click to edit master title style s16 – managing change to achieve results a journey of discovery...
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S16 – Managing Change to Achieve ResultsA Journey of Discovery for e-Records and Information Governance
© 2014 LaMarsh Global
MER 2015 – May 19, 2015Rick Rothermel, CEO and Director of Consulting Services
S16 – Managing Change to Achieve ResultsA Journey of Discovery for e-Records and Information GovernanceMER 2015 – May 19, 2015Karen Strong, Managing Director, Change Management Practice Lead
Information Management for Everyone
Change Management focuses on the adoption and use of processes, tools & behaviors from projects or programs that change the way people work……it helps people choose to change the way they work.
Information Management for Everyone
Reason for Introducing Change
…Specific Organizational Outcome
Click to edit Master title style
= without change management
K. Judge
21 = with change management
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THE IMPACT OF MANAGED CHANGE™
1) Reduces the degree of pain and drop in productivity2) Accelerates the change; Achieves benefits sooner3) Achieves higher level of results4) Insures sustainability
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5© 2014 LaMarsh Global
Information Management for Everyone
Data: Correlation to Project Outcomes
How much of your program or
project investmentare you willingto put at risk?
Information Management for Everyone
Information Management for Everyone
Complexity due to Size and Scope• Purpose• Particulars • People
e-Records & Information Governance Programs
Information Management for Everyone
Information Management for Everyone
Complexity due to Size and Scope• Purpose• Particulars • People
e-Records & Information Governance Programs
Information Management for Everyone
Information Management for Everyone
e-Records & Information Governance ProgramsImpact on:• Culture• Structure• Processes• Systems/Tools• People
Click to edit Master title styleCULTURE – AN ELEMENT OF CHANGE
• How we behave
• What we believe
• Rules we follow:
– In rule book
– Unwritten rules
13© 2014 LaMarsh Global
K. Judge
Information Management for Everyone
e-Records & Information Governance ProgramsImpact on:• Culture• Structure• Processes• Systems/Tools• People
Information Management for Everyone
Considerations for Transition to Desired State
• Change Leadership
• Resistance
Information Management for Everyone
Click to edit Master title styleRESISTANCE
K. Judge
© 2014 LaMarsh Global 17
Click to edit Master title styleWhere Does Resistance Come From?
When people find it difficult to change it is usually for some combination of the following reasons:
1. They don’t want to change from the way they do things now
2. They don’t what to change to what the Project Team is recommending
3. They don’t want to go through the effort of getting to the new way
4. They don’t trust the leadership’s ability to get them to the new way
5. They don’t trust the Project Team’s ability to get them to the new way
6. They have been there and done that before and don’t believe it will be any
more successful this time than the last time……or, if it is successful, the way
it will be done is too painful
Click to edit Master title styleMANAGED CHANGE™ MODEL
External Change Drivers
Internal
Change
Drivers
Prepare to Change
Resistance
Sponsor TargetChange Agent
Culture History
Identify the Change
DeltaCurrent Desired
Plan the Change
RewardCommunication Learning
Implement the Change
Sustain the Change
© 2014 LaMarsh Global
Information Management for Everyone
When we communicate our purpose or cause first, we communicate in a way that drives decision‐making and behavior.
Develop a Compelling Vision for Your Change
Information Management for Everyone
Continue the Conversation over Lunch
The Golden Circle
Information Management for Everyone
Beliefs and behaviors easily understood to become actionable• Executive
Leadership• Legal/Compliance• Records
Management• IT• All Employees
Inspire Everyone to Take Action
Information Management for Everyone
Information Management for Everyone
Contact
Rick Rothermel ([email protected])CEO and Director of Consulting ServicesLaMarsh GlobalMobile: (248) 459-8273 www.lamarsh.com
Karen Strong ([email protected])Managing Director, Change Management Practice LeadGimmalMobile: (513) 490-0100www.gimmal.com