cisco x factor 9.x updates & more

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This presentation was delivered by solution architects at Cerium Networks' X-Factor Event, Feb 12, 2013.

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  • 1. Cerium X factor Update Kevin Mayo SA East CCNP/DP/VPJames Sohotha SA West - CCVP 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

2. Time Topic Presented by8:00-9.X Update DEEP DIVEKevin MayoCerium Networks10:30 James Sohotha10:40- SecurityJohn Whalen Cerium Networks11:40 Todd Montgomery Cisco Systems11:50- Route/Switch UpdatesDerek Simmelink Cisco Systems12:50 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 3. Product Portfolio Cisco Unified Communications Manager 9.0 Cisco Emergency Responder 9.0 Cisco Enhanced Survivable Remote Site Telephony Cisco Prime Unified Communications Management Suite 9.0 Cisco UC Gateway Services Application Programming Interface (API) Cisco Unified Attendant Consoles Cisco Unified Border Element Cisco Unified Survivable Remote Site Telephony Cisco Unity Connection 9.0 Cisco VG Analog Gateways Cisco VG350 High Density Analog Gateway 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 3 4. Users need: Consistent experience and choice of devices Better options for transparent mobility Simplicity IT need: Easier interoperability options Align capabilities with user requirements Efficient and simplified management and deployment tools CxO need: Reduced cost of ownership (acquisition and operation) Drive better collaboration experiences in house and out Protect and leverage current investments 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 4 5. Unified CustomerCommunicationsCollaborationCollaborationCLOUDApplicationsTelePresence ON PREMISE 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 5 6. Endpoints ApplicationsCisco Unified CommunicationsManager On Premises Hybrid Cloud 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 6 7. Voice Video Security Cisco Unified Presence Communications Manager Mobility Messaging On PremisesSessionHybridCloud Management 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 7 8. Bridging Investment Flexibility Systems ProtectionVoiceVideoSecurityPresenceMobilityMessaging 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 8 9. User centric licensing & management Consistent experience across devicesJabber feature parity Enhanced MobilityNew fixed mobile convergence options User account mixAdd locally configured and LDAP synchronizedUser accounts to the same cluster 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 10. Enterprise-wide management of all your UC licenses Simple, free (part of Unified CM 9.0) User license management, reporting, compliance Consolidation, Movement, True-Ups, Electronic Fulfillment Multiple applications/clusters Unified CM, Unity Connection, IM, Presence 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 11. Desk-Bound & SharedHybrid WorkersFull CollaborationWorkspace WorkersSolutions for individuals that need Workers Solutions for individuals that have basic UC to stay connected synchronous andKnowledge / Executive /Roadneeds (Single Device) and work fromasynchronous and occasionallyWarrior requiring most advanced company provided office locations (shared from more than one work locationUC functionality access via multiple or dedicated) devices and real time collaborationJabber Desktop Jabber MobileUCLUCL UCL UCLCUWLCUWLCUWLEssentialBasic EnhancedAdvancedStandardPremium Professional VideoMessagingWeb Conf.$40$125 $210$295$325 $415$500 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 12. 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 13. Dashboard View of Licensing and License Usage License Fulfillment Migrate Licenses Using License Wizard Upgrade Licenses using License Wizard Add Licenses Wizard Generate License Requests Install Licenses 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 14. ELM Dashboard 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 15. New central license management service in 9.0. Comes with every CUCM and Unity Connection (CUC) Licenses now hosted and managed by ELM, NOT individual products ELM can run on a separate server or co-resident with CUCM and CUC ELM tracks the "feature usage" of each product registered for license management and then evaluates the overall license status of the features under use Based on the feature usage evaluation and the availability of licenses for the features, each product is notified of its license status i.e., whether or not the product is in compliance or overage UC products (CUCM, UC, BE5K, BE6K) are supported in 9.0 as well IM&P via UCM and HCS 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 16. Cisco Back Office License Manager interfaces towww.cisco.com/go/license Cisco licensing backoffice to acquire and manage customer licenses.Electronic and manual license deliveryNew centralized License Managerserves a common pool of licenseEnterprise Licenserights to all supported products as Manager (ELM)well as provide enhanced licensingcapabilities such as tiered license New License Mgr APIsubstitution and overagefacilitates product HTTPSlicense requests andcommunication with Lic MgrLicense Manager Lic Mgr API API Lic Mgr API UCM moving from DLU Unity (device) based licensing Connectionto User based licensing (CUWL and UCL) Cluster 1Cluster 2 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 16 17. 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 18. Each product determines how they enforce overage mode For UCM, the overage period is limited to 60 days. Upon expiration, The system WILL remain operational with provisioning restrictions Additional users and phones can not be provisioned Existing users and phones can not be de-provisioned For CUC, the overage period is limited to 60 days. Upon expiration, The system will no longer be operational No voicemail may be left or retrieved Upgrading does not reset overage Rebooting can extend expiration by 1 day 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 19. The ELM will periodically query the license usage of each product once a day by default. License usage information for all products will be totaled and compared against the installed licenses to determine compliance. License synchronization can occur on demand as well. ProductLicense Sync (CUCM orCCMRequest/Response Enterprise License ELM CUC) LicenseUsageClientManager 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 19 20. Licenses will be structured such that the higher tiered (more expensive) licenses will include all capabilities of the lower tiered licenses below it (progressive, a.k.a. Russian doll license model) If the quantity of a license the products require is not available, the ELM will substitute higher tier licenses if they are available Substituted license information will be available in the ELM reports When additional licenses become available (e.g. additional licenses purchased) higher-tiered licenses will automatically no longer be substituted 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 21. Built-in assisted service capabilitiesHunt Pilot QueuingOne Button to record Simplified administrationOptimized end usermanagement & configurationEnhanced E911 for remoteworkers 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 22. 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 22 23. Focus on tasks, and usersNot devices Easy, simple, self service interfaceCustomizable by IT Define once, apply to allSNR, Phone Service, Remote Destination, Coverage Paths, Call Forwarding,Alternate numbers, Personal directory, etc Native with Unified Communications ManagerAt no additional cost 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 23 24. 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public 24 25. Queue (hold) callers whileThank you for callingthey wait for an employee tobecome availablePlease hold a moment Play Announcements &Your call will be answered in theMusic in Queue order in which it was received Longest call waitingdistribution Login/logout of queues andview queue information onCisco IP Phones Enhanced call detail recordsand monitoring tools Enhances Unified CM Hunt Unified CMGroup feature 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 25 26. Hunt Pilot a special type ofdirectory number used to Hunt Pilot - 1000distribute calls to Cisco IPPhones.Queue Queue parking lot whereincoming Callers wait to beconnected to Hunt Members Hunt List Hunt List a logical group ofone or more Hunt MembersHunt Hunteligible to receive calls. Member Member DN - 1111 DN - 2222 Hunt Member any DN eligibleto receive hunt pilot calls. DN - directory number assignedto one or more Cisco IP Phones. 11112222 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 27. Customer1.Customer dials Hunt Pilot 12.Unified CM determines which HuntMembers are eligible to receivethe call by examining the Hunt ListHunt Pilot - 10003.Available Hunt Members areselected based on the huntingQueue 45algorithm 64.If a Hunt Member is available, theCustomer is connected 2 Hunt List5.If no Hunt Members are availableHuntHuntand queuing is enabled, the call is3 Member Member 3held in queueDN - 1111DN - 22226.When a hunt member becomesavailable, the Customer call isconnected 11112222 2012 Cisco and/or its affiliates. All rights reserved.Cisco Confidential 27 28. Hunt Lists canHunt Pilot 1000 Hunt Pilot 2000 be assigned toQueue Queue one or moreHunt List 1 Hunt List 1 Hunt PilotsHunt Hunt Hunt Hunt Hunt Members Member DN - 1111Member DN - 2222 Member DN - 1111Member DN - 22