cms- mobile application. basic requirements mobile handset should be gprs compatible. gprs should...
TRANSCRIPT
BASIC REQUIREMENTS
Mobile Handset should be GPRS compatible. GPRS should be activated on Handset. Browser should be “Opera Mini 4.2 version”.
STEP 1 - CALL RESPONSE
For Engineer to Respond select “ Response at site ” after reaching at site
Go to URL “ www.cms.acme.in ”
STEP 1 - CALL RESPONSE
Type “ Engg. Code ”
and Click on “Login”
For Example: Engg. Code:Cdl017Password: Cdl017
Note: This activity has to be done once only.
STEP 1 - CALL RESPONSE
After Login Select Complaint Number to Respond and “SAVE”.
Note: As soon as complaint gets saved automatically Response time gets updated in CMS.
STEP 2 - CALL CLOSURE WITHOUT SPARE
For call closure without Spare,Select “ FSR Without Spare”.
Type Engg. Code and Password.and Login.
Note: After Login list of complaints which has been responded will reflect.
For AC complaintsSelect “No. of AC’s” for which gas(Refrigerant) has been refilled.
Type the name of customer technicianwho has signed the FSR.
Type Job details done at site and Click on SAVE
Note: After saving call will get closed and “FSR Updated” status will get reflect in CMS.
STEP 2 - CALL CLOSURE WITHOUT SPARE
Select the proper Complaint No. which has been closed by using spares.
Note: As soon as complaint is selected Engg. (User) stock will get reflected on screen.
STEP 3 - CALL CLOSURE WITH SPARE
Select the proper spare code whichhas been consumed during callClosure.
STEP 3 - CALL CLOSURE WITH SPARE
Select the Cause of failure with PIU/AC/Shelter Serial No.
Put the Quantity consumedduring call closure.
STEP 3 - CALL CLOSURE WITH SPARE
Select the Consumption Description and Defect Code and Click on “NEXT”.
For more than one spare consumedClick on “Add More Spare” andFollow same procedure.
STEP 3 - CALL CLOSURE WITH SPARE
For AC complaintsSelect “No. of AC’s” for which gas(Refrigerant) has been refilled.
Type the name of customer technicianwho has signed the FSR.
Type Job details done at site and Click on SAVE
STEP 3 - CALL CLOSURE WITH SPARE
Select Complaint No.to be kept Open
Select Proper ReasonEx. “ P.O. Required”
STEP 4 - CALL TO SET OPEN
Put “Remarks”and Click on “SAVE”
Note: Particular complaint will get open in CMS.
STEP 4 - CALL TO SET OPEN
Note: Engineer (User) can add more than one spare if required by following the same procedure.
In Case of Spares required for EngineerSelect “Spares Required”
Select the “ Spare group”For Ex. In case of Coil for AC’s,Select “COIL”, Click on“List Spare” and select proper spare from the shown list.
After Selecting Spare click on“Add Spare” and SAVE with Remarks
STEP 4 - CALL TO SET OPEN