cloud telephony: a market comparison · skype for business cloud pbx summary •basic telephony...
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Cloud Telephony: A Market Comparison
Josh Davis
Partner Service Team Leader
Cloud Telephony
Telephony Feature Set
Basic PBX features P P P P
Advanced Call Routing /
ManagementP P P O
Advanced Call Recording Optional Extra Optional Extra Optional Extra O
Call Reporting Optional Extra P Optional Extra O
Call Centre O P Optional Extra O
Administrative interface P P P P
Handset OptionsWide Range
Yealink / Snom
Wide Range
Yealink / Snom
Wide Range
Polycom / CiscoSkype Specific
Receptionist Console O P Optional Extra O
Trunks provider Spitfire Spitfire Gamma Microsoft
Softphone / Mobile App3rd Party
ApplicationP Optional Extra P
CRM Integration O P Optional Extra P
Voicemail to Email P P P P
Click to Dial O P Optional Extra P
Presence & Chat O PRequires
SoftphoneP
Integration with Skype for
BusinessO P
Requires
SoftphoneP
Outlook Integration O P Optional Extra P
Video Call / Conf O P O Optional Extra
UC Feature Set
Commercials / Price points
Pricing Model Per ExtensionPer Extension /
Per InstancePer Extension Per Extension
Rental per Extension £6.00 to £10.00 £10.00 to £14.00 approx. £12.00 £10.20
Call Pricingppm rate /
billed per second
ppm rate /
billed per second
ppm rate /
call bundle optionCall Bundle Only
Contract length 3 - 36 Months 12 - 36 Months 12 - 36 months 12 months
Pricing Examples
• 10 x users
• 10 x standard handsets
• RRP pricing used for rental
• Based on user not subscribing to Skype for Business package as part of 365 bundle.
• No Calls included (except Skype for Business Cloud PBX UK bundle)
• Pricing based on total cost of ownership over 36 month term
£5,043.96
£6,447.96
£5,395.00
£7,898.00
£-
£1,000.00
£2,000.00
£3,000.00
£4,000.00
£5,000.00
£6,000.00
£7,000.00
£8,000.00
£9,000.00
1.Basic PBX requirements
£5,113.96
£6,667.92 £6,820.00
£7,898.00
£-
£1,000.00
£2,000.00
£3,000.00
£4,000.00
£5,000.00
£6,000.00
£7,000.00
£8,000.00
£9,000.00
2.Softphones & Mobile Apps
£12,093.84
£8,074.08
£9,700.00
£-
£2,000.00
£4,000.00
£6,000.00
£8,000.00
£10,000.00
£12,000.00
£14,000.00
3.Call Recording with 50GB Storage
£6,703.92
£7,576.00
£-
£1,000.00
£2,000.00
£3,000.00
£4,000.00
£5,000.00
£6,000.00
£7,000.00
£8,000.00
4.Call Reporting / Call Centre
5.Full Feature Set
£9,752.04
£13,336.00
£-
£2,000.00
£4,000.00
£6,000.00
£8,000.00
£10,000.00
£12,000.00
£14,000.00
£16,000.00
SLAs
Service Uptime SLA? P P P P
Dedicated voice circuits available? P P P O
Call Quality SLA? P P P P
End to End call quality SLA? P P P O
SLA for low Latency, Jitter, Packet
Loss?P P P O
Hardware support available? P P O O
Skype for Business Cloud PBX Summary
• Basic Telephony Feature set
• Strong in the Unified Communications field
• Skype for Business integrates with other hosted telephony platforms though.
• Call bundle compulsory
• £9.10 per month per extension (UK Bundle)
• No dedicated ISP circuits available
• Calls route over Public Internet
• SLA on the service is misleading
Horizon Summary
• Comprehensive telephony solution
• Additional monthly rental for additional features, which builds up ongoing charges.
• Minimal support to your customer – through resellers
• Provides an SLA on voice xDSL circuits that the Wholesaler does not even provide.
Spitfire Offering Summary
• Provides a suitable Cloud Telephony solution for all your clients’ requirements & budgets.
• Remember: Cloud telephony is not always the best solution!
• Provide SLAs across all key elements of the cloud solution – true end to end offering.
• Network
• Trunks
• Circuits