coca-cola enterprises: a common sense approach to · pdf filecoca-cola enterprises: a common...

John C. Wilson, Sr. Manager, Global Enterprise Integration

Michelle Oskowski, Software AG Professional Services

June 22, 2010

Coca-Cola Enterprises: A Common Sense Approach to ERP-Centric Integration

Get There Faster.

Agenda

•Company Overview

•Gaining Business Buy In

•CCE’s Global Framework vs. Traditional Integration

•Frameworks – A Detailed View

•Best Practices

•Q & A

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Coca-Cola Enterprises:Company Overview

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Coca-Cola Enterprises: The World’s Largest Bottler

25% of the Coca-Cola Company’s global volume

� Territories

�United States

�Canada

�Great Britain

�France

�Luxembourg

�Netherlands

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Coca-Cola Enterprises:The World’s Largest Bottler

CCE born in 1986 - IPO

� Key Statistics

�$20.6B - Revenue

�$3.6B – Salaries

�$1.2B – Taxes

�74,000 Employees

�440 Facilities

�84,000 Suppliers

�55,000 vehicles

�2B Physical Cases

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CCE – webMethods Landscape

Customer since February, 2008

� Key Statistics

�webMethods v7.1.2

�Unix/DB2

�900+ Trading Profiles

�5000+ Trading Partner Relationships

$11.6 billion in orders / Month

1.8MM B2B Transactions / Month

1.6MM Internal Transactions / Day

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Coca-Cola Enterprises

Gaining Business Buy-in

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ERP Systems are Outdated

Management wants data NOW, not tomorrow

� ERP Systems are NOT enginered for Real Time Data

� What does E in ERP really stand for?

� Batch driven processes are yesterday‘s solutions

� Visibility & simple access is KEY


Simple, Concise Data

www.ids-scheer.com/en/mashzone

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Common Questions from Integration Managers

•How do I expand webMethods presence?

•How do I combat the question… Is this SAP?

•How do I expand my head count?

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How to Increase Visibility and Gain Presence

•Show Your VALUE

•Become Transparent

•PARTNER with your ERP counterparts

•Real-time dashboard analytics

•Back door your ideas

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Sauce for Agility:

Global Framework

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Typical Strategy

EnterpriseSoftwareLifecycle

Buy Software

Install Software

Um…Now

What?

Let’s Build what we already Have!!!

Get There Faster.©2010 Copyright Coca-Cola Enterprises All Rights Reserved – CCE Enabling Technologies

Project A

The quick

wins?

Input Process Translation Output


Interface C


Input Process Translation Output Output

Process B



De – Centralized Processes

•Duplicated services

•Difficult to monitor

•Degraded performance

•Decoupled processes

•Disaster in the making


Common Sense Often Ignored

•Stop

•Think

•Don’t Do Something Stupid

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Frameworks – Concept

Features:

•Standard approach to processing data

•common set of services

•Use configurations to Control Processing requirements

Benefits:

•Flexibility for specific processing requirements

•Data attributes decide the interfaces direction

•Custom configuration and services

•Central location allows easy statistical capturing

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Central Framework – High Level Overview

Translation

Types:EDI, XML, Flat Files, Other

Gateway/ Receive

Delivery/Send

Pass Through

Sources:FTP

File pollingERP System

E-MailWeb Services

Sources:FTP


E-MailWeb Services

• Framework facilitates common processes• Single platform for B2B and EAI• Sounds simple but few are able to achieve


Partner Recognition

Document Recognition

Business Processes

Enterprise Interface

Error Handling

Communication

Master Framework

Mobile

Partner Setup

Agreements

Mapping

Great Britain

Partner Setup

Agreements

Mapping

France

Partner Setup

Agreements

Mapping

Benelux

Partner Setup

Agreements

Mapping

The Strategy facilitates:•Expansion or Split•Rapid Development of Transactions•Ability to lay down new Integration system quickly


Partner Recognition

Document Recognition

Business Processes

Enterprise Interface

Error Handling

Communication

Master Framework

Mobile

Partner Setup

Agreements

Mapping

Great Britain

Partner Setup

Agreements

Mapping

France

Partner Setup

Agreements

Mapping

Benelux

Partner Setup

Agreements

Mapping

Acquisition

Partner Setup

Agreements

Mapping

Norway/Sweden

Partner Setup

Agreements

Mapping

Business Units can focus on• Customer Implementation• Minimizing work and skill level needed


Framework Pros and Cons

Pros

� Production Supportable

�High reusability for

�Error Handling

�Statistical Capture

�Audit Logging

� Fast implementation for new requirements

�File structures

�Adding Trading Partners

� Easily Understandable

� Promotes Stability!

Cons

� Framework Updates Impact All Processing

�Ripple Effect

�Unique Requirements May Not Fit

� Requires Ownership

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Frameworks:

A Detailed View

Michelle Oskowski, Software AG GCS


Building Blocks of a Framework

Design Perspective

� Data Flow

� Data Visibility

� Senders and Receivers

� Common Components

� Customizable Components

� Error Handling

� Production Support

� BAM

Technical Perspective

� Available Tools – IS, TN, Broker, Optimize, Modeler, Mashzone

� Data Types – XML, Flat File, EDI

�Hooks

�Location

�The invoke service

� Configurations

�Properties

�TPAs

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Trading Networks is your Friend

Traditional ways of interacting with suppliers can be expensive, slow and error-prone. Trading Networks, instead, enables real-time, accurate information exchange

With Trading Networks, you can easily automate multi-business processes and exchange information with any trading partner in real-time.

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Trading Partner Agreements (aka TPAs)

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� Use custom TPAs to store configuration information.� Information is accessable by any service with access to TN.� Put TPA document definitions in their own package so they can

be loaded to IS/TN instances as needed.


TPA Example – Gateway TPA

TPA Definition in DesignerGateway Doc Entry via TN Console

Gateway TPA data

accessed by

Gateway services.


Gateway/Receive Overview

Gateway/ Receive

Sources:FTP


E-MailWeb Services

Translation


Delivery/Send

Pass Through

Sources:FTP


E-MailWeb Services

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Gateway/Receive

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ERP

submitDataToTnFile Polling

FTP

Broker

Custom

Pre-processing

TN

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�Gateway services are small, simple and created quickly.

�The submitDataToTn service handles the complex, common logic used by all gateway services.

Gateway/Receive – Gateway Service

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JFF10

JFF10 animate.John Fitzgerald, 6/16/2010

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�Gateway services are small, simple and created quickly.

�The submitDataToTn service handles the complex, common logic used by all gateway services.

Gateway/Receive – Gateway Service

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Translation Overview

Gateway/ Receive

Sources:FTP


E-MailWeb Services

Translation


Pass Through

Delivery/Send

Sources:FTP


E-MailWeb Services

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Translation

Custom

Pre-processing

tndoc

Custom

Map

CustomPost-processing

Invoke MapPre-processing Post-processing submitDataToTn

� Before and After Visibility of Translated Data

� Translation TPA provides names of the map to invoke and the optional custom pre- and post- processing

� Supports 1:many outputs from one translation, outputs are related in TN to the input

TN

TN

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Translation – Master Service

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That’s all there is. Simple.

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Translation – “Invoke” Service

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� “Invoke” service samples available in the WmEDIpackage and PSUtilitiespackage.

� Understand how the invoke service manages the pipeline.

� Understand what happens when the invoked service throws an exception.

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Translation – “Invoke” Service

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� “Invoke” service samples available in the WmEDIpackage and PSUtilitiespackage.

� Understand how the invoke service manages the pipeline.

� Understand what happens when the invoked service throws an exception.

JFF7

JFF7 not sure this is neededJohn Fitzgerald, 6/14/2010


Delivery/Send Overview

Gateway/ Receive

Sources:FTP


E-MailWeb Services

Translation


Pass Through

Delivery/Send

Sources:FTP


E-MailWeb Services

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Delivery/Send

SAP

deliveryService File Write

FTP

Broker

Custom

Pre-processing

File DeliveryQueue

FTP Delivery Queue

Broker /SAPDelivery Queue

TN

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TN Transactions Sample

� All received files and the translated output are routed to TN for visibility.

� Any received file can be reprocessed to re-translate.� Any translated output can be reprocessed to re-deliver.

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� FF Application FinanceAdvice received via the File Gateway and processed via wM Translation.

� If you click on any transaction, you can see all attributes, content, activity log, comments and delivery tasks.

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� webMethodsTranslation of FF Application FinanceAdvice generated 4 XML IDOC AccountsPayable documents, each delivered via the Broker – SAP delivery queue.

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� The FF Application FinanceAdvice is related to each XML IDOC AccountsPayable document by the Framework.

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� TN provides several System Attributes, including Date Received, Sender, Receiver, Document Type and User Status.

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� The User Status is updated by the Framework at key points in processing.

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� Custom Attributes can be assigned as needed, and can be used in queries and displayed as columns.

� The Framework captures Gateway Type, Process Type, Delivery Type custom attributes for every file to identify how the file was received and how it was processed.

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Global Frameworks:

Best Practices

Get There Faster.http://hookedonhouses.net/wp-content/uploads/2009/07/restaurant-kitchen.jpg

Limit the number of cooks

Get There Faster.

Reduce

Or

Eliminate

Noisehttp://nt11.groupm7.com/csispeco/downloads/catimg/WAT-10W.jpg

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Sequester team & enable collaboration

http://arturovasquez.files.wordpress.com/2008/02/cubicle.jpg http://www.cckitcentre.org.sg/images/conference%20room.JPG


Addtional Best Practices

• Enlist Software AG Professional Services

• Start small & grow

• Don’t be afraid to fail


•Stop

•Think

•Don’t Do Something Stupid

Get There Faster.6/29/2010 Process World 2010 | 55

Questions & Answers

coca-cola enterprises: a common sense approach to · pdf filecoca-cola enterprises: a common...

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