FACTORS THAT MAY LEAD TO INEFFICIENT READ AUDITS

Methods(Current System)

Absence of stringent data validation rules in

the system

Input errorsLack of meter multipliers

Constantmanual corrections

Machine(Meters)

Different meter types

Different types of physical configurations

Seasonalmeters

Location/ Accessibilityto meters

Estimateconsumptions

Inefficient read audits

Lack of regular read audits

Reliability of ReadsOutsourced

Unexplained reasons for ZERO consumptions or

estimated readsDependance on experienced system operators to interpret

and carry out appropriate corrective actions

Reactive rather than proactive

actions

Lack of dedicated and trained staff to handle locations with oustanding issues

Manpower(SystemOperators)

Daily workload

Contractor'spersonnel with lack of

experience

RECOMMENDATION - CONTINUOUS PROCESS IMPROVEMENT PROPOSAL

RELATED TO SYSTEMS AND OPERATORS

* Perform necessary corrections or database cleanig (method)

* Include field validation rules in the system (method)

* Track the number and circumstances of estimated reads per meter and location

* Incorporate an option in the system to support AUTOMATED read audits in order to identify on a regular basis locations with discrepancies (method)

* Follow up corrective mesures and formally close down outstanding issues on a continuous basis (method)

* Designate and provide training to the staff responsible of the task (manpower)

RELATED TO INDEXES FOR CONTROL

* Number of estimated reads vs number of adjusted reads over a period of time

* Number of Work Orders generated over a period of time vs. number of estimated reads or adjusted reads over the same period

BENEFITS

IMPACT ON OPERATIONS MANAGEMENT

* Definition of minimum reading requirements to ensure quality standards

* Better management in the generation of work orders that otherwise may create unnecessary deployment and cost of resources

* Establishment of objective parameters (indexes) to control, penalize or negotiate with reading service providers

CONCLUSION:

Inefficient read audits require constant manual intervention, extensive system learning (experience), and staff availability to proceed

with corrections. In turn, inefficient read audits may cause subsequent adjustments in the billing system with further needs of more resources to perform those adjustments.