to send & receive E-mail, voicemail, paging, & faxes to communicate with others within your organisation, & externally through the Internet & extranets.

Using intranet groupware features to improve team & project collaboration with services such as discussion groups, chat rooms, & audio & videoconferencing.

Intranet Improve Communications & CollaborationIntranet Improve Communications & CollaborationIntranet Improve Communications & CollaborationIntranet Improve Communications & Collaboration

19-AUG-2002


The Role of ExtranetsThe Role of ExtranetsThe Role of ExtranetsThe Role of Extranets

19-AUG-2002


An extranet is a network that uses Internet technologies to interconnect the intranets of its customers, suppliers, or other business partners.

Extranets allow companies to:access customer and supplier information easier and fasteroffer new and enhanced kinds of interactive services to

business partners, and more importantly form strategic alliances with customers, suppliers, business

partners and even competitorsenable companies to form virtual corporations that in turn

allow business partners to take advantage of market opportunities that they would not be able to pursue individually.

The Role of ExtranetsThe Role of Extranets (cont’d)(cont’d)The Role of ExtranetsThe Role of Extranets (cont’d)(cont’d)

19-AUG-2002


Intranets & extranets support realtime global communications & collaboration among employees, customers, suppliers, & other business partners. Interactive web sites, E-mail, chat systems, discussion

groups, audio- & videoconferencing, and other Internet features enable internal and external business information to be researched, solicited, disseminated, and shared.

Members of different organisations and people at different locations are able to work together as members of virtual teams on business projects to develop, produce, market, and maintain products and services.

Enterprise Communications & CollaborationEnterprise Communications & CollaborationEnterprise Communications & CollaborationEnterprise Communications & Collaboration

19-AUG-2002


Objectives Objectives (cont’d)(cont’d)Objectives Objectives (cont’d)(cont’d)



19-AUG-2002


Enterprise Collaboration SystemsEnterprise Collaboration SystemsEnterprise Collaboration SystemsEnterprise Collaboration Systems

an Enterprise Collaboration System (ECS) is an information system that is used to support communication, coordination and collaboration among the members of business teams and workgroups. Features: enable business professionals to share

information with each other, coordinate individual work efforts & resources, & work cooperatively on joint projects.

Typically such system capabilities are provided through groupware packages

19-AUG-2002


ECS: GoalsECS: GoalsECS: GoalsECS: Goals

The goal of enterprise collaboration systems is to enable us to work together more easily & effectively by helping us to:

Communicate - sharing information with each other

Coordinate - coordinating our individual work efforts & use of resources with each other

Collaborate - working together cooperatively on joint projects & assignments

19-AUG-2002


ECS: ComponentsECS: ComponentsECS: ComponentsECS: Components

The ECS is an information system. Hence, it uses hardware, software, people, data, & network resources

to support communication, coordination, & collaboration among the members of business teams.

19-AUG-2002


Identify & describe several groupware tools for electronic communications, electronic conferencing, & collaborative work management

ObjectivesObjectives (cont’d)(cont’d)ObjectivesObjectives (cont’d)(cont’d)

19-AUG-2002


can be defined as collaboration software that helps teams work together in a variety of ways to accomplish joint projects & group assignments.

is designed to make communication & coordination of workgroup activities & cooperation among end users significantly easier, no matter where the members of a team are located.

helps the members of a team collaborate on group projects, at the same or different times, and at the same place, or at different locations.

GroupwareGroupwareGroupwareGroupware

19-AUG-2002


•Data Conferencing•Voice Conferencing•Videoconferencing•Discussion Forums•Electronic Meetings

Groupwarefor

EnterpriseCollaboration

ElectronicCommunications

Tools

ElectronicCommunications

Tools

ElectronicConferencing

Tools

ElectronicConferencing

Tools

CollaborativeWork

ManagementTools

CollaborativeWork

ManagementTools

•E-Mail•Voice Mail, I Phone•Web Publishing•Faxing

•Calendaring•Task and Project Mgt•Workflow Systems•Knowledge Mgt•Document Sharing

Groupware Tools for Enterprise CollaborationGroupware Tools for Enterprise CollaborationGroupware Tools for Enterprise CollaborationGroupware Tools for Enterprise Collaboration

19-AUG-2002


Electronic Mail Voice Mail Faxing Web Publishing

Electronic Communications ToolsElectronic Communications ToolsElectronic Communications ToolsElectronic Communications Tools

19-AUG-2002


Electronic communications tools are tools that help business professionals communicate & collaborate with others by sending messages, documents & files in data, text, voice, or multimedia over the Internet, intranets, extranets, or other computer networks.

Electronic Communications ToolsElectronic Communications Tools (cont’d)(cont’d)Electronic Communications ToolsElectronic Communications Tools (cont’d)(cont’d)

19-AUG-2002


Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Chat Systems Electronic Meeting

Systems

Electronic Conferencing ToolsElectronic Conferencing ToolsElectronic Conferencing ToolsElectronic Conferencing Tools

19-AUG-2002


Electronic conferencing tools help networked computer users share information & collaborate while working together on joint assignments, no matter where they are located.

Electronic Conferencing ToolsElectronic Conferencing Tools (cont’d)(cont’d)Electronic Conferencing ToolsElectronic Conferencing Tools (cont’d)(cont’d)

19-AUG-2002


Calendaring and Scheduling

Task and Project Management

Workflow Systems

Knowledge Management

Collaborative Work Management ToolsCollaborative Work Management ToolsCollaborative Work Management ToolsCollaborative Work Management Tools

19-AUG-2002


Collaborative work management tools help business professionals accomplish or manage group work activities.

Calendaring and Scheduling tools are used to automatically schedule, notify, & remind members of teams of meetings, appointments and other events. Many of these capabilities are provided in office automation packages commonly available; e.g. Microsoft Office Professional.

Collaborative Work Management Tools Collaborative Work Management Tools (cont’d)(cont’d)Collaborative Work Management Tools Collaborative Work Management Tools (cont’d)(cont’d)

19-AUG-2002


Task & Project Management tools are used to manage team projects by scheduling, tracking, & charting the completion status of tasks within a project. Most groupware packages also produce charts, like Gantt charts, to help plan & track projects.

Workflow Systems are used to help knowledge workers collaborate to accomplish & manage the flow of structured work tasks & electronic document processing within a knowledge-based business process. Structured tasks are tasks that involve a set of rules that govern the flow of subtasks & typically involve task information contained in documents; e.g. Novell GroupWise, Lotus Notes.


19-AUG-2002


Knowledge Management tools are used to create an organization’s knowledge base. They help to organize & share the diverse forms of business information created within an organisation including managing project & enterprise document libraries, discussion databases, hypermedia databases, and other types of knowledge bases; e.g. Livelink, AltaVista.


19-AUG-2002


By using the Internet to disseminate information globally, communicate & trade interactively with customers, companies are deriving strategic business value from the Internet.

Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organisations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.

SummarySummarySummarySummary

19-AUG-2002


Intranets require business technology investments both in hardware, software, & the human resources needed to manage web-information assets.

Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.

SummarySummary (cont’d)(cont’d)SummarySummary (cont’d)(cont’d)

19-AUG-2002


Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.

The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently & effectively.

SummarySummary (cont’d)(cont’d)SummarySummary (cont’d)(cont’d)

19-AUG-2002


Information Systems Applications

:

Information Systems for Operations

Next WeekNext WeekNext WeekNext Week

cois20024 lec06 2002w_ic

Documents

business customers

business partners

key business information

business professionals

business stakeholders

external business applications

ebusiness applicationscontd

enterprise intranets