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TRANSCRIPT
October 29, 2018
Coffs Harbour Home Modification + Maintenance
Service Incorporated
Trading As, East Coast Accessibility Experts,
‘We would like to begin by acknowledging the
traditional custodians of the land we are meeting
on today, and pay our respects to their Elders
past, present and emerging. We also
acknowledge our gratitude that we share this
land today, our sorrow for some of the costs of
that sharing, and our hope and belief that we can
move to place of equity, justice and partnership
together.’
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 2
Coffs Harbour Home Modification and Maintenance Service Incorporated 12 September 1988, Associations Incorporation Act 1984 | Section 10 (1) in New South Wales |
Registered No : Y 05728-21 | Builders Licence No. 1541C
Coffs Harbour Home Modification and Maintenance Service Incorporated, Trading as, East Coast
Accessibility Experts was part of the Home and Community Care (HACC) Program and now part of
the Commonwealth Home Support Program (CHSP). Coffs Harbour Home Modification and
Maintenance Service Incorporated, Trading As, East Coast Accessibility Experts, is a Registered NDIS
Provider.
OUR BUSINESS
VISION
‘Enabling people to live safely and independently at home, and in their community the way they
choose’
VALUE PROPOSITION
VALUE
• Inclusive of all we do in our community
• Accountable for all our actions
• Responsive to the needs of all our stakeholders
• Flexible in our ideas and actions
• Open and transparent
• Respectful of all our clients, staff and those we come into contact with
• Ensuring quality assurance is at the core of all our work
• Advocates for our community and clients
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 3
OBJECTIVES
• Enable our elders and people with disabilities to have the choice to remain in their own
home by responsive, flexible and quality home design and retrofits, maintenance services
and home assessments carried out by Occupational Therapists;
• Be a best practice governance and risk management community-based organisation;
• Ensure sufficient financial strength, resources and accountability to build the capacity of
Coffs Harbour Home Modification and Maintenance Service Incorporated, Trading as, East
Coast Accessibility Experts;
• Be regarded as a best practice employer and contractor of choice.
CORE STRENGTHS
• 30+ years’ experience
• Best practice employer
• Contractor of Choice
• Continuous Improvement
• Compliance
• Quality Assurance and Management
• Financial Management
• Strategic Planning and Future Direction
• Key Performance Indicators
• Insurances
• Workplace, Health and Safety
LEGAL STATUS
Registered as an Incorporated Association Australian Charities and NFP Commission (ACNC).
GEOGRAPHIC FOOTPRINT
Coffs Harbour Local Government and outlying areas with an additional budget for Mid North Coast
| Red Rock to Gloucester.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 4
Acknowledging the Gumbaynggir, Dunghutti, Worimi and Biripi nations, the
traditional owners of this Mid North Coast land on which we live and work.
Map photo …………………………………………………
ORGANISATION STRUCTURE
GOVERNANCE | Board of Management | 4 Executive Members, 3 Ordinary Members | delegate the
day to day running, operational activities and management of the organisation and staff to Chief
Executive Officer.
TEAM | Chief Executive Officer, Works Supervisor, Builders x 2, Carpenter, Handyman, Client Liaison
and Administration, Reception and Administration, Marketing Assistant.
PROJECTS |
MINOR MODIFICATION | installation to clinical specifications from Occupational Therapists, ie
grabrails, handrails, easy steps, access ramps, handheld shower and so much more.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 5
COMPLEX MODIFICATION | Design, Scope of Works and installation with clinical specifications from
Occupational Therapists, ie bathroom, kitchen, ramps, lifts and more.
LOW LEVEL MAINTENANCE | priority on safety and access in and around the home ie, electrical,
plumbing, carpentry, yard care, guttering, garden re-design.
BEFORE AFTER
ALLIED HEALTH | Occupational Therapist in-home assessments | Home assessments to clinically
prescribe modifications designed to maintain independence and increase safety in and around the
home and/or workplace.
OUR SERVICE DELIVERY |
Chief Executive Officer | Shalla Thomas
Works Supervisor | David Reid
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 6
Builder | Drew Armitage
Builder | Daniel Curzon
Carpenter | Daniel Stewart
Handyman | Geoff Rogers
Client Liaison and Administration | Alison Henery
Reception and Administration | Michelle Egan
Marketing Assistant | Greg Murray
And preferred contractors | plumbers; electricians; builders; carpenters; tilers; waterproofing;
asbestos removal; painting; etc.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 7
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 8
COFFS HARBOUR HOME MODIFICATION
AND MAINTENANCE SERVICE
INCORPORATED
Trading As
EAST COAST ACCESSIBILITY EXPERTS
ANNUAL REPORT 2019
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 9
TABLED AND PRESENTED ANNUAL GENERAL MEETING
25 NOVEMBER 2019
Table of Contents
Agenda Previous Annual General Meeting Minutes 28 october 2018
Chairperson Report Treasurers Report Chief Executive Officer Report Introduction Service Staffing and Management Geographical Information Population Profile Service Delivery Service Constraints Overview of Services Provided Requests for Service Consumer Contributions Service Promotion Workplace Training and Education Community Development and Networking Service Monitoring and Service Evaluation Management Committee, Staff and Preferred Contractors Mid North Coast Home Modification Scheme - Level 2 Allied Health Project - Occupational Therapy Brokerage Conclusion Works Supervisor Report
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 10
COFFS HARBOUR HOME MODIFICATION AND MAINTENANCE SERVICE INC
Trading As, East Coast Accessibility Experts
ANNUAL GENERAL MEETING 25 NOVEMBER 2019
AGENDA
Welcome to Country
Welcome to Association Members:
Apologies:
MOTION 1:
Confirmation of Minutes of previous AGM 28 October 2018
Auditors Report, Euan Bloomer, Moore and Stephens
Financial Statements 30 June 2019
Any Questions?
MOTION 2:
Accept signed Audited Financial Statements 30 June 2019
MOTION 3:
Authority be given to Chairperson and Treasurer to complete and sign Annual Statement for ACNC.
MOTION 4:
Appointment of Auditors 2020
Election of Office Bearers and Board Members:
RETURNING OFFICER RESIDES FOR ELECTIONS:
Chairperson Vice Chairperson
Secretary Treasurer
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 11
3 x Ordinary Members –
MOTION 5:
All nominations be accepted
MOTION 6:
Authorized signatories for organisation 2020
MOTION 7:
Board of Management meetings for 2020
ext Meeting: Board Meeting 25 November 2019
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 12
COFFS HARBOUR HOME MODIFICATION AND MAINTENANCE SERVICE INCORPORATED
ANNUAL GENERAL MEETING MINUTES
Monday, 29 October 2018
MINUTES OF ANNUAL GENERAL MEETING HELD 29TH OCTOBER 2018 AT 5 DRUITT COURT, COFFS
HARBOUR
PRESENT
Paul Sekfy, Shalla Thomas, Terry Wilson, Emma Rhoades, Ken Craig, Donna Kerr, Stephanie Ring,
David Reid, Euan Bloomer (Auditor), Peter Lean (Returning Officer)
1. MEETING OPENING – 9.30am
1.1 Apologies: Nil
MOTION 1:
1.1 Confirmation of previous AGM minutes (20/11/17). Minutes tabled and accepted. Moved
Donna, seconded Paul
1.2 Auditor Report – presented by Euan Bloomer:
• Euan reported an unqualified opinion of financial reports for 2017/18.
• Revenue down slightly – due primarily to reduced state funding for under 65 yrs
clients and capping of major modifications, as was expected
• Cost of sales and expenses down also
• ECAE is in an overall solid financial position
• Balance Sheet – assets greater than liabilities which is positive
• Cash flow statement – positive and has increased over the year.
• MYOB is now locked so no changes can be made to transactions from previous
financial year
1.3 Auditor recommendations:
• Doubtful debts – the organisation can have an estimated percentage of funds for
doubtful debts based on historical events in financial statements;
• Signing of Minutes – minutes of meetings must be signed off each month to ensure best
practice
• Inventory pricing – value of stock on hand needs to be reviewed and updated
• GST adjustments – there was a change to a transaction in MYOB after the BAS was
completed and submitted. This issue has now been resolved.
MOTION 2:
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 13
Acceptance of signed financial statements 30 June 2018 – Paul Sekfy moved the acceptance of
auditors report and thanked Euan and his team for great work in completing the audit.
MOTION 3:
Annual Statement – Terry and Paul to sign off on the Annual Statement for ACNC. Euan thanks the
team and Board and takes leave from the meeting.
MOTION 4:
4.1 Appointment of Auditor 2019 – Moore & Stephens (previously DKM) to be retained as Auditor
for 2019. Moved by Paul.
4.2 Election of Board – Peter Lean advises that all applications and nominations have been
unchallenged, therefore Board of Management is as follows:
• Chairperson – Terry Wilson
• Vice Chairperson – Stephanie Ring
• Treasurer – Paul Sekfy
• Secretary – Donna Kerr
• General Members – Ken Craig and Emma Rhoades.
Board thanks Peter for his role as Returning Officer, Peter takes leave from the meeting.
MOTION 5:
Authorised Signatories – Existing signatories are Terry, Donna, Paul, Shalla and David. Board agreed
to maintain existing signatories.
MOTION 6:
Future Board Meetings – dates for 2019 meetings tabled as part of Annual Report. Board agreed to
change July 2 meeting to August 19, and change September 23 meeting to October 21.
MEETING CLOSED: 10.14AM
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 14
EAST COAST ACCESSIBILITY EXPERTS
CHAIRPERSONS REPORT
AGM 25 November 2019
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 15
Chairperson Report
Once again, I take great pleasure writing this report for 2018/19 on behalf of the Board of
East Coast Accessibility Experts. This year has seen a time of consolidation of the service
with the continuing roll out of the NDIS, continuation of My Aged Care changes, financial
and IT.
The Board operates from a governance and values framework and consists of dedicated
skilled professionals. This year, the Board has ensured that robust mechanisms are in
place and reported on throughout the organisation to fulfil our obligations in ensuring the
organisation is:
• Legislatively compliant,
• Acting ethically, and
• Financially viable
The Board has supported the organisation’s continuing investment in information
technology to enhance productivity and streamlining processes including improvements to
our operating platform and financial systems. We have undertaken a review and update of
our strategic plan and associated processes to help guide us into the future
As the Chairperson, I extend my sincere appreciation to the members of our Board who
voluntarily and generously give of their time and expertise. I also extend our gratitude to the
hard working staff of the organisation who achieve such great community and client
outcomes, particularly our CEO Shalla Thomas and the great team that supports her.
The work of the Board will continue into the next year to ensure we continue to be a thriving
and positive social enterprise into the future.
TERRY WILSON
CHAIRPERSON
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 16
East Coast Accessibility Experts
Treasurers Report
AGM 25 November 2019
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 17
Treasurers Report
From the ashes of the recent bushfires I deliver a brief synopsis of our current position |
• The organisation continues to perform financially
• Business activity is going well
• Prudent Management
• Modest surplus
• Able to make strategic decisions that can be financially supported
• Healthy attitude to risk
• Strong strategic framework
PAUL SEKFY
TREASURER
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 18
East Coast Accessibility Experts
Chief Executive Officer Report
AGM 25 November 2019
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 19
INTRODUCTION
Coffs Harbour Home Modification and Maintenance Service Incorporated 21 September 1988.
Trading As, East Coast Accessibility Experts is a not for profit community based organisation,
receiving recurrent funds from Commonwealth Department of Health for service types home
modification, home maintnenance and allied health, provided to over 65/50 ATSI.
East Coast Accessibility Experts provide quality home design for participants of the National
Disability Scheme, Department of Veteran Affairs, Home Care Package Providers and iCare
“East Coast Accessibility Experts,
not for profit community service providing easy,
affordable, solutions for living at home”
FUNDING RECEIVED FOR THE FINANCIAL YEAR 1 JULY 2018 – 30 JUNE 2019
Funding Source Value | 2018 Value | 2019 Percentage
Commonwealth Department of
Health Minor Mods 216,559 430,883 40
Commonwealth Department of
Health Maintenance 181,270 181,957 17
Commonwealth Department of
Health Major Mods 310,239 377,133 35
Commonwealth Department of
Health Allied Health 85,010 85,305 8
Total Recurrent Funding 2018 - 913,301 1,075,278 100
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 20
2019
Client Contributions 238,693 222,899 34
Commercial Enterprise 469,608 287,891 43
National Disability Insurance
Scheme 2,251 152,197 23
710,552 662,987 100
IMPACT REPORT |
There is widespread international evidence of the effectiveness and cost effectiveness of low level
intervention programmes such as the Home and Community Care (HACC) / Commonwealth Home
Support (CHSP) programme, which enable older people to stay in their homes for longer.
Fundamentally, the National Disability Insurance Scheme (NDIS) was set up to allow people with
disability to live “an ordinary life”: to fully realise their potential, to participate in and contribute to
society, and to have a say in their own future – just as other members of Australian society do.
These aims are embedded in the legislation which established the Scheme, the National Disability
Insurance Scheme Act 2013 , and taken up by the National Disability Insurance Agency (NDIA)
Strategic Plan 2013-20162 . The Strategic Plan points out that achievement of Scheme goals “will
require regular reviews of the NDIA’s own performance and a culture of continuous learning”.
Given the Scheme’s focus on the individual, these reviews must measure the extent to which the
individual goals, needs and choices of each participant are being met, as well as the impact of the
Scheme on the wellbeing of families and carers. In other words, we need a way of measuring
individual outcomes for participants, their families and carers
To meet the needs of our elders and younger people with disabilities, including their carers, we
provide some 1100 - 1500 modification and maintenance episodes for our elders, with some 38
participants in receipt of quality complex modification enabling safe living at home
Our Modification prescriptions and designs are to meet individual needs, achieving increased
independence, freedom and safety, enabling you to live safely and independently at home and in
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 21
your community the way you choose. Some 57 hours of at- home assessments were completed
during the year by Occupational Therapists clearly stating a demand for modification with waitlists
in health.
Post fall is a common pathway of, fear of falling, reduced activity, de-conditioning, leading to an
increase risk of falls.
Our outcomes for recipients of home modification, maintenance, and at home assessments, is
enabling and wellness. Prevention of falls, reducing incidents of hospital admissions and any future
falls risks.
The lesson for the organisation is to assist our elders to access MAC and our service types, making it
as streamline as possible. To engage with Local Area Coordinators and Plan Managers for younger
people with disabilities assisting with quality modification requirements for people with disabilities
to be included in their plans.
Making the process of minor and/or complex modification as streamline as possible and sign off on contractor works with a phone call and/or consumer feedback form.
• Ensure timely closure on all jobs big and small
• Cost of work and financially disadvantaged
• Consider contractor fees and client contribution passed on to financially disadvantaged
• Ensure all work on Service Agreement/contract is completed
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 22
CLIENT TESTIMONIAL |
WHAT WE DO AND WHY WE DO IT
So, for ‘ageing-in-place’ to be a reality it is evident that a significant amount of work, encompassing
both accessibility and housing condition issues, is required. Experience of the project team indicate
that the accessibility issues noted are endemic to Australia’s existing housing stock. This is
particularly problematic given that 35.9% of Australia’s 8.9 million households include a person
with disability, 12.5% of Australians under 65 live with disability compared to 50.7% of those 65 and
over and 2 in 5 people with disability are 65 or older. But if, in line with government policy and
their own desires, older Australians wish to age-in-place where will assistance come from, in what
form, and how much is enough?
The issues identified in the cast study indicate that retrofitting will be difficult, and thereby costly,
particularly if all that is necessary is undertaken. Self-financing home renovations will not be an
option for many, and so some form of national scheme will be required.
Cooperation, collaboration, and a clear recognition of the emotional, physical, and economic cost-
benefit of ageing in place will be needed to rebuild Australia’s housing stock to better accommodate
all inhabitants throughout life.
(Source | Mary Ann Jackson, FRAIA, Managing Director, Accessibility Specialist, Architect, Planner and Access
Consultant, Visionary Design Development Pty Ltd)
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 23
MINOR AND MAJOR MODIFICATION PROJECTS
East Coast Accessibility Experts provide minor and complex home design and retrofits, to our
elders, people with disabilities and their carers, enabling them to live more independently and
safely in their own homes, the way they choose, and enabling access to their community. The
major emphasis is on maintaining safety, preventing accidents and adaptation to changing
circumstances. Home design and retrofits will include, and not be limited to, installation of grab
rails and handheld showers, handrails, access wedges, door widening, furniture adjustments, lever
taps, bidet, bathroom modification, kitchen modification, easy steps and ramps
Coffs Harbour Home Modification and Maintenance Service Incorporated, as auspice for The Mid
North Coast Home Modification Scheme L2 project, is the budget holder for complex home design
across the Mid North Coast, ie Gloucester in the South to Coffs Harbour in the North.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 24
LOW LEVEL MAINTENANCE PROJE CT
Low level maintenance project provides a lawn mowing service, one off yard clean up and
gardening for safe access purposes.
Low level maintenance project engages specialist trades ie plumbers and electricians to ensure our
clients can stay at home in a safe and accessible environment. This may also include
fixing/replacing faulty wiring, replacement of hot water service, repairing/replacing entry/exit
steps/ramps. All building and carpentry requirements can be met with our experienced tradesmen.
ALLIED HEALTH PROJECT
The Allied Health Project, engaging private provider Occupational Therapy services, a brokerage
model of service delivery providing clinical prescriptions for minor and major modification design
for individual needs. Occupational Therapist and Builder will do joint visits to ensure best outcomes
for complex modifications, the built environment, your home, your care base.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 25
EAST COAST ACCESSIBILITY EXPERTS STRATEGIC PRIORITIES 2018-
2020
KEY RESULT AREA 1:
GOVERNANCE AND EXECUTIVE LEADERSHIP
Strategic Objective 1:1 Legal Status Strategic Objective 1:2 Financial Status Strategic Objective 1:3 Organisation Structure Strategic Objective 1:4 Reporting
KEY RESULT AREA 2:
ORGANISATIONAL DEVELOPMENT + PARTNERSHIPS
Strategic Objective 2:1 Promotion and Marketing
Strategic Objective 2:2 Community Engagement
Strategic Objective 2:3 Consumer Information Strategic Objective 2:4 Local Government Partnerships Strategic Objective 2:5 Partnerships | Affordable + accessible housing options Strategic Objectiv3 2:6 Regional Budget Holder
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 26
DISABILITY INCLUSION AND ACCESS ADVISORY COMMITTEE
The Coffs Harbour City Council Disability Inclusion and Advisory Committee works collaboratively with Coffs Harbour City Council in
the development and implementation of strategies which aim to ensure that the local government area becomes an accessible
community for all people.
The committee meets on the first Friday of the month at Coffs Harbour City Council Chambers. For more information or to enquire
about membership of the Committee please call 02 6648 4041.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 27
KEY RESULT AREA 3:
SERVICE AND PRODUCT DEVELOPMENT
Strategic Objective 3:1 NDIS low cost modification
Strategic Objective 3:2 Equipment and Assistive Technology Strategic Objective 3:3 Garden Redesign Strategic Objective 3:4 Social Support Strategic Objective 3:5 Regional Footprint Strategic Objective 3:6 Affordable access housing options
KEY RESULT AREA 4:
WORKFORCE DEVELOPMENT
Strategic objective 4:1 In-house Occupational Therapist Project Strategic Objective 4:2 Staff Development Strategic Objective 4:3 Internships
KEY RESULT AREA 5:
SYSTEMS DEVELOPMENT
Strategic Objective 5:1 Outcome Measurement
Strategic Objective 5:2 Information Technology
Strategic Objective 5:3 Policies and Procedures
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 28
SERVICE STAFFING AND MANAGEMENT
The Board of Management consists of 7 active members and meet bi -monthly to discuss
Governance issues, ensuring the ongoing accountability to community, target group, funding body
and staff. The Board of Management has a Strategic Plan for the 2018-2020 period. The
implementation of this plan is the responsibility of both the Board of Management and Chief
Executive Officer. A Business Plan (Appendix 1) has been developed from the Strategic Plan, and is
implemented and reviewed by CEO, and reported to Board of Management. A Finance and Risk
Management Plan has been formulated and will be reviewed 6 monthly. The Strategic Plan is
currently under review and will be published as part of 2020 Annual Report.
EAST COAST ACCESSIBILITY EXPERTS CURRENT MEMBERSHIP
• Jobs Australia • National Disability Services
• Housing Industry Association • NSW Uni Information Clearing House • Coffs Harbour Chamber of Commerce • NSW HMMS State Council, MOD.A
• Northern Region Construction Network Group • Disability Organisations
GEOGRAPHICAL INFORMATION
Coffs Harbour Home Modification and Maintenance Service Incorporated, Trading As East Coast
Accessibility Experts provides service to residents living within the Coffs Harbour Local Government
area ;
• North to and Including Red Rock
Board of Management
Building Supervisor
Builders x 2 Carpenter HandymanClient Liaison + Administration
Reception + Administration
Marketing Assistant
CEO
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 29
• West to and Including Glenreagh and Ulong
• South to the Raleigh Bridge
Best found Regional map (Photo) regional map
POPULATION PROFILE
Australia’s population is set to change substantially over the next 50 years, with around one in four Australians being 65 years or older by 2056, according to the latest population projections released today by the Australian Bureau of Statistics (ABS). These projections are based on a series of assumptions that take into account recent trends in fertility, mortality and migration.
Year 65-69 70-74 75-79 80-84 85-89 90-94 95-99 100 +
over
2017 1193482 957987 677065 469176 307755 144557 36786 3857
2018 1207362 1016829 699548 484780 308767 148583 39030 4804
2019 1225901 1056600 732644 503145 310974 151417 41424 5378
2020 1244381 1094697 767432 523393 313208 155226 43171 6275
The number of people aged 65 years or over is 15.7% of the total population.
There were notable differences in the rates of disability in the Aboriginal and Torres Strait
Islander and non-Indigenous populations:
COFFS HARBOUR LGA
People | Male 12,223 (47.5%) | Female 13,529 (52.5%) | ATSI 1,430 (5.6%)
Over 65’s 22.3% ATSI 5.6% | Male 45.4% | Female 54.6% | Median Age 22
Widowed 7.8%
Home Ownership | 32.6%
Renters | 40.3%
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 30
Median weekly income | Household $1,023
Internet accessed from dwelling | 79%
The population of the Mid North Coast Region, as well as the Coffs Harbour LGA, is ageing more
rapidly than in the State as a whole, reflecting its continued popularity as a destination for retirees.
In terms of numbers Hastings, Coffs Harbour and Taree will have the most aged people by 2026,
consequently likely to experience greater pressures on aged care facilities and services than the
State as a whole. The anticipated higher concentrations of older residents will have implications for
the provision of government services (eg health services) for these and surrounding communities.
East Coast Accessibility Experts has provided many complex home design and retrofits for residents
of Limetree Village, Pacific Highway, Coffs Harbour, an indication the mobile home style of
retirement is not necessarily meeting the functional needs of residents as they age in place.
SERVICE DELIVERY
East Coast Accessibility Experts is currently funded (for over 65/50 ATSI only) to provide minor and
complex home design and retrofits, low level maintenance, lawn mowing/gardening and Allied
Health - Occupational Therapist services. The emphasis is on safety, accessibility, preventing
accidents and adaptation to changing circumstances, continuing to embrace the wellness, re -
ablement and restorative models of service delivery.
Home design and retrofit work is accepted on the recommendations and clinical prescriptions of
our professional partners, Occupational Therapists, major work includes a joint home visit with
Builder to establish structural potential for recommendations made, achieving best outcomes for
client and carer. From 1 July 2015 all referrals come through the My Aged Care (MAC) service
provider portal.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 31
For younger people with disabilities the National Disability Insurance Scheme (NDIS) Portal was
activated and referrals come from referring Occupational Therapists and Plan Managers, with joint
visits between participant, referring Occupational Therapist and Builder to provide best home
design and retrofit for a more independent, accessible, living, working and/or studying space.
‘The costs of inaccessible housing are wide-ranging and significant. They include: the costs of
residential care that could otherwise be avoided; levels of social care that could be reduced or
removed; impacts on independent living, employment and social life; falls and other accidents which
can be life-changing or fatal; mental health impacts; impacts on general health; avoidable hospital
admissions; increased stays in hospital due to lack of accessible housing to return to (‘bed-
blocking’), etc’
SERVICE CONSTRAINTS
East Coast Accessibility Experts is a registered provider for the NDIS and no longer receives
recurrent funding to provide service subsidy for younger people with disabilities.
For those participants unable to access NDIS or still transitioning to NDIS, the cost of work to be
carried out, could be covered with a no interest loan and payment plan.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 32
Recurrent funding for over 65/50’s no longer meets the demand for Low Level Maintenance,
including lawn mowing, and the demand for Allied Health for occupational therapy at home
assessments is higher than current funding allocations.
The biggest drawer for the allied health budget is Hastings, Coffs Harbour and Great Lakes, in line
with the growth areas identified in statistical data. The administration of both lawn mowing and
allied health projects is time consuming in relation to reportable responsibilities to funding bodies.
The Voucher system has proven to be a more cost effective model for lawn mowing service, providing clients with choice of contractor from a preferred list of providers. After the annual
review of the project, clients are now provided with a booklet of 10 vouchers value $25 each with the balance for service to be paid directly by the elder, to the contractor.
This model has increased capacity for an additional 60 clients who now receive the lawn mowing
service.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 33
WHAT WE ACHIEVED IN 2019
RAISING AWARENESS OF BRAND ‘EAST COAST ACCESSIBILITY EXPERTS’
Our Community has become familiar with East Coast Accessibility Experts as the service they come
to for quality home design and retrofitting.
30 YEARS CELEBRATION
What an achievement | the service has grown from a funded small maintenance service, to a
medium size community service focusing on home design and retrofitting, meeting the demand and
still providing the maintenance service and additional in home assessments with Occupational
Therapists. We are a proud team happy in our work for our community and sharing the experience
with our community.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 34
`
SENIORS FESTIVAL
How we love to celebrate our elders, their stories, their experience and their exuberance in living a
good life, an inspiration to us all as we invent new ways to celebrate and honour.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 35
STRENGTH AND BALANCE CLASSES
Ruth Anne is a fabulous and fun leader of our classes, the participants love her energy, music and
humour. We have a committed group attending Tuesdays and Fridays and will always consider
growth and focus groups for particular needs.
INTERNATIONAL DAY FOR PEOPLE WITH DISAB ILITY
What a wonderful way to celebrate the ability of people with disabilities. We are honoured to be able to
celebrate and support activities and access opportunities.
WORLD ELDER ABUSE AWARENESS DAY (WEAAD)
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 36
An unfortunate part of our society today, important to raise awareness and provide opportunities
for safe sharing, and creating a wellness approach to supporting elders.
OUR CORE VALUES MET
1. EFFECTIVE|
East Coast Accessibility Experts provides programs and services, of the highest quality at a reasonable cost, making a difference in the lives of individuals. Aspirations of timely service
provisions is regularly monitored.
2. RELIABLE|
Resilient and able to demonstrate staying power in good and bad times; operate in a trustworthy and accountable manner
Effective
Reliable
Responsible
Enriching
Caring
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 37
3. RESPONSIBLE|
Respond to client needs, goals and aspirations in a consumer directed care environment; meet the
needs of the market; pursue innovation in a housing shortage environment explore small accessible
housing design and options. Community engagement from all staff members and Social
Investment Policy relating to our core business and community need.
4. ENRICHING|
Provide opportunities for people to learn and grow in the built environment, with the freedom and independence for staying in their home, as dictated in goals and aspirations in our elder
environment and choice and control for younger people with disabilities as participants in the National Disability Insurance Scheme environment. Creating safe space for our elders and younger
people with disabilities to enjoy Strength and Balance Classes twice per week.
5. CARING|
Listen, respond and provide services at reduced costs to disadvantaged populations, as the service type, a natural wellness and re-ablement environment, consumer directed care environment,
choice and control and reasonable and necessary.
BALANCE AND STRENGTH CLASSES
Tuesday and Friday classes for all levels of fitness, as gentle exercise classes to increase muscle strength, flexibility and fitness, improve balance, concentration and memory, and stimulate
digestion. The benefits for our client group has more than proven itself with the increased fitness levels of participants, they love their classes each week and we may need to add a third class to
meet the demand. Our brilliant facilitator, Ruth Anne Treibner does occassionally take a holiday so in her absence we invited a guest speaker, Jacqui Bruce, Coffs Coast Foot Clinic, who was very well
received, with lots of questions from our engaged participants.
FACEBOOK | SOCIAL MEDIA INTEGRATION
Analysis shows our facebook page is currently a close third with local service providers in likes and daily activity views, building a strong, relevant online presence. Greg manages our page, providing an excellent range of posts relating to our elders and younger people with disabilities. Views to our
posts range between 60 – 90,000, an excellent result.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 38
MONTHLY NEWSLETTERS
Providing information on modification, forums, training and the bigger picture. Our current
subscribers to our newsletters is 237. Our newsletter is available in hard copy and online, also
shared to our Facebook page and emailed, broadening our audience.
SOCIAL IMPACT INVESTMENT
East Coast Accessibility Experts has put Commercial Enterprise funds to work by selecting social
investments during the year. We negotiated with Coffs Harbour Community Garden to create
accessible spaces, funds being in reserve to be allocated as the ideal project is commenced.
Donations to our Firefighters and Paramedics to enhance ability to provide ongoing excellent
community service.
Staff member, Daniel Stewart was given funds to support his community engagement with
Woolgoolga Surf Life Saving Club, these funds are to go to a sun safety project.
East Coast Accessibility Experts purchased water bottles for our students from diverse backgrounds
as a safe way to intake water, not something they have been used to from birthplaces. These
formed part of gift bags for some 300 students during Harmony In Health Expo 2019.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 39
OVERVIEW OF SERVICE PROVISION
News: by Linda Belardi1
‘Australian-first research has shown that modifying the home of a community care client can reduce
the need for care by an average of 42% and lead to a 40% improvement in a person’s quality of life
and demonstrated the significant role home modifications can play in not only supporting, but
substituting for care, and in a restorative approach’.
Our wellness and enabling program providing some individuals service to support the achievement
of their goals and aspiration of living at home with freedom, independence, safety, confidence, and
improved mobility at home and in the community.
WHAT DO INDIVIDUALS WANT:
#value for money; best outcome; staying at home; emotional wellbeing; good design; networks; partnerships; efficiencies.
1 Home Modifications reduce reliance on care: study Dr Phillippa Carnemolla, AAA Community Care Review
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 40
WHAT DO ELDERS AND PARTICIPANTS NEED:
#value for money; meet demand; remain at home safely; low hospital admission; low residential admission; accessibility; adaptability.
EAST COAST ACCESSIBILITY EXPERTS PRODUCT BENEFITS:
#trust, safety and comfort, promote independence; safely navigate the home, enhanced wellness
perform tasks better, social participation, value add to property; manage activities of daily living;
live a longer, healthier life; decrease risk of falls, cost savings; maintain sense of dignity; reduce
excess disability; slows functional dependence; reduce costs of personal assistance; prevent
accidents.
EAST COAST ACCESSIBILITY EXPERTS PRODUCT FEATURES:
#quality home design; quality trades; primary focus people living at home; ageing in place; working
with occupational therapists; working with Aus/NZ Standards 1428; individual design; identify
hazards; accessibility; adaptability; universal design; visibility; house maintenance; environmental
support; quick and affordable; professionally constructed; staff qualifications; staff experience;
home as the care base, social inclusion.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 41
CLIENTS UNDER 65/50’S
67 Participants have received home design and retrofitting services through their NDIS Plans, complex and minor home design and retrofitting, and the demand for quotation continues to grow and the complexity is an ongoing challenge and solution focus for best outcomes for participants,
our construction team are great problem solvers.
CLIENTS OVER 65/50’S
4,333 clients received minor, complex home design and retrofitting services, low level maintenance
services and Allied Health Assessments during the year 1 July 2018 – 30 June 2019.
UNDER AND OVER 65/50 ’S ALLIED HEALTH OCCUPATIONAL THERAPY IN THE HOME
301 Clients received a minimum of one Occupational Therapist assessment in the home with
prescription for home design and retrofitting, minor or complex for the period 1 July 2018 – 30 June
2019.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 42
Consumers who receive service from East Coast Accessibility Experts are in negotiations to
contribute toward the cost of work done, this will include material costs, contractor costs and
hourly labour charge. The organisation client contributions are in line with Commonwealth Fee
Framework. If clients are financially challenged then further negotiations will be entered into for
payment plans over a period of time, this ensures client home design/retrofitting and maintenance
needs are met with cost effective solutions. This solution is essentially a no interest loan to our
elders with a period no longer than 24 months.
DATA FROM CIVICRM
Type Funded Jobs
Maintenance $210,232 3676
Complex and Minor
Modification $1,008,067 356
Allied Health $86,261 301
FINANCIAL MANAGEMENT
In looking at Financial Statements for the year ended 30 June 2019 a monthly review of budgeted figures to actuals will occur, in particular |Marketing
Operational Expenses will be monitored during the year.
All outstanding invoices (12 months +) over $1,000 will be referred to Bonville Legal Service.
Client Contributions are regularly monitored to ensure assistance can be provided if problems with
payment plan and/or extension of time to pay.
Yearly budget has been prepared and was tabled at the Board Meeting of 23 September 2019 and
was adopted by the board to be reviewed February 2020.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 43
SERVICE PROMOTION AND MEMBERSHIP
East Coast Accessibility Experts has a website, facebook page, twitter and instagram, expo collateral
promotional bags and display table with a focus on environmentally friendly contents, ie keep me
cups and native plant tubes.
A Community Partners Booklet continues to act as an education tool for providers on the scope of
work carried out by East Coast Accessibility Experts and why.
Videos and client testimonials have been created by ‘Little Stories’ with expansion to available
platforms for use ie cinema, television, website, Youtube etc.
Community Aged Care Network Meetings a large forum of new and existing package provider
organisations, health services and other community services.
Guest speaking engagements are carried out during the year by Client Liaison, ie Parkinsons Group;
Dementia Support Groups.
EXPOS ATTENDED THIS YEAR
• Positive Healthy Ageing Expo (World Elder Abuse Awareness Day, WEAAD)
• Living Well Expo
• Harmony in Health Expo
MEMBERSHIPS
Coffs Harbour Home Modification and Maintenance Service Inc has numerous memberships,
enhancing ongoing networking and positive partnerships with the following organisations:
• Mid North Coast Home Modification Scheme Level 2
• MOD.A (Home Modification Australia)
• Mid North Coast Local Health District – Aged Care Services
• Upper Mid North Coast Prevention of the Abuse of Older People Collaborative
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 44
• NSW Meals on Wheels Association
• Council of the Ageing (COTA)
• Mid Coast Communities
• Housing Industry Association (HIA)
• Jobs Australia
• Northern Region Construction Group
• National Disability Service
• Disability Surfers
• Online Inclusion
• Coffs Harbour Chamber of Commerce
• Linked to Life
• Coffs Harbour Support Services
NETWORKING OPPORTUNITIES
Coffs Harbour Home Modification and Maintenance Service, through the CEO, and other staff
where possible, consider networking an integral part of ensuring service continues to operate at a
high level and is widely exposed to consumer groups, other community services, other Home Help
and Disability services and the broader community with representation locally, regionally and state-
wide
• Access and Inclusion Advisory Committee, CHCC
• MNC Home Modification Scheme Level 2 Coffs Harbour Representative, Co-ordinator and
Minute Taker
• Volunteering Coffs Harbour Board Member
• Community Aged Care Network Meetings
• World Elder Abuse Awareness Local Committee
• Northern Region Construction Group Coordination
• Living Well and Harmony in Health Expos Organisation Committee
• Coffs Harbour Support Services Board Member
• Coffs Harbour Chamber of Commerce
• Education and Information Presentations | Community Groups
WORKPLACE TRAINING AND EDUCATION
STAFF TRAINING COMPLETED:
Orientation new team members Workplace, Health and Safety Access Consultancy Certificate IV Building and Construction Certificate IV Marketing Webinars
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 45
RSA How to Win Tenders NDIS Essential Briefings Sales and Marketing Webinars
BOARD OF MANAGEMENT MANDATORY TRAINING COMPLETED:
Orientation for new members
Good Governance
Better Boards Conference
COMMUNITY DEVELOPMENT
Opportunities sought to advocate for the needs of consumers also identifying and developing
resources needed to further meet those needs, locally, regionally and state-wide, by participating in
the following:
• Community Aged Care Network Meetings, Coffs Harbour Health Campus
• Northern Region Construction Group conferences
• Coffs Harbour HMMS auspices MNC Home Modification Scheme L2
• Consultation groups, locally, regionally and state-wide
• Upper Mid North Coast Prevention of the Abuse of Older People Collaborative
• Coffs Harbour Support Services Board Member
• Volunteering Coffs Harbour Board Member
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 46
Team Members are also involved in Community Engagement in the following groups/organisations
on a voluntary basis |
• Coffs Harbour Musical Comedy Company Board Member
• Airforce Cadets
• Oztag
• Bomas Group
• Volunteer Marine Rescue
• Woolgoolga Surf Life Saving Member
• Woolgoolga Fire Brigade Leader
• Coffs Pipe Band Member
• Hospital Volunteer Information Desk
SERVICE MONITORING
NDIS Audit Stage 1 and Stage 2, completed successfully through BSI.
Service User Feedback is sought with a review of survey format to identify wellness and reablement
outcomes post home design and retrofit and/or maintenance.
Commonwealth Department of Health has introduced a new reporting agenda | Wellness Reports
to be lodged annually.
East Coast Accessibility Experts CEO reports against the 2018-2020 Strategic Plan with a new
planning phase to be commenced in January 2018 and completed May 2018 for a 2 year plan 2018
– 2020. Two year plan and reporting mechanism are now in place reportable to Board Meeting.
Future directions as part of Strategic Plan review has gone into action with consultants Kemj, Board
of Management, Staff and Stakeholders, outcomes as Strategic expansion and organisation
structure.
East Coast Accessibility Experts have bi-monthly Board of Management meetings, held the fourth
Monday of every second month.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 47
Toolbox Talks, Operational Meetings and Team Meetings are held monthly with a solution focus on continuous improvement and quality management and Workplace Health and Safety.
Quality Management Meeting Annually with review at 6 months. Current Quality Management
mapping in place with improvements to be implemented over the next 6 months completion date
May 2020.
POLICY DEVELOPMENT
• NDIS Quality Practice Standards
• NDIS Code of Conduct
• Aged Care Quality Standards
• Whistleblower Policy
• CEO Review Policy
• Privacy Policy
• Conflict of Interest Policy
• Demand Capacity Management
• Chart of Delegations review and update
• Reportable Incident Reporting Policy
• Quality Management Mapping
• Financial Management Procedure update
SERVICE EVALUATION 2019
Satisfaction with Voucher System, feedback on contractor choice and work practices, quality of
work completed. Conclusion is clients are very happy with the new voucher system, also
opportunity for choice of lawn mowing contractors selected on the approved list. Allocation of
vouchers was reviewed during the year based on actual use of vouchers. It was deemed to be
excessive allocation and vouchers were cut back, most service users OK with this and realised it was
a service type to be delivered across as many people as possible. This enabled wait list to be
reduced. Budget is still not meeting the current demand. CEO lodged an application for
Commonwealth Home Support Program Innovation Funding and was successful in receiving
$100,000 for ‘Pathways to Wellness’ a project to reduce the need for lawn mowing and introducing
garden redesign.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 48
Service has successfully completed NDIS Audit Stage 1 and Stage 2 with BSI, this will be repeated in
2020 and again in 2021.
CEO currently reviewing policy and procedure in line with Aged Care Quality Standards and NDIS
Practice Standards.
SUMMARY
The analysis of questionnaires undertaken for Coffs Harbour Home Modification and Maintenance
Service Inc, Trading As, East Coast Accessibility Experts, seeking feedback from service users in
relation to work requested, work completed, satisfaction with quality and cost of work, work still
needed, how well have we met the need for safety and access of our target group, frail aged,
people with disabilities and their carers living independently in the community. A testament to the
work completed by East Coast Accessibility Experts is in client testimonials included in our social
impact statement.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 49
EAST COAST ACCESSIBILITY EXPERTS MAJOR ASSETS 2019
Vehicle Purchase Year Purchase Price 2018 Value 2019 Value
Mazda CX-5 10/4/2017 $34,990.00 $26,243.00 $19,682
Izuzu 6/2016 $40,179.35 $26,368.00 $19,776
Izuzu 9/10/2016 $41,448.00 $24,092.00 $18,069
$116,617.35 $76,703.00 $57,527.00
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 50
Commercial Property Cash Purchase Sept 2012 $435,991.00
Fit Out Contractors Nov 2012 – August 2018 $126,257.00
Office Equipment Suppliers 2012 - 2017 $ 72,381.00
Tools + Equipment Suppliers 2010 - 2017 $40,368.00
$674,997.00
BOARD OF MANAGEMENT 2018
Management Committee as nominated at Annual General Meeting of 29 October 2018
Member Role
Terry Wilson Chairperson
Stephanie Ring Vice Chairperson
Donna Kerr Secretary
Paul Sekfy Treasurer
Ken Craig Member
Emma Rhoades Member
Kim Connolly Member
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 51
OPERATION AND CONSTRUCTION STAFF
Staff Role Hours
Shalla Thomas CEO full time
David Reid Works Supervisor full time
Drew Armitage Builder full time
Daniel Curzon Builder full time
Daniel Stewart Carpenter full time
Geoff Rogers Handyman part time
Alison Henery Client Liaison + Administration full time
Michelle Egan Reception + Administration full time
Greg Murray Marketing Assistant part time
STAFF LEAVE ENTITLEMENTS AT 30 JUNE 2019
Staff Annual leave is being monitored to ensure no more than 6 weeks leave owing at any one time, in the
best interests of wellbeing and productivity.
PREFERRED CONTRACTORS 2019
Plumber Paul Thomas
Plumber Laser Plumbing
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 52
Electrician Re-Action Installation
Electrician Eli Bailey Electrical
Steel Fabrication N-Mack Engineering
Concrete River2Coast
Waterproofing Termimesh
Painting M + K Hennessy
Asbestos Removal Coffs Harbour Demolitions
Tiler Andrew Dent
Plasterer Kevin Cecil
Complex Project Management C J Reid Builder
Builder Colin Makinson
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 53
MID NORTH COAST HOME MODIFICATION SCHEME LEVEL 2
Coffs Harbour Home Modification and Maintenance Service Incorporated, Trading As, East Coast Accessibility
Experts, is the auspice for Mid North Coast Home Modification Scheme Level 2.
Social Purpose:
‘The service will act as the Area Fund-holder, for Mid North Coast Commonwealth Home Support Program
funded Home Modification & Maintenance Services, contracting to carry out home modification work greater
than or equal to $5,000 ($7,500 if local service can resource) and are less than or equal to $20,000 ($25,000 if
Mid North Coast budget can resource).
This project has long established links with all Home Modification and Maintenance Services and Department
of Health staff and private providers, in particular, Occupational Therapists, to facilitate timely and appropriate
home modifications for target group.
This project has demonstrated innovation and flexibility in the role as area fund-holder and provided an effective
and efficient model of service delivery.’
Under the Commonwealth Home Support Program modification has been capped at $10,000 service subsidy.
This cap has reduced the demand for complex modification for the over 65/50’s. The review process will continue
for the under 65/50’s until such time as the roll out of the NDIS in 2016 and 2017 for this region.
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 54
COMPLEX MODIFICATION BUDGET DISTRIBUTION 1 JULY 2018 – 30 JUNE 2019
HMMS Value 2018 Value 2019 Percentage
Coffs Harbour 69,535 59,137 31
Nambucca 21,265 13,978 7
Macleay 9,541 12,581 6
Omnicare Alliance Ltd 167,101 39,138 20
Great Lakes 9,721 22,365 12
Manning 16,962 22,365 12
Gloucester 20,719 22,750 12
Totals 2018-2019 314,844 192,314 100
MID NORTH COAST HOME MODIFICATION SCHEME LEVEL 2
REVIEW PANEL AT 30 JUNE 2019
Damien Rolvnik Gloucester HMP Representative
Ian Thompson Manning Support Services Representative (Manning HMMS)
…… Great Lakes Community Resources Representative (Great Lakes HMMS)
…… Omnicare Alliance Representative (Hastings HMMS)
…. Macleay Options Representative (Macleay HMMS)
Dennis Compton Live Better Representative (Nambucca/Bellingen HMMS)
Shalla Thomas East Coast Accessibility Experts Representative + Coordinator
Janet Whitfield Occupational Therapist Representative
Suzie McLennan Occupational Therapist Representative
Belinda Whatmough Occupational Therapist Representative
Paul Sekfy Community Representative/Funder Representative
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 55
ALLIED HEALTH PROJECT - OCCUPATIONAL THERAPY BROKERAGE PROJECT
The current level of funding has been increased during the last twelve months and is currently
sufficient to meet demand across the Mid North Coast.
Package Providers will be asked to pay for Occupational Therapy assessments in the future to ensure funds are available for those members not in receipt of Commonwealth Home Care
packages Level 1 – 4.
A job description has been formulated and is currently with pier group for feedback. Competencies
have been formulated and will be a panel benchmark. The job will be advertised within our
networks and on SEEK.
This position will be full time and commence with a 12 month contract to gauge the demand for,
the elderly and NDIS participants.
CONCLUSION
Coffs Harbour Home Modification & Maintenance Service, Trading As, East Coast Accessibility
Experts had another very busy year with ongoing support from referring agencies, private
providers, package providers, and direct client contact, as a preferred service provider in
modification, maintenance and allied health assessments for our elders and younger people with
disabilities. Navigating the two systems of My Aged Care and National Disability Insurance Scheme,
registered provider for both streams.
Our Strategic Plan will be under review and the expression for moving forward will be considered
with the Occupational Therapist position and geographical expansion to support the industry across
the Mid North Coast.
Marketing the benefits of modification and maintenance in the positive purchase of freedom,
independence and safety in and around the home and within the community.
This Photo by Unknown Author is licensed
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 56
Community engagement is a clear focus area for the organisation with representation at forums,
conferences, and a broad social commitment from individual team members in their engagement
with their local communities and local activities. Team members are collectively donating blood on
a regular basis.
Our team elected Daniel Curzon to be the face of East Coast Accessibility Experts and Daniel has accepted this role within the organisation. All marketing material has the face of Daniel with a
collection of photos and videos of service users and work completed.
STAFF CHANGES DURING THE YEAR:
We have added to our team this year with Daniel Stewart and Drew Armitage, both have been a
enhancement and compliment to existing team in construction, welcome and thank you for your
efforts in supporting our clients, team members and the organisation.
Our Construction team continue to hold their toolbox talks, and operational staff have monthly operational meetings, both feeding into our monthly solution focused, continuous improvement and quality management mapping, included in our team meetings. These meetings also include
training, goal setting and workplace health and safety.
Performance Reviews have been carried out during the year with all team members, providing
updates of job descriptions, Key Performance Indicators, Motivational Plans, Training and
Development Plans.
I look forward to the challenges for East Coast Accessibility Experts for 2020 and working with a
committed, conscientious team and a Board of Management focussing on Good Governance and
Strategic Future direction.
Yours in Home Mods
SHALLA THOMAS
CEO
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 57
EAST COAST ACCESSIBILITY EXPERTS
WORKS SUPERVISOR REPORT
AGM 25 NOVEMBER 2019
EAST COAST ACCESSIBILITY EXPERTS ANNUAL REPORT 2019 58
WORKS SUPERVISOR REPORT
I would like to welcome Dan Stewart and Andrew Armitage as new fulltime carpenters with
the Building Team in 2019; joining Daniel Curzon, carpenter, Geoff Rogers, Handyman and
myself. Both Dan and Andrew have quickly become integral members of our team,
working in a professional and caring manner that reflects the high standards of our service.
The service has also continued to employ Charles Reid as a contracted Project Manager as
required, in addition to Colin Makinson continuing to support the team as contracted
builder.
The introduction of the National Disability Insurance Scheme in July 2017 has continued to
impact significantly on the nature of work conducted by the Building Team; with a large
number of complex quotations requested for local people with a disability.
As a preferred supplier of NDIS services, we work closely with local occupational therapists,
firstly to liaise with the clients and the referring occupational therapist to develop plans for
significant projects such as bathroom modifications; and then to deliver a high-quality
outcome for the client. Development of relationships with all stakeholders is central to this
process and highlights the importance of maintaining these relationships as the service
continues to operate in a competitive NDIS environment.
To continue to take advantage of the opportunities that have arisen due to the introduction
of the NDIS and the increase in the projects funded by My Aged Care Packages, the service
will need to be adaptable and ready to meet the needs of clients funded under these
schemes. Expansion of the service to accommodate this future direction, will require our
staff to be highly trained and supported by robust organisational processes. Of equal
importance is the provision of advice and support that we provide not only to our clients,
but to our partnering occupational therapists which is crucial to our ongoing success as an
organisation.
During 2019, in addition to minor modifications and maintenance works; the Building Team
completed a number of major modification projects including access (ramps, easy-steps and
paths), and bathroom modifications.
DAVID REID
WORKS SUPERVISOR