cloud metrics that matter - cloud cruiser€¦ · deirdre mahon cmo & head of customer success....

© 2015 Cloud Cruiser | www.cloudcruiser.com© 2017 Cloud Cruiser | www.cloudcruiser.com

Cloud Metrics That MatterAn Introduction to Cloud Analytics

© 2017 Cloud Cruiser | www.cloudcruiser.com

Meet our speakers

Deirdre MahonCMO & Head of Customer Success

Cloud Cruiser

Paul ZinnSenior Director, Products

Cloud Cruiser


Today’s Topics

• KPIs & metrics

• Key considerations for KPIs

• Putting a plan in place

• Product demo

© 2015 Cloud Cruiser | www.cloudcruiser.com4

Monthly spend by application

Actual spend vs. budget

Application uptime

SLA performance

Cost reduction

CPU hours

GBs of storage

Network transfer rates

AWS cloud costs

VM hours

KPIs

MetricsVS.


Key Considerations for Managing KPIs

● Consistent• Align period with specific metrics (daily, weekly, quarterly…)• Collect data over time to understand trends and growth trajectory

● Sharable• Establish audiences (cloud stakeholders)• Keep KPIs relevant and timely

● Actionable• Identify when and what to do• Make it easy to act on KPIs

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Common cloud pitfalls

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Over- and under-provisioned resources

Uncontrolled spending

Orphaned VMs(Zombies)

Runaway resources

Lack of accountability


#1 Understand your audience

‘REVIEWERS’“I need to

understand and control costs and justify the budget

spend.”

‘DOERS’“I need fast access to services and I

need to make sure they are optimized.”

DevOps

Cloud Architects Line of Business

IT Finance


#2 Prepare your data● Identify key fields (dimensions & measures)

● Ex 1: “I need to track AWS spend by Business Unit”

● Ex 2: “I need to track storage by application”

● Normalize data across clouds● Quantities, timeframes, field names

● Tag everything!● Ex 1: Organizational: BU, Division, Department, Group, User

● Ex 2: Environment: DevTest, QA, Production

● Ex 3: Financial: Cost Center, Account, Subscription ID


#3 Start simple – grow with time

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FinanceGovernance & control

Bill of ITCosts by BU, dept, division

Trends and forecasts

Line of Business (LOB)Cost & usage accountability

Top costs by dept, project, userTop costs by provider, app, resource

Budgets

IT / DevOps:Service optimization

VM UtilizationResource trends and alerts


#4 Drive results

● Provide knowledge, not data

● Match visualizations to your audience

● Deliver rules-based recommendations

● Make recommendations easily actionable

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Product Tour

1


Key Takeaways

● ‘Garbage in, garbage out’ – normalize and tag your data so your reports and recommendations are based on fact

● Get input from key stakeholders across IT, Finance, and Lines of Business

● Make your insights actionable – if users have to think about how to act, most won’t

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Q&A


Thanks for joining us today! Let’s connect!

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www.cloudcruiser.com

[email protected]

@CloudCruiserInc

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cloud metrics that matter - cloud cruiser€¦ · deirdre mahon cmo & head of customer success....

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