cloud productivity at connectiondays 2014download.microsoft.com/download/a/5/8/a58f4413-7545... ·...

Cloud ProductivityPatrick Spieler, Partner Technology Strategist, Cloud Productivity, Microsoft

Andre Heim, Partner Technology Strategist, CRM, Microsoft

Robert Zanzerl, CEO, Acommit

Micha Stauffer, Head of Cloud & Apps, iSolutions

Agenda Intro

Cloud Sales Productivity (CRM + Office 365 in Harmony)

Case Transa (by Partner Acommit)

Case Biella Neher (by Partner iSolutions)

Office 365 Latest Updates

Partner Opportunities and Call to Action

I Connection Days 2014/2015 2

Quelle: «CIO Survey Switzerland 2013» von Deloitte, in dessen Rahmen das Prüfungs- und Beratungshaus rund 50 CIOs mit über 30'000 IT-Mitarbeitern befragte

2013 - Schweizer CIOs sind vorsichtig, konservativ…



2014 - Schweizer CIOs handeln strategischer

2013 – Top Priorität

-> Aufrechterhaltung des IT-Betriebs

Quelle: «CIO Survey Switzerland 2014» von Deloitte, in dessen Rahmen das Prüfungs- und Beratungshaus 55 CIOs mit über 30'000 IT-Mitarbeitern befragte

2014 – Top Priorität

-> auf neue Geschäftsanforderungen reagieren

Software-as-a-Service (SaaS)

wird eingeführt oder wird

zumindest gerade eingeführt

2013 2014

16% 44%

Sämtliche Trends wie Mobile Applikationen, Cloud-

Computing, Bring-your-own-Device stehen auf den

vordersten Rängen für deren Einführung und Nutzung

CIOHead of ITOwn Servers and Infra Tasks,

Infrastructure Projects and

Investments, own Responsibility

System Engineering Knowledge

Focus on Complex Projects,

Install, Integrate, Update

No large Pre-Investment!

Start quick and grow

Profit from rapid Innovation

Business Knowledge

Focus on User needs, Adoption, Usage,

Change and Integration

Infra & (Commodity) Maintenance

Business Solutions & Innovations

Infra & (Commodity) Maintenance

Business Solutions & Innovations

Key

Ele

men

ts$$$

Find the right balance:

Focus on Cloud Transformation,

Migration, Hybrid Options, Change


The Change in our Industry

In the Past

Complex Technology

Asset purchases

Install, Integrate, Update

Maintenance Costs

Hard to use Software

Central IT Control

Connection Days 2014/2015 6

In the Future

Simple

Pay for results

Business Value

Turn on, turn off

Higher Volumes

End User Preferences

A Good Read:

Software as a Service with Office 365

50Gb mailbox

THE Productivity PlatformCollaboration, Communication, Messaging, Social

- Highly Integrated

- Evergreen

- Flexbile & Scalable

- Always On

- On Any Devices

&

Business Value with Office 365

Download the Office 365 Adoption kit

http://aka.ms/o365kit



Agenda Intro







Cloud Sales Productivity

Agenda Intro







Prozessoptimierung durch Einsatz

neuer Technologien!Robert Zanzerl

CEO

Transa

Transa

• 9 Filialen Inkl. Europaallée (3000 m2)

• WebShop

• Zentrallager

Outdoor Trading (Jack Wolfskin)

• 12 Filialen

• Webshop


Ausgangslage / Ziele

• Traditionell gewachsene IT-Organisation reorganisieren

• Anforderungen an

- die Verfügbarkeit

- Anzahl zu verwaltende Filialen/ User

- Performance gerecht werden

• IT-Betrieb kostenmässig optimieren

• Konzentration auf Kernkompetenz => Outsourcen

• Alles aus einer Hand: Microsoft Dynamics NAV, Kassen und IT-

Infrastruktur von Acommit


Herausforderungen

• Wenig Informationen wo/was eingesetzt wurde

• Für jedes Thema/Produkt unterschiedliche Partner

• Viel Hardware vorhanden, jedoch wenig Ausfallsicherheit

• Zeitdruck: Projektstart Juni 2012; Eröffnung Europaallée

September 2012

• Keine Unterbrüche des Tagesgeschäftes

• Human Resources bei Transa und bei Acommit


Ergebnisse

• Office 365 als Ergänzung zur eigenen Infrastruktur

• onacommit Managed Services

• Ready für Anbindung Microsoft Azure

• Serverlandschaft konsolidiert mit Microsoft Windows Server 2012

R2 und Hyper-V

• Microsoft System Center für Vereinfachung Infrastruktur

Management

• DPM als gute Basis für schnelle Daten- und System-

Wiederherstellung


Q-Kontrolle Wareneingang – IST

• Mängel in der Lieferung, =>Logistik Telefon/eMail an Einkauf

• Falls Bilder benötigt werden, Aufnahme mit Digicam und

Verarbeitung im Büro

• Lieferscheine von mangelhafter Lieferung scannen, erfolgt

ebenfalls im Büro

• Lager verteilt über 3 Stockwerke

• Büro nicht in unmittelbarer Nähe zu Wareneingang


«Bis die Informationen im Einkauf / Warenwirtschaft ankommen,

vergeht oft ein Arbeitstag!»Chris van Heijningen, Leiter Warenwirtschaft

C:/Users/paspiele/Desktop/ConnectionDays2014/Qualitätskontrolle gesternHD.mp4

C:/Users/paspiele/Desktop/ConnectionDays2014/Qualitätskontrolle gesternHD.mp4

Q-Kontrolle Wareneingang – Ziel

• EK/Warenwirtschaft möchte näher am Geschehen sein, um

Probleme schneller zu erkennen/zu lösen

• Verarbeitung von Bilder und Scannen von Dokumente möglichst

auf der Fläche und direkte Übermittlung

• Defekte Ware im direkten Kontakt (Einkauf, Logistik) anschauen

und beurteilen


C:/Users/paspiele/Desktop/ConnectionDays2014/Qualitätskontrolle heuteHD.mp4

C:/Users/paspiele/Desktop/ConnectionDays2014/Qualitätskontrolle heuteHD.mp4

Q-Kontrolle Wareneingang – Erfolg


Anz. Schritte

360Gestern

Heute100 200 300

5

Gestern

Heute

Zeit (min)

5 10 15

20 min

1 min

Q-Kontrolle, eingesetzte Produkte

• Bilder von möglichen Schäden

- WebCam Microsoft Surface 3 Pro

• Lieferscheine Scannen

- WebCam Microsoft Surface 3 Pro

• Bilder versenden

- Lync

- Outlook (Exchange Online)

• Direktes Gespräch zur Beurteilung des Defekts

- Lync (Telefonie, Messages)

• Rücksendungen/Bestellungen durchführen

- Microsoft Dynamics NAVI Connection Days 2014/2015 20

Agenda Intro







360 Grad Kundensicht bei BiellaDynamics CRM Online integriert mit Office 365 und lokalem ERP System

Video

28. Oktober 2014 I Connection Days 2014/2015 23

C:/Users/paspiele/Desktop/ConnectionDays2014/Microsoft-Dynamics_Biella_02.10.14.mp4

C:/Users/paspiele/Desktop/ConnectionDays2014/Microsoft-Dynamics_Biella_02.10.14.mp4

Ausgangslage

• Aussendienstmitarbeiter beziehen Daten aus unterschiedlichen Systemen

= ungenügende Informationsverdichtung

hoher Zeitaufwand

Fehlerquelle durch Mehrfacheingaben

• Vorgabe der Biella Group: Ablösung von Lotus Notes


Leistungen isolutions AG


• Beratung

• Konzeption

• Realisierung gemeinsam mit Biella

• Schulung Power User

«Mit der Einführung

von Dynamic CRM

wird uns ermöglicht

mit Kunden

bedürfnisgerechter

zu kommunizieren»

Alexandra Herren

Marketing Managerin


Lösung

1. Schritt:

CRM Online und lokales ERP Dynamics

CRM OnlineOffice 365

Lokales

ERP

System

(IFS)

Integration der Office 365

Dokumente in Dynamics

CRM Online

Abgleich

Kundendaten

ERP Dokumente werden

auf Office 365 abgelegt

2. Schritt:

Integration von Office 365

Nutzen

• Intuitives Arbeiten ohne Schulungsaufwand dank Outlook Integration

• Zugriff von Mobile Devices

• Keine Medienbrüche

• 1 System (CRM) mit 360 Grad Kundensicht:


Kunde

Informationen

Verkaufs-

chancen

Aktivitäten

Besuchs-

informationen

Rechnungen

Marketing-

aktivitäten

Kontakt

Micha Stauffer, Head of Cloud & Apps

[email protected]

28. Oktober 2014 Connection Days 2014/2015 29

«isolutions als Partner

ermöglichte es Biella punktuell

externes Know-How und

Ressourcen beizuziehen und

so die interne Organisation

aufzubauen. Der Erfolg: eine

schlanke, rasche und

kostengünstige Einführung

von Dynamics CRM»

Martin Dietrich

Projektleiter Biella

Agenda Intro







The New

OfficeImproved Sharing

Emails

Office 365 AdapterOffice 365 Adapter

Office 365

Switch Plans

Embedded

ImagesPDFs in Word Web

Apps

Updated Lync mobile

clients

OneNote for iPhone

and Android phones

Q&A manager

Power Map Preview

Improvements for Excel

Directory Sync Max

Objects Auto

Increase

Windows Azure Active

Authentication

DirSync Scoping and

Filtering

Exchange Online

Inactive Mailboxes

PDF support for

SharePoint Online

Lync Online

Integrated Reporting

Office Web

Apps Update Windows Azure

Active Directory Sync

Tool - update

Admin AddRetention policy

and tag

management

Office 365 SSO with

SAML 2.0 Identity

Providers

EXO: 50 GB

Mailboxes

Exchange Online Address

Book Policies

Excel Web App

update

SharePoint Newsfeed

App for Windows 8

Lync meeting

scheduling from

OWA

Exchange Online

Archiving add-

on

Rights Management

Services

OneNote for

iPad

What we’ve delivered since Launch

Go Daddy

Integration

SharePoint Online

Platform Improvements

IM mute

EXO: 50 GB

Mailboxes

Exchange group

naming policy

Directory Sync Max

Objects Auto Increase

Office on the

Web

Yammer basic

integration

Message Center

OWA for iPhone &

OWA for iPad

Encrypted Data

Project codename

“GeoFlow” preview for

Excel Directory Sync Max Objects

Auto Increase

Project codename

“GeoFlow” preview for Excel

SkyDrive Pro Sync for

Windows Get a Link

Lync mobile

clients

Connecting Skype

& Lync

Office Mobile for iPhone

& Android phones

Office Mobile for iPhone

& Android phones

Go Daddy

Integration

OWA for iPhone &

OWA for iPad

QR Barcode to direct

Link to a specific

Document

Connecting Skype

& Lync

SkyDrive Pro apps for

Windows 8 & iOSMessage Center

2013

Microsoft’s cloud storage brand, in two flavors

One Drive for Business… History

33

One Drive for Business… Next


Yesterday we announced unlimited storage for Office 365 subscribers (both

consumer and commercial):

https://blog.onedrive.com/office-365-onedrive-unlimited-storage (Announcement)

https://blog.onedrive.com/office-365-onedrive-unlimited-storage-faq (FAQ)

New security and compliance Features that provide benefits for ODFB will

be announced at TechEd today

Priority No 1: Delivering a stable, reliable and performant sync experience

and unified web and mobile experiences across personal and work files.

https://blog.onedrive.com/office-365-onedrive-unlimited-storage

https://blog.onedrive.com/office-365-onedrive-unlimited-storage-faq

Committed to delivering Office across devices and platforms

Great Office experiences across devices


Office Graph – Connect the dots

Office Graph is an underling technology

and a suite-wide intelligence fabric that

will help you discover and make new

connections.

The Office Graph represents a collection

of analyzed signals via machine

learning, also called insights. These new

insights are derived from each users’

behavior, their relationships to content,

topics and one another.

Content and signals are captured today

from Exchange Online, SharePoint

Online, and Yammer. There will be more

in the Future.

Always up to date Find what you really search Connect with Experts

Find connection with Experts and

see what Content they are

interested in

Find the right Results, inde-

pendent of the storage locationDiscover Information which are

relevant for your job

Delve – Discover relevant Info in Office 365


Soon Available: Office 365 Video Portalpowered by SharePoint Online and Azure Media Services

Gartner “projects that, by 2016, large companies will stream

more than 16 hours of video per worker, per month”

TrainingSafety Videos

CEO Executive Speech

How To / HelpdeskConference Recordings

Marketing Campaigns


Soon Available: Office 365 Video Portal

Uploader

Viewers

SharePoint

Online

Content Storage Meta Data

Search

Security

Office 365

Video

Portal Social

Azure

Media

Services

Transcoding

Thumbnail

Streaming

powered by SharePoint Online and Azure Media Services

Popular channel is driven by views, future will be powered by the Office Graph.

Spotlight videos allow for home and channel page curation.

Dedicated player pages show metadata, “you may also like” and inline connection to Yammer

Soon Available: Office 365 Video Portalpowered by SharePoint Online and Azure Media Services


Combine ANY of these plans in a single Office 365 account

Business plans have 300 seat cap, per plan

Enterprise plans have no seat cap

One single, scalable admin experience

BusinessCore needs

EnterpriseAdvanced needs

Core Office 365 Plans – since October 14

Agenda Intro







Customer expectations change with Cloud

Traditional

Advise on infrastructure

Deployment services

Help with workflow

Help IT admin Help usage and enablement

Help improve business process

Adoption and change management

Advise on business

Transition assessment

Rollout planning and scheduling

End-user training and communications

Change management

Realize full benefits thanks to Adoption Support

Integration with line-of-business systems

Additional solutions to solve business needs

Provide technical assistance to resolve errors

Update customer environment

Business Process Integration

Remediation of customer environment

Onboarding project management

Migration planning and data migration

Complex scenarios for hybrid and coexistence

High value service Opportunities for PartnersValue-added services

Business Opportunities in Education

• Potential: Swiss Edu Market is 12K Institutions, 1.5M Students and 215K Employees

• Costs: Office 365 ProPlus for Students at no additional license cost.

Use budget for additional services instead!

• Door Opener to Education and Government customers

• Upsell additional Partner and Microsoft offerings

• Increase Office and cloud productivity usage in education

• Drive Mobility and Windows device sales

• Secure identity platform

• More information on http://www.microsoft.ch/bildung

Student Advantage: License Office 365 ProPlus or Office Professional Plus organization-wide for all

faculty and staff, and students gain access to Office 365 ProPlus at no additional cost.

http://www.microsoft.ch/bildung

Why Internal-Use Rights? Profit, learn and grow in Sales!

Reduce the cost of running

your internal business

Partners who utilize IUR

sell approx. 3 times

larger deal size compared

to those who do not use

IUR

Allows you to perform

internal development and

testing on latest

technology

Familiarize and increase

productivities of your sales

and marketing teams with

latest Microsoft on-

premises, hybrid, and

cloud technologies

Source: Microsoft, 2014

Dedicated Partner Support

to help you deploy your

IUR licenses

• Download your IUR benefits: http://aka.ms/ActivateIUR

• Internal Use Rights site: http://aka.ms/iur

http://aka.ms/ActivateIUR

http://aka.ms/iur

Numbers of Office 365 (E3) IUR Seats of each program

Competency* Silver Office 365 License Grants Gold Office 365 License Grants

5 seats initially

(+5 seats when partners have sold at least 25 seats of Office 365 within the previous 12 months)

Microsoft Action Pack Subscription (MAPS)*

Cloud

Productivity

Small & Midmarket

Cloud Solutions

25 seats (from Silver Cloud

Productivity)

+

25 seats (from Silver competency

core benefit)

10 seats (from Silver Small &

Mid-market Cloud Solutions

Competency)

+

25 seats (from Silver competency

core benefit)

100 seats (from Gold Cloud

Productivity)

+

100 seats (from Gold

competency core benefit)

25 seats (from Gold Small &

Mid-market Cloud Solutions

Competency)

+

100 seats (from gold


Other Competencies 25 seats (from Silver competency

core benefit)

100 seats (from Gold


*O365 licenses through MPN is subjected to Country and WW maximum cap. To learn more about IUR policy and license grants, please visit http://aka.ms/iur

Two new Cloud Competencies will be launched in late September 2014. This information is as of August 25, 2014.

http://aka.ms/iur

Office Blog:

http://blogs.office.com/

Office Blog

Yammer Networks

MPN Switzerland Network:

https://www.yammer.com/mpnswitzerland

Office 365 Technical Network:

https://www.yammer.com/itpronetwork

Office 365 Partner Community:

https://www.yammer.com/office365partners

Roadmap & Support

Office 365 Roadmap:

http://office.microsoft.com/en-

us/products/office-365-roadmap-

FX104343353.aspx

Office 365 Customer Support:

http://technet.microsoft.com/en-

us/library/office-365-support.aspx

Office 365 Partner Support:

http://technet.microsoft.com/en-

us/library/office-365-partners.aspx

Be informed – stay informed

http://blogs.office.com/

https://www.yammer.com/mpnswitzerland

https://www.yammer.com/itpronetwork

https://www.yammer.com/office365partners

http://office.microsoft.com/en-us/products/office-365-roadmap-FX104343353.aspx

http://technet.microsoft.com/en-us/library/office-365-support.aspx

http://technet.microsoft.com/en-us/library/office-365-partners.aspx

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