cloud & ai summit - ibm · 2019-11-18 · cloud & ai summit rpa –robotic process...
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Amsterdam, November 8, 2019
Drive innovation in a multi cloud reality
Cloud & AI Summit
RPA – Robotic Process Automation!Anything that can be automated should be automatedJoost van Wendel - Partner Fellow UiPathRobbie de Coster – Intelligent Automation practice lead IBM
About UiPath
A Leader in the 2019 Gartner Magic Quadrantfor Robotic Process Automation Software
Robotic process automation (or RPA) is an emerging form of business process automation technology based on the notion of metaphorical software robots (bots) or artificial intelligence (AI) workers.
Source Wikipedia
What is RPA
Anything that can be Automated, Will be
Finance Supply Chain IT HR Customer Services
• Process-to-pay
• Order-to-cash
• Record-to-report
• Inventory management
• Demand & supply
• Planning
• Invoice & contract
management
• Server & app
monitoring
• Routine
maintenance &
monitoring
• Payroll
• Onboarding &
offboarding
• Benefits
administration
• Address change
• Password reset
• Payments
• Scheduling
appointments
• Order modifications
Engage
Interact The system of engagement for humans and robots working together
Studio Orchestrator RobotsExplorer Insights
MeasureAlign RPA operations with strategic
business outcomes with powerful,
embedded analytics
BuildDemocratize the design of
workflows, from the simple
to the complex
PlanScientifically plan your RPA
implementation, powered by AI
ExecuteRobots work with your
application stack to carry
out automations
ManageDeploy and manage
automations
The Solution
INSERT SPEAKER CONTENT HEREAS REQUIRED
Building Processes – Low Code
1 Business Partner
2 Technology Partner
IBM Digital Business Automation
Engage
Interact The system of engagement for humans and robots working together
Studio Orchestrator RobotsExplorer Insights
MeasureAlign RPA operations with strategic
business outcomes with powerful,
embedded analytics
BuildDemocratize the design of
workflows, from the simple
to the complex
PlanScientifically plan your RPA
implementation, powered by AI
ExecuteRobots work with your
application stack to carry
out automations
ManageDeploy and manage
automations
The Solution
1 Business Partner
2 Technology Partner
IBM Digital Business Automation
IBM Digital Business Automation
Automation opportunities across different business functions
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IBMAutomation
Maturity AssessmentTool
Already assessed 300+ clients Worldwide
17
RPA as a start to build out
your Automation technology capability
Horizon 1 Horizon 2 Horizon 3
Human-2-Robot
Attended
RPA
Command
Centre
Process Mining
Orchestration
New UI for
employees
Document
Ingestion (incl.
OCR)
Chat (Text)
Chat (Voice)
AI Discovery
RPA
Automation as
a Service
(Cloud)
Analytics
Pa
tte
rn u
niq
ue
ne
ss
© 2018 IBM Corporation 4 May 2019 IBM Services1
Healthcare Providers
AutonomicsRPA AITypical %
Labor savings
Business
Enablement
Research, Develop
and Design
Supply, Make and
Deliver
Market Customer
Interactions & Sales%
Dir
ect
Co
ntr
ol
Ex
ecu
te10 %
Compliance & Regulatory
Reporting Planning
%% %20%
RPA + Autonomics
+ AI
Autonomics +
AI
5% IT Sourcing Strategy
5 %Information Technology
Strategy
25 % Financial Accounting
20 % IT Operations Mgmt
25 % Application Maintenance
20 % Auditing Operations
25 % IT Project Operations
10 % Internal Audit
20 % Facility Management
25 % Human Resources Mgmt
5%Corporate Strategy &
Planning
5 %JV, Shared Service &
Acquisit ion Planning
5 % Service Line Planning
20 %Information & Analytics
Architecture
10 %Service Line Performance
Management
20 % Business Resilience Ops
25 %Information Analysis &
Reporting
5 % JV Implementation
10%JV Contract &
Performance Mgmt
10 % Acquisit ion Management
20 %Collaboration & Info
Exchange Mgmt
15%Clinical Process Best
Practices/ Improvements
10 % Facility Planning
10 % Supply Chain Strategy
25 % Laboratory Operations
25 % Pharmacy Operations
25 % Radiology Operations
20 % Biomedical/Device Mgmt
20 %Application Portfolio & IT
Sourcing Management
20 %Capacity Utilization and
Case Management
5 %Collaboration &
Interoperability Strategy
5 %Electronic Health &
Digit ization Strategy
10 % Marketing & Brand Strat
10 %Clinical Performance &
Process Management
25 % Revenue Cycle Mgmt
20 %Marketing & Advertising
Program Delivery
5 %Service Line
Implementation
25 %Regulatory Compliance &
Accreditation Mgmt
20 %Centers of Excellence
Management
25 % Project Portfolio Mgmt
35 %Consumer / Patient
Strategy
15% Payer Strategy
15 %Physician / Provider
Strategy
30 %Consumer / Patient
Relationship Mgmt
25 %Physician / provider
Contract Management
20 %Clinical Workflow
Support
30 % Consumer / Patient Svcs
25 %Payer Relationship and
Contract Management
20 % Admissions Management
30 %Consumer / Patient
Satisfaction Monitoring
20 % App Dev/Deployment
20 % Acquisit ion activit ies
25 % Patient Reg & Admin
25 % Cost Accounting
10 % Fin Performance Mgmt
25 % IT Service Delivery
20 % Facility/Equipment Mgmt
15%Marketing and Sales
Performance Mgmt
10 % Service Admin & Ops
10 % Department Strategies
25 % Scheduling Management
25 %Procurement & Supply
Chain Management
25 % Insurance Verification
20 % Regulatory Compliance
20 %Clinical Resource
Scheduling
5 %Pricing and
Reimbursement Strategy
30% Security & Privacy Mgmt
25 % Payer Services
25 %Medical Billing Denial
Processing
3DOCUMENTATION REPOSITORY
1 OPPORTUNITY IDENTIFIER + PIPELINE
MANAGER
4COMPONENT GALLERY
5ENTERPRISE COMMUNITY
6PERFORMANCE REPORTING TOOL
2ROI CALCULATOR
IBM Cognitive Process Automation / © 2019 IBM Corporation20
Design Stage (incl. Design Workshops)2 weeks
6 weeks 3 weeks 1 month
PILOT PRODUCTION
1 2 3 4 5
Opportunity discovery
Feasibility assessment
Develop Test Deploy
Understand ExplorePrototype(Pilot)
EvaluateImplement& Evalute
GoNo-Go
GoNo-Go Per plan
6
Not part of Pilot
ContinuedDeployment
GoNo-Go
21
Success factors
1. Competitive advantage with Automation
2. Build a Center of Excellence (in steps)
3. Top-down & bottom-up approach
