class 8 - food and drink - room service, breakfast - reservations - receiving the guest

8/6/2019 Class 8 - Food and Drink - Room Service, Breakfast - Reservations - Receiving the Guest

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CURSO EN INGLS CONCIENTIZACIN TURSTICA EN LA PAMPA PARA PROFESIONALES DEL REA DE TURISMO Y AFINES

Prof. Patricia Wiedenhfer

1 Class 8

Food and Drink

Food and DrinkBreakfast.

1) What do people in your country usually

eat for breakfast? 2) What do hotels in your

country usually serve for breakfast? 3) Youll

hear 3 guests phoning to order breakfast in

their rooms. Listen and note down (1) Room

Number (2) Name (3) what the guests wants

by ticking the breakfast menu.

A. Vocabulary: milk( ) croissant( ) coffee( ) jam( ) pastries( ) mushrooms( ) fruit juice( ) bacon(

ham( ) grapefruit( ) toast( ) cereals( ) tea( ) sausages( ) tomato( ) rolls( )


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2 Class 8

Food and Drink


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3 Class 8

Food and Drink

Taking Reservations by Telephone

What name is it? / Whats the name?For how many people? / How many people is it for?

What time? / What time would you like?Can I help you?For what day? / When is it for?Is that smoking or non-smoking?

Waiter: Good afternoon, Casablanca Restaurant. _______________________________ ?Mr Russell: Id like to reserve a table, please.Waiter: Certainly, sir. _________________________________________________ , please?Mr Russell: For today.Waiter: OK, so thats the 7th. And _____________________________________________ ?Mr Russell: Half seven, please.Waiter: And _________________________________________________________________ ?Mr Russell: Just two, please.Waiter: _____________________________________________________________________ ?Mr Russell: Non-smoking.Waiter: OK, sir, thats no problem. And _______________________________ , please?Mr Russell: Russell.Waiter: ______________________________________________________________ , please, sir?Mr Russell: Yes, its R-U-double S-E-double L.Waiter: Thank you. So, thats a table for two at seven -thirty this evening. Thank you very much,Mr Russell. See you this evening.

Mr Russell: Thats great. Thanks. Bye.Waiter: Goodbye.

Identify yourself: Good afternoon, Casablanca Restaurant, Marta speaking.

Check the floor chart: Just a minute, madam, Ill see if we have a table.

Apologize: Im verysorry, madam, but there are no tables left in non-smoking.

Offer an alternative: We have a window table, would you care for that?/Is that OK, sir?


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4 Class 8

Food and Drink

Receiving Guests

Greet the guests and ask if they have a reservation.Check the reservation and confirm the details, offer help.Show the guests to their table.Ask if they are satisfied with the table.Pull out the chair of the lady, and push the chair back into its place.Tell the guests they will be served/assist/attend to soon.Ask the guests to wait while their table is being prepared.1. Oh! Yes, a table for 4 by the window.2. Ill show you to your table, sir. This way, please.3. Would you mind waiting a few minutes? Well get the table ready for you now.4. Your waiter will be with you shortly. I hope you have a good dinner.5. Will this be all right?6. Good evening, welcome to Casablanca Restaurant. Do you have a reservation, sir?7. Allow me, madam.8. Can I take your coats?

1. Greet the guests Good, evening, madam.

2. Ask if there is a booking

3. Ask for the name

4.Check the bookingdetails

5. Offer the guest a coffee

6. Offer cloakroom service

7. Offer a choice of seats

8. Apologize and explainthe problem

9. Suggest seats

10. Show the kitchen

11. Show the guests totheir table

12. Present the menu


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5 Class 8

Food and Drink

KEY

A. Vocabulary:milk(10) croissant(14) coffee(16) jam(15) pastries(11) mushrooms(4) fruit

juice(9) bacon(6) ham(17) grapefruit(3) toast(2) cereals(1) tea(8) sausages(7)

tomato(5) rolls(12)


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6 Class 8

Food and Drink

class 8 - food and drink - room service, breakfast - reservations - receiving the guest

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