Claims

Dy CCM/Claims13.05.2011

Coaching Refund Timely submission of TDRs Submission & Maintenance of TWCs,

especially in small terminals. EDR – standardization of Forms, ensuring

100% filling, submission and feeding into PRS. ECR: 20% only

Proper functioning of all identified locations for EDR feeding

Late, cancel, etc position into PRS promptly

Claims: Goods

NR wagons mgmt. at G/S - prompt Cement and such consignment – prompt

disposal, AD or else Monsoon precautions Claims prevention – Bulletin, posters Interception of oil wagons by depots –

no intimation to HQs – A/C objects Unconnected/missing wagons - prompt

Claims: Goods (contd.)

Upkeep of records, books, register – very vital, presently not good and not standardized

Sign. of Party and Rly men on registers, books – very casual

‘Self’ delivery – erroneous, not proper I/Bond business – needs to be serious Role of GSS needs to be reviewed

Claims: Parcel

Over carriage – great source of claims Inventory – not being taken fully SR fixation – delay, A/C objects & Party

suffers Guards Memo – not being taken

regularly Parcel clerk diary – “No Room” remarks

from Guards necessary - perishables

Claims: Parcel (contd.)

Escorting of RPF – Com Control should know

Nil Memo/Value deposit for registered party – not in practice

F/Note: details of party improper Upkeep of records, register, books –

presently not standardized and proper

Court DRM report: alarming situation, division

to monitor internally, Sr DCMs to co-ordinate with RPF

Form 1&2 – very essential, availability of forms and submission to be ensured

Division to enclose details of these and ex-gratia payments with MCDO to HQs

Suo-motto and prompt enquiry into 124 A cases and intimation to HQs

Court (contd.)

Preservation of records, like TSR, station diary and others – model time frame

Consumer cases – a divisional affair, HQs to monitor, approve WS for cases involving HQs and above officials

Prompt intimation to HQs for closure and amount paid, monthly figures to reach by 2nd of successive month

Thank you

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