city of greater bendigo web cloud web strategy and web developments
TRANSCRIPT
City of Greater BendigoWeb Cloud
Web Strategy and Web Developments
Why Web Developments
• Adhoc web development was costly and disconnected
• Relied on contractors to create web pages• Investment was not shared across web sites• Knowledge of web sites was fragmented• Internal skills were limited to only a few staff• We were not focussed enough on a key
communication channel• NBN will provide opportunities
COGB Traditional Model
Information Systems
Public
Staff
Management/ Councillors
PathwayGIS
ConquestFinance 1People 1
ECM
Public
Staff
Management/ Councillors
Secured direct connection, Web access, E-pathway, T1 mobile, mobile apps
Secu
red
dire
ct co
nnec
tion,
Web
acc
ess,
E-
path
way
, T1
mob
ile, m
obile
app
sW
eb access, E-pathway, public
mobile apps, Open Data
Web Strategy
• Aligned to business requirements and owned by all Council units
• Set goals and actions to achieve those goals• Prioritised – can’t do everything at once• Ordered – some items have to happen before
others can occur
Key Actions
• Introduce Web Governance to deliver strategy• Agree developments each year• Replace CMS• Bring web sites to single platform• Establish development capacity• Integrate with core council systems• Move to user customised web content
Achievements
• 15 sites into CMS including web, Intranet and Extranet - 40+ content authors
• Incorporating social media into sites• Created shopping cart-Paypal payment services• Sharing calendars across sites• Extranet with secured content feed from EDMS• Creating online services which interface directly to core systems
– Grant applications online– Inventors award submissions online– E-recruitment– Customer requests (final testing)
Benefits
• Google search across content• Google analytics• Accessible content including reading service• Reduced cost to provide web sites • Capable of creating new sites/services without large
capital investment• Responsive to new demands and delivered in strategic way• Web developer who can create new services• Many staff able to update web sites using COGB web best
practice