1Y0-A20 Citrix® XenApp 6.5 Administration Resource Guide

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1Y0-A20 Citrix XenApp 6.5 Administration Resource Guide

This Resource Guide was created by Jeffrey C Rohrer (Jeff Rohrer), owner of Citrixxperience.com. This resource guide is a copyright of Jeff Rohrer, owner of Citrixxperience.com. It can be shared freely but may not be edited, changed in any way, or sold in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, in full or in part, without the prior express written permission of Jeff Rohrer, owner of Citrixxperience.com. Citrix, the Citrix logo, the Access button, All You Can Meet, Citrix Access Essentials, Citrix Access Gateway, Citrix Application Gateway, Citrix iForum, Citrix Password Manager, Citrix Presentation Server, Citrix SmoothRoaming, Citrix Solutions Summit, Citrix Subscription Advantage, GoToAssist, GoToMeeting, GoToMyPC, ICA, MetaFrame, MetaFrame XP, NetScaler, NFuse, Program Neighborhood, WebScaler, WinFrame, and other Citrix product names referenced herein are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. All other product names, company names, marks, logos, and symbols are trademarks of their respective owners.

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1Y0-A20 Citrix XenApp 6.5 Administration Resource Guide Section 1: Understanding the Citrix Architecture 1.1 Objective: Given stated requirements, determine how to create and elect a dedicated controller

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Install and Configure > Preparing to Install and Configure XenApp > Before Configuring XenApp http://support.citrix.com/proddocs/topic/xenapp65-install/ps-config-prep.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Maintaining Server Farms > Managing Farm Infrastructure > To configure zones and backup data collectors http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-zones-config-v2.html

1.2 Objective: Determine which type of data store to use to meet given requirements and/or how to install it

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Plan > Planning Server Functions > Planning the XenApp Data Store http://support.citrix.com/proddocs/topic/xenapp65-planning/ps-planning-datastore-intro-v2.html

1.3

Objective: Determine the appropriate service(s) to enable, protocol(s) and/or port number(s) to use, given a description of an environment.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Session Environments and Connections > Defining User Environments in XenApp > Maintaining Session Activity > Configuring Session Reliability http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sessions-sess-rel-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Securing Server Farms > Securing Network Communications > Configuring TCP Ports

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http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-securing-cfg-tcp-ports.html

Source: Case Study: SSL Relay with Session Reliability http://support.citrix.com/article/CTX128705

Source: Technologies > Licensing Your Product > Citrix Licensing 11.9 > Get Started > Installing Licensing Components http://support.citrix.com/proddocs/topic/licensing-119/lic-install.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Securing Server Farms > XenApp Service Account Privileges http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-services-overview.html Source: Explaining ICA Session Reliability, Common Gateway Protocol, on TCP Port 2598 http://support.citrix.com/article/CTX104147

Source: Event Log Error: An error occurred when processing incoming CGP downstream data http://support.citrix.com/article/CTX114680

Source: Technologies > Licensing Your Product > Citrix Licensing 11.6.1 > Using the License Administration Console > Change Port Numbers http://support.citrix.com/proddocs/topic/licensing-1161/lic-lmadmin-ports-change.html

1.4 Objective: Determine why to configure Worker Groups

Source: Advanced Farm Administration with XenApp Worker Groups, Pages 3 and 4 http://support.citrix.com/article/CTX124481

1.5 Objective: Given a description of WI architecture in a specific environment, determine why the WI(s) are located where they are or why they should be placed in a specific location

Source: XenApp > XenApp 6.5 Security Standards and Deployment Scenarios > Deployment Samples > Sample C – Using Secure Gateway (Double-Hop)

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http://support.citrix.com/proddocs/topic/xenapp65-sec/ps-sec-sample-c-sg-double-hop-xa6.html

Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Secure Gateway > Planning a Secure Gateway Deployment > Deploying the Secure Gateway in a Single-Hop DMZ http://support.citrix.com/proddocs/topic/xenapp6-w2k8-securegateway/sg-singlehop-deployments-v2.html

Section 2: Licensing and Installing XenApp 2.1 Objective: Based on an environment that is using the XA role manager for installation, determine how to complete the installation to meet the needs of the environment (what needs to be installed where).

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Install and Configure > Installing XenApp Using the Wizard-Based Server Role Manager http://support.citrix.com/proddocs/topic/xenapp65-install/ps-install-wizard.html Source: Technologies > Single Sign-on http://support.citrix.com/proddocs/topic/technologies/pm-library-wrapper.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > SmartAuditor http://support.citrix.com/proddocs/topic/xenapp65-w2k8/ps-sa-library-wrapper-v2.html

2.2 Objective: Determine when to make a server a controller or a worker to meet stated requirements.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Plan > Planning Server Functions > Planning for Data Collectors http://support.citrix.com/proddocs/topic/xenapp65-planning/ps-planning-data-collectors-planning-v2.html and Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Plan > Planning Server Functions > Designing Zones for a XenApp Deployment http://support.citrix.com/proddocs/topic/xenapp65-planning/ps-planning-zones-wans-v2.html

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Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Installing and Configuring XenApp > Preparing to Install and Configure XenApp http://support.citrix.com/proddocs/topic/xenapp6-w2k8-install/ps-install-config-prep.html

2.3 Objective: Determine (where to go and) how to license your XenApp farm.

Source: Technologies > Licensing Your Product > Citrix Licensing 11.9 > Get Started > Obtaining Your License Files http://support.citrix.com/proddocs/topic/licensing-119/lic-install-license-files.html#lic-install-license-files

Section 3: Configuring XenApp Sessions 3.1 Objective: Determine when to configure HDX/Speedscreen technologies based on a given scenario.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Enhancing the User Experience With HDX > Configuring HDX MediaStream Flash Redirection http://support.citrix.com/proddocs/topic/xenapp65-admin/hd-flash-wrapper-ad.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Enhancing the User Experience With HDX > Increasing 2D and 3D Application Scalability and Performance http://support.citrix.com/proddocs/topic/xenapp65-admin/hd-hardware-acceleration.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Session Environments and Connections > Optimizing User Sessions for XenApp > Optimizing Mouse and Keyboard Responsiveness http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sessions-ss-latency-reduction-mgr-using-v2.html

3.2

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Objective: Based on stated requirements, determine how client side or server side Flash rendering will work.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Enhancing the User Experience With HDX > Configuring HDX MediaStream Flash Redirection http://support.citrix.com/proddocs/topic/xenapp65-admin/hd-flash-wrapper-ad.html

3.3 Objective: Based on the requirements of an environment, determine which plug-ins should be implemented on endpoint devices.

Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Application Streaming > Managing the Offline Plug-in > Citrix Offline Plug-in Overview http://support.citrix.com/proddocs/topic/xenapp-application-streaming-edocs-v6-0/ps-stream-plugin-description-v3.html

Source: Receiver and Plug-ins > Self-service Plug-in http://support.citrix.com/proddocs/topic/receiver/receivers-daz-wrapper-all-versions.html Source: Receiver and Plug-ins > Receiver for Windows > Citrix Receiver for Windows 3.0 > Get Started > Citrix Receiver for Windows Overview http://support.citrix.com/proddocs/topic/receiver-30-windows/ica-receiver-overview.html

3.4 Objective: Based on stated requirements, determine which deployment option (managed/unmanaged) should be used to roll out a specific client plug-in.

Source: Receiver and Plug-ins > Merchandising Server http://support.citrix.com/proddocs/topic/technologies/receivers-merchandising-wrapper.html Source: Receiver and Plug-ins > Merchandising Server > Merchandising Server 2.1 > Deliver > Creating Delivery Recipient Rules > Rules: Use Case Scenario for Creating Targeted Deliveries http://support.citrix.com/proddocs/topic/merchandising-21/mer-delivery-scenario1.html

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Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Application Streaming > Managing the Offline Plug-in > Using the Merchandising Server and Citrix Receiver to Deploy the Plug-ins http://support.citrix.com/proddocs/topic/xenapp-application-streaming-edocs-v6-0/ica-install-files-citrix-receiver.html Source: Receiver and Plug-ins > Receiver for Windows > Citrix Receiver for Windows 3.0 > Install and Uninstall > Deploying the CitrixReceiver.exe from a Web Interface Logon Screen http://support.citrix.com/proddocs/topic/receiver-30-windows/ica-client-deploy-web.html Source: Receiver and Plug-ins > Receiver for Windows > Citrix Receiver for Windows > Overview of Citrix Receiver for Windows Installation Packages http://support.citrix.com/proddocs/topic/receiver-30-windows/ica-client-install-packages.html

Source: Receiver and Plug-ins > Receiver Updater for Windows > Receiver (Updater) for Windows 2.0 > Installing Receiver for Windows > Deploying Receiver without Merchandising Receiver http://support.citrix.com/proddocs/topic/receiver-windows-20/mer-dep-stand-alone.html#mer-dep-stand-alone Source: Receiver and Plug-ins > Receiver for Windows > Citrix Receiver for Windows > Overview of Citrix Receiver for Windows Installation Packages http://support.citrix.com/proddocs/topic/receiver-30-windows/ica-client-install-packages.html

3.5 Objective: Determine what happens when smooth roaming is enabled

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Understanding XenApp > Printing > XenApp Printing Concepts > Printing and Mobile Workers http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-printing-proximity.html Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Administration > Managing Session Environments and Connections > Defining User Environments in XenApp > Ensuring Session Continuity for Mobile Workers http://support.citrix.com/proddocs/topic/xenapp6-w2k8-admin/ps-sessions-prov-usrs-ws-cont-v2.html

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3.6 Objective: Given a scenario, determine why to configure session sharing

Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Administration > Managing Session Environments and Connections > Controlling Client Connections in XenApp > Specifying Connection Limits http://support.citrix.com/proddocs/topic/xenapp6-w2k8-admin/ps-session-sharing2-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Session Environments and Connections > Controlling Client Connections in XenApp > Specifying Connection Limits http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sessions-est-conn-cont-v2.html

3.7 Objective: Given a scenario depicting the need for users to reconnect to disconnected sessions, determine how to configure Logon Control to meet this requirement.

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Workspace Control http://support.citrix.com/proddocs/topic/web-interface-impington/wi-configure-workspace-control-gransden.html Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Workspace Control > Using Workspace Control with Integrated Authentication Methods for XenApp Web Sites http://support.citrix.com/proddocs/topic/web-interface-impington/wi-use-workspace-control-integrated-gransden.html

3.8 Objective: Determine what happens when pre-launch app is enabled (fast-launch and/or session linger)

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > About Citrix XenApp 6.5 for Windows Server2008 R2 http://support.citrix.com/proddocs/topic/xenapp65-w2k8/xenapp65-about.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Session Environments and Connections > Defining User Environments in XenApp > Session Linger

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http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sessions-lingering.html

Section 4: Configuring XenApp Policies 4.1 Objective: Determine how to ascertain the resultant policy behavior for a specific user or user group

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Working with Citrix Policies http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-policies-creating-wrapper-v2.html

4.2 Objective: Determine what HMR is doing in a given environment

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Maintaining Server Farms > Monitoring Server Performance with Health Monitoring & Recovery http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-maintain-monitor-server-perf.html

Source: The Citrix Print Manager Service (cpsvc.exe) or Microsoft Print Spooler Service (spoolsv.exe) Crashes or Hangs http://support.citrix.com/article/CTX113789

4.3 Objective: Given requirements, determine which HDX optimization setting(s) to configure it to meet those requirements

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Enhancing the User Experience With HDX > Configuring HDX MediaStream Flash Redirection > Configuring HDX MediaStream Flash Redirection on the Server http://support.citrix.com/proddocs/topic/xenapp65-admin/hd-flash-configure-server-ad.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Enhancing the User Experience With HDX > Configuring Audio > Avoiding Echo During Multimedia Conferences With HDX RealTime

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http://support.citrix.com/proddocs/topic/xenapp65-admin/hd-audio-echo-ad.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Enhancing the User Experience With HDX > Video Conferencing with HDX RealTime Webcam Video Compression http://support.citrix.com/proddocs/topic/xenapp65-admin/hd-realtime-video-conf-wrapper-xa.html

4.4 Objective: Given a scenario, determine when to configure a policy to randomize server reboots and disable logons for a period of time

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Policy Settings ReferenceServer Policy Settings > Reboot Behavior Policy Settings http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-ref-policies-reboot.html

4.5 Objective: Based on stated requirements, determine how a policy should be filtered

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Working with Citrix Policies > Applying Citrix Policies http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-policies-applying.html

Section 5: Publishing Applications and Content 5.1 Objective: Based a scenario, determine the expected results/consequences of the application delivery method configured

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish Publishing in XenApp > Evaluating Application Delivery Methods http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-planning-application-delivery-v2.html

5.2 Objective: Determining how to profile a package including linking profiles

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Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming > Creating Application Profiles http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-profiler-wrapper-v6-1.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming Creating Application Profiles > Targets Overview http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-profile-targets-v2.html

5.3 Objective: Given a description of an environment including applications, determine how to publish an installed application.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Resources using the AppCenter > To select a resource type and delivery method http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-pub-delivery-method.html

5.4 Objective: Given a scenario, determine how to publish a streaming application to a Client

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Evaluating Application Delivery Methods http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-planning-application-delivery-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming > To select a streaming delivery method http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-apps-task-delivery.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-apps-managing-wrapper.html

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Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming > Offline Plug-in 6.5 for Windows > Deciding Which Plug-ins to Use for Application Streaming http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-plugin-decide.html

5.5 Objective: Given a scenario and list of requirements, determine how to publish a streaming application so that it is streamed to the server to meet those requirements

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Evaluating Application Delivery Methods http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-planning-application-delivery-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming > To select a streaming delivery method http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-apps-task-delivery.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Publishing Applications for Streaming http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-stream-apps-managing-wrapper.html

5.6 Objective: Determine when to configure server to client and client to server content re-direction

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Configuring Content Redirection > To enable content redirection from server to client http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-pub-content-redirect-server-task-v2.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Publish > Publishing in XenApp > Configuring Content Redirection > To configure content redirection from client to server http://support.citrix.com/proddocs/topic/xenapp65-publishing/ps-pub-content-redirect-client-task-v2.html

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Section 6: Additional Management 6.1 Objective: Given a scenario and/or requirements, determine how to configure delegated administrator accounts to meet those requirements

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Citrix Administrators http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-admin-acct-mgmt-wrapper-v2.html

6.2 Objective: Specify how to configure/report on configuration logging to meet stated requirements

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Securing Server Farms > Logging Administrative Changes to a XenApp Farm http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-securing-config-logs-v2.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > ManageSecuring Server Farms > Logging Administrative Changes to a XenApp Farm > To set Configuration Logging properties http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sf-logging-config-properties-v2.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Securing Server Farms > Logging Administrative Changes to a XenApp Farm > Clearing Entries from the Configuration Logging Database http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-securing-clear-logs-v2.html

6.3 Objective: Based on a given scenario or requirements, determine which command to use

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > XenApp Server Utilities Reference > DSMAINT http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-commands-dsmaint-v2.html

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Source: Application Streaming Utilities http://support.citrix.com/article/CTX115137

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > XenApp Server Utilities Reference > QUERY FARM http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-commands-query-farm-v2.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > XenApp Server Utilities Reference > DSCHECK http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-commands-dscheck.html

6.4 Objective: based on a scenario, determine which type of profile to implement

Source: Technologies > Profile Management > Profile Management 4.0 > Get Started > Profile Management Use Cases http://support.citrix.com/proddocs/topic/user-profile-manager-sou/upm-use-cases.html

Source: Technologies > Profile Management > Profile Management 4.0 > Get Started > About Profiles http://support.citrix.com/proddocs/topic/user-profile-manager-sou/upm-about-profiles.html

Section 7: Monitoring and Managing Performance and Load 7.1 Objective: Given a scenario, determine when to use default, advanced or custom load evaluator

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Manage Server and Resource Loads http://support.citrix.com/proddocs/topic/xenapp65-admin/lm-wrapper-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Manage Server and Resource Loads > To create a new load evaluator > List of Load Management Rules http://support.citrix.com/proddocs/topic/xenapp65-admin/lm-rules-list.html

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7.2 Objective: Given a scenario, determine when to assign a load evaluator to an application or server using Worker Groups.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Manage Server and Resource Loads http://support.citrix.com/proddocs/topic/xenapp65-admin/lm-wrapper-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Manage Server and Resource Loads > Assigning Load Evaluators to Servers and Applications http://support.citrix.com/proddocs/topic/xenapp65-admin/lm-using-attach-loadval-all.html

7.3 Objective: Determine when to configure load balancing policies to meet the reqs of a given scenario.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Maintaining Server Farms > Using Worker Groups for Enhanced Resource Access > Enhancing the Performance of a Remote Group of Servers http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-zones.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Maintaining Server Farms > Using Worker Groups for Enhanced Resource Access > Creating and Prioritizing Load Balancing Policies http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-maintain-wg-load-balancing.html

7.4 Objective: Determine how to configure load balancing policies to meet the requirements of a given scenario.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Maintaining Server Farms > Using Worker Groups for Enhanced Resource Access > Enhancing the Performance of a Remote Group of Servers http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-zones.html

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Source: http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-maintain-wg-load-balancing.html

Section 8: Configuring Printing 8.1 Objective: Based on a scenario, determine which driver to use (UPD, native, other)

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Policy Settings Reference > ICA Policy Settings > Printing Policy Settings > Universal Printing Policy Settings http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-policies-Universal-printing.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Policy Settings Reference > ICA Policy Settings > Printing Policy Settings > Drivers Policy Settings http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-policies-rules-printer-drivers-v2.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Understanding XenApp Printing > XenApp Printing Concepts > Managing Printer Drivers http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-printer-driver-managing.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Configuring and Maintaining XenApp Printing > Controlling Printer Driver Automatic Installation http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-printing-drivers-compatibility-lists-all.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Configuring and Maintaining XenApp Printing > Controlling Printer Driver Automatic Installation http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-printing-drivers-compatibility-lists-all.html#ps-printing-native-drivers-autoinstall

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Configuring and Maintaining XenApp Printing > Configuring Universal Printer Drivers on Farm Servers

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http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-configuring-universal-printer-all.html

8.2 Objective: Given specific requirements, determine how to configure session printing

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Configuring and Maintaining XenApp Printing > Configuring Network Printers for Users > To add a network printer while configuring the Session printers setting http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-dialogs-add-network-printer.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Configuring and Maintaining XenApp Printing > Configuring Printers for Mobile Workers http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-proximity-printing-configuring-v2.html

8.3 Objective: Determine how to install/use new printer drivers given requirements.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Configuring and Maintaining XenApp Printing > Configuring Network Printers for Users http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-printing-network-configuring.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Policy Settings Reference > ICA Policy Settings > Printing Policy Settings http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-policies-rules-printer-drivers-v2.html

8.4 Objective: Determine how to configure printing policies based on a given scenario.

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Policy Settings Reference > ICA Policy Settings > Printing Policy Settings > Client Printers Policy Settings http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-console-policies-rules-printer-clients-v2.html

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Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Administration > Configuring and Maintaining XenApp Printing > Controlling Printer Driver Automatic Installation http://support.citrix.com/proddocs/topic/xenapp6-w2k8-admin/ps-printing-drivers-compatibility-lists-all.html

Section 9: Enabling and Securing Web Access to Published Applications 9.1 Objective: Determine the appropriate failover options to configure within the WI console to meet requirements.

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Servers and Farms > To configure fault tolerance http://support.citrix.com/proddocs/topic/web-interface-impington/wi-configure-fault-tolerance-gransden.html Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Servers and Farms > Specifying Advanced Server Settings http://support.citrix.com/proddocs/topic/web-interface-impington/wi-specify-advanced-settings-gransden.html

9.2 Objective: Determine how to configure secure access based on stated requirements.

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Secure Access > To configure gateway settings http://support.citrix.com/proddocs/topic/web-interface-impington/wi-configure-gateway-settings-gransden.html

9.3 Objective: Determine when to configure WI sites (PNAgent, Services, Access) to meet requirements

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Servers and Farms > To configure fault tolerance http://support.citrix.com/proddocs/topic/web-interface-impington/wi-configure-fault-tolerance-gransden.html

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Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Servers and Farms > To enable load balancing among servers http://support.citrix.com/proddocs/topic/web-interface-impington/wi-enable-load-balancing-gransden.html

9.4 Objective: Determine how to configure WI sites (PNAgent, Services, Access) to meet requirements

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Authentication for the Web Interface http://support.citrix.com/proddocs/topic/web-interface-impington/wi-authenticate-wrapper-gransden.html Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Authentication for the Web Interface > Enabling Explicit Authentication http://support.citrix.com/proddocs/topic/web-interface-impington/wi-enable-explicit-authentication-gransden.html Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Getting Started with the Web Interface > Specifying Initial Configuration Settings for a Site http://support.citrix.com/proddocs/topic/web-interface-impington/wi-specify-initial-config-gransden.html

Source: Web Interface Error: The remote server failed to execute the application launch request http://support.citrix.com/article/CTX120605 Source: How To Configure Access Gateway Enterprise Edition for Use with iPhone, iPad, and Android Devices http://support.citrix.com/article/CTX125652

9.5 Objective: Determine how to configure one WI to work with multiple farms

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Servers and Farms > To add a server farm http://support.citrix.com/proddocs/topic/web-interface-impington/wi-add-server-farm-gransden.html

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Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Managing Servers and Farms > To add a server farm http://support.citrix.com/proddocs/topic/web-interface-impington/wi-configure-communication-server-gransden.html Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Workspace Control > Using Workspace Control with Integrated Authentication Methods for XenApp Web Sites http://support.citrix.com/proddocs/topic/web-interface-impington/wi-use-workspace-control-integrated-gransden.html Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring AD FS Support for the Web Interface > Before Creating Active Directory Federation Services Sites http://support.citrix.com/proddocs/topic/web-interface-impington/wi-before-creating-ad-fs-sites-gransden.html

9.6 Objective: Determine why to configure one WI to work with multiple farms

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Web Interface Components http://support.citrix.com/proddocs/topic/web-interface-impington/wi-web-interface-components-gransden.html

9.7 Objective: Determine how to configure authentication for WI

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Authentication for the Web Interface http://support.citrix.com/proddocs/topic/web-interface-impington/wi-authenticate-wrapper-gransden.html

Source: Technologies > Web Interface > Web Interface 5.4 > Web Interface Administration > Configuring Authentication for the Web Interface > To use domain-based authentication http://support.citrix.com/proddocs/topic/web-interface-impington/wi-use-domain-authentication-gransden.html

Section 10: Troubleshooting

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10.1 Objective: Determine how to troubleshoot IMA given a scenario

Source: Troubleshooting IMA Service Failure To Start http://support.citrix.com/article/CTX105292

Source: DSView http://support.citrix.com/article/CTX106232

10.2 Objective: Determine how to troubleshoot Load balancing issues given a scenario

Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Manage > XenApp Server Utilities Reference > ENABLELB http://support.citrix.com/proddocs/topic/xenapp6-w2k8-admin/ps-commands-enablelb.html

Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Maintaining Server Farms > Using Preferential Load Balancing http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-pref-load-bal-v2.html

10.3 Objective: Determine how to troubleshoot both Citrix and Microsoft licensing issue

Source: Licensing: Troubleshooting http://support.citrix.com/article/CTX108662

Source: How to Change the Licensing Port in XenApp 6 http://support.citrix.com/article/CTX125774

Source: Technologies Licensing Your Product > Citrix Licensing 11.9 > Commands > Diagnosing Checkout Problems (lmdiag) http://support.citrix.com/proddocs/topic/licensing-119/lic-admin-cmds-diag-checkout-prob-r.html

10.4 Objective: Determine how session issues can negatively affect an XA implementation

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Source: Server with Windows 2008 R2 and XenApp Version 6 or later becomes Unresponsive http://support.citrix.com/article/CTX131518 Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Session Environments and Connections > Managing and Monitoring XenApp Sessions http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sessions-managing-v2.html Source: XenApp > XenApp 6.5 for Windows Server 2008 R2 > Manage > Managing Session Environments and Connections > Defining User Environments in XenApp > Ensuring Session Continuity for Mobile Workers http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-sessions-prov-usrs-ws-cont-v2.html

10.5 Objective: Determine how to troubleshoot a connection-type issue through WI

Source: Web Interface Error: The remote server failed to execute the application launch request http://support.citrix.com/article/CTX120605

10.6 Objective: Given a scenario describing a common print issue, determine how to troubleshoot the issue.

Source: XenApp > XenApp 6 for Windows Server 2008 R2 > Administration > Configuring and Maintaining XenApp Printing > To synchronize properties from the printer http://support.citrix.com/proddocs/topic/xenapp6-w2k8-admin/ps-printing-synchronize-properties-offline-v2.html

Source: Print Detective http://support.citrix.com/article/CTX116474

Source: How to use the Tasklist Command to Identify which Drivers are Loaded, Possibly Pointing to Problematic Third Party Drivers http://support.citrix.com/article/CTX119815

Source: How to Distinguish Native/Inbox Print Drivers from Non-native/Manufacturer Ones in Windows Server 2008 R2

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http://support.citrix.com/article/CTX126093 10.7 Objective: Given a scenario describing an issue with performance, determine what to do to troubleshoot the issue.

Source: Troubleshooting XenApp Application Servers http://community.citrix.com/pages/viewpage.action?pageId=97190094

Source: Citrix Policies Do Not Disable Entire Access to Client Drives as Expected http://support.citrix.com/article/CTX102438 Source: How to Modify ICA-TCP Listener with Remote Desktop Session Host Configuration for XenApp 6 http://support.citrix.com/article/CTX125139