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Alberto Medina

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Manual Transmittal10.2.9Occupant Emergency Planning

Table of ContentsTable of Contents

10.2.9.1 General

10.2.9.2 Responsibilities

10.2.9.3 Occupant Emergency Organization

10.2.9.4 Plan Development

10.2.9.5 Components of the Plan

10.2.9.5.1 Plan Development Where the Designated Official is not a Service Employee

10.2.9.5.2 Review of Occupant Emergency Plans

10.2.9.6 Evacuation

10.2.9.6.1 Evacuation Authorization

10.2.9.6.2 Evacuation Signals

10.2.9.6.3 Evacuation Procedures

10.2.9.6.4 Evacuation Site and Re-entry

10.2.9.7 Drill Schedules

10.2.9.8 Emergency Services

10.2.9.8.1 Medical Assistance

10.2.9.8.2 Rescue

10.2.9.9 Fire Emergency

10.2.9.9.1 Planning

10.2.9.9.2 Special Consideration for Information Processing Facilities

10.2.9.10 Bombs and Bomb Threats

10.2.9.10.1 Planning

10.2.9.10.2 Bomb Search

10.2.9.10.3 Evacuation

10.2.9.10.4 Bomb Detonations

10.2.9.11 Hazardous Material (HAZMAT)

10.2.9.11.1 Biological/Chemical Threat


10.2.9.12 Severe Weather

10.2.9.12.1 Office Closings

10.2.9.13 Demonstrations

10.2.9.13.1 Employee Job Actions

10.2.9.13.2 Use of Internal Revenue Service Enforcement Personnel

10.2.9.14 Implementation of the Protect Act: Code Adam and Amber Alert Procedures


Part 10 Security, Privacy and AssuranceChapter 2 Physical Security Program

IRM 10.2.9

Cat. No. 51721A (09-21-2009) Internal Revenue Manual 10.2.9

10.2.9.15 Hostage Situations


10.2.9.15.2 Guidelines

10.2.9.16 Earthquake


10.2.9.17 Shelter-In-Place (SIP)


10.2.9.18 Emergency Communications System

10.2.9.19 Communications and Liaison


Exhibits10.2.9-1 DHS/FPS Occupant Emergency Plan (OEP) Check List

10.2.9-2 Planning Checklist for Hazardous Material (HAZMAT) Incidents

10.2.9-3 Emergency Evacuation Checklist

10.2.9-4 Shelter-In-Place (SIP) Checklist

10.2.9-5 Instructions for Completing the Emergency Evacuation Checklist

10.2.9-6 Emergency Evacuation/Shelter-In-Place Training Record

Part 10 Security, Privacy and AssuranceChapter 2 Physical Security Program

IRM 10.2.9

10.2.9 Internal Revenue Manual Cat. No. 51721A (09-21-2009)

10.2.9.1(09-21-2009)General

(1) Occupant Emergency Plans (OEP) are an essential part of a security program.In the event of an emergency, properly developed plans can reduce the threatto personnel, property, and other assets while minimizing work disruption. ThisSection provides guidelines and requirements for the preparation and mainte-nance of plans to deal with those emergency situations that could affectfacilities occupied by Service personnel.

(2) This section prescribes the occupant emergency planning process for allInternal Revenue Service personnel, including Chief Counsel and TreasuryInspector General for Tax Administration personnel, and all Internal RevenueService facilities.

(3) Because of the variety of size and functions of Service facilities it is im-practical to develop a standard Occupant Emergency Plan suitable for alloffices. While this Section does prescribe guidelines and procedures to followwhen preparing an emergency plan, it is essential that each plan be tailored toaccommodate local conditions and requirements. Emphasis must be placed ondeveloping a workable, realistic plan with the key ingredient being life safety.Some plans will be more elaborate than others, i.e. a submission processingcampus plan will be quite extensive while the plan for a small post of duty mayrequire only a few paragraphs.

(4) The plan must provide guidance for occupants to follow in the event of anemergency to protect themselves and other personnel within the office, build-ing/facility. Personnel safety is the primary concern of any occupant emergencyplan. However, just as important is the protection of the facility, property,equipment, money, and tax information. For these reasons, all plausible situa-tions must be addressed so that all personnel involved will know whatprocedures to follow or where to obtain the necessary information. (Exhibit10.2.9-1 provides an Occupant Emergency Plan Check List to assist in formu-lating a sound plan.)

10.2.9.2(09-21-2009)Responsibilities

(1) The Department of Homeland Security (DHS), Federal Protective Service(FPS) requires that Occupant Emergency Plans be prepared for all federallyoccupied space. Because of these requirements and in an effort to cooperatewith the GSA and other tenant agencies, Service plans will follow the DHS/FPS occupant emergency guidelines whenever possible.

(2) Per IRM 10.2.4.3, The Chief, Agency-Wide Shared Services, is authorized toprescribe the Physical Security Program for use within the IRS. The Director,Physical Security and Emergency Preparedness, is responsible for oversight ofthis IRS Program. The Associate Director, Risk Management, is responsible forplanning, developing, implementing, evaluating, and controlling this IRSProgram.

(3) Each PSEP Area Director is responsible for ensuring that adequate OccupantEmergency Plans are developed for facilities at all service sites they support.

(4) The local Physical Security Office, with input from the Designated Official, isresponsible for development and maintenance of the Occupant EmergencyPlan (in electronic format) for Service facilities they support.

(5) At those facilities where IRS is the primary Federal agency, the highest rankingofficial at the site, typically the Senior Commissioner Representative (SCR), ortheir designee, will serve as the Designated Official and will be responsible forassisting the local Physical Security Office in the development and mainte-

Occupant Emergency Planning 10.2.9 page 1

Cat. No. 51721A (09-21-2009) Internal Revenue Manual 10.2.9.2

nance of the Occupant Emergency Plan by notifying the local Physical SecurityOffice when a change in personnel and/or office conditions occur so thatnecessary changes can be made. At those facilities where the DesignatedOfficial is not an IRS employee (multi-tenant buildings where IRS is not thelead tenant), IRS officials at that site will work with the Designated Official todevelop and maintain the plan.

(6) All managers who have employees assigned as team members to the plan,will notify the OEP Coordinator when any member is transferred, retires, orbecause of extraordinary workload and/or circumstances can no longerperform their duties as an OEP team member and will provide a replacementmember, providing the name and other pertinent information required to theOEP Coordinator. The OEP Coordinator will forward the information to the localPhysical Security Office for the necessary updates to be made in the OEP.Managers who have employees with disabilities will also notify the appropriatemonitor and the Plan Coordinator when that employee is not on the premises(attending training, on vacation, sick leave, etc.).

10.2.9.3(10-01-2008)Occupant EmergencyOrganization

(1) The Occupant Emergency Plan is devised to provide emergency proceduresfor the protection of life and property in specific federally occupied space andis designed to safely evacuate employees assigned to the building/facility andvisitors. All resident federal agencies assigned to the building or facility shouldbe a part of the plan.

(2) An emergency may involve fires, bomb threats, explosions, HAZMAT, demon-strations, civil disturbances, hostage situations, floods, hurricanes, winterstorms, tornadoes, power failures, or earthquakes as well as other natural andhuman caused disasters. In the event of an emergency, properly developedplans should reduce the threat to personnel, property and other assets whileminimizing work disruption.

(3) The Federal agency having the largest number of employees working andrenting space square footage in a building/facility is the primary occupantagency. As such, the highest ranking official of the primary occupant agency isgenerally identified as the Designated Official. The Designated Official assistsin the coordination of the plan with all tenants, activates the plan and overseesthe response should an emergency occur, and ensures that the plan isfollowed during emergencies.

(4) Emergency operations are directed by the Command Center Team. Thefollowing are recommended components of the Command Center Team.However, during the emergency operation, it may not be necessary or feasibleto include all components.

a. Designated Official -- the highest ranking official of the primary occupantagency or the alternate highest ranking official or designee selected bymutual agreement of other occupant agency officials. This official is re-sponsible for the activation, coordination and maintenance of the plan inall emergencies during normal duty hours.

b. Occupant Emergency Coordinator -- assists and acts for the DesignatedOfficial and serves as a liaison with other team members. Record imple-mented emergency procedures, maintains organization records (monthlyupdates) and provides other required administrative services.

c. Damage Control Coordinator -- identifies utilities, fire protection alarmsystems, communications equipment and other emergency equipment in

page 2 10.2 Physical Security Program

10.2.9.3 Internal Revenue Manual Cat. No. 51721A (09-21-2009)

the building; maintains an emergency call list for utilities and hazardoussubstances; directs damage control team activities and makes recommen-dations regarding use of facilities and equipment. (This responsibility maybe performed by the building engineer or other individual familiar with thefacility, its contents and equipment.)

d. Floor Team Coordinator -- during an emergency controls plannedmovement (between floors) and other activities of occupants; and, coordi-nates floor and elevator monitor activities.

e. Medical Coordinator-- identifies available medical emergency services,maintains first aid equipment, arranges CPR, first-aid and other paramedi-cal training and maintains lists of personnel with paramedical training.

f. Technical Advisors -- occupants familiar with the building’s utilities andmechanical systems or other areas of expertise who advise the DO andOEC. In a small facility, some positions, such as Administrative Officer,Medical Coordinator, and Floor Team Coordinator, may not be needed; orone person could perform several functions

(5) The Occupant Emergency Organization is comprised of tenant employees ofagencies in a building who volunteer to participate on the team and aredelegated specific team assignments established by the occupant emergencyplan. The OEP team members play a key role in the Occupant EmergencyPlan implementation and enhance a quick response to events. The teams maybe called upon to assist in controlling events by directing evacuations, commu-nicating information, securing areas and assisting in shelter in place. Thefollowing are recommended team positions although all positions may not beneeded.

a. Floor Captain – Directs the activities of monitors for assigned floors,conducts a final check of rooms on a floor and notifies the CommandCenter that a floor is all clear or assistance is needed

b. Floor Monitor – Directs occupants to nearest exit, checks floor to makesure it has been evacuated, advises floor captain when area is clear orwhen assistance is needed

c. Stairwell Monitor – Checks stairwell doors and stairwell to assure theyare clear, keeps doors open and traffic moving, redirects personnel ifstairwell becomes congested or unsafe and reports to the floor captainwhen floor is clear or assistance is needed

d. Elevator Monitor – Reports to elevator lobby, redirects occupants to stair-wells and advises floor captain if assistance is needed

e. Special Assistance Monitors – Assists individuals with disabilities inevacuating and advises Stairwell Monitor and Floor Captain if occupant isunable to evacuate and needs assistance (assistance monitors shouldremain with disabled individuals throughout the event)

10.2.9.4(09-21-2009)Plan Development

(1) An effective plan includes all anticipated emergencies, but is simple to followand implement. Complex plans are more difficult to operate and often causeconfusion. The plan should be designed to eliminate confusion and provide anorderly procedure for the protection of personnel, documents, property and fa-cilities. Life safety is the primary concern.

(2) A properly developed plan will require coordination with the various agenciesand departments, both Federal and State, which provide assistance duringemergencies. For example, knowledge of procedures and techniques used bylocal fire and police departments and the Federal Protective Service (FPS) isnecessary to develop an effective plan to deal with fires, building evacuations,



demonstrations, chemical/biological threats, etc. Contacts with local emergencyorganizations can develop awareness of local conditions for which specialplanning is needed such as flood, earthquake, and local severe weatherhazards.

(3) An Advisory Committee consisting of the Building Manager, FPS personnel,local IRS physical security office, technical experts and local authorities maybe formed to help develop the plan and organization. The committee shouldremain available for consultation after the plan has been completed.

(4) It is important that all occupant agencies and activities be involved in allaspects of planning and staffing of the Occupant Emergency Plan. If there arenon-government businesses in the building or facility, those businesses shouldbe invited to participate. It should be explained that the plan is designed toprotect the life and property of all occupants and their participation will permittheir special interests and needs to be considered and incorporated into theplan. If they do not desire to participate in the plan, the plan should bedeveloped without their input.

(5) Provisions will be made in the plan that if an emergency does occur, wherethere is possible danger to other tenants, such as a fire, water leak, discoveryof an explosive device, hazardous material, etc., the building management andother tenants will be notified.

(6) If there is a child care center, the IRS Designated Official or the local PhysicalSecurity Office personnel should work with the building management andDirector of such facility to ensure that emergency response procedures havebeen developed and posted, and that: .

a. Child Care Center staff should know whom to contact in the event of amedical emergency, how the center will be notified of a fire or otherdanger that may require evacuation, the location of the fire alarm boxesand fire extinguishers, the primary and secondary evacuation routes, andthe locations of safe areas. Center staff should be reminded to select ameeting place that is clear of the facility and to provide this information toparents.

b. Each staff member should be assigned a specific group of children forwhom he/she is to be responsible during an emergency. Center staffshould conduct practice drills over the prescribed evacuation routes sochildren won’t be unprepared or unduly alarmed should a real emergencyoccur.

(7) The plan will identify the responsible individual for each action specified in theplan.

10.2.9.5(10-01-2008)Components of the Plan

(1) The plan for each facility will be different because of the varied functions andsizes of offices and facilities within the Service, but at a minimum, the plan foreach facility will consist of an introduction describing the purpose, scope andgeneral content of the plan, and an appendix for each of the following:

a. The Emergency Organizationb. Emergency Event Notification and Informationc. Evacuation Proceduresd. Responsibilities of Managers and Employeese. Fire and Explosionf. Bomb Threats



g. HAZMAT Incidentsh. Shelter-in-Placei. Hostage Situationj. Demonstrations and Civil Disordersk. Natural Disasters and Severe Weatherl. Emergency Communication Systemm. Communications and Liaisonn. Checklist

(2) For smaller posts-of-duty the level of planning will be based on local condi-tions. At a minimum, each office will have a basic plan consisting of anintroduction describing the purpose, scope, general contents of the plan, andemergency procedures.

(3) The plan will designate a Command Center, staffed by the Command CenterTeam members. The Command Center is the center of all emergency commu-nications. An alternate off-site Command Center should also be designated tobe used in the event the emergency situation denies use of the primary site. Ifan alternate site is identified, include site specifics in the Occupant EmergencyPlan.

10.2.9.5.1(10-01-2008)Plan DevelopmentWhere the DesignatedOfficial is not a ServiceEmployee

(1) Each office or facility occupied by Service personnel will have an OccupantEmergency Plan whether or not a Service employee is the Designated Official.

(2) In facilities where the Designated Official is not a Service employee the re-sponsible Service official will cooperate with the Designated Official to developand maintain an effective Occupant Emergency Plan. Cooperation will include:

a. Advising the Designated Official of the Service’s needs and requirementsb. Participating in training, drills, and tests, and c. providing proportionate

staffing for the plan

(3) The responsible Service Official, with assistance from local Physical Securitypersonnel, will evaluate the plan developed by the Designated Official to insurethat it is adequate to meet the Service’s needs. The plan will be evaluated perguidelines in this Section. If the plan is determined to be inadequate and theDesignated Official will not make the necessary adjustments, the responsibleService Official will supplement the plan as necessary. Any supplements deter-mined to be necessary will be prepared as appendixes to the OccupantEmergency Plan and will be distributed to Service employees as appropriate.

10.2.9.5.2(09-21-2009)Review of OccupantEmergency Plans

(1) Each Occupant Emergency Plan will be reviewed annually by local securitypersonnel or assigned security personnel. Use Exhibit 10.2.9-1 DHS/FPSOccupant Emergency Plan (OEP) Check List to review the OEP and documentfindings. Share findings with Designated Official. Certify to Risk ManagementProgram Office that review was completed.

(2) The plan should be developed to provide procedures which will reduce theeffect of the emergency to the greatest extent practical.


Cat. No. 51721A (09-21-2009) Internal Revenue Manual 10.2.9.5.2

10.2.9.6(10-01-2008)Evacuation

(1) The larger the building the more complicated the evacuation tends to be. Theevacuation procedures should provide for the fastest route(s) out of thebuilding for all occupants. Alternate routes should also be specified in theevent the primary route is not accessible. The primary goal is to move individu-als from the danger area as safely and rapidly as possible.

10.2.9.6.1(10-01-2008)EvacuationAuthorization

(1) The official(s), and designated alternates, authorized to order an evacuationmust be specified in the plan. The decision of whether to evacuate depends onthe type of threat, the circumstances of the threat and where the danger is oris suspected to be.

(2) Evacuation for a fire, bomb threat, explosion, inclement weather, utility failureor some other hazardous condition may or may not be prudent. There will besituations where a full evacuation will be automatic, however, evacuation of anentire building or area may not always be advisable or practical.

(3) In many cases partial evacuation will be more advisable, such as when anexplosive device is found in a large building or an explosion occurs in one areaof a large building. In situations where a partial evacuation is advisable, it isimportant that access to the hazardous area is controlled so that individuals donot inadvertently enter these areas.

(4) During partial evacuations, care must be taken not to move individuals from arelatively safe area through a hazardous area in the process of evacuation.Good communications and well trained monitors are necessary to prevent suchsituations.

10.2.9.6.2(10-01-2008)Evacuation Signals

(1) The method of notifying occupants and communications options available toevacuate will vary depending on the type of emergency, the building layout,alarm system installed, and communications systems available, but must bespecified in the plan. The general alarm can and should normally be used forcomplete evacuation.

(2) Different types of emergencies such as fire, bomb threat, bomb, suspiciouspackage, explosion, gas leak, power failure, etc. may require different proce-dures. Evacuation may also be advisable prior to a severe weather condition.Depending on the facility, these situations may require a method of notificationother than the general alarm.

(3) Good communications are necessary to get the proper word to the properpeople to avoid confusion. The monitors must know which procedure is to beused so that the occupants can be quickly notified and directed to the properlocation.

(4) To ensure that alarms, signals, and other methods of communication are inworking order and effective, periodic tests of the system may be conductedwithout an evacuation. Occupants will always be advised prior to such tests sothat they will become familiar with the methods of notifications.

10.2.9.6.3(10-01-2008)Evacuation Procedures

(1) Sites/Offices should identify evacuation assembly points or areas in advance.An accountability process should be developed. Drills should be conducted toensure assembly points and the accountability process is adequate.

(2) Keeping in mind that the first consideration is life safety, the evacuation shouldbe orderly and rapid. Personnel should take purses/wallets and coats



(inclement weather) with them but should not stop to take other personal be-longings. If conditions permit, cash, sensitive information and equipmentshould be secured in locked containers prior to evacuation.

(3) Doors and windows should be closed to provide effective smoke and fire con-tainment if the evacuation is for a fire. However, in order to keep those readilyaccessible to emergency response personnel, do not lock doors and windows.

(4) Individuals with disabilities must volunteer or request assistance in order to beidentified in the planning process. A monitor will be assigned to the individualto assist him/her in evacuating the area. Once the individual has been assistedto a pre-designated safe place, the monitor will notify the Occupant EmergencyCoordinator through the Occupant Emergency Organization. (Safe areas mustbe coordinated in advance with local emergency response authorities.)

(5) Monitors will ensure that persons do not re-enter the building/area(s)evacuated until the area(s) have been determined safe and the DesignatedOfficial authorizes re-entry. It is possible for persons visiting to be unaware thatan area or building has been evacuated unless some means is established toindicate the area is unsafe and may not be entered.

10.2.9.6.4(10-01-2008)Evacuation Site andRe-entry

(1) When a building or area is evacuated the evacuees must know where to go.The choices of where evacuees will go are varied but will be restricted by theconfiguration of the building, location of the building, facilities in the area andthe reason for evacuation.

(2) For general building evacuation, a nearby park, an auditorium in a nearbybuilding, etc., may be specified. For partial evacuation, instructions may specifyto go up or down one floor or leave the building and assemble at a specifiedalternate location. For severe weather warnings, instructions may specify toproceed to an inner core of the building, to the basement, to a nearby shelter,or to return home.

(3) It is important to set up a means of communicating to employees when it issafe to re-enter a building or that the building will have to remain closed for theday, etc. The method of recalling employees will often depend on where theyhave assembled. If the building has been cleared for re-entry, a simple an-nouncement made by the Occupant Emergency Coordinator to the employeesmay be sufficient. Or, each manager may be responsible for notifying theiremployees of re-entry. Whatever the method, a plan should be in place andshould be communicated to all employees.

(4) So that personnel do not access unsafe areas or unsafe buildings, it may beappropriate to provide controls for re-entry to the building especially if theemergency situation resulted in damage or obstructions.

10.2.9.7(09-21-2009)Drill Schedules

(1) To be effective, Evacuation and Shelter-In-Place plans must be tested. Evacu-ation test procedures assist the OEP team members in becoming familiar withtheir duties and give occupants an opportunity to experience the evacuationprocess.

(2) An Evacuation (Fire) drill will be conducted at least annually either as part of,or in addition to the plan review required in section 10.2.9.5.2. Although actualevacuation drills are recommended and are the most effective means of evalu-ating a plan, an effective drill can be conducted without a total evacuation of a



facility and may consist of a discussion about evacuation routes, duties andresponsibilities of various employees. These discussions will be followed by a″walk-through″ of the evacuation routes. Drills of this nature can be conductedby groups or sections of employees. Facilities that experience a high rate ofemployee turnover or temporary hires should consider semi-annual drills.Similarly, a Shelter-In-Place drill should take place annually.

(3) Procedures will be established to provide for the notification of all appropriateauthorities (CSIRC/SAMC, head of office, local Physical Security office,emergency response services such as fire department, FPS, etc.) when drillsare conducted. The notification will include comments about any plan weak-nesses or training needs determined by the drill.

(4) Every evacuation, whether a drill or an actual event, must be reported toCSIRC/SAMC via the incident tracking portal and must be documented usingEmergency Evacuation checklist (revision 05/01/09), Exhibit 10.2.9-3, orShelter-In-Place (SIP) Checklist (revision 08/01/09), Exhibit 10.2.9-4,Addendums to this IRM. Instructions for completing the Emergency EvacuationChecklist, Exhibit 10.2.9-5 (revision 05/01/09) is also included as anAddendum. The local Physical Security Specialist, or person documenting theevacuation and their manager should sign the checklist and forward a copy tothe Risk Management Program Office.

(5) The local Physical Security office will maintain records of the date of the lastdrill and the scheduled frequency of drills for each facility within its jurisdiction.The local Physical Security office will advise the designated official when thedrill for a facility is due.

(6) When training or a briefing is conducted in lieu of an actual evacuation orshelter-in-place exercise, it should be reported to CSIRC and documentedusing the Emergency Evacuation/Shelter-In-Place Training Record template(revision 10/01/08). The training record should be signed by the person givingthe training and their manager. A copy should then be forwarded to the RiskManagement Program Office for recordation and retention.

10.2.9.8(10-01-2008)Emergency Services

(1) The availability and response of emergency services are vital to an emergencyplan. The right help obtained rapidly will greatly minimize the effect of theemergency. The plan must identify, with phone numbers, the services requiredfor each emergency as well as the capabilities, limitations and response timesof each service. The Advisory Committee [see section 10.2.9.4 (3)] may assistin the development of this part of the plan.

(2) In relatively small offices these requirements will be greatly scaled down tomeet the needs of the particular office.

10.2.9.8.1(10-01-2008)Medical Assistance

(1) Medical assistance will not be required in all emergencies. However, the avail-ability of medical assistance must be known in the event the emergency doesresult in injuries. In large facilities, planning must include provisions for gettingmedical assistance for events which result in large scale injuries. In the eventof a medical emergency, professional medical assistance (rescue squad, firedepartment, etc.) must be called immediately. After actions are taken toprevent further injuries, the first priority becomes aiding the injured. Thequicker the emergency response is, the better the results. For this reason,



employees certified in first aid are an excellent source. First aid should not berelied upon as final treatment but rendered only until professional assistancearrives.

(2) To reduce response time as much as possible, the area surrounding the facilityshould be surveyed to identify sources of medical assistance that are readilyavailable. Sources that should be considered are:

a. Local Security Officers (where applicable and are trained in first aid)b. Federal Protective Officers (all are trained in first aid)c. Health unitsd. Police and fire department personnele. Rescue squads and hospitalsf. Local physicians In most areas, 911 will activate an emergency response.

Note: In most areas, 911 will activate an emergency response.

10.2.9.8.2(10-01-2008)Rescue

(1) Pre-planning will enhance the safety and survivability of those individuals whomay be injured and/or trapped in a building or area. The larger the complexthe greater the possibility exists that an emergency will result in a situationwhich will require an organized rescue operation. Sources of assistance arethe local security officer, FPS, local fire department, rescue squad, and policedepartment.

(2) In those offices where natural disasters (tornadoes, earthquakes, etc.) mayoccur, an emergency pack containing items such as flashlight, first aid kit, etc.may be appropriate to keep on hand. Check with the Physical Security Officewith questions concerning pack contents as recommended by the FederalEmergency Management Agency (FEMA) for advice.

10.2.9.9(10-01-2008)Fire Emergency

(1) Fire is the most likely threat to life and property that may be faced by anemergency organization. Statistics show that fire continues to be a majorcause of death, injury, property damage and operational disruptions.

(2) A major portion of the Service’s efforts to deal with the threat of fire must be infire prevention. Fire prevention measures are covered in the OccupationalSafety and Health Handbook (Document 10853) and IRM 1.14.5., Occupa-tional Safety and Health Program, dated March 1, 2006. It is essential thatsecurity personnel work closely with safety personnel to create a comprehen-sive and coordinated effort to deal with threat of fire. It is also important tocoordinate with local fire officials represented on the Advisory Committee.

10.2.9.9.1(10-01-2008)Planning

(1) All Service facilities will have written plans to deal with fire emergencies. Theplans should avoid unnecessary detail and complexity and must address thefollowing:

a. notifying the fire departmentb. evacuating personnelc. directing the fire department to the scene of the fire and providing aid and

information as necessaryd. notifying management of the incident and extent of loss and damage.

(2) The fire appendix should include, at a minimum:



a. telephone numbers for the fire department and appropriate officials in theOccupant Emergency Organization

b. evacuation procedures and routesc. location and use of fire alarmsd. any special needs for physically challenged individuals.

10.2.9.9.2(10-01-2008)Special Considerationfor InformationProcessing Facilities

(1) Some facilities contain information processing equipment which is critical to themission of the Service. Special consideration should be given to the protectionof this equipment from fire and consequent smoke and water damage.Enhanced emergency response procedures for computer room personnel willbe developed when appropriate and be included in the plan. InformationSystems personnel will be consulted on this part of the plan.

(2) Minimum procedures for information processing areas should include:

a. evacuation routesb. location and criteria for use of emergency power cut-off switchesc. location and instructions for use of protective devices.

(3) Electronic equipment which has been doused with water or other chemicalsused in fire fighting, or covered in smoke or soot, must be cleaned and/or driedas soon as possible to prevent permanent damage. As part of the resumptionof business, procedures should be developed for taking appropriate steps toclean contaminants followed by salvage procedures as recommended by themanufacturer.

(4) Computer room emergency response procedures will define what actions mustbe taken, assign responsibilities for each action and provide necessarymaterial and equipment in accessible locations. In some cases, there will beample time to initiate loss control measures but in extreme emergencies, lifesafety will dictate immediate evacuation. For this reason, emergency responseprocedures will designate one or more individuals in each computer room who,in the event of an emergency, shall determine what can be done to protectequipment and records and direct personnel without endangering life. (For ad-ditional information on computer room emergency response, see IRM10.8.1.5.1.4, Fire Call Account).

10.2.9.10(10-01-2008)Bombs and BombThreats

(1) All Service facilities will have written plans to deal with bomb threats and ex-plosions. Although most bomb threats do not result in an explosion ordiscovery of an explosive device, it is very important that threats are thor-oughly evaluated and that effective procedures exist for reacting to threats.

(2) Aside from explosion, the two significant dangers that exist with bomb threatsare the sense of complacency that can develop from repeated hoax threatsand panic that can result from lack of appropriate action when a threat isperceived to be real. Both dangers can be partially overcome by instructingpersonnel about the organization and procedures involved in bomb threatreaction and by establishing a uniform bomb threat reporting procedurethroughout the facility. Properly established reporting procedures will avoidhaving information delayed or stopped on its way to the official with responsi-bility for evaluating threats.

(3) Analysis of bomb threat data indicates that most threats are made to create asense of fear in the employees and disrupt the facility. This objective can bedenied, to a great extent, by effective planning and organization.


10.2.9.9.2 Internal Revenue Manual Cat. No. 51721A (09-21-2009)

10.2.9.10.1(10-01-2008)Planning

(1) A section entitled Bomb Threat should be included in the plan. Bomb SearchTeam members should be individuals with a good general knowledge of thephysical layout of the entire facility as well as the type of work that is done ineach area. This knowledge will help responders determine the areas most sus-ceptible to the introduction of an explosive device and will facilitate quick,effective searches.

(2) The plan will provide for all bomb threat information to be relayed to the BombSearch Team Coordinator or Designated Official as quickly as possible. TheDesignated Official will analyze the threat information and notify the appropri-ate federal/local authorities.

(3) The Bomb Search Team Coordinator or local physical security staff will be re-sponsible for arranging bomb threat plan training and drills and for establishingliaison with local and Federal officials that can provide assistance in this area.This training should be part of the overall Occupant Emergency Plan training.

(4) The Bomb Search Team Coordinator or the local physical security office staff(with assistance from agency management), should make Form 9166, and cat.No. 10941A, available to all employees to be used to record the receipt ofbomb threat information. The plan will include a requirement that anyemployee who receives a threat immediately notify his/her supervisor; that thesupervisor immediately notify the Bomb Search Team Coordinator (who willimmediately notify appropriate authorities) or appropriate officials as desig-nated in the plan. The priority or order in which notifications are made maychange depending on local requirements or guidance from management.

(5) The plan should include procedures to implement more stringent than normalsecurity procedures in the event that bomb threats become a recurringproblem. These procedures include access controls, package searches andscreening of mail.

(6) Potential concealment areas around outer walls, rest rooms, trash containers,public access areas, etc. are areas considered most susceptible to placementof an explosive device.

10.2.9.10.2(10-01-2008)Bomb Search

(1) The FPS has primary search responsibility if a bomb is suspected in Federalspace. All Service employees will be advised not to touch strange or suspi-cious objects or packages. Under no circumstances will a Serviceemployee attempt to move or examine a suspected explosive device.

(2) When a bomb threat is considered to be serious, local and/or Federal authori-ties trained in bomb search and disposal techniques will be called immediatelyto conduct the search. Searches should begin in the area previously identifiedas most susceptible to concealing an explosive device unless a location wasprovided with the threat.

(3) If a suspected explosive device is located, the bomb Search Team with theFederal and/or local authorities will recommend to the Designated Officialwhether a partial or full evacuation is necessary.



10.2.9.10.3(10-01-2008)Evacuation

(1) Whether to evacuate or not when a bomb threat is received is a decision thatonly the on-site Designated Official can make. Though most bomb threats arehoaxes, all factors must be considered. The safest course of action mayappear to be evacuation. On the other hand, continued bomb threats, followedby automatic evacuation of the facility could disrupt operations and encouragemore threats. Some of the factors the Designated Official should consider, inconsultation with FPS and/or local authorities, in making the decision are:

a. current trends involving bomb threats and explosions -- the local policedepartment may be a good source of information

b. character and consequence of recent threats in the area -- percentage ofthreats that result in an explosion or an explosive device being found

c. whether recent activity of dissident groups has been directed against gov-ernment agencies, or against IRS specifically

d. characteristics of recent threats toward local IRS officese. content of threat -- whether caller specified a location or time the bomb is

to explode,f. whether evacuation will put personnel in greater danger of injury than

remaining in place.

(2) When there is doubt whether to evacuate, it is generally better to err on theside of evacuation since life safety is of prime importance.

(3) If evacuation is directed, the evacuation will be conducted as specified insection 10.2.9.6.

10.2.9.10.4(10-01-2008)Bomb Detonations

(1) If an explosion occurs in or immediately adjacent to a Service facility, the localpolice will be contacted immediately advising them of the need for medical aid.The nearest Bureau of Alcohol, Tobacco and Firearms (ATF) office will also benotified as soon as possible. The area surrounding the explosion will beevacuated and kept clear to prevent destruction of evidence and to minimizethe dangers of secondary explosions caused by other explosive devices,leaking gas lines, or falling debris. If there are any injured, first-aid should beadministered while waiting for further medical assistance.

10.2.9.11(10-01-2008)Hazardous Material(HAZMAT)

(1) Hazardous material (HAZMAT) is any substance or material that whenreleased in sufficient quantities, poses a risk to health, safety and property.HAZMAT includes chemical, radiological, or biological substances andmaterials such as water treatment chemicals, detergents and other cleaningsupplies, explosives, radioactive materials, flammable liquids or solids,poisons, oxidizers, toxins and corrosive materials. (See Exhibit 10.2.9-2,Planning Checklist for Hazardous Material (HAZMAT) Incidents.

(2) A HAZMAT incident may be a hazardous material spill or a threat of chemicalor biological terrorism and each facility must have a plan to address these typeincidents.

(3) The Occupational Safety and Health Handbook (Document 10853) revision06-2000 and the IRS Safety Officer Training Course offers detailed informationon hazardous material communication.



10.2.9.11.1(10-01-2008)Biological/ChemicalThreat

(1) A biological threat may be received via an envelope or package purporting tocontain a hazardous substance, or a telephone threat. Whatever the means, allService facilities will have written plans to deal with potential biological threats.It is essential that Security personnel work closely with the FPS and local au-thorities in developing a plan.

(2) The plan will provide for notification of the designated official, FPS, and localauthorities. As with any suspicious package, no attempt should be made tomove the item. Immediately cordon off the hazardous area to prevent entry byothers.

(3) The decision to order an evacuation depends on the circumstances of thethreat and where the danger is or is suspected to be. In most situations, a fullevacuation will not be necessary. In many cases a partial evacuation will bemore advisable. In a partial evacuation, it is important that access to thehazardous area is controlled so that individuals do not inadvertently enterthese areas.

10.2.9.11.2(10-01-2008)Planning

(1) Check with the local fire department or HAZMAT response organization for as-sistance in reviewing and/or developing appropriate response procedures.Response procedures vary from one jurisdiction to another so coordinationwith local emergency response organizations is essential.

(2) The local Physical Security staff should work with the Safety Officer to makesure that the facility’s Hazard Communications Program includes:

a. identifying and labeling all hazardous material stored, handled, producedand disposed of by the facility

b. obtaining material safety data sheets (MSDS) for all hazardous material atthe facility

c. conducting HAZMAT training in proper handling and storage of thesematerials.

(3) The local Physical Security Office should make sure that all employees aretrained to recognize and report HAZMAT spills and releases. Ensure theHAZMAT response plan includes:

a. procedures for notifying management and local HAZMAT response organi-zations

b. procedures for warning employees of incidentsc. procedures for evacuation.

(4) Local emergency response organizations may be able to assist offices in orga-nizing and training in-house response teams to control HAZMAT incidents untillocal authorities arrive.

10.2.9.12(10-01-2008)Severe Weather

(1) Severe weather conditions can affect all Service facilities. The affects rangefrom minor disruption of operations to life threatening events capable of de-stroying entire facilities.

(2) All Service facilities will have written plans to deal with local severe weatherthreats. Severe weather plans are to be developed on the type(s) of weathermost likely to cause the threatening conditions or disruption of operations. Thetype of weather conditions that should be considered are:

a. tornado



b. hurricane and windstormc. winter stormd. severe thunderstorme. flooding

(3) Local weather service or FEMA offices may be contacted to obtain informationabout the conditions most likely to occur in the area of a particular facility.

10.2.9.12.1(09-21-2009)Office Closings

(1) Severe weather plans should have provisions for advising employees of anoffice closing in the event that adverse conditions develop before or duringworking hours. The primary source of information is the IRS Emergency Infor-mation Hotline (1-866-743-5748, Option 3). Local radio news stations can alsobe considered as a means of notification. In addition, some offices have set up800 numbers Emergency Information Hotline for office closings. In smalleroffices the cascade call system described in section 9.16 may be an effectivemeans of making the notification.

(2) In the event that local radio and news stations are used as a notificationmedium, the radio station channel call signs and frequencies will be included inthe severe weather appendix.

10.2.9.13(10-01-2008)Demonstrations

(1) All Service facilities are subject to the disruption that can result from demon-strations. Disruption can result when a demonstration is directed at the Serviceor when directed at other tenants of a facility occupied by the Service or bydemonstrations staged in areas adjacent to Service facilities.

(2) All Service facilities will have written plans to deal with demonstrations. Theemphasis on planning for demonstration response must be on minimizing thepotential for confrontation that can develop into violence and for avoiding theinvolvement of IRS employees with demonstrators.

(3) Service employees should be instructed to continue working and to stay awayfrom windows and doors to the extent possible during demonstrations. Locallaw enforcement agencies and the Federal Protective Service should becontacted in order to develop coordinated plans to deal with demonstrations.

10.2.9.13.1(10-01-2008)Employee Job Actions

(1) Planning for demonstrations that result from Service employee job actions (i.e.a reduction in force) requires coordination with the Personnel office for thefacility involved. Most employee job actions will not require the use ofemergency plans. However, in the unlikely event that an employee job actionbecomes a threat to life and property, the demonstration plans will be utilizedto control the incident.

10.2.9.13.2(10-01-2008)Use of Internal RevenueService EnforcementPersonnel

(1) Internal Revenue Service enforcement personnel (TIGTA/CI) will be utilized indemonstration control only when one or both of the following conditions exist:

a. There is a clear and present danger to Federal employees and property infederally owned or leased space and other local or Federal law enforce-ment officers are not available to provide adequate protection.

b. There is a request from local or other Federal law enforcement agenciesfor the use of Service enforcement personnel to assist with control of ademonstration at a Service occupied facility.



10.2.9.14(10-01-2008)Implementation of theProtect Act: Code Adamand Amber AlertProcedures

(1) Treasury/Bureaus shall develop and implement procedures for a child missingwithin their facility, in accordance with Title III, Subtitle D, of theProsecutorialRemedies and Other Tools to end the Exploitation of Children Today(PRO-TECT) Act of 2003, also known as the “Code Adam Act of 2003”. The Act,signed into law April 2003, requires “the designated authority for a publicbuilding” to “establish procedures for locating a child that is missing in” afederal building. Once a child is determined missing “from” a federal building,an Amber Alert must be initiated in accordance with local procedures.

10.2.9.14.1(10-01-2008)Planning

(1) All service facilities to include those with child care centers shall plan anddevelop procedures, and use the GSA Public Building Service (PBS) nation-wide lead in the Code Adam program for all GSA-leased facilities. Treasury/bureaus shall ensure Code Adam and AMBER Alert policies and proceduresare established for facilities not under the control of GSA.

(2) The program and procedures established for Code Adam alerts shall provide,at a minimum, the following functions:

a. Awareness training and instructions for employees on Code Adam alertsb. A central point of contact for program administration in those facilities not

under control of GSAc. Points-of-contact to notify when a child is missing. For facilities without

security forces, the points-of-contact should be the federal or contractguard forces, or designated officials, including alternates

d. Guidance for providing a detailed description of the child, including name,age, eye and hair color, height, weight, clothing, and shoes

e. Procedures for issuing a Code Adam alert and providing a description ofthe child using a fast and effective means of communication. Notificationshall include the building management in leased facilities

f. Monitoring of all points of egress from the facility and building while aCode Adam alert is in effect

g. Conducting a thorough search of the buildingh. Contacting of local law enforcement. Procedures shall include an

immediate courtesy notification to local law enforcementi. Actions that people should take once the child is located, including instruc-

tions if the child is found with someone other than his or her parent orguardian

j. Documenting the incidentk. Reporting the incident to local law enforcement if the search of the facility

or building does not find the child in a reasonable time, for a determinationto escalate to an AMBER Alert

l. Reporting the incident to computer Security Incident Reporting Center(CSIRC).

10.2.9.15(10-01-2008)Hostage Situations

(1) In recent years the use of hostages to gain negotiating advantage hasincreased. The Internal Revenue Service is particularly susceptible to thisthreat because of the high level of public access to employees and managers.

(2) When dealing with hostage incidents, in an ideal setting, properly trained andequipped law enforcement agencies will be available to control the situation.However, because of the wide range of Service locations, ideal conditions arenot always attainable, especially in the early development of an incident.



10.2.9.15.1(10-01-2008)Planning

(1) All Service facilities will have written plans to deal with hostage situations.These plans should be coordinated with Criminal Investigation (CI), Office ofTreasury Inspector General for Tax Administration (TIGTA), and other Federaland local law enforcement agencies, such as the Federal Bureau of Investiga-tion (FBI). Plans must emphasize the use of properly trained law enforcementagencies.

(2) The plan will include at a minimum, the following information:

a. telephone numbers for law enforcement agencies that will provide supportin a hostage situation

b. designation of Service officials responsible for assisting law enforcementagencies with negotiations (name, position title and telephone number ofdesignated official)

10.2.9.15.2(10-01-2008)Guidelines

(1) The following guidelines are provided as general background on the control ofhostage situations and will be used until the appropriate law enforcementagency takes control of the incident.

a. Isolate the area involved by evacuating employees, taxpayers and anyother visitors to the site.

b. Cordon off the area to prevent entry by unauthorized persons.

(2) Until enforcement personnel arrive and if approved by enforcement personnel,communications with hostage captors should be maintained by the designatedService official, if appropriate, and should be conducted in such a way as toavoid provoking the captor(s) or escalating the incident. This communicationsmust be a part of the plan, must clearly define the parameters of the communi-cation and must be coordinated and approved by local law enforcementagencies. Communications will not include any attempts by untrainedpersonnel to negotiate.

(3) Other Federal law enforcement agencies and local police departments will becontacted to determine the resources available for handling hostage incidents.Assistance with specific planning needs and training for the employees desig-nated in the plan should also be pursued.

10.2.9.16(10-01-2008)Earthquake

(1) The most important time for earthquake threat planning is during facility siteselection and determination of construction standards. Planning from theground up is, however, rarely an option available to the facility manager. This,coupled with the current inability to prevent or accurately predict earthquakes,leaves emergency planners with the task of providing effective reaction to athreat with rapid onset and intensity that cannot be mitigated once underway.

(2) Earthquake emergency plans will be prepared for all Service facilities whichare in seismic risk zone 3 as defined by the U.S. Geological Survey. For facili-ties in seismic risk zone 1 and 2, a review of historical data and advice fromlocal authorities will be helpful in making a determination on the need for earth-quake emergency plans. Local authorities should be contacted to obtaintraining and guidelines for earthquake emergency response.

10.2.9.16.1(10-01-2008)Guidelines

(1) The following are general guidelines during and after an earthquake:



a. During an earthquake: stay indoors, if already there, take cover understurdy furniture such as desks or work tables, stay near the center of thebuilding, stay away from glass windows and doors, and if outside, stayaway from buildings and utility wires.

b. After the earthquake: stay out of damaged buildings, and have buildingmaintenance check the building for damaged water or gas lines andbroken or shorted electrical lines

10.2.9.17(10-01-2008)Shelter-In-Place (SIP)

(1) When dangerous airborne contaminant releases originate from outside abuilding, evacuation is typically not appropriate. During such events, it may benecessary to Shelter-in-Place for a short period of time until local authoritiescan arrive to assess circumstances. Partnering with local authorities is crucialbecause OEPs should not conflict with the plans of local community firstresponder protocol. In many locations, particularly outside major populationcenters, local officials may not recommend SIP planning because the risks inthese areas do not justify this course of action.

(2) SIP could simply mean having occupants remain at their desk or it couldrequire directing occupants to a pre-designated safe area. Whatever the cir-cumstance, in general SIP is a short-term measure meant to accommodate asituation for only a few hours. The types of events where shelter in place pro-cedures may be initiated include but are not limited to:

a. Biological or chemical eventb. Civil disturbancec. Explosion, fire, criminal activity or other threat in close proximity to facilityd. Natural disastere. Inclement weather

10.2.9.17.1(10-01-2008)Guidelines

(1) A response to a given event should be based on guidance and directionprovided by Federal or local emergency response officials. This guidance willbe communicated to the Designated Official who will activate the SIP plan, thelevel and the duration. The Designated Official will communicate with the OEPCoordinator, who will in turn communicate instructions to the OEP team.

(2) OEP team members will assist in communicating to employees the need tobring water, medical prescriptions and nonperishable food items with them.

(3) OEP team members will assist in directing building occupants to designatedSIP locations, and/or marked areas with the yellow SIP sticker for sheltering.

(4) OEP team members will assist employees sheltering in a designated SIP roomwith disbursement and use of SIP Emergency Preparedness Kits. SIPEmergency Kits shall only be used during real-world SIP situations, in which itbecomes necessary to perform preparation protection measure and providefirst aid treatment of personnel in a designated SIP location.

(5) Entrances and exits should be secured to minimize the potential for accessinto an unsafe area. Shut down procedures for air handling systems in theevent of a biological or chemical threat should be developed in coordinationwith building management familiar with the layout of the building and who haveaccess to these systems. During SIP, occupants should be moved away fromwindows and building entrances/exits. Occupants at off-site meetings and/or



visitors should be contacted and advised that an incident has occurred andthat they will be unable to gain access to the facility until an all-clear is givenby Federal or local responders.

10.2.9.18(10-01-2008)EmergencyCommunications System

(1) Emergency plans require rapid communication in order to be effective. Apyramid or cascade system is an effective means of alerting an organization ofan emergency without tying up the communications system.

(2) The concept of the cascade call system is simple. One individual initiates thesystem by calling one set of individuals who then call another set of individu-als. The number of calls each individual is responsible for will vary with thesize of the organization but the number should be as small as possible.

(3) For occupant emergency planning purposes the individual responsible for initi-ating the cascade call systems should be the Designated Official or otherService official responsible for initiating emergency action.

(4) Any communication system that contains incorrect names and telephonenumbers is ineffective; therefore, reviews are necessary to validate the system.Whatever method of communication is used to initiate emergency action plans,the system should be validated quarterly. This will be accomplished by routinga copy of the call list to the participants in the system. Each individual will thenenter any corrections needed and initial next to his/her name.

(5) Total reliance on the telephone, or other systems that do not have back-up orself-contained power sources, as the sole means of communication should beavoided during emergencies. Since the results of a serious emergencycondition frequently include downed power and telephone lines, alternate com-munication systems should be devised.

(6) Alternate communications systems that should be considered are radios usingbatteries or back-up power sources, beepers, cell phones, or messengers.

10.2.9.19(10-01-2008)Communications andLiaison

(1) A potential danger in any emergency situation is the perception of whatemployees and/or the public think happened as opposed to what reallyhappened. Misinformation received by employees or the public may be asdamaging as the emergency. There must be a plan for disseminating informa-tion to those who have a need to know.

(2) All Service offices must have a written communication and liaison plan. Toensure that accurate information is disseminated and the office speaks withone voice, a spokesperson must be appointed to the Occupant EmergencyTeam. In large offices a representative of the Communications and LiaisonOffice will be the spokesperson. In smaller offices, an individual able to dealwith people should be appointed. This individual should be approved by thedesignated official and should clear all information through the Communicationand Liaison Office before release to the public.

(3) The individual appointed to disseminate information must be kept fully advisedof the entire emergency plan and should attend as many planning sessions aspossible. He/she should be advised of what can and cannot be released andduring an emergency be kept advised of all occurrences and actions taken sothat proper and accurate information may be disseminated.



(4) There must be procedures for keeping employees informed of the situation aswell as the public. Good liaison with the news media will keep the publicinformed. Employees may be kept informed through managers, public addresssystems or other methods that will effectively get the word out.

10.2.9.19.1(10-01-2008)Guidelines

(1) The following guidelines will assist in planning a successful public affairsemergency response:

a. release only verified informationb. promptly alert the press of relief and recovery effortsc. escort the pressd. keep accurate records and logs of all inquiries and news coveragee. try to find out and meet the press deadlinesf. have a clear idea of what can and cannot be released (discuss with OEP

Team and Communications and Liaison)g. carefully coordinate planning and implementationh. do not speculate on causes of the emergency or resumption of normal

operationsi. do not speculate on the outside effects of the emergency or the dollar

value of the lossesj. do not interfere with the legitimate duties of newspersonsk. do not cover up events or purposely mislead the pressl. do not place blame for the emergency.



10.2 Physical Security Program

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Exhibit 10.2.9-1 (10-01-2008)DHS/FPS Occupant Emergency Plan (OEP) Check List

To be used when reviewing a sites OEP. Document and report findings to Designated Official and TerritoryManager.

1. Did an advisory committee of appropriate officials (building manager, physical security specialist, etc.)assist in developing the plan?

2. Are the officials who developed the OEP or committee members on-site or available for consultation?3. Has an emergency organization been established, preferably following the existing lines of authority?4. Are emergency organization members designated by job position rather than by individual?5. Do all organization members know their own responsibilities as well as who bears the decision making

authority in any given situation?6. Have procedures been established for notifying organization members?7. Are the emergency procedures easy to implement in a crisis situation?8. Has a command center location and phone number been established?9. Are communication links at the command center adequate?10. Do emergency organization members know under what circumstance they are to report to the

command center?11. Are employees without specifically assigned duties excluded from the command center?12. Are emergency phone numbers posted in the command center and throughout the building?

Published in the telephone book?13. Are procedures established for handling serious illness, injury, or mechanical entrapment?14. Do organization members know what medical resources are available and how to reach them?15. Have all occupants been advised how to get first aid or CPR if necessary?16. Are occupants aware of what to do if an emergency or fire is announced?17. Are evacuation procedures established and familiar to all employees?18. Have special procedures been established for evacuation of the physically challenged?19. Are fire report and call-in procedures familiar to all employees?20. Have firefighting plans been developed which coordinate internal and external resources?21. Do occupants know who they should report an unlawful act to? Reporting procedures for other

emergency incidents?22. Do employees know what procedures to follow should they receive a telephone bomb threat?23. Are bomb search responsibilities and techniques spelled out in the plan?24. Are procedures established for reporting the progress of a search, evacuation, etc.?25. Have procedures for bomb disposal been established?26. Have emergency shutdown procedures been developed?27. Have plans been made for capture and control of elevators in emergency situations?28. Have arrangements been made for emergency repair or restoration of services?29. Have drills and training efforts been adequate to ensure a workable emergency plan?30. In leased space, have the responsibilities of the lessor/owner been clearly defined?31. Are current floor plans and occupant emergency information readily available for use by police, fire,

bomb search squads, and other emergency personnel?32. Has a Hazard Communication Program been implemented in accordance with 29 CFR 1910.1200?33. Has a comprehensive inventory of all hazardous materials used in individual offices or stored in all

locations in the building been compiled?34. Are emergency phone numbers current and/or published where they are readily accessible? Are they

reviewed and updated frequently?35. Does the entrance door to designated SIP area have the yellow SIP sticker affixed?36. Are occupants aware of SIP procedures and reason for meeting in the designated SIP area?37. Did occupants have water and food items with them when they were in the SIP area?38. Did the SIP area have an Emergency Preparedness Kit available and was it unopened?


Cat. No. 51721A (09-21-2009) Internal Revenue Manual Exhibit 10.2.9-1

Exhibit 10.2.9-2 (10-01-2008)Planning Checklist for Hazardous Material (HAZMAT) Incidents

Guidance for developing HAZMAT OEP information and instructions1. Ask the local fire department or HAZMAT response organization for assistance in reviewing or devel-

oping appropriate response procedures.

Note:

We have found that response procedures vary from one local jurisdiction to another. Therefore, pre-incident coordination with your local emergency response organization is a must.

2. Review your facility’s OEP to determine if it adequately addresses HAZMAT incidents.3. Review your facility’s ″Hazard Communications Program,″ required by 29 CFR 1910.1200. This

program includes:• Identifying and labeling all HAZMAT stored (MSDS) for all HAZMAT at your facility• Identifying state and Federal HAZMAT regulations that apply to your facility• Conducting HAZMAT training in proper handling and storage

4. Train all employees to recognize and report HAZMAT spills and releases.5. Ensure your HAZMAT response plan includes: Procedures to notify management and local HAZMAT

response organizations. Procedures to warn employees of incident. Procedures for evacuation.

Note:

Procedures might vary depending on substance and guidance from local HAZMAT response organiza-tions. Depending on your organization, e.g. size, resources, and incident, consider organizing andtraining an in-house emergency response team to confine and control HAZMAT incidents. Once again,your local HAZMAT response organization can help you train in-house personnel.

6. Identify other facilities near you that use HAZMAT and determine whether an incident at those facilitiescould affect your facility. Local emergency response organizations should be able to help with thiseffort.

7. Identify highways, railroads and waterways near your facility used for the transportation of HAZMAT.Determine how a transportation accident near your facility could affect your operations.


Exhibit 10.2.9-2 Internal Revenue Manual Cat. No. 51721A (09-21-2009)

Exhibit 10.2.9-3 (09-21-2009)Emergency Evacuation Checklist

To be used by all offices when conducting drills or after actual events. Managers should sign the checklist andforward a copy to Risk Management Program Office.



Exhibit 10.2.9-3 (Cont. 1) (09-21-2009)Emergency Evacuation Checklist


Exhibit 10.2.9-3 Internal Revenue Manual Cat. No. 51721A (09-21-2009)51721002

Exhibit 10.2.9-4 (09-21-2009)Shelter-In-Place (SIP) Checklist



Exhibit 10.2.9-4 (Cont. 1) (09-21-2009)Shelter-In-Place (SIP) Checklist



Exhibit 10.2.9-4 (Cont. 2) (09-21-2009)Shelter-In-Place (SIP) Checklist



Exhibit 10.2.9-5 (09-21-2009)Instructions for Completing the Emergency Evacuation Checklist



Exhibit 10.2.9-5 (Cont. 1) (09-21-2009)Instructions for Completing the Emergency Evacuation Checklist



Exhibit 10.2.9-6 (09-21-2009)Emergency Evacuation/Shelter-In-Place Training Record



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