The value of BPM in real world applicationsEduard Cimbru

23.11.2011

Henry Ford’s assembly line (1903)

Single process with sequenced activitiesEach worker performed a single taskResults: first affordable car (increased productivity, best paid workers)

Presentation Outline

What is a business process?A business process is the set of activities required to accomplish a common goal.

The activities may be performed by people or systems and are completed either sequentially or in simultaneously.

What is business process management?Management of business processes? (methodology)

It is The Goal, The System, The Expected Results

The Goal: efficient process with visibilityThe System:

management of people involved in the process system to system communications

The Results: process improvement

When should you do BPM?When you have:

A clear flow of high-volume transactions that need to be passed from one person to another

Multi-step process with critical processing time

Unclear roles and gaps in the processGeneral: low satisfaction with a business service (low employee satisfaction)

Benefits of BPM

Formalize existing process and spot needed improvements

Facilitate automated, efficient process flow

Increase productivity and decrease head count

Business intelligence (raw data -> meaningful information)

Ability to effect change on existing business processes in real time

BPM Project Teams

Process SponsorProcess OwnerProject LeadSubject Matter ExpertsBPM Project Development Team

BPM project lifecycle Business close to IT solution

BPM Notation

Process Design Patterns

Process Design Patterns

Process Design Patterns

Performance AnalysisThree dimensions of performance: time, cost, quality

Time: flow time, service time, waiting time

Cost: average utilization of resources (rca – resource consumption accounting)

Quality: customer satisfaction (questionnaires), complaints

Run simulation and calculate all kinds of KPIs

The iceberg syndrome

Perception, the tip of the iceberg called reality

BPM implementation is a multi-faced activity with advantages but also challenges

Icebergs only show 10% of their mass above water

Demo

Activiti 5.8Light-weight BPM platform (open source)

Activiti Engine – easy to use for Java devs

Activiti Explorer – task management portal

Eclipse Activiti Designer Plugin – process modelling

DemoProcess: Hiring Request

1. HR Associate enters a new request of position in the system (Process start)2. HR Manager will approve, if necessary 2.1 If manager doesn’t approve process goes to 5 (and ends) else continue to next step3. HR Associate finalizes job description4. Position is published automatically to the web and at the same time the HR System gets updated5. Process End

The process..

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Thank you

ReferencesChang, James; BPM Systems; 2006; Auerbach

Blokdijk, Gerarad; BPM 100 Success Secrets

Jeston, John, Nelis, Johan; BPM; 2008;Elsevier

Wolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896

www.activiti.org