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C.M. Greivances Cell 4
Deputy Commissioner Total Receipt Overdue ATR Sent Clarification
Panipat 4516 266 20 138
Karnal 3004 360 32 112
Sonepat 2267 295 199 60
Rohtak 2215 206 43 88
Jhajjar 1695 255 42 97
C.M. Greivances Cell 5
Deputy Commissioner Total Receipt Overdue %age
Karnal 3004 360 12
Sonepat 2267 295 13
Panipat 4516 266 5
Jhajjar 1695 255 15
Rohtak 2215 206 9
Overdue-wise
C.M. Greivances Cell 6
CLARIFICATION SOUGHT BY C.M. OFFICE
Deputy Commissioner
Total Receipt
Overdue ATR Sent Clarification %age
Panipat 4516 266 20 138 87
Karnal 3004 360 32 112 77
Jhajjar 1695 255 42 97 70
Rohtak 2215 206 43 88 67
Sonepat 2267 295 199 60 24
C.M. Greivances Cell 7
PENDING FOR SUBORIDNATE MARKING
Deputy Commissioner Pending for marking
Jhajjar 15
Panipat 11
Karnal 4
Rohtak 3
Sonipat 0
C.M. Greivances Cell 8
Deputy Commissioners Grievances pending
Jhajjar 3
Panipat 2
Karnal 1
GRIEVANCES REGISTERED IN 2014
C.M. Greivances Cell 9
GRIEVANCES REGISTERED IN 2015
Deputy commissioner Grievances Pending
Karnal 106
Sonipat 73
Panipat 59
Jhajjar 48
Roahtak 38
Brief
On the qualitative defects in the ATRs beingreceived from different departments.
Now that majority of the ATRs are being receivedwithin the stipulated time frame, anotherproblem regarding qualitative aspect of theaction taken is a cause of concerned. By seeingthe various reports being submitted the defectsin the ATR received can be categorized (eventhough not exhaustively) into nine categoriesbriefed.
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CATEGORIES OF DEFECTS IN ATR’S RECEIVED
• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons
or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /
Absence of attachments mentioned to or referred to in the reply.
• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the
complaint was made.
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C.M. Greivances Cell 13
Complaint of poordrainage due constructionof road resultantly theplinth of the road gotincreased. Matter ispending since dec 2014.
C.M. Greivances Cell 14
00807/2015DSP concerned specificallymentioned in his report that thematter relates to DC office . Butstill DC jhajjar is seekingclarifications from the SPconcerned
C.M. Greivances Cell 16
27445/2015Matter of encroachment insome village. Matter is pendingfor demarcation since march2015. Whenever clarification issought matter is being disposeof with this type of stereotypereply.
C.M. Greivances Cell 17
KARNALOrder of police help wasmade on 21.05.2014 till thedistrict administration failedto get the police help. Matterof encroachment.
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16370/2015BDPO has sent a letter toDC concerned that matterrelates to tehsildargharaunda still the DCconcerned soughtclarification from theBDPO.
C.M. Greivances Cell 20
The factory is stillrunning in aclandestinemanner as per thecomplainant heeven showed thephotographs fromwhich it can beclearly bedeciphered thatfactory is runningeven after thesealingproceedings. Asper the instructionissued by theDirector ULB whilesealing a factory itis mandatory forthe officer todisconnect theelectricityconnection.
C.M. Greivances Cell 22
13250/2015Complaint ofencroachment.Unsigned report. Noaction after this reporteven after so manyclarification from CMO.
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Panipat 04433/15Complaint of someemployee. Reportforwarded by DCconcenred ismisleaeding andsame verycarelessly croppedit can’t bedeciphered haswho has preparedthe same. Noaction was doneeven after 4-5clarifications.
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All the interimreplies are same.BDPO bapoli failedto the police helpsince jan 2015.These sorts ofreport are beingforwarded by theDC office withouteven goingthrough thecontents. File hasmoved more than125 times.
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Rohtak 112911/2015Complaint striking off thename of complainant frompensioner’s list. Interimreply. There after noprogress even afterclarifications .
C.M. Greivances Cell 28
As per report matter is pending withDC concerned but the same is beingdispose of the DC without goingthrough the report. No reply wassent even after repeatedclarifications
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SonipatNon payment of salary of a operator and matter was dispose of this reply.
C.M. Greivances Cell 31
Order of court tocorrect the mutationbut till date tehsildarsonipat is unable totrack the record.Pending since may2015.
C.M. Greivances Cell 33
There were 2 greivances in asingle complaint. But the DCconcerned is not using themultiple marking system anddisposing off the same in thisreply.