city of mesa, arizona request for information #2012244

City of Mesa, Arizona ● Request for Information #2012244 Development Information Management Enterprise Solution (DIMES)

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This Request for Information (RFI) is being issued by the City of Mesa for the purpose of soliciting solution ideas for the implementation of a Development Information Management Enterprise Solution (DIMES) for the Development and Sustainability Department. This RFI contains preliminary information to serve as a means of gathering information from the vendor community. Name: Development and Sustainability,

Development Information Management Enterprise Solution (DIMES)

Publish Date: November 8, 2012 If you intend to submit a response to this RFI, the City would greatly appreciate an email confirmation to Mary Rose Schultz by November 15, indicating this intent. This will assist the City in knowing how many responses to expect. Responses Requested By: 3:00 PM, local time, December 6, 2012 RFI Responses are to be submitted via email to:

Sharon Brause at [email protected] MaryRose Schultz at [email protected] Lester Godsey at [email protected] Steve Allred at [email protected] Stewart Scott at [email protected]

A RFI Purpose

The City of Mesa Development and Sustainability Department is soliciting information for a land development and code enforcement system, which will be used by the multiple City departments. As part of our project planning and feasibility assessment process, we need to gather product information. Refer to the “Background” section of this RFI for more detailed information regarding the City’s business needs and current technical environment (Appendices A thru D); this detail is provided for your information only. Please note that although price information is requested, this solicitation will not be used to make a purchasing decision. After analysis of RFI responses, the City will determine its next action, including, but not limited to: release of an official Request for Proposals (RFP) or Invitation for Bids (IFB), justification for purchase from an existing co-operative agreement, enter into a contract for services, or take no further action. If the City determines to purchase any tangible goods as a result of the analysis of RFI responses, they must be acquired through the City’s normal purchasing processes. Information supplied by the City in this RFI request is strictly for the purpose of providing potential respondents with the information necessary to create a response, and recipients are explicitly prohibited from distributing this information to any other parties without prior written authorization from the City of Mesa. This RFI contains background and preliminary requirements. The requirements in this RFI are not to be considered final, and in no way represent what may be included in any subsequent Request

mailto:[email protected]





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for Proposal (RFP) or other solicitation document. Issuance of this RFI does not constitute a commitment on behalf of the City of Mesa to issue a RFP, award a contract, or take any action at all. The City is not responsible for and will not pay any costs associated with the preparation and submission of responses to this RFI.

B Response Format and Delivery

Information about Vendor’s products or solutions must be in current production status (generally available for purchase, not in beta or pre-release status). We do encourage vendors to mail product marketing information for City to review or provide web addresses to pertinent information. The City requests that the responding vendor review all their RFI responses for technical accuracy before submission to the City. An electronic response is requested for General Information/Questions items beginning on page 4. If wish to provide information to the City about more than one “solution,” please respond separately for each one. Please enter your responses into this document and submit it in its entirety.

C Background

1. Current system: • Engineering - Right of way or easement construction performed by private contractors.

Projects that are created by the City of Mesa for this same type of work will not part of the requested solution.

• Development and Sustainability – The Development and Sustainability Office handles/manages/processes plans for developing property within the City of Mesa; construction permitting of commercial buildings, residential buildings, Industrial buildings, signs, infrastructure (roads, sewer, potable water, drainage systems, etc.); and, code compliance (zoning, nuisance, housing and environmental violations and animal regulations).

o The system uses the following integrations

- Convergys EVIP10 (IVR) for automated inspection scheduling automated inspections requests,

- System Innovators INovah 2.0, - SharePoint 2010, - Customer Suite version 4.1.3, - Outlook 2010 and Exchange 2007 for e-mail, - Paypal - ArcGIS data is passed from GIS to existing Tidemark application to indicate what layer

the data came from to indicate in the parcel or case that this issue exists. Also Parcel Address information is compiled from various City GIS layer information as well as Maricopa County Assessor GIS data and is passed into Tidemark on weekly and monthly basis.

o Building Services - Building permitting related to construction, plan review, inspections,

annual facilities - Code compliance – Housing, Zoning Ordinance violations, dangerous buildings,

nuisance and other


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- Environmental Compliance - Planning - Pre-Submittal, Annexation, General Plan amendment Major, General Plan,

Amendment Minor, Rezones, Site plans, Design Review, Final Plat, Land Split, Variances, Special Use permit, Administrative Approval, Day Care Home, Group Home Handicap, Historic Preservation

• Transportation – traffic barricades, requests and construction • Animal control - Animal related zoning ordinance violations; there is no licensing or

impounding done by the City of Mesa

2. Desired solution

The City is interested in receiving information about any enterprise solution that would provide these departments the technology needed to maximize effective, efficient and economical business processes for the city and its customers. Each department would need the ability to offer a customized self-service portal/interface that allows interaction between the public and city staff as well as electronic submission of applications and documents. This interface needs to give the ability to make payments, retrieve account and case data and the associated attached documents and initiate a new case, permit or project. All departments need to have the ability to retrieve these documents that have been attached to their case\permit\project and be able to redline, comment, markup, stamp, and also integrate the ICC family of codes, pertinent sections of the Mesa city codes and Mesa’s Engineering design standards into the comments where they apply. The solution needs to provide other users in different disciplines or departments the ability to see what their comments are while in the process of their review. These comments need to also be stored with the case\permit\project. The system needs to provide reporting and querying of the data by any user of the system for every case type available. The proposed system would need the following functionality, interactive interfaces and API’s: NOTE: For versions or city specifications of any of the below please see Appendix E. • Microsoft Office 2010 productivity suite • Reporting – standard and dynamic reporting • Kronos 6.2 - timekeeping • System Innovators 2.0 (iNovah) or CGI Advantage version 3.8.02 for payment processing into

the city financial systems. • PayPal for payment processing from ecommerce • ESRI (ArcGIS interfaces to maps and data from internal ESRI and would also need to allow

the public the ability use the mapping when attempting to create a case, application or project from the website. This needs to be real-time processing. This would remove the need to have batch processing which currently loads Address, Parcel, and other city GIS layer information that is currently done on a weekly and monthly basis.

• Electronic Plan submission/review and markup • Document storage (FileNet P8 4.5) • International Code Council software associated with smart codes or I-Quest • National Fire Protection Association(NFPA) codes and standards


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• SharePoint 2010 for linking the various Board and Council meeting dates and times with the DIMES system.

• Customer Suite version 4.1.3 to allow the linking of new utility services or modified services to be linked to the construction so that billing may occur for the service.

• CityWorks (desktop version – version 2011 build 2 or server version), • Microsoft Outlook 2010 and Exchange 2007 • Convergys EVIP10 (IVR) for automated inspection scheduling of inspections

D General Information/Questions

Please respond to all of the following questions regarding the proposed system replacement solution. Please insert your response, directly after each question or feature. If a question does not apply to the solution being proposed, please place an N/A in that response area.

Product or Solution Name: __________________________________ Product Version: _______________

General Vendor Information Requested Name of Vendor: Click here to enter text. Vendor Address: Click here to enter text. Contact Name: Click here to enter text. Contact Phone: Click here to enter text. Contact Email: Click here to enter text. Company History: Provide a brief narrative of your company’s history. Include details about how many years you have been in business, if you are a public or private company, if you have local (Phoenix metro area) offices and whether land development and code enforcement is your sole focus or part of a broader service offering.

Response: Click here to enter text.

E Questions 1. As Mesa wishes to determine additional functional features available using current technology,

please list the proposed system’s major modules and highlight key functional features. Response: Click here to enter text.

2. Please list the co-operative agreements you have available to purchase your product.


3. Provide contact information for customers using your system that would be comparable in size and activity to Mesa’s environment (i.e., population of 450,000 or larger - See Appendix B) Response: Click here to enter text.


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4. How many concurrent users does your product support? Please refer to Appendix A for further

information to answer this question.


5. Please describe your licensing model. Please refer to Appendix A for further information to answer this question. Response: Click here to enter text.

6. Does your application support site or enterprise licensing? Please refer to Appendix A for further information to answer this question. Response: Click here to enter text.

7. Is your application web-based or client/server? Response: Click here to enter text.

8. Does your application allow for configuring the workflow based on business need? Response: Click here to enter text.

9. What payment service does your application use for eCommerce?


10. Does your application have electronic plan submission built-in or does it integrate with a third party solution? Response: Click here to enter text.

11. Does your application have electronic plan review and markup built-in or does it integrate with a third party solution? Response: Click here to enter text.

12. What alternative input methods, other than keyboard/mouse interface, does your application support for plan review and markup (touchscreen, interactive pens/tablets, voice recognition, etc.)? Response: Click here to enter text.

13. Do the comments and markup from the plan review get stored in the case, permit or project?


14. Does your application allow for electronic signatures, watermarks, etc. in the document markup?


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15. Does your application integrate with an electronic version of ICC family of codes? Response: Click here to enter text.

16. Does your application allow for electronic integration of the pertinent sections of the Mesa City Codes and Mesa’s Engineering design standards into the comments of an electronic plan review? Response: Click here to enter text.

17. Does your application provide electronic integration to the National Fire Protection Association (NFPA) codes and standards? Response: Click here to enter text.

18. Does your proposed application offer API’s, web services or similar utilities to design interfaces? Please provide examples. Response: Click here to enter text.

19. What mobile platforms (iPhone, iPad, Android phone/tablet, Windows 8, etc.) are supported by

your application/s? Response: Click here to enter text.

20. If you have applications that work on mobile devices, are there development tools to create custom applications? Do you offer custom mobile application development and if so what platforms do you support? Response: Click here to enter text.

21. Does your system interface with Microsoft Office Suite, allowing for creation and editing of staff reports, agendas, public notices etc.? Response: Click here to enter text.

22. Please describe how application security is applied by your solution in the examples below: i. Case Security Example:

1. We have cases that are the responsibility of a work area and they would want people in that department to have access but they may want to restrict access to people from other departments.


ii. User Security Example:

1. You as a user might have access to one or many case types. How is security applied and administered?


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iii. Field Level Security Example: 1. Some users might be allowed to update everything on a case where someone else

might not be allowed to view. How is security applied and administered?

Response: Click here to enter text. 23. Please list the existing interfaces you have with the following and which would have to be

custom built. - Microsoft Office 2010 productivity suite - Reporting – standard and dynamic reporting - Kronos - timekeeping - System Innovators 2.0 (iNovah) or AMS Advantage version 3.8.02 for payment processing

into the city financial systems. - PayPal for payment processing from ecommerce - ESRI (city ArcGIS interfaces to map data and maps internally and from the public facing allow

the customer to find their location from a map to start their application process.) This process would remove the need to have batch processing the address, parcel as well as other city GIS layer information loaded on a weekly, monthly basis. It has to be real-time processing.

- Electronic Plan submission/review and markup - Document storage (FileNet P8 4.5) - International Code Council software associated with smart codes or I-Quest - National Fire Protection Association(NFPA) codes and standards - SharePoint for linking the various Board and Council meeting dates and times with the DIMES

system. - Customer Suite version 4.1.3 to allow the linking of new utility services or modified services to

be linked to the construction so that billing may occur for the service. - CityWorks (desktop version – version 2011 build 2 or server version), - Microsoft Outlook 2010 and Exchange 2007 - Convergys EVIP10 (IVR) for automated inspection scheduling of inspections


24. Are product upgrades/versions included in maintenance agreements? If not, please describe

pricing methodology, upgrade frequency, etc.

Response: Click here to enter text. 25. Considering Mesa’s current computing environment detailed in Appendix E of this document,

will the proposed system fit within Mesa’s current standards? In particular, do you support operating your solution on virtual servers? If no, please identify the areas of concerns.


26. Do you have a published end of life/end of support for your solution? If so, please provide a

copy.


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Response: Click here to enter text. 27. Describe any option for vendor hosted or Software as a Service (SAAS) solutions.

Response: Click here to enter text. 28. List recommended (not minimum) hardware specifications for workstation, servers, field laptops

and any other supported platform (processor speed, memory, hard drive space, network interface speeds, modem, etc.).



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F Pricing Model & Costs

1. Describe your pricing model for your solution (e.g. software licensing, implementation services, training, ongoing support services, etc.).


2. Based on the information provided in this RFI (existing technical infrastructure, user counts, activities, etc.) please provide a total project cost estimate for preliminary budgetary conversations. If you are able, please differentiate between software costs and professional services but at a minimum please provide an overall estimate (a price range is acceptable as well). Again, the City of Mesa recognizes that RFI responses are not binding documents nor commits companies financially based off of their response.



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Appendix A – Departments and User Totals

Department Name Number of Users

Development and Sustainability Department Development Services 56 Planning 15 Environmental services 5 Town Center Development 1 Engineering Department 61 City Manager Department Admin – City Manager 5 Budget and Research Department 1 Information Technology Department 12 Financial Services Department 1 Business Services Department Tax and Licensing 20 Revenue Collections 4 Customer Service 10 Neighborhood Outreach Department Outreach 4 Animal control 5 Mesa Arts Center Department 1 Police 5 Economic Development Department 4


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Housing Services Department 4 Fire Department Fire Operations 7 Falcon Airport Department 1 Transportation Department Transport Admin 1 Transport Traffic Engineering 16 Communications Department 2 Energy Resources and Water Resources Enterprise Services Department

Utilities Admin 1 Utilities Electric Gen 1 Utilities Electric 2 Utilities Gas Dist & Construction 2 Utilities Water Admin 5 Utilities Water Quality 1

Total Users 253


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Appendix B – Average Case, Permit, Record Creation

Record Type Number per Year Cases 28997 is the average over 5 years

Permits 9631 is the average over 5 years

Applications 28997 is the average over 5 years


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Appendix C – Case Types Construction Processes 1. BLD - Building permit

2. MST - Master Plan 3. OTC - Over the Counter 4. ADD - Addenda, Annual 5. FAC - Facilities Permit(Project) 6. MIS - Miscellaneous (Fees, Records, Permits) 7. DEM - Demolition 8. USE - Use Permit 9. SIG - Signs 10. MOB - Mobile-Factory Built 11. ROW - Right of Way 12. NCU - Non-City Utilities in the Right of Way 13. TTC - Temporary Traffic Barricades

Planning Processes 1. PRE - Pre-Submittal

2. ANX - Annexation 3. MAJ - General Plan amendment Major 4. MIN - General Plan amendment Minor 5. P&Z - Planning and Zoning 6. PHO - Planning Hearing Office 7. DRB - Design Review 8. FPL - Final Plat 9. LSP - Land Split 10. ZAD - Zoning Administrator 11. BOA - Board of Adjustment 12. ADM - Administrative approval 13. DCH - Day Care Home 14. GHH - Group Home Handicap 15. HST - Historic Preservation 16. PAM - Pre- Application Meeting

Other Processes 1. COD - Code Compliance(Housing, Zoning Ordinance violations, dangerous house,

nuisance and other) 2. ANI - Animal Control(No licensing or impounding done at the City Level) 3. ENV – Environmental 4. DOC – Document Request


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Appendix D – Mesa Environment

CITY OF MESA NETWORK AND COMPUTER SYSTEM ENVIRONMENTS

o Server • IBM z890 Model 2086 capacity setting 140

o Operating System • z/OS 1.4 and z/OS 1.7

o Peripheral connection types • ESCON, FICON, CATS

o Current storage platform connection • 12 ESCON direct attachment to EMC 8530

o Storage software in use • EMC TimeFinder

o Tape system • Bustech MDL4000 virtual tape system

connected via 4 FICON channels o I/O card types

• 3 (16 port) ESCON and 2 (2 port) FICON Express SX cards

o Network connection • 3 OSA Express Gb cards

o Software Utility programs • IBM ADRDSSU, IBM SMS, CA-DISK, CA-DMS,

CA-ALLOCATE o Required DASD volumes

• 300 3390-3 volumes RAID 1 and 175 BCV or similar function 3390-3 volumes

o Required DASD protection • RAID 1

o Required power • 110/240v redundant power supplies

INFRASTRUCTURE Data Center, Core, and Distribution Network

o Enterasys B-Series, C-Series and S-Series Switches and Routers

• IEEE P802.3ae 10 Gigabit Ethernet • IEEE 802.3ab Gigabit Ethernet 1000Base-T • IEEE 802.3z Gigabit Ethernet, 1000Base-

SX/LX • OSPF (Open Shortest Path First) Version 2 • VRRP (Virtual Router Redundancy Protocol)

o Cisco Catalyst 6500 Series • Site-to-Site hub-and-spoke VPN over Qwest

Metropolitan Optical Ethernet (QMOE) and COX


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Local Area Network (LAN) ITD Data Center, and most satellite locations o Enterasys B-Series, C-Series Switches

• IEEE 802.3ab Gigabit Ethernet 1000Base-T • IEEE 802.3at Power over Ethernet

Wireless LAN (WLAN) o Enterasys APs • IEEE 802.11a/b/g/n

o Cisco APs • IEEE 802.11a/b/g/n

o Enterasys WLAN Controllers o Cisco WLAN Controllers

WAN (Wide Area Network)

o Qwest Point to Point T-1 o City Microwave two DS3 loops

• Juniper M Series • Layer 3 MPLS-based VPN

o Line coding: B8ZS, Framing: ESF o Enterasys XSR Security Routers and Cabletron

HSIM-W6, HSIM-W84, and CSX 200 WAN devices • Each facility utilizes a single T-1 or multiple T-

1s bonded together for network connectivity o Cisco ASA 5500 Series

• Site-to-site IPsec VPN over Cox@Work cable modems

Internet Access Infrastructure (IAI)

Two active/active 100 Mbps optical links to the Internet provided by Qwest and Cox

Cisco routers BGP with public AS number Firewalls and VPN gateways Network Traffic Controllers Enterasys C-Series, N-Series, and S-Series

switches

Remote Access Citrix XenApp IPSec and SSL VPN Dial-in via a V.90 modem bank served by a pool of

DS0 analog lines

Network Authentication

IEEE 802.1x RADIUS Microsoft PKI Active Directory

Network Management o CA Spectrum Infrastructure Manager 9.2.1.7.38 o Enterasys NetSight Suite 4.2


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SAN (Storage Area Network) o Cisco Multilayer Director Switches (MDS) 9500 Series • SAN-OS 3.3(4) • 2-Gbps and 4-Gbps MDS Fibre Channel

switching modules o Storage Arrays

ITD Data Center • HP Enterprise Virtual Array 6000 (XCS 6.000) • HP Enterprise Virtual Array 8000 (XCS 6.110)

o Host Bus Adapters (HBAs)

• Emulex • Qlogic

Storage Management ITD Data Center o Storage

• HP Command View 9.1.0 o Storage Networking

• Cisco Fabric Manager 3.3 (4b) • Cisco Device Manager 3.3 (4b)

Enterprise Backup Environment

ITD Data Center (Backup) o NetBackup 6.5.5

• 1 Master, 2 Media Servers (Win 2003, 32bit)

• 220+ Standard Clients o Quantum i2000 Tape Library and Basic Disk Storage

Units • 10 FC LTO3 Tape Drives • Disk Staging – HP EVA’s

o vRanger Pro DPP 4.5 (for VMWare system image backups)

SERVER ENVIRONMENT

ITD Data Center o x86-based: Compaq/HP DL38x-DL58x (all generations) Cisco UCS Blade System

• UCS 5108 Blade Chassis UCS B200 M2 Blade Server UCS B250 M2 Blade Server

Cisco UCS C210 Rack-mount Server


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o RISC-based: SUN Fire T2000 Data are stored on an HP EVA 6000 and HP EVA

8000 storage systems via FC HBA’s. NETWORK OPERATING SYSTEMS – SERVERS ITD Data Center

o x86-based:

Microsoft Windows 2003 SP2, both 32-bit and 64-bit

Microsoft Windows 2008, both 32-bit and 64-bit Microsoft Windows 2008 R2, 64bit only Linux RedHat Enterprise SUN Solaris 10.x or newer vSphere 4.01

*NOTE: ALL systems meeting City’s criteria for running in a virtual environment must do so. Further, the City will not consider any proposal for a system that only runs on an operating system not supported and patched by its manufacturer (including, but not limited to, Windows 2000, Windows 2003SP1 and other unsupported legacy Desktop or Server operating systems).

o RISC-based: SUN Solaris 10.x or newer

SERVER-BASED COMPUTING PLATFORM ITD Data Center

o Windows Server 2003 Terminal Services and Citrix XenApp 4.5, moving to Windows Server 2008 Terminal Services and Citrix XenApp 6.0

o Citrix Web Interface o Citrix Secure Gateway

The City uses the following RDBMS (Relational Data Base Management System) products for data storage. The City strongly prefers solutions that use Oracle or Microsoft SQL Server.

o Oracle 10g (10.2.0.4) o Oracle 11g (Release 2 preferred) On a RISC-Based Server

o Microsoft SQL Server 2008 release 1, sp1 On a 64-bit Windows cluster server


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WORKSTATION ENVIRONMENT o Workstation Hardware

Desktop PCs x86 P2.0 GHz and greater processor

o Operating System Windows XP Professional Service Pack 3 Windows 7 (32 bit and 64 bit)

o Workstation Software Software products installed on City workstations are generally maintained at the current 32-bit version (specifics are available upon request).

Standard PC Software Adobe Acrobat Reader (9.0) Executive Software Diskeeper Microsoft Internet Explorer (7.0) Microsoft Office 2007 Professional Symantec Antivirus Microsoft Visio Viewer (12) Oracle client versions 6-10g Outlook and Microsoft Exchange 2007

Special-Use PC Software Several software products are installed on some City PCs for specific business purposes; a list of current software is available upon request. Offerors must identify in their proposal any known software conflicts or compatibility issues.

o Workstation User Access

Standard workstation user accounts do not have Administrative access or Power User access to their workstations.

WEB ENVIRONMENT o Web Serving Product Set

Adobe Acrobat Pro version X Apache 1.3 / 2.0 ASP (v3) ASP.NET v2.0 / 3.5 / 4.0 DHTML Java Runtime Environment 1.6 JavaScript (v1.3) Microsoft JScript (v5.6) ListServ (v14.5) (v 16 in progress) Microsoft IIS 6.0 / 7.0 / 7.5 Microsoft Internet Security and Authentication 2006

sp 1


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Microsoft Threat Management Gateway 2010 .NET framework 2.0 / 3.5 / 4.0 ServletExec ( 5.0) Tomcat 4.1.12 VBScript WebLogic 9.x (dedicated to existing apps) WebSense (v 7.5) (Filtering) XML PHP 5.2 Google Search Appliance

o Web Development Product Set Adobe Acrobat Pro X ASP (v3) ASP.NET v2.0 / / 3.5 / 4.0 C# FrontPage 2003 (retiring) Expression Web 4 JavaScript (v1.3) Microsoft Visual Studio (2008 / 2010) Adobe Flex 3.0 Adobe Flash 9 / 10 Silverlight 2 / 3 Sharepoint Designer (2007)

o Web Management Product Set Urchin v6

o Web Browser Environment Acrobat Reader, v. 9 plug-in ActiveX and Java applets must be approved

through Information Services prior to deployment IE 7.0 / 8.0 browsers). Internet access utilizes

Microsoft TMG 2010 Proxy services. Windows Media Player Websense Filtering (v 7.5) Adobe Flash 9/10 Silverlight (3.0) SVG

o Web Application Architecture: Web applications communicate through multiple

layers of firewalls with the use of Virtual IP (VIP), Network Address Translation (NAT), Source Network Address Translation (SNAT), IP forwarding, IP masquerading

Applications using database connections use modified port numbers to communicate across firewalls or to servers, such as a SQL server


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Microsoft MDAC 2.7 or better Support both Microsoft OBDC drivers and Oracle

OBDC drivers LDAP integration capable Active Directory 2003/2008 Authentication with back-end databases. (Active

Directory Integrated or DB) Web clustering done with either network appliances

(F5) or software (ex. MS Network Load Balancing) EMAIL ENVIRONMENT o Microsoft Exchange Server 2007 Service Pack 2

o Microsoft Outlook 2010 o Microsoft Office Communicator 2007, SP1 o Microsoft Windows 2008 o Sophos Puremessage 5.5

SHAREPOINT ENVIRONMENT

o Microsoft Sharepoint Foundation 2010 o Microsoft Office SharePoint 2010(Standard)

DOCUMENT IMAGING ITD Data Center

o IBM FileNet Environment IBM FileNet P8 version 4.5.1 Business Process

Management Engine (PE) IBM FileNet P8 version 4.5.1 Content Management

Engine (CE) IBM FileNet P8 version 4.5.1 Application Engine

(AE) IBM FileNet P8 version 4.5.1 Records Manager

Expansion Module (RE) IBM FileNet P8 version 4.5.1 System Designer

Toolkit IBM FileNet P8 version 4.0.2 eForms Designer for

P8 IBM WebSphere version 6.1 Limited EnChoice KwikWork Business Process

Management Application version 3.0EnChoice KwikWork Redaction for FileNet P8 version 3.0

EnChoice KwikWork Content Import for FileNet P8 version 3.0

EnChoice KwikWork Content Import for FileNet P8 version 3.0

EnChoice KwikWork Content Export for FileNet P8 version 3.0


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o Kofax Capture version 9.0 Kofax Capture Full Station version 9.0 Kofax Capture Development Toolkit version 9.0 Kofax Capture Remote Site version 9.0

GIS ENVIRONMENT o Enterprise GIS Platform is ESRI (ELA licensing

contract) ArcGIS Server Enterprise and extensions (10.x or

newer) ArcGIS Engine and extensions (10.x or newer) ArcGIS Desktop and extensions (10.x or newer) ArcGIS 3rd Party Extensions (CityWorks, FireView,

ArcFM, RouteSmart)

Supplemental GIS Software AutoCAD Map 3D concurrent and standalone

(2012 or newer) TIDEMARK ENVIRONMENT o Client server based

o Using Oracle Database 10.2 CONVERGYS – EVIP & ASPECT o Edify EVIP 10 IVR (owned by Convergys, formerly

Intervoice, formerly Edify) o (web-services compliant) o Aspect ACD (Which is the front-end piece connecting

to the IVR.

city of mesa, arizona request for information #2012244

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