clare mcgregor @ academyjustice 9 january, 2018 measuring ... · our problems. it [s best to have...

Evening Seminar

Coaching’s Impact on Social Exclusion:

Measuring Hearts and Minds

Clare McGregorFounder & Managing Director

Coaching Inside and Out (CIAO)

9 January, 2018

@academyjustice

Academy for Social Justice

Commissioning

Background to the Academy

• The Academy’s mission is to bring people together to share knowledge, skills and practice and to promote excellence in social justice commissioning

• The Academy was created in 2007 and now has over 3700 cross sector members

• Services are designed to support the development of social justice commissioning and include nationwide events, eLearning, commissioning themed learning groups and web pages offering commissioning information

coachinginsideandout.org.uk

Clare McGregor, Founder & Managing Director#CoachingImpacts @Clare_McGregor @CIAOcoaches

Coaching’s Impact on Social Exclusion

Measuring Hearts and Minds

The notes with each slide are greatly abbreviated and no substitute for the depth of information and interaction at the presentation. However, we want to give those who couldn’t attend an inkling of what you might have heard. Please do get in touch if you have any questions or suggestions after reading this. Thank you. [email protected] So, 7 years ago this month I found myself staring at a heavy prison gate on a cold dank day wondering how I’d managed to be stood there with no keys, no ID and no way out. I realised, as my warm smile at an approaching prison officer faded, that no one could let me through on my word alone, And just then a woman strolled by and shouted across: “Don’t let her out, Miss! She’s a prisoner!” That’s how the book Coaching Behind Bars begins and, in fact, I’ve been taken for a prisoner many times, even after I was given keys (I've really dressed up for you), and, that made me wonder why I was there as a coach and not as a prisoner. Because, if it weren’t for all I’ve been given in life, I could very easily have been stuck inside for real, as could we all. Because where we find ourselves is almost entirely down to luck. However, that’s not to say we can’t change our luck and change our lives (see the end of slide 5 for a client’s take on this). lide 4


Coaching Inside and Out CIAO

People often ask how coaching differs from mentoring and counselling. Anyone been coached? Any coaches in the room? If you ask 3 coaches you’ll get 4 answers, but here’s CIAO’s take on this. Coaching and mentoring look to the future, whilst counselling looks more to the past. However, there’s no solid division. CIAO coaches help clients work out their own answers and do not act as mentors. Mentors often offer advice and can use coaching techniques whilst also offering more practical solutions and sharing their own views or ideas. This is why coaching is shown as a field within mentoring. Coaching also includes thinking, so it’s in a thought cloud / brain. Coaching itself is often described as Executive Coaching (around work) or Life Coaching (around everything else) but most people discuss both work and home regardless. CIAO does not advise, direct, suggest solutions, provide answers, share experiences or advocate on behalf of its clients. Holding this tension means our coaches can help people realise their own potential. As coaching is all about giving people control, responsibility and options; and tapping into our potential I want you to think of the many different ways that might help you. Coaching changes the conversation - with members of the public, colleagues, family and friends. Has anyone ever believed in you more than you believed in yourself? Has anyone ever supported and challenged you to do more than you ever thought you could? Coaches do both these things. Self-belief is only part of the equation though. Coaches need to believe in others and suspend judgement wherever you can.

We truly believe people can change their own lives and the lives of others for the better. & Coaching’s invaluable whenever someone’s given up hope and can’t see how things can change – in prison or on patrol. We don’t have the answer to all our problems, but we all know more than we realise if we’re asked the right questions and are given time to think That’s why mentors answer questions whereas coaches question answers. We really need to tap into all the ideas and resources we can. To help others reach their potential and enable them to implement their own ideas. To ask great questions and help others do the same. Now more than ever. What I’ve learnt over the last 7 years is that there is more potential than I ever imagined in those caught up in the criminal justice system, where you might think people lacked both the resources and the will to change their own lives. We saw our clients gain self-belief and hope, get to the root of their problems, take responsibility, reduce the harm they do themselves and others, come off drugs, take up education, get fit, get jobs, start their own businesses and look for more ways to help others as well as becoming coaches themselves. Without us giving any advice whatsoever. As my very first client told me “You’ve made me realise I can change things just by thinking about them.”


OutcomesStar.org.uk info & copyright

Outcomes Starlowest scores before & after

So, how do we start that thinking? The Outcomes Star tool is at the heart of the first ses-sion. It shows the big picture, it looks at key themes in life and stimu-lates thinking, as well as supporting and measuring change. The Star helps clients assess for themselves where they are using an objectively described scale of 1–10. They take a step back and look at their situation from different perspectives. But we start by striking out the word ‘offending’, as we aren’t interested in who people were and we don’t ask what crimes our clients have committed. We want to know who people are and who they’ll become. We don’t ask what crimes our clients have committed, in the same way, if I were coaching you, I wouldn’t ask what crimes you’ve committed. Because we don’t just want our clients to be good. We want them to be great. & they are… One young woman was abused by her uncle from the age of 12 and shared how she’d considered her skills and the risks and rewards of getting money to feed and clothe her sons and chose to be a sex worker as she was “shit at shoplifting”. We burst out laughing. But the point is our clients aren’t stupid. Many just think they only have very different career options to most of us. So the Star helps people take a step back and look at their situation from different perspectives and after pausing for this reflection the questions we then ask are the same I’d ask you:

Where do you want to start? What do you want to change? This Star shows the worst position any one of our first cohort of clients was in before and after coaching. We have watched our clients take responsibility, come off drugs, get fit, get jobs, start their own businesses and look for more ways to help others as well as becoming coaches themselves. Analysis showed the lowest scores for ‘Emotional and mental health’ were 2 before coaching and 7 afterwards. The most dramatic improvement was from 2 to 9.5 (and that client not wanting to score herself a perfect 10 is telling in itself). These changes mean the difference between being stuck at the description: ‘I don’t like feeling like this but there is nothing anyone can do about it’, to learning to make better choices and being able to agree: ‘I mostly feel fine – I just need support now and then’. This huge shift turned out to be across all the Star areas (except accommodation, perhaps because this generally needs a physical rather than mental movement). The increase in the lowest scores in all other areas was from an initial score of 1 or 2 (effectively not or only fleetingly considering change) up to a minimum of 5 (conscious desire for change). Much more is written about this in Chapters 4 and 10 of ‘Coaching Behind Bars’.


goals

values & strengthsListen

Watch Question Challenge

Support

Forup to 6-10

hours

Going beyond Goals Coaching Inside and Out helps people take a step back, look at their situation from different perspectives and realise they have choices. After that we ask the same questions I’d ask you: “Where do you want to start? What do you want to change?” Coaches then explore three core areas in response to the individual’s needs and related to the levels on which coaches can help (as in CIAO’s “introduction to coaching” doc): Who are you? Your strengths and values Good coaching What do you want to change? Reaching your goals Goal coaching How are you holding yourself back? Challenging your assumptions Great coaching We generally only coach for up to 6 hours and some wonder ‘What difference could we possibly make?’, but it can take just 6 seconds to ask a great question that shatters someone’s misconceptions for life. But it’s not just a quick fix – deep work gets at the root of our problems. It’s best to have many tools in your bag though, to avoid the pitfall Maslow spotted: “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.” CIAO offers Great and Good coaching, not just simply Goal or GROW coaching (Goal Reality Options Will). And we think our clients deserve the very best coaching because, as I said earlier, we don't want our clients to be good,

we want them to be great. Goals - Goal or GROW coaching [blue sky thinking & link with direction of ‘rocket science’] - many other services can do this Strengths / Values - Good coaching (low self-esteem and working on what is good in people) [green/grounding - link with energy of ‘rocket science’] - maybe CIAO Assumptions - Great coaching (self-sabotaging / stuck) pivots on these [almost invisible] - definitely CIAO We do not necessarily look at them in this order either, as everything pivoting on the most transformational approach at the base (i.e. getting to the root of problems). Goal coaching may be the simplest form of mind coaching that helps people get where they want to be, but goals aren’t always the best place to start. Goals were beyond our very first male client in the community. He’d been released from prison, had alcohol problems and felt he’d never had any meaningful use of time in education, training or employment. He was 29. He’d given up hope and couldn’t see how he could change anything, so we dropped the Goal coaching and went straight in at the deep end. The Great coaching and the Good If someone has low self-esteem or isn’t very sure who they are, then exploring what is good within them can help them find the inner resources that enable them to make the most of all external resources. A client described her values as “the keys to my emotions”. Knowing your values and strengths gives you energy, puts you in control and gives you options. It also helps you work out which direction to go in and what you really want. In prison, as elsewhere, it’s also much better if you can explain that someone has trodden on your values instead of punching them in the face. Great coaching goes far beyond Goal coaching to break negative patterns, stop self-sabotaging and overturn the often invisible assumptions we build our lives on that stop us changing what we want. Getting to the root of problems like this can radically alter people’s behaviour/MO and perspective on life. Admitting what is deep inside can also help a stuck client move forward: many often say: “I’ve never told anyone this.” Great coaches have a range of transformational techniques for helping clients do this, the simplest of which is asking “What if…?” I actually had to stop coaching that 29 year old man, because he got a job and achieved his new goal of going to work and coming home tired. As he put it: ”People do things because of the hand they were dealt: who they're around, who they mix with and how they were brought up. Now I'm putting my cards back in the pack and giving them a good shuffle.”


client

choice & responsibility

values & strengths

goals

respect

rapport trust

supportchallenge

Coaches explore the 3 areas/questions according to the needs of each client. We make sure we have many tools in our bag to avoid the pitfall Maslow spotted: “I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.” Coaching isn’t a soft option (One client said: “I feel like I’m going for brain surgery while awake.” ) and balancing the need for challenge, as well as support, underpins the tension that helps people change what they want and realise their own potential. … The relationship is at the heart of the work, and our relationship is helped by being outside ‘the system’. It also includes flexible persistence … This all then sits on the bedrock of the interlinked elements of choice and responsibility that enable all of us to be autonomous and accountable for how we live our lives, regardless of who we are or where we are. Helping people realise they have choices and helping them find the courage and motivation to choose is key to all we do.


men & women

all crimes & all times

young & oldunder 16 by exception

Since 2010 850+

convicted & at riskpart of Problem Solving Court

This is why after 7 years hard labour Coaching Inside and Out’s coaches have now inspired, and been inspired by, over 850 men, women and young people in our prisons and out in our communities; and we coach staff too. We work with anyone as long as they’re ‘well’ ‘willing’ and ’not violent’ – the most important thing is that they want to change something, even if they don‘t yet know what that thing is.


CIAO ServicesInside and Out

HMP Kirkham

Trafford Early Help

HMP Styal

HMP Drake Hall

HMP Ashfield

The map shows where we now work. As both a charity and self-financing social enterprise we have had a wide range of commissioners since 2010, including PCCs and health and education providers (as shown on the right). We’re up for working much more in the community too (we currently work on Early Help after being part of Stronger Families in Trafford). We are talking with many others and many coaches are already interested elsewhere too, particularly in London.


CIAO coaches

challenges

increases demand

increases supply

supports others to coach

OUR VISION

All people convicted of offences, or at risk of offending, are offered life coaching so they can help themselves and others.

We may have been the first organisation to do this, but we don’t want a monopoly. We want change. So CIAO supports and encourages others to coach too, As we want everyone to benefit. CIAO’s vision is underpinned by all five of the activities in the circle above:

Delivering coaching Challenging assumptions and advocating for the wider use of coaching Increasing the demand for coaching by commissioners Increasing the supply of coaching by organisations and individual coaches Supporting others to meet demand.

And the great thing is that you’ll also find coaches amongst you that you can help develop and They’ll repay you tenfold as they help you and others solve your own problems.


Discover Design Disseminate

Map organisations coaching socially excluded clients

Optionsfor measuring agreed outcomes

Sharepapers, reviews etc.

Evidence Assessment of coaching's effectiveness in any context

Applyfor evaluation funding

CIAO's History & Theory of Change

Sep 2017 - May 2018 May - Jun 2018 Jul - Aug 2018

coachinginsideandout.org.uk/coaching-impacts/

Coaching Impacts

Others believe in coaching too and a major international funder, the Oak Foundation, approached CIAO (after reading Coaching Behind Bars) wanting to go beyond the existing research you can see under the ‘Coaching Impacts’ menu on our website. CIAO is now in the middle of a one-year Coaching Impacts project to increase knowledge and understanding about just how much our mind coaching makes a difference. It includes a review of the existing evidence of coaching’s effectiveness in any context and mapping who else coaches clients who are socially excluded anywhere in the world. Then we’ll decide which of coaching’s many benefits we want to measure and how to best to do so to convince commissioners. If you’re already doing this it would be great if you’d link up to: share evidence or ideas, put any coaching you’re already doing on the ‘map’, see who else is coaching and keep up to date with the project by following CIAO’s website or Twitter account @CIAOcoaches. Clients, coaches and commissioners all like to see, hear and count all the changes that coaching triggers. An evaluation during 2013 showed 94% of those interviewed reported that coaching had a positive impact on them; in making the best of their time in prison, in planning for release and living in the community. Views of clients and coaches were triangulated with those of staff to validate the data and one client said: “If I’d had coaching earlier I think it would have stopped me coming to prison. I think it would have saved my life - it has saved my life.” High expectations unlock solutions from those who know best but never asked Clients can change how they see the world and their place in it. Sign up for more information and updates about Coaching Impacts through the weblink. On a mobile device see ‘Follow’ at the bottom.On the full site see ‘Get email updates’ on the right.


Discussion

What’s stopping you* commission coaching? †

What would help you* commission coaching? ‡

* or your organisation

† If it’s money, what are the other reasons?‡ If it’s money, what else might help?

We didn’t actually discuss these questions in the January seminar, as the audience engaged and chipped in with other questions and ideas about measurement and coaching from the very start. However, if you have any answers (or questions) in response to these it would be great to hear from you. Please email [email protected].


Top Tips1If your benefits are wide-ranging then work with a wide range of commissioners.

2We’re all in this together: aim to collaborate, not compete.3Ask better questions and believe in the potential ofevery one of us knowing our own answers.

These tips were captured during the seminar and written up after it. They would be different if there had been commissioners in the audience (e.g. ‘Beware pinning the butterfly to the page – in measuring hearts and minds be wary of taking people back to some of the darkest places they’ve ever been’). Here’s some explanation of the tips on the slide: 1. If you’re ahead of your time then funding relies on brave and intelligent (and informed and imaginative) commissioners who can see the potential and understand the complexities of measuring hearts and minds. Real innovation means you don’t start with evaluation or have a track record (but the individuals involved probably do). CIAO’s funding streams are diverse with contracts secured with criminal justice agencies, local authorities, NHS England, a private healthcare provider and Novus (part of The Manchester College). More proposals and possibilities are in the pipeline. 2. CIAO collaborates and shares best practice. We also chose to support others who coach (and even put that in our charitable objects) because it helps save lives as well as improve them. There’s a need for coaching everywhere you look. 3. CIAO’s commissioners are non-judgemental and believe in the great capacity of human beings to change their own lives and the extraordinary possibilities within our communities and within people who are often seen as a drain on resources, rather than as a untapped source of energy and ideas. Most importantly… There is more potential in any one of our prisons than in any Oxbridge college and it’s high time we unlocked that. For all our sakes.


Thank You

All ideas and questions are [email protected]

Please do get in touch if you have any questions or suggestions after reading this. Thank you for taking the time to do so. [email protected]

clare mcgregor @ academyjustice 9 january, 2018 measuring ... · our problems. it [s best to have...

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