city of sydney app
TRANSCRIPT
Yessie Klein
Agenda
1. Business Analysis 2. Data collection and analysis 3. Personas and User Journeys 4. Prototype demonstration 5. Information architecture and user flow 6. wireframes and iterations 7. Next steps.
Business AnalysisProblem statement:
The City of Sydney council do not have a means of engaging the residents and users of the City of Sydney LGA on mobile devices.
Solution statement:A mobile app solution that incorporates all the sport, health and
rehabilitation facilities that provides easy access of information and booking capabilities to the user.
Competitor Analysis:
City Of Sydney Council Waverley Council Randwick City Council
Supports Multiple Language Y Y YFacilities and RecreationParks Y Y YPlaygrounds Y Y YSkates Parks Y Y YBikes Tracks Y Y YOutdoor Exercise areas Y Y YSports fieldsSports Fields Overview Y Y YSports Fields List Y Y YField Status Y Y YField Bookings Y Y YCommunity Centre Y Y YCustomer Service Y Y YMobile AppApple Y N YAndroid Y N YSocial Media PresenceFacebook Y Y YTweeter Y Y YInstagram Y N YYoutube Y N YPinterest Y N YSMS alert service Y N YFamilies, Children & YouthOverview Y Y YActivities for kids Y Y YChild Car seats Y Y YFamily and children programs Y Y YChildren's Centre Y Y YFamily & Children's Programs Y Y YSchool Drop Off Safety Y Y YYouth Programs & Projects Y Y YYouth Advisory Committee Y Y YSeniors, access & disabilitySeniors & disability Overview Y Y YSeniors Programs & Projects Y Y YOlder Persons' Advisory Y Y YAccess Advisory Committee Y Y YDisability Programs Y Y YHome Modification & Maintenance Y Y YMobility Parking Spots Y Y YAccessible Facilities Y Y YMulticultural Y Y YHealth, Environment & regulationFood Safety Y Y YWalking Y Y YSwimming Pool Y Y YCycling Y Y YRehab Facilities N N N
Comparative Analysis
Survey
User Interviews
23%
77%0 7.5 15 22.5 30
Active Not Active
0
7.5
15
22.5
30
Commutor Resident Other
Apps vs WebsitesActive vs Not Active
Users
Empathy Maps
Personas
Personas
Personas
Demonstration
Information Architecture
Browse App
Start
Select Tennis
Browse Facilities
Do I know the
facilityView Facility
Details
Select Facility
View availability
Select booking time
Is Court
Available
Booking Confirmed
Enter Pay Details
Pay details valid? End
No
Yes
No
YesNo
Yes
User Flow
v.1
v.2
v.3
Wireframes
Simple design
Less steps/ pain points
Material design
Consistent Look & Feel
Gamefication
User Testing
CLUTTER
NO BACK BUTTON
BOOKING PROCESS WAS DAUNTING
APP NEED REDESIGN
FONT HARD TO READ
INADEQUATE CONTRAST
NO CONSISTENCY
INFO REPEATED