CRAIG MICHAEL crgmchl@gmail.com ● 612-730-7971 5737 Grand Ave. S. ● Minneapolis, MN 55419

PROFILEMotivated, self-directed and dynamic customer service professional with strong leadership skills, looking to expand my experience in an account management position. A capacity for appropriate solution orientation with attention to detail. Passionate about building relationships and working with others to creatively solve problems and affect meaningful change. Recognized strengths include confidently leading by example and inspiring teamwork, patiently and professionally. Proficient project organizer with tenacious follow-through. Energized by collaboration to solve challenges and problems. Accomplished in creating a true connection and cultivating the client relationship.

HIGHLIGHTS Excellent interpersonal skills Trained public speaker and motivator Innovative problem solver

Adept at balancing multiple projects Strong team player and collaborator Persistent yet flexible

AREAS OF EXPERTISEProject Management:

Strategic event planning with strong collaborative skills Experienced in coordinating and executing special events and conferences, working with vendors,

clients, attendees, temporary staff, and team members. Skilled in motivating and managing employees, client users and volunteers

Communications: Write, edit, produce, and proofread, with superior attention to detail for various media, publications and

websites Adept at distilling complex topics into concise, readable copy under deadline pressures Effectively manage relationships with members, volunteers, sponsors and donors

WORK HISTORYAlliance Tech/Cvent | Austin, TX 3/11–PresentProject Contractor-B2B convention client relations, RFID and lead retrieval implementation and maintenance, event registration coordination and on-site support. Assemble and execute conference work scope, manage and train contractors/temporary staff, keep client informed of specifics solutions and timeline install. Confirm all shipping/receiving and maintain real-time data reporting. Troubleshoot network, power, applications, server and equipment issues.

Lexis Nexis/Enclarity | Minneapolis, MN 12/09–Present

Contractor—call center health provider verification and data cleansing, specific problem solving to provide best demographic information, streamlined physical and vocal behaviors to maximize calls per hour.

Café Maude | Minneapolis, MN 9/08–1/13Server— trainer, event-server, host

Graves 601 Hotel | Minneapolis, MN 5/08–9/08Concierge— guest service and CRM tools softwareVincent | Minneapolis, MN 9/02–3/08Server- trainer, event-server, offsite captain, host

15 Head, a Theatre Lab | Minneapolis, MN 3/99–7/05

Artistic Associate – Collaborative performing artist in a theatre company with $60,000 annual budget. Actuate content, market, fundraise, manage finances and coordinate educational outreach. Created curriculum, staffed and led three-week actor training workshop for high school students.

F.A.O. Schwarz | Chicago, IL 9/90–2/96Store Manager—Managed $2 million annual store while meeting or exceeding budget plans in 5 consecutive years. Determined inventory, merchandised product, maximized profit and loss, and maintained shipping/receiving. Hired, reviewed, motivated and managed a 15–20 person direct-reporting sales associate staff. Responsible for an extensive client retention management system. Established community engagement and outreach, including event creation.

EDUCATIONDePaul University | Chicago, IL 9/86–6/90Bachelor of Fine Arts, Acting

Annual Theatre School at DePaul Gala Fundraiser-work study Mainstage and workshop performances as performer or technician

SKILLS Microsoft Office, Windows, Mac 0S X, i0S, Handheld MC-50, Dropbox, Google Drive

ADDITIONAL EXPERIENCE Lyndale Neighborhood Association|2012 Curiosities of Lyndale volunteer Stay-at-home parent |2001-2009 Primary caregiver for two boys birth to school-age Windom Dual Immersion School Parent-Teacher Organization |2010-2015 At-Large Board Member Extensive volunteer hours at Windom Dual Immersion School |2008–present. Activities include: BRAVO

music teacher, Gala fundraiser planning committee, Taste of Windom organizer, Carnival Chair, Families All Matter volunteer, Autumn Coffee and Spring Plant sales fundraiser, plus other classroom activities

Wine/Beer/Coffee Product Training|2008-2014 New France Wine, Dogwood Coffee, The Wine Company Independent film “In Medias Res”-Brainfurnace Productions|1995 Assistant Producer, fundraiser, actor

INTERESTSRunner (2013 Twin cities Marathon, Twelve half marathons 2007-present), professional on-camera actor (YMCA, Kool-Aid, And-1, Century-Link, Peacock), professional stage actor (Guthrie Theater, Children’s Theater, Bryant Lake Bowl, Theatre de Jeune Leune), independent restaurant and music fan.