Co-delivery Framework (Goal Setting, OPS, Reception wiki, EP LEAD, Re-

integration Seminar)

Co-delivery

• Co-delivery is a more concrete way to do cooperations, in order to provide more and better experiences.

• The responsibilities are shared between the host and sending entity.

• The main focus is the development of the EP/Trainee.

Home Entity Side

-EP Lead Delivery and Logistical Support

(Check In)

-Re-Integration Seminar- Improvement of OGX

product & processes based on customer feedback-Improvement of ICX

product & processes based on customer feedback

- Outgoing Preparation Seminar (OPS)

- Logistical support of EPs for the internship

- Preparation Webinars- Expectations setting on JD

-Assure Response Rate of the realized experiences

-Assure Response Rate of the completed experiences

-Deliver NPS Webinars-Implement NPS Culture-Assure Response Rate of the matched experiences

Post - ExchangeExchange

NPS

Pre- Exchange

C o - d e l i v e r y F l o w

Opera

tions

Host Entity Side

-EP Lead Delivery and Logistical Support

(Check In)

-Re Integration Seminnar- Improvement of OGX

product & processes based on customer feedback-Improvement of ICX

product & processes based on customer feedback

-- OPS- Introducing EPs to AIESEC- Logistical support of EPs

for the internship-Preparation Webinars- Expectations setting on JD

-Assure Response Rate of the realized experiences

-Assure Response Rate of the completed experiences

-Attend NPS Webinars-Implement NPS Culture

--Assure Response Rate of the matched experiences

Post - ExchangeExchange

NPS

Pre- Exchange

C o - d e l i v e r y F l o w

Opera

tions

C o D e l i v e r y F l o w – Check List

-EP Lead Delivery and Logistical Support

(Check In)

-Re-Integration Seminar- Improvement of ICX

product & processes based on customer feedback-Improvement of OGX

product & processes based on customer feedback

- OPS- Introducing EPs to AIESEC- Logistical support of EPs

for the internship- Preparation Webinars

- Expectations setting on JD

-Assure Response Rate of the realized experiences

-Assure Response Rate of the completed experiences

-Attend NPS Webinars-Implement NPS Culture

-Assure Response Rate of the matched experiences

Post - ExchangeExchange

Opera

tions

NPS

Pre- Exchange

C o - d e l i v e r y F l o w

Goal Setting and Tracking:

Cooperation framework

Cooperation frameworkGoal Setting Cooperation Tracking

This is the very first step to start a Cooperation by Co.delivery.

Co.delivery is not only about number of X, responsibles and timeline anymore, is about having a shared commitment to delivery more and better experiencies to our EPs, giving them preparation and logistical support that will also facilitate us the fulfillment of their expectation and by this way we will create more promoters and more results in a middle term.

Fulfill the Cooperation Goal Setting with your Country Partner.

Find the template in HERE

Once we have the Goals, we are gonna need a tracking tool to assure that all our Goals are gonna be implemented in a right way.

This document will have all the specific taks per country to acomplish the goals of the cooperation.

The main responsible should be iGCDP side to fulfill the most of the Information about the national projects and timelines

Find the template in HERE

StrategiesPre

Exchange:OPS Back Packing

OPS - Back Packing• Objectives:-Provide Exchange and cultural preparation specific as possible.

-Develop Leadership based on our model inner and outer journey model.

-Introduce our EPs into AIESEC

-Support the EPs for be logisitical prepared for their internships.

Key Points:-Align Expectations of their role and host service.-Let them know how they develop their leadership trough an internship-Advise the EPs about the XPP & NPS to increase our Response Rate in MA

Proposed National OPS Agenda:

Find the Agenda and objectives per session: HERE

StrategiesPre

Exchange:Reception wiki

iGCDP Reception wiki/website• Objectives:- EPs having better expectactions, alignment on cross cultural experience

- Having better expectations on JD aligment procedures

-Support oGCDP to have promotion material on time

-Work as a tool for showcasing

Key Points:- All Countries would be able to take material directly from the website for their promotion-oGCDP timeline will never be affected.-As we have more testimonials and trainees showcasing, it will be better for the Host CY to increase their matching rate.

Reception Website model:

Find the Structure of the Agenda: HERE

StrategiesPre

Exchange:NPS Culture

NPS Culture Implementation• Objectives:- Learn how to manage NPS

- Increase our Response Rate

- Have a NPS Indicator wich we can trust. (by having a good Response Rate)

- Know how to manage CEM in order to improve processes and product.

Key Points:- The most important indicator for this peak, should be to elevate our response Rate so later on we can use the NPS as a true indicator.- The national responsible for NPS should be an operational VP and no other ones.

Implementation Flow

Find support information about CEM: HERE

Improve our local processes and National Indicators to facilitate CEM

Assure to elevate our Response Rate, by changing our processes of MA, RE and Complete. Tracking to Eps, and National KPIs for R&R to LCs

Deliver why is important the implementation and how it will be.Show to the network the importance of implement CEM in our LCs, how the Quality Management

will give us results in a middle term.

Deliver Theorical Information about CEM to our Operation networksWhat is NPS, CEM, and Customer Loyalty.

Learn about CEM knowledgeCulture building, Response Rate,Fire Fighting, Process Improvement&PD, Promoter strategy etc

StrategiesExchange:EP Lead Delivery

(iGCDP)

Lead for Trainees – Self Check In• Objectives:- Keep track of the needs that Home entity have for them to reintegrate later. (IXP and showcase)

- Provide trainees logistical preparation for their internship.

- Leadership development tracking

-Align leadership with the social aspect.Key Points:-Align expectations at 100%-Give them a idea about the country reality and leadership needed-Give them soft skills to delivery their projects in a better way.-Assure the Respose Rate in RE

Proposed Lead for Eps Agenda:

Find the Agenda and objectives per session: HERE

StrategiesExchange:

Logistical Support (iGCDP)

Team Structure for Peak• Objectives:- Having responsibles for Logistics, Content ot the project an Leadership Development

- The final responsible for Leadership Developtment for trainees will support the implementation and will be executed in a right way.

Key Points:- Lead is not only about the “Lead for trainees” 2 days Seminar. This is the minimum of what should be delivered.-Have a follow up of the development of the trainee, based on the information provided on the first seminar.

Coordinations proposed:

Delivery Teams

Logistics

ContentLead

Still have Matching Responsibles but there is no need of a TLP role.

StrategiesPost

Exchange:RIS Self Check-Out

RIS Self Check Out• Objectives:- Integrate Returnees into AIESEC local activities (IxP)

- Support our Returnees in Cultural re-involvment

- Have leaders developed and commited to act in the country

- Align the GCDP XP with personal and profesional life.

Key Points:- Know the profile of leaders we are developing .- Assure The response rate for CO.- Integrate Returnees to AIESEC.- Use their XPs to showcase GCDP.- Take adventage of promoters.

Proposed National RIS Agenda:

Find the Agenda, Objectives per sessionand template to implement it: HERE