cissy chan - hkia
TRANSCRIPT
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Future Positive –Commercial Thinking at
Hong Kong International Airport
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Our Mission
To contribute to an unrivalled passenger experience
through in-depth understanding of passengers’
evolving needs and innovative commercial
developments, resulting in
strong non-aeronautical revenue
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Our Future
1. Eating2. Entertainment3. Ease4. Engagement
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1. EATING
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DWELLTIME
Plan to
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Worldwide Gourmet Selection
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Worldwide Gourmet Selection
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Michelin-recommended Eateries
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Hong Kong International AirportAwarded 7 Times in
forBest Airport Dining
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2. Entertainment & AMBIENCE
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Exciting
Enjoy
Boring
Kill Time
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Festive Celebrations – Christmas
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Festive Celebrations – Chinese New Year
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Festive Celebrations – Easter & Mid Autumn
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In-store Interactive Amusement
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I Hong Kong
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Pop Up Stores
16MartellM & M’s
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Entertainment Facilities
174D IMAX Cinema Educational Park
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Virtual Golf Zone
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3. Ease
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I can’t miss my plane
My carry on is full.
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Food Court Ambassadors
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Express Menu
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Service Pledge of 15 minutes
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Local Delivery Service
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4. Engage our passengers
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Not only in the airport,but prior to their arrival
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On the way to the airport
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Airport Express Train Seat Back Local Advertisement
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Mobile App
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Location-specific Offers (coming soon)
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Exclusive offer steps away!
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