Conor Murphy 6 Powis Drive , Wellington , Telford , Shropshire , Tf1 3hj

Phone: +447478054448 or +353857047213 E-Mail: conormurphy1985@me.com

Objective

I have only recently relocated to the UK and am looking for a role that is based in the Midlands, preferably

within 20 miles of Birmingham.

I have extensive experience in sales and customer service, both B2B and in-store and have held management

roles in both. All of my roles have been customer focused and providing a positive, efficient and professional

customer experience is one of my primary strengths. I am experienced in the use of social media as a

marketing and customer service tool and am able to successfully engage customers through these mediums as

well as face to face and over the telephone.

I also have extensive experience in working with cars, having assisted in the fabrication and preparation of a

number of race cars, including my own. I have also had experience in diagnosis and repair of faults on motor

vehicles as well as maintenance and servicing of vehicles. I have also had extensive experience with fitting

and construction of large-scale window projects, therefore am a skilled laborer with an excellent eye for detail

and quality.

I am enthusiastic with a great work ethic. I work until a task is complete and have excellent time-keeping skills

and a keen eye for detail. I am consistently the top seller in my role as I am enthusiastic about my products

and have an outgoing, confident approach, which gains trust and loyalty from my customers.

Experience

Experience consultant – iConnect, Kildare July 2014 - present

Apple product professional. Key holder. Daily sales reporting, stock taking and booking in of stock. Customer

service and sales. I am goal driven and like to hit targets. Responsible for fault diagnosis of customer products

and resolution of technical queries as well as general maintenance and repair. Ensuring the customer finds the

right solution for their needs. Upselling and attaching products to sales.

Race car fabricator – RoCo Performance, Kildare July 2008 – January 2014

Whilst still working in my main profession I helped to start -up and develop RoCo-Performance into the company

it is now, Ireland’s leading motorsport fabrication company. I did this part-time up until I finished in my previous

employment, then went full-time, developing my own skills in fabrication along the way, whilst utilizing my

previous skills in customer service and sales to gain work and reputation in the marketplace. My main role was

to promote and sell our products to customers and assist in designing a roll cage suitable for our clients needs

to strict safety guidelines. Being a safety roll cage, attention to detail was of extreme importance. The business

is still growing and is Irelands leading Roll Cage fabrication company. I left this role in January 2014 to pursue

other business opportunities but am still involved in the social media promotion and customer care side of the

business.

Social media manager – Planet-Tri, Clare May 2010 – December 2013

Customer care and service. Marketing and advertising. Social media management and coordination.

Sales floor manager – Dixons Retail Group, Dublin March 2011 – August 2013

Sales – highest performing sales colleague in-store and across Ireland. When selling, I continuously achieved

the highest levels of sales with my margin per hour being the highest in store and all my KPIs being consistently

met. Customer service and care – maintaining a high level of customer care. Apple product professional.

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Maintaining a high number of repeat customers by building strong, trusting relationships. Staff induction and

training, mentoring new staff members. Fault diagnosis of customer products and resolution of technical

queries. Ensuring the customer finds the right solution for their needs. Completing sales reports and competitor

sales analysis. Production of best practice reports on selling practices along with future business plans. Assisting

other sales assistants in reaching their goals through analysis of key KPIs and mentoring them in best practice

and methods.

Sales and customer service manager – Window Warehouse, DublinJune 2003 – March 2010

Window Warehouse June 2003-December 2003 (General Operative)

My role during this time was a general operative, I was mainly responsible for ensuring the work stations were

kept clean and tidy, ensured incoming deliveries were packed away quickly, outgoing deliveries were labeled

and packaged correctly to ensure traceability.

Window Warehouse December 2003-September 2005 (Site Fitter) I was quickly promoted within the company from general operative to site worker. During this time I worked

alongside other crew members to fit and install commercial windows, doors and curtain walling systems on

major Irish sites. During this time I also was site leader on a number of occasions, meaning I led the crew and

instructed the team on duties etc. whilst also dealing with site foreman and arranging deliveries and safe fitting

of products to strict timelines and safety protocols.

Window Warehouse September 2005-November 2007 (Fabrication Specialist)

I was promoted back to head-quarters to take a specialist role in the fabrication area of the business, this was a

very technical role which included a lot of responsibility; the designing and fabricating of entire commercial

systems, taking charge of projects from start to finish, ensuring a high attention to detail whilst following strict

measurements and safety guidelines. I would be operating a number of systems, computers and machinery

during this role and would be responsible for training others in using these machines as I was solely trained by

the companies when they came over from Germany to inst ruct on how to use the equipment.

Window Warehouse November 2007-March 2010 (Sales and customer service Manager) My final promotion with this company was to a very senior role, which I believe I excelled in. I would deal

closely with previous customers to ensure high quality of customer service and to ensure the company was

viewed in a positive light. I was also the sales manager, where I was in charge of dealing with clients,

explaining our company’s offerings and building long-standing business relationships. During my two and a half

years in this role I exceeded all targets and helped grow the company and expand into new areas of business,

whilst still maintaining a high level of support to existing customers. I was also involved with the interviewing and

hiring and training of new staff.

Unfortunately due to the economic downturn the company decided to close in march 2010 and I was made

redundant.

During my time with them I developed some key skills including.

-Time management

-Attention to detail

-Ability to take charge of a task from start to finish

-Quality control

-Packing and processing

-Fabrication

-Customer Service

-Sales

-Ability to followed details plans to mm accuracy

-Ability to build long-standing business relationships through sales

-Recruitment - Interviewing/Hiring of new staff

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-Training and development of staff

-Team leading

Education

Coláiste de híde 1997 - 2003

Leaving Cert:

Irish – Honour

English – Honour

Business Studies – Honour

History – Pass

Maths – Honour

Biology – Pass

French – Pass

Skills

Technical: Apple Product Professional sales and aftersales training completed

Proficient in Word, Excel & PowerPoint

Proficient in both Mac and Windows operating systems

Driving: Full, clean Irish driving license.

Hobbies and Interests

I am a car enthusiast and love all forms of motorsports. I have been involved with motorsports from a young

age and raced motocross, also taking part in several track days at Mondello in my own cars. I have also built

and raced my own drift car.

I am a keen triathlete and take parts in races all over Ireland. I am a member of Boru Triathlon club. I have a

keen interest in fitness, including sports performance, health maintenance and nutrition.

Other interests include; swimming, cycling, running, computers, motorsport, walking, football and new

technologies.

Achievements

Ironman 70.3 finisher (2011)

Former Leinster and National swim team member

Player of the year for 3 years – Leinster Celtic Football Club

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References

Ronan Kearns – Owner of RoCo-Performance

Telephone: +353861619861

E-Mail: rocofab@gmail.com

Cathal Murphy – Former Managing Director Window Warehouse

Telephone: +353868241096

E-Mail: cathalmurphy@eircom.net

Michael Kennifick – Business Manager I-Connect

Telephone: +353858771450

E-Mail: business@i-connect.ie