clc lodging’s checkinn card program · accept the checkinn card although they are listed as a...

CLC Lodging’s

CheckINN Card Program

About CLC Lodging

CheckINN Card Benefits & Overview

Member Enrollments

Online Account Login & Overview

Getting Started

Checking In & Checking Out

Online Account Management

Refer A Friend

Personal Travel

Member Support

About CLC Lodging

• 30 Year History

– 500 large corporations

– 50,000 small business

– FEMA, Red Cross

• Room Nights: 10 million

• Purchases: ~$500 million

• Offers workforce travelers a hotel savings card with 20-40% off rates at 10,000+ hotels

Hotel Network

CLC Lodging Customers

http://www.entergy.com/

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Workforce travelers save 20-40% on lodging expenses. • 20-40% off hotel’s Lowest

Published Rates • No advance booking required • 24x7x365 traveler support • Monitor monthly lodging

expenses


Rate Guarantee CLC’s CheckINN Card program is backed by a Lowest Rate Guarantee. A $4.95 nightly transaction fee

applies when members choose

to stay at a participating hotel.

CLC Lodging’s Top Hotel Brands & Savings • Savings always 20-

40% off hotel’s Lowest Published Rates

• Nationally recognized independent, mid-scale and economy hotels.


Enjoy 20-40% Savings with the CheckINN Card!


How It Works 1. Workforce travelers enroll in CLC’s

CheckINN Card program. 2. Members present their CheckINN

Card to the hotel at check in. 3. Hotels ―swipe‖ the CheckINN Card

to authorize the stay against the member’s registered credit/debit card.

4. Hotels notify CLC Lodging of the member stay. CLC Lodging bills the CLC discounted member rate, as displayed on the member’s online account or provided by CLC, taxes and fees to the registered credit/debit card.

5. Members receive an e-mail invoice statement showing the total amount billed.

6. The invoice statement is posted to the member’s online account.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Members Enroll Online: www.clclodging.com Go to “Join Now.”

or Members Enroll via Phone: 1.866.857.9747, Option 1

Member Enrollments

CheckINN Card membership requires a valid credit/debit card.

http://www.clclodging.com/

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Member Login

Account Administrator Login 1. www.clclodging.com or 2. www.clclodging.com/checkinncard

1. Member Login. 2. Member Login.

Traveler Login

Traveler log-in: • Travelers log in at

www.clclodging.com to find hotels, addresses and phone numbers.

• Travelers use first initial, last name and ID number from the left corner of the CheckINN Card.

• Member rates are not displayed to travelers.

Travelers: Use first initial, last name and ID number from left corner of the CheckINN Card

Traveler log-in.

Traveler view.


Traveler Support Center

Traveler Support: Travelers can call CLC’s Traveler Support Center 24 hours a day: 1. Get Member Rates at no

charge. 2. Get help checking in to a

hotel at no charge. 3. Request directory assistance

for $2.95 per hotel look-up. 4. Make reservations through

CLC Lodging for $7.95. Get Member

24/7/365 Toll-Free

1.888.545.9391

Online Account Features

After log-in members go to: My Account, Hotel Search,

Refer A Friend, Account Activity, Personal Travel or

Logout tabs.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Temporary CheckINN Card Vouchers for New Accounts 1. New members can use a temporary

CheckINN Card voucher for 21 days until the permanent CheckINN Card arrives.

2. Members print the temporary voucher and present it to the hotel at check in.

3. If several stays are required, members can print multiple temporary vouchers to take with them on their travels.

4. Members can View, Print or E-mail the temporary voucher from the online account.

Temporary Vouchers

Access your temporary voucher.

Temporary voucher.

Find a Hotel via: 1. CLC Web account 2. iPhone Hotel Locator 3. Android Hotel Locator 4. CLC Mobile for

smartphones 5. Print directory 6. CLC Traveler Support

Center

Selecting a Hotel: Enter city, state, street address or zip code. 1. Search by rate range,

radius or amenity options. 2. Send hotel details to a

phone or e-mail address. 3. Filter by amenities. 4. Sort by price, distance

and savings. 5. Add hotel to favorites.

Hotel Search

Enter travel destination.

Filter by amenities.

Add hotel to favorites.

Download hotel results on screen or to Excel.

Send to phone or e-mail.

Hotel Search

View hotel images and amenity options prior to deciding where to stay, including:

• Hotel Rooms • Restaurants • High-Speed Internet • Breakfast Bars • Kitchen Suites • Laundry Facilities

Search for hotels from a device with the CLC mobile Web hotel locator for:

• iPhone • Android • Blackberry • Windows OS • @ www.clclodging.com

View hotel images.

Search hotels from a mobile

device.

CLC Hotel Locator For iPhone®

& iPad® Devices

1. Search for the CLC Lodging Hotel Locator on the iPhone App Store from your iPhone

or iPad and tap INSTALL.

Easily search and map CLC network hotels from your iPhone or iPad.

2. Find the CLC Lodging Hotel Locator in your iTunes store and

click DOWNLOAD once logged into your iTunes account. Then sync with your iPhone or iPad.

3. Scan the QR code below or log into your online account at www.clclodging.com to scan the code and access

detailed usage information.


CLC Hotel Locator For Android™ Devices

1. Search for the CLC Lodging Hotel Locator on the Google Play App Store from your Android device and tap INSTALL.

Easily search and map CLC network hotels. Just follow one of these simple instructions below to get started.

2. Find the CLC Lodging Hotel Locator in the Google Play App store and click INSTALL once logged into your account. Then sync with your Android device. -https://play.google.com/store/

Accessing Member Rates Member rates are available from CLC Lodging from the online account or via CLC’s mobile apps. . 1. Members click on “View

Your Rates” to view member rates for a 2-week period. Member rates are updated weekly, each Sunday.

2. Members see the hotel’s Lowest Published Rate, the member rate and the savings.

3. Member rates displayed on the online account or provided by CLC are billed to the credit card (not rates provided by hotels.)

Member Rates

Click on View Your Rates

View the CheckINN Card Member Rate, the hotel’s

Lowest Published Rate and your savings.

Member Rates are available to view

7 days after enrollment.

Total Charge Summary 1. Members create a Total Charge

Summary to see exactly what they will pay for a stay, including taxes and fees.

2. Total Charge Summaries can be created for past or current 2-week stays.

3. Total charges displayed will match the final CLC invoice statement when a stay is billed directly to the member’s registered credit/debit card.

Total Charge Summary

Enter stay dates to create a Total

Charge Summary

Total charges billed to the credit card.

Viewing New Hotel Additions 1. Members should check their online

account frequently to view new hotel additions.

2. Members click on New Hotel Additions under the Hotel Search tab.

New Hotel Additions

Click on New Hotel Additions.

View recently added hotels.

.

Order Lodging Directories

Order a Print Hotel Lodging Directory 1. Members can order a print version

of the hotel lodging directory by clicking on the Order Lodging Directory/Insert on the ―My Account‖ tab.

2. The lodging directory displays hotel information, plus hotel rate ranges as $ signs with the $ indicator ranging from the lowest rate ($) to the highest rate ($$$$$).

Click on Order Lodging

Directory/Insert under My Account.

Complete lodging directory order form.

Download Hotel Lodging Directories

Display hotel search results on screen or

create a spreadsheet.

Download Hotel Lodging Directories 1. Members can view hotel search results

on screen, or members can create an Excel spreadsheet of their city or statewide hotel search.

Download a city or full state directory.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Checking In 1. Members present their CheckINN Card to the

hotel at check-in. 2. Hotels using CLC Lodging’s electronic

WebCheckINN system and ―swipe‖ the CheckINN Card to authorize the stay against the account holder’s registered credit/debit card.

3. Members may see an authorization amount on their credit card account, which is not a billing but an authorization of availability of funds only.

4. Hotels processing CLC Lodging’s stays manually will take an imprint of the CheckINN Card at check-in.

5. Members may be asked to provide a credit card for incidentals only. Rooms, taxes and fees are billed directly through CLC Lodging.

6. Members may be asked to provide proof of identification.

7. Hotels will ask members to sign either a registration card, a hotel folio or voucher.

Checking In

Check-in Questions Members experiencing any questions at a hotel can call our Traveler Support Center for immediate assistance. When should members call? • The hotel states they do not

accept the CheckINN Card although they are listed as a participating hotel.

• The hotel is unsure how to process the CheckINN Card.

• The hotels states they have no room availability when the member has made a reservation.

• The member’s CheckINN Card is declining at the hotel.

Checking In

Check-In Assistance

1.888.545.9391 24/7/365

Checking Out 1. Hotels present a hotel folio* at check-out or

members may request the folio from the hotel. 2. Members are encouraged to review the hotel’s

registration card, folio or voucher and to sign it to validate the length of stay before checking out.

3. Hotels notify CLC Lodging of the member’s stay. 4. CLC Lodging processes the stay and bills the

member’s registered credit/debit card. 5. The member rate billed is the member rate

displayed on the online account or provided by CLC Lodging—not the rate provided by the hotel.

6. Members receive an e-mail invoice statement from CLC Lodging with a detailed breakdown of the charges:

• Lowest Published Rate • Member Rate • Member Savings • Taxes • Transaction Fee • Total Charges

Checking Out

*The rate on the hotel folio will not be the rate CLC

charges. Members are billed the 20-40% discounted

rates as displayed on the online account or provided by

CLC at the time of stay.

CLC Lodging invoice statements are e-

mailed to members.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Online Account Management 1. Order additional

CheckINN Cards for travelers.

2. Replace lost or stolen CheckINN Cards.

3. View cardholder information.

4. Manage credit cards and create a preferred credit card.

5. Create Group Owners, or sub-accounts, to allow different groups to register separate credit cards on the account.

6. Search by cardholders.


Replace, cancel, view

cardholders.

Update cardholder

information.

Create Group Owners.

Adding New Cardholders 1. Members select

―Add Cardholder‖ from the ―My Account‖ page.

2. Members select the number of cardholders to add.

3. Members can create 5 new cardholders at one time.

4. If more cardholders are required, members can continue to add cardholders in multiples of 5.

Add New Cardholders

Add cardholders up to 5 at one time.

Add cardholders

at no charge.

Ordering Replacement Cards 1. Members can replace lost or

stolen cards at no charge from the ―My Account‖ page.

2. Members select ―Replace‖ to the right of the cardholder’s name.

Order Replacement Cards

Select “Replace” next to cardholder

name.

Complete “Order Replacement Card” form.

Managing Credit Cards 1. Members select ―Manage Credit

Cards‖ from the ―My Account‖ page.

2. Members can add, edit or delete a credit card.

3. Members can set their preferred credit card as their direct billing card.

Manage Credit Cards

Select Manage Credit Cards.

Edit or delete credit card.

Add new credit card.

Set preferred credit card.

Create Group Owners 1. Members can add sub-accounts,

or Group Owners, to the account. 2. This allows sub-accounts to

register under the main account using a separately registered credit card.

3. Hotel stays for individual Group Owners, and cardholders within the group, are billed to the separately registered credit card.

4. Members invite Group Owners to enroll under the main account by clicking on Create New Group Owner and completing the e-mail invite.

5. Group Owners follow the e-mail instructions to enroll under the account registering a different credit card.

Group Owners/Sub-Accounts

Create new Group Owner.

Admin Groups, Group Owners & Cardholders Admin Group: The primary account administrator has full administrative capability for the main account and the group owner accounts.

Group Owner: The Group Owner is registered with a different credit card and can add cardholders to the sub-account. The Group Owner has administrative capabilities for his/her Group Owner account and cardholders only.

Cardholders: Cardholders have no administrative capabilities, but have a Traveler Login ID. Cardholders can access the hotel search tool by logging in with their first initial, last name and employee ID.

New Group Owner account.

Group Owners/Sub-Accounts

Viewing Lodging Transactions 1. Members can view their lodging

transactions by clicking on the ―Account Activity‖ page.

2. Members can search for transactions by Stay or Invoice Date.

3. Transaction details show the hotel’s Lowest Published Rate, the member rate, stay savings and total charges.

4. The member’s registered credit/debit card is typically billed within 5 business days of the stay if the hotel uses CLC’s electronic WebCheckINN billing system.

Account Activity

Search stays by check-in date.

Search stays by invoice date.

View total charges with taxes and

fees.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Refer A Friend

Referring Associates 1. When members refer friends,

colleagues and work associates, the $9.95 membership fee is waived when they enroll.

2. Members provide the associate’s name and e-mail address, and an e-mail is sent to the associate inviting them to join the CheckINN Card program with the member’s unique referral code.

3. Members can print referral cards from the Refer A Friend page and distribute at trade shows or conventions.

Enter an associate’s information and they’ll

receive an e-mail invitation to join the CheckINN Card

program.

Download and print referral cards to hand to colleagues

and associates.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Personal Travel

41 12/18/2012

Personal Travel Offers • Members have access to special

personal travel offers from hotel

partners.

• Since these offers are for

personal, not business travel, the

CLC Lodging CheckINN Card is

not required.

View personal travel offers such as 20% off Wyndham

properties.

About CLC Lodging


Member Enrollments


Getting Started



Refer A Friend

Personal Travel

Member Support

Member Support

Member Support Traveler Support

• 1.866.857.9747, Option 2

• 1.888.545.9391

• Invoice Help • Check-In Help

• Credit Card Help • Member Rates

• Online Account Help • Hotel Directory Assistance

• Hotel Reservations

• M-F: 8am – 5pm • Central Time

• 24/7/365

clc lodging’s checkinn card program · accept the checkinn card although they are listed as a...

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