Customer Webinar:Rapid Integration for Salesforce and Oracle

Darren Cunningham, Informatica CloudLien Q Chen, RAE Systems

Mark Murray, Informatica Cloud

Twitter: @infacloud

2

How Many Systems Are You Integrating Today?

Nothing Yet… 1-3 Databases 1 ERP Multiple Systems/MDM

3

Today’s Agenda

• The Benefits of Cloud Integration

• RAE Systems Case study: Salesforce and Oracle EBS

• Informatica Cloud Overview

• Discussion and Next Steps

4

All parts of IT Moving to CloudThe rise of the Hybrid IT organization

YourNewHybridITOrg

SaaS PaaS IaaS

YourCompany

Mainframe

CustomApplication

CustomApplication

CustomApplication

CustomApplication

CustomApplication

5

All parts of IT Moving to CloudThe rise of the Hybrid IT organization

YourNewHybridITOrg

SaaS PaaS IaaS

YourCompany

Mainframe

CustomApplication

CustomApplication

CustomApplication

CustomApplication

CustomApplication

“We used to have the luxury of thinking about our four walls.”

Norm Fjeldheim, SVP and CIO, Qualcomm

WSJ On-line: 25 April 2011, “The View from the CIO’s Office”

6

2011: What We Hear Every Day from IT….

7

The Benefits of Cloud Integration

Greater Adoption

More Business Value

Stronger Connection

Greater IT/Business Alignment

8

Primary Cloud Integration Use Cases:

Your Company

Migrate Sync Monitor ReplicateValidate

9

Typical Salesforce Integration Scenarios

CustomerMaster

ProductMaster

Order History

Opportunity to

Order

• Other data management requirements include:• Data replication, analytics/BI, data cleansing, etc.

You need to consider integration for what it is: the mother of all single points of failure.“

”David LinthicumAuthor, Cloud Computing and SOA Convergence in Your Enterprise

10

Today’s Agenda

• The Benefits of Cloud Integration

• RAE Systems Case study: Salesforce and Oracle EBS

• Informatica Cloud Overview

• Discussion and Next Steps

11

Case Study: RAE Systems

Lien Q. Chen

Director, Corporate IT

12

History of RAE Systems

• Leading global provider of rapidly deployable, connected and intelligent gas, volatile organic compounds (VOCs) and radiation-detection systems

• RAE has been the product innovator of portable PIDs and is known as the “PID” & “Real-time Wireless Detection” company

• RAE Systems detectors are used in public events, oil & gas, industrial hygiene, civil defense, first responder/HazMat + disasters: 2010 Gulf oil spill + Japan disaster

• Established in 1991, used in more than 120 countries, 37 global patents on PID, Sensor, Multigas, Wireless technology

• Headquartered in San Jose, California

13

Our Challenge

• It is imperative that we can respond quickly to requests for repair or replacement – imperative for worker and public safety

• We needed to create a fully automated order process to service orders quickly and in an efficient fashion

14

Why Informatica Cloud?

• Evaluated three vendors, and chose Informatica Cloud for its ease of use and intuitive user interface

• Synchronize Salesforce CRM with Oracle EBS R-12 (accounts, pricing, products, quotes, S/O, Tracking#)

• Improve order accuracy through data cleansing

15

Results

• Handled Gulf Oil Crisis requests efficiently to protect health of workers

• Service team now focuses on customer service rather than order-entry concerns

• Cloud integration eliminates dual data entry problems

• Orders captured and vital shipments delivered on time

16

Gulf Oil Crisis Examples

Protect Cleanup Workers from Exposure to Toxic Oil Byproducts

Wildlife Monitoring

Monitoring Decontamination of People and Equipment

Area Monitoring of Shoreline

17

Results

• Pricing, product & S/O updates from Oracle ERP flow into Salesforce CRM• Quotes based on status in Salesforce CRM flow into Oracle ERP for booking• Account information in Salesforce CRM map to Oracle ERP

• Pricing• Product• S/O and Tracking#

• Quotes• Account

18

Results

• The RAE Systems US service order environment is now completely automated by Informatica Cloud, which was implemented in less than three months

• Informatica Cloud is slated to be extended to the RAE Systems European service operation

19

Today’s Agenda

• The Benefits of Cloud Integration

• RAE Systems Case study: Salesforce and Oracle EBS

• Informatica Cloud Overview

• Discussion and Next Steps

20

www.InformaticaCloud.com

21

Informatica Cloud: True SaaS IntegrationMultitenant Cloud-based Service…

Your Company

2 1

22

21

Your Company

SecureAgent

Informatica Cloud: True SaaS IntegrationMultitenant Cloud-based Service…

3

23

#1 on AppExchange 3 yrs in a row#1 by customer count

#1 by data volumes

24

Why Informatica Cloud?Over 1500 companies, over 20 billion transactions a month

FinancialServices

and Insurance

FinancialServices

and Insurance

BusinessServicesBusinessServices

Healthcareand LifeSciences

Healthcareand LifeSciences

ManufacturingManufacturingMedia &

EntertainmentMedia &

EntertainmentTele

CommunicationsTele

CommunicationsHigh

TechnologyHigh

Technology

25

Demonstration: The 5 Minute Challenge

www.InformaticaCloud.com

26

Today’s Agenda

• The Benefits of Cloud Integration

• RAE Systems Case study: Salesforce and Oracle EBS

• Informatica Cloud Overview

• Discussion and Next Steps

27

Continuing to Innovate in the Cloud

Industry’s first true cloud-based integration service

Industry’s first usage-based integration service

Industry’s first mobile cloud integration service

28

Don’t Wait to Integrate! www.InformaticaCloud.com

29

Contacts

• Darren Cunningham, Informatica Cloud• dcunningham@informatica.com

• Mark Murray, Informatica Cloud• mmurray@informatica.com

• Lien Q Chen, RAE Systems

www.InformaticaCloud.com

Twitter: @infacloud