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Comm-Works, your partner for life. As a single source provider of technology integration and project management services, we have the ability to meet your most complex technology needs. We value good judgment and have an enduring commitment to incorporate business ethics, corporate responsibility, and global sustainability throughout each of our projects.

Our mission is to be the most trusted provider of outsourced technology deployment, infrastructure, and support services to organizations worldwide. Acting as an extension of your business, our success is measured by how well we serve you.

I N T R O D U C T I O N

WE THRIVE

ON YOUR

SUCCESS

A T R U E I T P A R T N E R S H I P

Optimize your network’s performance to work at the peak efficiency levels that your business demands, and reduce the impact of IT failures by minimizing their occurrence. Comm-Works’ fully managed program provides network reliability and quality service to ensure that your network is running predictably, optimally and securely. All aspects of your network are covered: security, networking, data protection, applications, hardware, and user support - we handle it all for a single, predictable price.

As your trusted IT partner, we provide the benefits of an internal MIS department for a fraction of the cost of staffing one yourself. Our comprehensive approach allows us to meet your most critical IT demands. Complete IT support and management for a fixed monthly price – it’s that simple.

S U P P O R T W O R K S

HELP DESKOur North American based help desk service operates 24/7/365 with an 80% average resolution rate on the first call. We handle end users so your staff can focus on high-level projects.

MONITORINGImprove your IT systems with a customized remote monitoring solution that best supports your business needs. Our proactive approach ensures potential device and network issues are identified and resolved before they can affect performance.

MANAGEMENTComm-Works offers full management of your remote sites to ensure your IT network is always healthy and secure. From configurations to troubleshooting, Comm-Works is your trusted IT partner.

W H Y S U P P O R T W O R K S ?

Prevent problems before they happen. SupportWorks remotely monitors and manages your network environment; proactively identifying and remediating issues before they result in IT failures.

Comm-Works has skilled resources readily available to assist with your security, compliance, and reporting needs, as well as help with any network problems. Our predictable OpEx pricing model allows for accurate planning and budgeting. For consistent, reliable, and timely service, choose SupportWorks.

C O N N E C T I V I T Y A S A S E R V I C E

A strong business starts with a strong connection. Comm-Works offers state-of-the-art broadband technology and coordinates your connectivity needs, remaining a single point of contact across multiple service providers.

Comm-Works treats each location as a separate entity, considering all locations’ unique variables, and then matching clients with the most effective and cost-efficient service provider.

We leverage our relationships with each provider to ensure that our customers get the best price, fastest connection, highest productivity, and all the bandwidth needed to deploy large volumes of data. Let Comm-Works keep you connected with our broadband and connectivity services.

W I R E L E S S A S A S E R V I C E

Comm-Works’ Wireless as a Service covers the entire wireless LAN lifecycle including the planning, deployment, security, and support phases.

We provide customers with the knowledge, resources, and equipment needed to readily create and deploy mobility solutions. We work closely with our customers to understand their expectations and develop a customized network that allows for easy adaptation to future wireless technologies.

Once deployed, our expert technicians proactively manage and support your wireless network. By monitoring the health of your network, we are able to detect and remediate issues before they affect performance.

U N I F I E D C O M M U N I C A T I O N S

Comm-Works’ Unified Communication solutions are designed to provide our customers with advanced functionality, resiliency, flexibility, management, and support.

Unified Communications as a Service (UCaaS) and VoIP services offer cloud-based calling and mobility features so you can seamlessly communicate across all of your locations. Our solutions are intended to leverage your organization’s resources in order to meet business goals and objectives.

We promise to match your business with a voice service that meets the needs of each individual location so you can develop a comprehensive solution that is convenient and cost-effective.

C L O U D S E R V I C E S

Comm-Works offers a range of cloud services for our customers, including:

• Unified Communications as a Service/VoIP • PCI Compliance• UC Management• Colocation • Infrastructure as a Service• Desktop as a Service• Cloud Storage • DevOps/Agile IT

Comm-Works has the ability to monitor and manage your IT solutions, leaving you time to focus on your business.

REV CW0116 - C&M SERVICES

L O C A T I O N S + C O V E R A G E

HEADQUARTERS1405 Xenium Lane N., Suite 120Minneapolis, MN 55441Toll-free: 800.853.8090Local: 763.258.5800Fax: 763.475.6656

INDIANAPOLIS1007 Third Ave. SWCarmel, IN 46032Toll-free: 800.876.0922Local: 317.816.6900Fax: 317.816.6915

WASHINGTON D.C.3810 Concorde Parkway, Suite 500Chantilly, VA 20151Toll-free: 800.394.4444Local: 703.550.0200Fax: 703.550.7663

763.258.5800 or 800.853.8090questions@comm-works.com www.comm-works.com