C l i n i c 4b

Putting patients first has

always been our priority

at Tan Tock Seng Hospital.

Wel c om e

We value our patients most

Today, we are one of the largest multi-

disciplinary hospitals in Singapore.

We are committed to continuing our

founder’s legacy of compassion and care

for the people. At our hospital, we strive

to create an environment for holistic

healing.

Bringing together our best clinical

skills, a team-based approach, relevant

technologies and patient-centred

philosophy, we make every effort to

serve, care, heal and comfort our patients.

With this new technology, your entire journey within the clinic is now represented by just a single queue number.

Self-registration kiosks are available onsite to help speed up the registration process for all repeat visit patients.

• Pharmacy Services For first visit patients, the review of current

medications happens at the beginning of your journey, even prior to the doctor’s consultation. This new process allows our doctors to ensure that appropriate medications are prescribed in accordance with the pharmacist’s review.

• Payment The payment process has been streamlined

to reduce waiting time. Payment is now consolidated in a single counter. You will also have the option of wireless payment.

BETTER CARE and GREATER

EFFICIENCY

INITIATIVES FOR

We care by addressing your health concerns and treating your conditions within the best possible timeframe. Knowing that time is precious to you, we have now integrated our support services to ensure that patient care is delivered seamlessly within a single location.

• Automated Queue System We have now incorporated your pre-

planned treatment itinerary as part of the queue ticket.

2. DESTINATION CARE

1. EVIDENCE CARE The work of improving patient care never ceases. We care by delivering best care practices to you, and continuously enhancing your care management plans.

3. TEAM CAREWe care by working as a team to provide a one-stop healthcare experience to listen, treat and care for you. By housing multiple disciplines within one clinic, you will now have access to better co-ordinated care.

4. PERSONAlISED CAREWe care by being exceptional in everything we do for you, from going the extra mile to providing care that comes from our hearts.

• Enquiry Hotline As part of our service enhancement

efforts, we have provided a one-stop appointment hotline. Our patient service associate team is committed to going the extra mile and delivering personalised care from the heart.

• Care Coordinators Care Coordinators are on hand to

chaperone you within the clinic and hospital.

Diabetes and EndocrineThe Diabetes and Endocrine Clinic manages a full spectrum of endocrine and metabolic diseases.

General MedicineThe General Medicine Clinic provides care to patients with undifferentiated conditions and multiple complicated medical diagnoses.

HaematologyThe Haematology Clinic comprises experienced haematologists, haematology nurses and medical technologists. Together with the laboratory, we offer a comprehensive range of tests that will first accurately define a haematological problem. Our haematologists and nurses will then coordinate with relevant clinical and paraclinical services to manage your haematological problem holistically. We are experienced in managing all types of benign haematological problems and a wide range of haematologic malignancies using up-to-date therapeutic protocols.

Infectious DiseaseThe Infectious Disease Clinic provides care in the diagnosis and treatment of a wide range of infectious diseases, post-infectious exposure and outbreak case management.

Pain Management The Pain Management Clinic is a collaboration amongst the traditional pain services of TTSH. We offer a multi-disciplinary approach to the management of chronic pain syndromes, which coordinates pharmacotherapy, functional rehabilitation, pain psychology and interventional pain procedures for optimal pain management.

Psychological MedicineThe Psychological Medicine Clinic provides psychiatric management for individuals who suffer from psychiatric disorders such as depression disorders, anxiety and panic disorders, psychosis, somatoform disorders, neuropsychiatric disorders and disorders in the elderly and medically ill, including dementia with behavioural disturbances.

Renal MedicineThe Renal Medicine Clinic provides care in the diagnosis, investigation, evaluation and treatment of patients with kidney diseases, including general nephrology, glomerular diseases, haemodialysis, peritoneal dialysis (PD) and kidney transplant.

Respiratory and Critical Care MedicineThe Respiratory and Critical Care Medicine Clinic provides comprehensive consultative, diagnostic and therapeutic services for patients with airway and lung diseases.

MULTI-DISCIPLINARY specialist CARE

At Clinic 4B, you will have access to these disciplines.

Putting you as our first priority has always been the hallmark of our quality improvement journey.

Your feedback will help us serve you better as we work towards providing quality care for you and your family. We welcome you to pick up the feedback forms from any of our clinics.

We Value Your Feedback

ClINIC 2B

Gastroenterology and HepatologyGeneral SurgeryUrology

ClINIC 4B

Diabetes and EndocrineGeneral MedicineHaematologyInfectious DiseasePain ManagementPsychological MedicineRenal MedicineRespiratory and Critical Care Medicine

ClINIC 5B

Centre for Advanced Rehabilitation Therapeutics (CART)

ClINIC 6B

Complementary Integrative MedicineDental

WEllNESS SERVICES

Health Enrichment CentreCorporate and Individual Screening Programmes

Travellers’ Health & Vaccination Clinic Travel Health ServicesHealth Vaccinations

For a full listing of our services, please visit www.ttsh.com.sg

ClINIC B1B

Orthopaedic SurgeryRheumatology, Allergy and Immunology

PR-BDU-ED-NOV-11-2K

CLINIC 4BLevel 4, TTSH Medical CentreTan Tock Seng Hospital

CLINIC OPERATION HOURSMonday to Friday : 8.00am – 5.30pmSaturday : 8.00am – 12.30pmSunday and Public Holiday : Closed

ENQUIRY AND APPOINTMENTTel : (65) 1800-PEARl-00 / 1800-73275-00Email : Clinic4B@ttsh.com.sg Fax : (65) 6732 7520

TAN TOCk SENg HOSPITAL 11 Jalan Tan Tock Seng Singapore 308433 (Nearest MRT Station: Novena)

Website : www.ttsh.com.sg

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