Issue 7, 2013

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Hi and welcome to our summer edition. Perhaps unsurprisingly it has been a busy period for NetSupport, building up to the education season internationally. We have had the latest release of NetSupport School with Windows 8 support and a range of enhancements, the addition of support for Chrome OS students and of course recently, our new Android Student for tablets. We find ourselves in a fairly unique position now in terms of the scope of our education platform.

Education is but one string to our bow; NetSupport Manager has seen a hugely busy year with all sorts of updates including new support from iOS and Android, new Mac and Linux clients and an all-new Mac Control. Our Development elves are currently flat out on a great version 12 release ready for the autumn, as well as other product enhancements.

In this edition you will see plenty of exhibitions we have travelled the globe to attend, lots of new customers and of course, lots of new partners joining the NetSupport family. It is with sadness though that I have to announce the loss of one key member from our family, Bob Love. Bob was financial director at NetSupport from our earliest years until his retirement in 2008. Bob was a true gent and respected by all who knew him. We send our thoughts to his family and are very grateful to have had the pleasure of knowing him.

Al KingsleyGroup Managing Director

NEW NetSupport SchoolStudent for Android

CLICK HERE to read more

NEW NetSupport SchoolStudent for Chrome

CLICK HERE to read more

NEW NetSupport NotifyMobile Console for iOS

CLICK HERE to read more

NEW NetSupport ManagerControl for Mac

CLICK HERE to read more

NEW NetSupport SchoolExtended Support for Windows 8

CLICK HERE to read more

2013CLICK HERE for NetSupport YouTube channel

NetSupport apprentice receives Medal for Excellence

Local Peterborough City College apprentice, Aaron Nichols, has been awarded a Medal for Excellence in recognition of his outstanding achievements in IT during his time with NetSupport.

CLICK HERE TO READ FULL ARTICLE

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Complete Classroom Management for Windows, Mac, Linux, Chrome…

NOW with Android support

NetSupport School Student for Android

The growing adoption of the latest platforms and devices in the modern classroom is definitely keeping the NetSupport techs busy!

Of course, it’s vital that classroom management software keeps pace with the changing IT landscape and, hot on the heels of the recent launch of our Tutor Assistant app, we are delighted to be able to extend our mobile support to cater for students using Android tablets.

Available to download from Google Play and for use in your existing NetSupport School-managed classroom environment, once installed on your students’ Android tablets, teachers can interact with and support students from the traditional desktop Tutor application.

Key features:

• Student Register: The teacher can request standard and/or custom information from each student at the start of each class and create a detailed register from the information provided.

• Connecting to Students: The teacher can either browse for student tablets (from their desktop application) or allow students to connect directly to the relevant class from their Android device.

• Lesson Objectives: If provided by the teacher, once connected, students are presented with details of the current lesson, together with overall objectives and their expected learning outcomes.

• Sending Messages: The teacher can broadcast messages to one, selected, or all tablet devices. Students receive an audible and visual alert when a message is received and they can then be viewed and managed by the student.

• Requesting Help: Students can discreetly alert the teacher when they require assistance. This sends an alert to the teacher’s desktop, enabling them to interact with the student concerned. In addition, a red toolbar appears at the top of the student’s tablet, enabling the teacher to easily identify students in need of help as they move around the classroom.

• Chat: Both the student and the teacher can initiate a Chat session and participate in group discussions.

CLICK HERE TO SEE MORE KEY FEATURES

The number one choice for IT educators worldwide, NetSupport School delivers the tools you need to help maximise the effectiveness of computer-led teaching and now you can utilise the power of NetSupport School in a Google Chromebook education environment.

For use in an existing or new NetSupport-managed classroom, the NetSupport School Student app extension can be installed on each student Chromebook running Google Chrome OS. From the teacher’s desktop they can then connect to each Chromebook system enabling them to monitor the screens and interact with each student quickly and efficiently.

New in the latest Chromebook version:

• Show the teacher’s screen. Ensure student attention and focus when presenting by ‘showing’ the teacher’s desktop to selected student screens.

• Perform a show to students in a browser tab, or in full screen mode.

• Multi-monitor support. If the teacher is using multiple monitors, select an individual screen to show to students or show all.

• Show an application at the teacher to all or selected students.

• Remote Control. As well as discreetly monitoring the students’ screens (Watch Mode), teachers can now interact with the students’ Chromebooks with real-time remote control (Share Mode). Ideal for providing 1:1 help and support to students as needed.

• Chat: The teacher can open a discussion session with selected or all students, enter their comments and share with the rest of the class.

Learn more at: www.netsupportschool.com/chrome/index.asp

IT professionals and educators across Belarus are set to benefit from a new partnership between NetSupport and local IT reseller Tibis. The company is the latest recruit to NetSupport’s partner programme and further extends our geographical reach across Eastern Europe.

One of the areas that Tibis specialises in is the installation of language lab solutions into local schools and this ties in perfectly with one of the key features of NetSupport’s classroom management software.

NetSupport School’s Audio Monitoring capabilities will complement the Tibis solution perfectly. The growing trend towards ‘audible’ learning, particularly in language teaching, opens up many more avenues of distraction for students. NetSupport School’s real time Audio Monitoring component arms teachers with the tools they need to ensure they know instantly what the student is listening to through their headphones or what’s being said into their microphone.

One click on the Audio icon and the teacher is presented with a view of the entire class. Individual student thumbnails make it easy to identify which machines have audio activity, visual indicators showing whether the microphone and/or headset are in use. Teachers can conduct a two-way chat with individual students without disrupting the rest of the class and key learning points and topic detail can be recorded for later playback to the individual student or broadcast to the rest of the class.

Forest School turns to NetSupport technology

Named after its near neighbour, Epping Forest, the Forest School is a large, vibrant school with more than 1250 students aged four to 18. The school has recently installed a combination of NetSupport tools to help with the daily challenge of supporting its expanding IT infrastructure.

NetSupport ServiceDesk will help the school’s IT team streamline and organise its helpdesk services. The web-based solution gives the user community instant access via their web browser to an easy-to-use incident-logging portal. The individual then has the ability to track progress in real time and even use the self-service option to search for an answer to the issue before reporting it.

For the IT team itself, the product’s automated workflow features ensure incidents are assigned, prioritised and actioned quickly and efficiently. A wealth of real-time status reports help gauge the effectiveness of how support requests are being managed and maintained.

Ensuring the 100% availability of mission critical systems is of course key to the success of any organisation and in a school environment teachers certainly expect their classroom computers to be always available for teaching.

With NetSupport Manager, the Forest School’s IT techs can provide 24/7 support on or off site. Secure remote control across LAN, WAN or internet combines with a range of powerful desktop management tools to ensure key systems are fully maintained and operational.

The added bonus for teachers is that a full working copy of leading classroom management solution, NetSupport School, is included free of charge.

Tibis set to bring the NetSupport range to Belarus

Long-standing NetSupport customers, The Tavistock and Portman and Lancashire Care NHS Foundation Trusts, are to continue managing their IT estates with NetSupport’s technology, following the renewal of their maintenance agreements. The IT team at Lancashire uses multi-platform Remote Control solution NetSupport Manager to deliver 24/7 support to key systems and servers across the organisation. Tavistock employs a combination of NetSupport tools to help manage its IT assets. IT asset management solution, NetSupport DNA, provides an instant overview of the hardware and software in use across the Trust enabling the management team to make informed decisions about upgrades and the rollout of new technology. The support team also uses NetSupport Manager to provide instant remote support to mission-critical systems that require attention and NetSupport ServiceDesk, the web-based ITIL Service Management tool, makes it easy for end users to log incidents and for the helpdesk team to manage, track and prioritise their assigned tasks. www.lancashirecare.nhs.uk

NHS Trusts Continue To Manage Their IT Infrastructures With NetSupport’s Technology

Minnesota Power Adopts NetSupport Manager Remote Control Software

Major US utility company, Minnesota Power based in Duluth, has opted to use NetSupport Manager to aid its IT techs in meeting their daily support challenges.

Providing the ability to remotely support the diverse range of systems and devices in use across the organisation’s network, NetSupport Manager is the most flexible solution of its kind on the market today.

The software extends the reach of any IT team, providing seamless and secure connectivity across local networks or the internet. It also provides maximum flexibility by giving you the ability to support Windows, Mac, Linux and mobile devices all from a single operator console.

Building on the foundation of its core Windows capabilities, NetSupport recently announced a range of additional enhancements in this area – including a new operator console for Mac and mobile.

The new Mobile Control, (free to download from iTunes, Google Play and the Amazon app store) is another step forward in ensuring the 21st century support desk has the capability to proactively support its customers - from anywhere! The new Control provides mobile remote control for existing NetSupport Manager remote control users from any Apple iOS and Android tablet or smartphone or Kindle Fire.

www.mnpower.com

NetSupport School selected by University of Dammam

The College of Arts and Sciences at the University of Dammam in the Kingdom of Saudi Arabia has equipped its state-of-the-art IT suites with leading classroom management solution, NetSupport School.

The software will aid the delivery of effective and focused computer-led lessons, providing teachers with the tools needed to monitor and interact with students on a 1:1 or group basis.

READ MORE

NetSupport and Securus set to answer your e-safety challengesNetSupport has joined forces with Securus, the leading provider of dedicated e-safety solutions, to offer schools the perfect all-round solution to help minimise the risks associated with online activity. Securus is a highly effective, user-friendly monitoring system, which in combination with NetSupport School’s best-of-breed monitoring and control tools delivers the answers to your school’s e-safety and classroom management challenges. LEARN MORE

New Alliance partner for 2013

Isuzu Thailand Implements Effective IT Asset Management With NetSupport DNA

NetSupport is delighted that motor giant Isuzu has opted to install IT asset management solution, NetSupport DNA, at its Thai headquarters.

DNA is the ideal solution to ensure that companies can manage the TCO of their IT assets.

A modular solution, DNA’s standard pack delivers powerful hardware and software inventory, a unique energy monitor, user management and real-time PC and system alerting.

read more

Visit NetSupport - Where you can see NetSupport in the next three months:

Announcing the NEW NetSupport Manager Remote Control for Apple Mac

NetSupport is delighted to announce the immediate availability of its new NetSupport Manager ‘Control’ for Apple Mac.

With a 24-year pedigree in corporate remote control and a current install base in excess of 11 million mission-critical systems and servers, NetSupport Manager is relied on by organisations worldwide to provide the most secure, flexible and feature rich IT support solution.

Hot on the heels of the recent release of the Mobile version for Apple iOS and Android devices, the new Control further extends the software’s multi-platform capabilities - allowing IT support professionals to remotely connect to Windows, Mac and Linux systems from an Apple Mac (as well as from any Windows desktop and iOS/Android tablet or smartphone).

The Mac Control combines remote control, chat and message capabilities with a host of desktop management features for any remote system running an existing NetSupport Manager Windows, Mac or Linux Client.

Commenting on the latest update, NetSupport’s Managing Director Al Kingsley said,

“We are delighted to be able to offer our customers this latest addition to the range of platforms supported by NetSupport Manager. The product has always offered great

flexibility in terms of the systems you can connect to from a Windows desktop, but with the Mobile version and now the Mac Control, we are providing the modern service desk and IT

teams with even greater remote support possibilities.”

“”

Experience the power of NetSupport School with the unrivalled performance of Ruckus Wireless

The power of NetSupport School to perform across different platforms and learning environments is particularly evident in the wireless classroom. The product employs advanced techniques to help optimise wireless performance and in partnership with Ruckus Wireless, a pioneer in the wireless infrastructure market, customers now have the perfect answer to the problems associated with unreliable connections. The combination of NetSupport School and Ruckus Wireless delivers a great platform to ensure teachers and students experience the best performance and reliability.

NetSupport School delivers effective classroom control for Sandford Park School

Ranelagh, Dublin is home to Sandford Park School, a private co-educational day school with 250 for pupils aged between 12-18 years.

Following its latest software update, NetSupport’s partner in Ireland, Servaplex, checked in with the school to see how NetSupport’s classroom management software has helped teachers bring focus to computer-led lessons.

“NetSupport School really helps deliver a safe and secure learning environment for both students and teachers and the many PC management tools certainly allow teachers to make better use of their lesson time. Monitoring student activity is key for us, we need to be sure that school computers and applications are being used as they are meant to be and NetSupport School has definitely helped us achieve this objective.”

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Roadshows set to bring the NetSupport range to Bosnia’s IT communityNetSupport’s partner in Bosnia & Herzegovina, Lanaco Information Technologies, recently hosted the first in a series

of roadshows aimed at promoting the benefits of the NetSupport range to the region’s IT professionals.

New Alliance partner for 2013

NetSupport DNA’s deployment tool makes light work of Quaboag High School’s latest software updates Warren, Massachusetts, is home to NetSupport DNA customer Quaboag Regional Middle-High School. Following a recent million-dollar technology upgrade, the school’s Technology Specialist Steve Marchand dropped us a line to say how delighted he was with the product’s ability to speed up the deployment of the required software updates:

READ MORE

Anglian Water tests the resilience of its Business Continuity procedures with help from NetSupport

NetSupport School Continues To Be The Preferred Choice For Ontario Ministry of Education

NetSupport is delighted to announce that its long-standing partnership with the Ontario Ministry of Education has been extended for a further 12 months.

Responsible for administering the system of publicly-funded elementary and secondary school education across Ontario, the Ministry has worked tirelessly in recent years to promote a strong and vibrant education system fit for the 21st century. Innovation, particularly across the secondary school system, has been key with recent initiatives looking at how to engage students through new teaching strategies, hands-on learning, use of technology and smaller class sizes.

CLICK HERE TO READ FULL ARTICLE

NetSupport School extends support for Windows 8

Launched in May 2013, NetSupport School version 11.20 brought a host of new functionality, amongst which was its extended Windows 8 (Metro) support.

This new enhancement gives teachers and technicians the capability to interact with and control student machines that are running the Windows 8 start screen (Metro) – including the ability to manage and control the use of applications and apps on the new-look desktop. Teachers can now “quick-launch” Windows 8 apps on student machines in a single click, and also remotely close them.

Internet monitoring and control is also extended to include managing students using the Internet Explorer “app” on the Windows start screen, forcing search engine safe search modes on as well as extending approved and blocked URL lists.

Centrally, the NetSupport School Technician’s Console has also been extended to allow application policies to include Windows 8 apps and internet restrictions.

Finally, the network deployment utility provided with NetSupport School has been extended to support Windows 8-specific deployments.

Vocational Training Authority of Sri Lanka Adopts NetSupport School classroom management

The Vocational Training Authority (VTA) based in Colombo is the leading provider of technical/vocational education and training in Sri Lanka. The primary mission of VTA is to provide tailor-made training programs for government and private-sector organisations.

Agregator, Kazakhstan www.agregator.kz/

Topoo, Taiwantopoo.com.tw/front/bin/home.phtml

ABIONTEC, Ghana and Nigeria www.abiontec.com/

Redington, UAE and Gulfwww.redingtonmea.com/RedingtonHome/index.html

LANACO, Bosnia, Croatia and Serbiawww.lanaco.com

ULTRA-VISION, Kuwaitwww.ultra-vision.net/

EducationInvestor Awards recognise NetSupport’s exporting achievements

EducationInvestor, the leading business magazine for education professionals, has released the shortlist for its 2013 awards and, in the prestigious ‘Grands-prix’ section, NetSupport is delighted to have been named a finalist in the ‘Exporting Excellence’ category for the second year running.

Despite the prevailing economic climate, the continued evolution of the company’s education software range combined with an extension of its overseas partner network has seen NetSupport grow its international presence in the past twelve months.

Award winners will be announced in London in November.CLICK HERE to see the full list of finalists.

Welcome to our new partners for 2013

Malaysian schools set to use NetSupport’s classroom management technology in Thin Client IT labs

NetSupport School’s ability to work across different computing platforms and environments has once again come to the fore. The leading classroom management software solution is set to be installed in over 1200 new Thin Client IT labs in schools across Malaysia.

CLICK HERE TO READ MORE

Infinity Insurance delivers attention-grabbing messages with NetSupport Notify

Infinity Insurance, one of America’s leading Property & Casualty Insurance companies, has rolled out NetSupport’s instant messaging and desktop alerting solution, NetSupport Notify, across its offices.

With over 1,900 employees across the US, Infinity needed a reliable way of sending messages to staff that aren’t ignored or lost in a busy inbox.

NetSupport Notify allows an administrator to deliver within seconds a clear and concise message and instruction to all connected computers or specific departments across the company. The delivered message guarantees user attention by taking screen focus on the user’s desktop and can be accompanied by an audible alert.

The new Mobile Console for the Apple iOS allows instant communications to be sent to Windows, Mac and Linux desktops on the move from an iPod Touch, iPhone or iPad over wireless or 3G.

Isle of Man Post Office adopts NetSupport’s remote support technology

The Isle of Man Post Office based in Douglas has taken delivery of NetSupport’s market-leading multi-platform PC remote control solution NetSupport Manager.

FOSS Pacific extends its use of NetSupport

Manager remote control software

FOSS was founded in Denmark in 1956 and has since

grown to be one of the world’s leading producers of

analytical instruments that help improve production

efficiency and product quality for customers across a range

of industries, including agriculture, food, chemical and

pharmaceutical.

FOSS Pacific, the company’s Australian subsidiary, has

just extended its use of remote control and desktop

management software solution, NetSupport Manager.

Delivering secure and efficient remote PC management

to Windows, Mac, Linux and mobile systems, NetSupport

Manager offers complete compatibility for today’s modern

business environments.

The ability to securely control multiple devices from

a Windows or Mac desktop and tablets/smartphones

combines with a powerful range of system management

tools, including real-time hardware/software inventories,

optimised file distribution, an automated task scheduler

and chat/audio capabilities to make NetSupport Manager

the most flexible solution of its kind.

News from the Technical Support TeamOne of the items that are important to our Technical Support team is knowing how our customers and partners raise their questions and issues to the support department. Below, you can see a breakdown of the methods used to raise support issues with us so far this year.

NEW NetSupport Notify for iOS

FIND OUT MORE

Get the latest news from NetSupport 24 hours a day, 7 days a week, using the NetSupport News app:

NetSupportManager

Remote Control

NetSupportNotify

Desktop Alerts

NetSupportSchool

Classroom Management

NetSupportProtect

Desktop Lockdown

NetSupportDNA

IT AssetManagement

NetSupport ServiceDesk

ITIL Help Desk

NetSupportAssist

Mac & LinuxSupport

Read previous issues of the NetSupport newsletter:

Issue 1, Dec 2010 Issue 2, Apr 2011 Issue 3, Jul 2011 Issue 4, Oct 2011

Issue 5, Dec 2011 Issue 6, Dec 2012