citu e-government a corporate it strategy for government sue broyd central it unit cabinet office...
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e-governmentA Corporate IT Strategy for Government
Sue Broyd
Central IT Unit
Cabinet Office
MAY 2000
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The UK public sector
• Over 460,000 Civil Servants• 20+ Departments of State• 130+ Next Steps Agencies• 450 Local Authorities• NDPBs• NHS• Regional Government• (Scotland Wales and Northern Ireland)
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Traditional public service delivery
• Organised around departmental and agency structures
• Not joined-up
• Little choice in how the service was delivered for citizens
• Citizens required to submit information many times over
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The Key Questions
• How services can be built around customer needs, not government’s organistaion
• How to increase choice in service delivery• How to ensure that everyone is included• How we can make better use of information• How we go about making the changes
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The Context
E-citizen• 24x7• Choice of access• CustomisationE-business• The digital, knowledge driven economy
E-government• Modernising Government• 100%• Major IT Projects – learning lessons
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Champions for change
• The Prime Minister’s commitment
• The e-Envoy
• The e-Ministers
• The Information Age Government Champions
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Drivers for change
• Modernising Government White Paper
• High level political commitment
• Citizen perceptions
• Efficiency and cost reduction
• The Corporate IT Strategy
“e-Government”
CITUCITU The Corporate IT Strategy – e-Government
• Supported by a number of framework guidelines:– Web sites– Call centres– Smart cards– Authentication– Digital TV– Security– Privacy– Electronic records management– Metadata– Interoperability
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Technical Assumptions
• Internet Technologies all pervasive• IP based networks will link everything• Widespread access to Internet from non-PC
devices• Convergence – voice, data, multimedia, fixed,
mobile• Processing, storage, transmission costs reduced,
power, capacity and bandwidth increased• Government Gateways• Multi-purpose Smart Cards
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The Vision
• Completion of the Strategy– High customer demand and confidence– 100% services electronic– E-businesses– Better integration of services– Customer segmentation– Choice of access mechanisms – Digital TV ,
3GM, PC’s, Call Centres, face to face– Range of portal services - personalisation– Multiple channels – banks, supermarkets
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Making it happen
• High level leadership and political will
• Funding : study– Level of departmental funding– Departmental and cross-dept business
cases– Central funding for infrastructure– Challenge funding
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Making it happen
• Skills and people issues– Approach to Generic IT Skills – seamless
inclusion in strategic plans– Specific IT Professional Skills
• Understanding the need and building the capacity to track
• Image, recruitment and retention• Working with education and industry to address
the need
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Making it happen
• Learning lessons– Project management
• Monitoring,evaluating, best practice• Successful PPP• Benchmarking
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Making it happen
• Centrally– Information Age Ministers Network– E-envoy – strategic role– IAG Champions creating an effective governance
structure to implement the strategy– E-business managers’ network– Central co-ordination, project leadership,
monitoring, reporting and support role
Strategic Governance
CITUCITU A few examples of the building blocks:
• Employment
• Tax
• Health
• Education and training
• Companies
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Employment
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TAX
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Health
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Key development:
UK Online Portal
Single point of entry for government information and services – pilot on change of address
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CITUCITU
e-governmentA Corporate IT Strategy for Government
Sue Broyd
Central IT Unit
Cabinet Office
MAY 2000