citizen participation and information
TRANSCRIPT
8/6/2019 Citizen Participation and Information
http://slidepdf.com/reader/full/citizen-participation-and-information 1/2
LivingLab s Glob al Show cases
Citizen participation and information
Using Smart p hones with QR Code links
Challenge
Increasing citizen participation is one of the main challenges currently facing civicadministrations.
One of the be st wa ys to fo ster more p ublic c ivic eng ag eme nt is throug h increasedac c ess to informat ion. It is important tha t citizens c onsider the city an importan t pa rtof their lives. Central to this is fac ilitating com munic a tion betw een the civicadministration and local citizens, allowing for an exchange of useful information andinnova tive ide as betw een c itizen a nd ad ministrato r.
The m ost effec tive wa y to estab lish this two -way com munic at ion is through the use o fnew te c hnologies.
The increasing use o f the sma rt pho nes, (inc luding a pps and QR sc anners), offersnew possibilities for cities to c om munic a te m ore effe c tively with their citizens.
Solution
In this c ase, there a re tw o typ es of informa tion flow: from the c itizens to the c ity, andthe reverse, from the c ity to the c itizen. Eac h of these d irec tiona l flows ofinformation ha s their ow n c harac teristics, po sing unique c halleng es that de ma ndspec ific solutions.
1. Informa tion from the Citizen to the C ity:
The solution in this c ase involves QR c od es printed on street b enc hes, ga rbag ec onta iners, rec ycling rec ep tac les or ga rag e e ntranc es, which c onta in web links thatc orrespo nd to a web site w here a user ca n input spe c ific informa tion.
When the user-citizen wants to c om munic ate to his or her c ity ad ministration tha tsom ething has to b e d one (for examp le, the g arba ge c onta iners are full or som eoneis parked illeg ally) he o r she simply takes a p icture of the ap prop ria te QR c od e whichauto ma tica lly c om munica tes the information to the a dm inistration.
2. Informa tion From the C ity to the Citizen:
In this c ase there is a three -pa rt solution, involving: a ) The use o f QR Co des in bus andtrain stations; b) The instilla tion of GPS systems in p ub lic transport a nd ; c ) Thede velopm ent of a web site that c om munica tes this information to the user.
When a c itizen ne ed s to know ho w long it will take for the b us to a rrive o r theloca tion of a particular pub lic servic e (sc hoo ls, hosp itals, thea ters, etc ) he o r she o nlyhas to ta ke a pic ture of the c losest QR c od e a nd a ma p d isplaying the ap propriate
information will ap pe ar on the user’s pho ne.
Results
Exam ples of C ities Rec eiving Informa tion from Citizens:
1) A c itizen notice s a g arba ge c onta iner is full and ne ed s to b e servic ed . He holdshis sma rt pho ne to the QR Cod e p rinted on the c onta iner and a messag e to c ityservices is automatically sent.
2) A citizen sees a c ar pa rked illegally in front o f a ga rag e e ntranc e a nd holds herpho ne up to the QR Cod e p rinted on the sign for the entrance and a m essag e isautomatically sent to the city services.
Examples of Citizens Receiving Information from Cities:
1) When a c itizen is wa iting a t a bus stop , she c an hold her pho ne to the Q R c od eprinted there and is auto ma tic ally red irec ted to a web site showing a ma p o f thearea with the c urrent loc ation a nd a rrival time of the bus.
2) When a c itizen is c onsulting a ma p in an unfam iliar area of the c ity, he c an holdhis pho ne up to the QR c od e o n the m ap and a digital version, with po ints of interesthighlighted , will ap pe ar on his phone . This system c an be used in d ifferent a reas of
B E A N
L O GI C
8/6/2019 Citizen Participation and Information
http://slidepdf.com/reader/full/citizen-participation-and-information 2/2
LivingLab s Glob al Show cases
the c ity as a c omp leme nt to signs and ma ps.
Target Ma rkets
Citizens, Cities goverment, municipalities.
Juli Bou SantosMana ging Direc torBEAN LOGIC
Pujolar 2408198Sant Cuga tSpain
+34 936 749 661 [email protected]: www .bea nlog ic.es