cisco unified communications 8 · enables greater load balancing across trunk groups ......

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

Paulo Jorge Correia – EM TSA

Cisco Unified Communications 8.5

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 2

Agenda

Cisco Unified Communications Manager and Session management

Clients what is new in 8.5 ?

Cisco Unity Connection

Cisco Presence Server

Q & A

Cisco Confidential 3© 2010 Cisco and/or its affiliates. All rights reserved.

Cisco Unified Communications Manager and Session management


Concerns and Opportunities in a Challenging Economy

How do I effectively manage

Key BusinessRelationships?

Can I cut my communications

costs?

How do I keep pace with the

changing nature of collaboration?

How can I improve employee

productivity?

How do I manage my

communications securely?

How do I migrate without disrupting my

business?


Technology Trends Are Driving Unified Communications

Virtualization Software as a Service

Global Value Chains

Video Everywhere

Mobility


Cisco Leads In Unified Communications

Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Cisco

WW Enterprise Voice Market Share

Siemens

Alcatel

Nortel

Avaya

NEC

The Leader in Unified Communications

#1 in Enterprise Voice

#1 in Web Conferencing

#1 in Audio Conferencing

#1 in Telepresence

#2 in Contact Center

#2 in Unified Messaging

Globally-recognized, award-winning services


Video-enabled Communications

Cisco TelePresenceHigh Definition Room Systems

Video as Intuitive

and Ubiquitousas Voice

Cisco Unified Videoconferencing

Video MCUs and Gateways

Cisco Unified Contact Center Express & CVP

Video-enabled Contact Center Solutions

Clients and endpointsVideo Telephony

Cisco WebExVoice, Video and

Web Conferencing


Voice and Video Infrastructure Solutions

Unified Communications Manager

Industry-leading, feature-rich IP Communications solution

Integrated Video

Integrated Mobility

Scalable up to 30,000 users

Extensive protocol support for network and device interoperability

Enhanced services and application delivery

Presence

XML and MIDLet application integration

Intelligent TelePresence and video call control and management

Mission critical video that scales with ease

Center of the personal video solution

Video communication outside the firewall

Seamless interworking with third party Unified Communications and VoIP environments

Video Communication Server (VCS)


VCS and Cisco Unified CM:Better Together

Unified Communications ManagerUC and CTS Solutions

Advanced UC Solution with Video

CTS Solution experiencePersonal Communicator

3rd party PBX Interoperability

VCSAdvanced video and TelePresence

Advanced Video Call Contol

Movi FindMe / Multiway

SIP- H.323 Interworking 3rd party PBX Video

Gateway

Rich TelePresence features

Any-to-any interoperability

Content sharing

BandwidthManagement

Firewall Traversaland B2B

SIP TrunkInteroperability

http://onetandberg/C17/Microsoft/Image Library/Interoperability PC View.jpg


Better Together

Market-leading Video and Collaboration solutions

Broadest communications portfolio

Immersion video to desktop for video, voice, messaging

End-to-end solutions tested by Cisco

Protecting investments in third party video and voice assets through standards

Flexible deployment options

Services complement product

10


Today’s Communications Network Challenges

Redundant

Complex

Inefficient

PBX

PBX

PBX

Apps

PBXPBX

PBX

Apps

Apps

Apps

AppsSBC

SBC

SBC

PSTN gwy

PSTN gwy

PSTN gwy

Expensive

Limited Features

High PSTN Costs

Network Complexities

Users Demand New Collaboration

Services

Mobility

Web 2.0

Expensive

Inflexible

Social networking

Enterprise apps

Mobile, dispersed workforce

Users acclimated to social networking


Cisco Unified Border Element and Session Management Edition

Bridging and extending the communications network to connect users, applications, and systems globally

Value PropositionLower total cost of ownership

Reduce network complexity

Increase workforce productivity and business agility

Changing business process, workforce practices, and information use

Modernize infrastructure at your own pace

12


Three Simple Steps

Simplify

by Streamlining Services

Aggregation

Save

by Efficiently Interconnecting

networks

$Extend

by Bridging Collaborative

Services Globally


Cisco Unified CM 8.5(1) HighlightsImproved Operational Efficiency and Cost Reduction

SIP Early Offer

SIP Normalization and Transparency

Call Routing Enhancements

Session Management Edition Key Enhancements

Scalability, Load-balancing, SIP Call Trace

New Native Mobility SupportDirect Connect UC Clients to

Communications Manager on Android, iPhone, Blackberry, Nokia devices

14


Cisco Unified CM 8.5(1) HighlightsImproved Customer and User Experience

HD Video Interoperability

HD Interop among UC clients, TP and 3rd party with Media Experience Engine (MXE)

HD Resolution among UC endpoints/clients and 3rd party in H.264 codec

Cisco E20 Personal Video Endpoint Native in UCM 8.5

Contact Center Enhancements

Agent Greeting – provide consistent customer experience

Whisper Announcements –provides call context prior to answering the Customer call


Session Management Scalability and Load-Balancing

Scalability

Increased usage of SME nodes for trunk processing and routing

Enhanced per-cluster concurrent calls (25,000) and CPS (150) from 8.0 levels (15,000 and 100, respectively)

Load balancing

Increased remote destinations for H.323 and SIP trunks (16)

Enables greater load balancing across trunk groups

Session Manager Cluster

SIP Trunk Group

SIP Trunk Group

Cisco Unified Border Element

Unified CM Clusters


Q.SIG Over SIP

Enables transparent multi-protocol integration between Applications (e.g. Messaging, Collaboration) and multiple PBX vendors

Calling/Called Party/DN information is retained

E.G. Callback, MWI, Transfer/Forward features work seamlessly

Link/Trunk usage is optimized through path replacement

Cisco Collaboration MeetingPlace

SIP/SCCP

Cisco Messaging

Cisco Session Manager

Q.SIG over H.323ANNEXM.1

MGCP Q.SIG

Q.SIG over SIP

SIP/H.323


SIP OPTIONS Ping

Enables Session Manager to check the status of remote destinations

Periodically sends OPTIONS requests to all SIP trunk destinations

Session Manager sends call attempts only to responsive SIP trunk destinations

Reduces inefficiency and delay in attempting alternate destinations when a destination is not responding


OPTIONS


200 Ok


INVITE


Mobility

Direct Connect UC Clients on following Android, iPhone, Nokia and BlackBerry devices

Native mobility capabilities in Communications Manager reduce operational cost and capex spend

Least Cost Routing for above clients via:

Dial via Office

Call Move

Single Number Reach

Significantly reduce mobility opex spend


Video Interoperability

HD Interoperability among video endpoints

720p/1080p resolution in H.264 codec

Cisco hardphones

Softclients

Desktop video devices

Cisco and 3rd Party Telepresence

Maintains existing dial plans and calling features from Communications Manager

Speeds delivery of video functionality to existing and new endpoints

Other Key Video Enhancements incl:

Multiple Payload Types, Mid-Call Codec Negotiation

Support 3rd Party Secure TIP Endpoints

Low Bandwidth Interop w/ CTS Endpoints


Customer Care – Agent Greeting

Allows Contact Center IVR to play pre-recorded messages to Customer and Agent anytime during an Active Call

Delivers a consistent Customer experience

Prevents job repetition

“Hello, my name is Joe and thank you for calling Widgets-R-Us today. May I have your account number please?”

Standards-based IVR integration

Announcement trigger exposed via CTI (J/TAPI)

Supported by built-in-bridge devices: http://developer.cisco.com/web/sip/wikidocs

Cisco Unified Contact Center

Enterprise & Hosted

Cisco Customer Voice Portal

Cisco Unified Communication

Manager

Cisco IP Devices

http://developer.cisco.com/web/sip/wikidocs


Customer Care –Whisper Announcements

Allows Contact Center IVR to play pre-recorded announcements to an Agent prior to connecting the Customer call

Provides the Agent with call context

“Internal Support Call – Spanish” or “Overdue account”

Supports dynamically recorded announcements such as those captured from Customers and played to Agents in Directory Service contact centers

“Hi, I‟m looking for the Pizza Hut on Main Street”

Standards-based IVR integration

Supported by built-in-bridge devices: http://developer.cisco.com/web/sip/wikidocs

http://developer.cisco.com/web/sip/wikidocs


Single Sign-On (SSO) Feature

Enables Single Sign On for Cisco UC

Integrated Windows login

Advanced Authentication method support (e.g. Smartcards)

First Iteration SSO feature set

Unified CM User Option Web Pages (CCMuser)

Cisco Unified Communicator for Microsoft client (CUCiMOC)

Additional Cisco UC integrations planned for future releases

Requires OpenAM server deployment

Developer partner opportunity for OpenAM server planning, provisioning, support, & integration with other corporate applications


Other Key Functionality

Recording integration SIP Header Enhancement

Far-end Calling Party DN and Name has been added to the SIP Headers for recording streams

IP Assistant Manager (IPMA) support for Safari 4.0

CTI J/TAPI client support for VMWare environments

Cisco CTI clients now support installation on virtualized VMWare EXSi 4.0 platforms

CTI TSP Native 64-bit Client

Native 64-bit operating system support for Windows 7 (64-bit) and Windows 2008 Server R2

Planned for release in 8.5(1) Service Update 1 (~Jan 2011)


Cisco Unified Client Services FrameworkSoft Client Collaboration Architecture

Cisco WebexConnect

Cisco Unified InfrastructureServices

Cisco UCIntegration

for Microsoft

Cisco Unified Personal Communicator

Cisco Quad Phone

Developer & Integrator SDK

Cisco UCIntegration

for RTX



Release 8.5 New Features at a Glance

CUP High Availability (HA) Support

New Meeting Escalation

– MeetingPlace with WebEx Scheduling

– WebEx as SaaS (no MeetingPlace)

Client Logging Disablement Support

Click to Call 8.0 Functionality Inclusion

Microsoft Office 2010 Support*

Basic VDI Support*

* Supported in CUPC 8.0(3) (September, 2010)

“Compatible with Cisco Unified Communications System Release 8.5”



CUP High Availability (HA) Support

High availability on CUP 8.5

CUP will move CUPC users from the failed note to the backup node

Two modes of CUP operation

• Manual Failover/Failback

• Automatic Failover

CUPC follows the same design as „offline message‟ in chat windows (new error messages and icons)

Cisco Unified Presence 8.5Sub-cluster

IDS Global User Data Replication

Volatile Persistent Data (Login state)

Times Ten Soft State Data (Presence info)

Backup Node

1A

1B

Primary Node

SOAP

XMPP



New Meeting Escalation

Escalation of any conversation into web meeting to share desktop/applications

Release 8.0 supports MeetingPlace and WebEx with MeetingPlace Scheduling

Release 8.5 supports two additional deployment models

– MeetingPlace with WebEx Scheduling

– WebEx as SaaS (no MeetingPlace)Example:

cisco.webex.com

WebEx NodeFor MCS



Client Logging Disablement Support

A new CUP 8.5 property

Controlled by CUP admin

When turned on, no events in Conversation History window

Chat transcripts will be not created in user‟s PC/laptop



Basic VDI* Support

Supports products from top virtualization industry leaders

Hosted virtual desktop

– VMware View 4.5

– Citrix XenDesktop 4.0

CUPC 8.0(3) or later

Desk phone control mode

Audio/Video Soft phone Roadmap

Server S/W

OS

App

Desktop Virtualization S/W

OfficeCUPC

*VDI (Virtual Desktop Infrastructure)



Click to Call 8.0 Functionality Inclusion

Same Click to Call experience on Microsoft Office applications with CUPC

New “ribbon” button in Microsoft Word, Excel & PowerPoint


Microsoft SharePoint 2007

Cisco Click to IM/Call

Word

Microsoft Outlook 2007

Cisco Presence Light-Ups


Microsoft Office 2007 Integration


Cisco Presence Light-ups

Cisco Click to IM/Call

Microsoft Outlook 2010




Cisco Presence Light-Ups Cisco Click to IM/Call

Microsoft Word 2010




Cisco UC Integration for Microsoft Office Communicator

User Interface enhancements

New enhanced conversation control pane

New pane design

Drag Icon integrated into panel styling, drop target is now full icon pane


Cisco UC Integration for Microsoft Lync

Microsoft Lync 2010 Support

UC Integration 8.5 introduces Microsoft Lync 2010 support.

Cisco participated in the Wave 14 TAP program to develop the Cisco UC integration for the Lync 2010 client.

Integration detects version of Microsoft product and displays communication pane in a style to match Microsoft product

All CUCIMOC 8 features will be available in the Lync client.



Common Product Questions…

FACT: Microsoft Office Communicator and Lync both have a number of APIs for 3rd party integration.

FACT: Microsoft have removed the Web based tab area from the Lync 2010 client

FACT: CUCIMOC 7.1 WAS a tab based integration to office communicator

FACT: CUCIMOC 8.0 and 8.5 are NOT tab based integrations and are not affected by Microsoft Tab API change.

CUCIMOC 7.1(TAB Based)

CUCIMOC 8.0(NOT TAB Based)

CUCIMOC 8.5(NOT TAB Based)

Joint Statement of Unified Communications Interoperability from Cisco and Microsoft

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=78814f28-2df5-4cff-a166-73622c7830bb&displaylang=en

QUESTION 1: Microsoft account teams are confusing my

customer on MOC/Lync APIs and usage by CUCIMOC



CAST support for 89/99xx phones

In Desk phone mode the audio will be through the Desk phone and the Video will be displayed on the PC

Only possible if PC is tethered to the 89/99xx phone. Server Health screen will show CAST connected as well as CTI connected

Video will only ever appear on one device : – If the 89/99xx phone has its own camera attached then it will refuse the

CAST connection and Video will be displayed on the phone

– Otherwise Video will be displayed on the PC

Support for the following phones added in 8.5 :

– 8961, 9951 ,9971

Minimum Phone Firmware Required :

– Sip8961.9-1-0PD0-97, Sip9951.9-1-0PD0-97Sip9971.9-1-0PD0-97



Office Plug-in enhancements

New ribbon based click to call plug-ins for Microsoft Office

– WordExcel

– PowerPoint Outlook

Office suites supported– Office 2003 (Not ribbon based)

– Office 2007

– Office 2010

Persona Menus also supported in Office 2003 & 2007

Support for Office 2010 64 bit road mapped




New ribbon application integrations for Word, Excel and PowerPoint extend click to call functionality in the UC Integration




Outlook integration now also provides a click to call ribbon for contacting sender and recipients

Right click functions also available



Single Sign On (SSO)

By logging into their desktop users can seamlessly login to the integration

No additional requirement to provide a username & password for UC Manager / LDAP directory

End user authentication is based on windows desktop login to a domain

Designed around Active Directory with Kerberos environment to achieve Windows desktop SSO

Requires upgrade to UC Manager 8.5 & CUCIMOC 8.5

The solution requires the ForgeRock OpenAM Server 9.x

Following Communicator login, Integration login process

automatically initiated

Login sequence…



3rd Party Headset API Support

Cisco has made a Client Services Framework API available to Headset manufactures

The API allows calls to be accepted and disconnected using button controls on USB/DECT headsets

Plantronics and Jabra have/are developing to the API‟s

Contact Plantronics/Jabra for details



System Requirements

Windows OS 32 Bit 64 Bit

Windows XP SP3 Y N

Windows Vista SP2Business, Enterprise,

Ultimate

Y Y(WOW)

Windows 7.0 Pro,Enterprise,Ultimate

Y Y

(wow)

Communication Manager Build

UC Manager 6.1+ Y

UC Manager 7.1+ Y

UC Manager 8.0+ Y

Property Audio QCIF CIF VGA 720p HD

Desktop RAM 1GB 1GB 1GB 1GB 2GB

Free disk to Install 1GB 1GB 1GB 1GB 1GB

Free disk to start App 350 MB 350 MB 350 MB 350 MB 500 MB

WEI Processor Score2.0 4.0 4.0 4.9

5.9

(dual core)

Video Card A directX 9 compatible graphics card with following video RAM

XP N/A 128MB 128MB 128MB 256MB

Vista & Window 7 N/A 256MB 256MB 256MB 256MB

I/O ports USB 2.0 port USB 2.0 or

HDMI


Connect 6.7 Highlights

Extending presence across companies & applications

Presence, IM, Click to „x‟ integration with Outlook and Office 2007/2010 and SharePoint

XMPP Federation with OCS and Sametime *

Screen Capture

*OCS/Sametime requires XMPP gateway servers


Connect 7

New UI design

Predictive Search

Broadcast (IM) Messaging

P2P Audio/Video improvements

Integrated Conversation window

Enhanced Meeting Support

CUCI Audio & Video*

• Video resolutions up to 720p HD

Visual Voicemail

– Reply, forward, record/send, broadcast*

Languages - 13

Windows OS


Unity Connection 8.x Core Features

• 20,000 users on 250 ports per server

• Active/Active Redundancy over LAN/MAN/WAN (up to 500 ports)

• Directory Synchronization/Authentication

• 100,000 users across 20 digitally networked nodes

• VPIM Networking (10 locations, 100,000 contacts)

• ViewMail for Outlook and Lotus Notes: DVR-style message player

• Exchange Calendar Access

• Speech Recognition Features

• SpeechView (Speech-to-Text)

• Virtualization Support

• Support for Cisco Fax Server

• SMS, SMTP Message Notification

• Partitions, Search Spaces


Cisco Unity Connection 8.5

New Features:

“Single Inbox” or Unified Messaging!!!

Exchange 2010 Calendar Integration

Client Enhancements– New ViewMail for Outlook 2003(IMAP only)/2007/2010

– Web 2.0 Inbox

Virtualization Enhancements

Support for IPv6

Application/Database Audit Logging

Message Aging Alerts

Secure Delete

New Visual Voicemail Midlet

Message Recording Expiration

REST-based API Enhancements


Cisco Unity Connection 8.5

Supports Exchange 2010

Supports Outlook 2007 and Outlook 2010 (with or without VMO)

Support for Outlook 2003 (Single-inbox or UM) is under investigation and we hope to announce our results shortly

Customer can test with Exchange 2007 and 2003 in lab

Support for Exchange 2003 expected by 1/31/2011

Support for Exchange 2007 expected by mid-April 2011

How we will make this available is being determined (e.g. engineering special, new build, media, etc.?)


Unity Connection 8.5 Unified MessagingHigh-Level Architecture

• Voice messages are stored in Unity Connection and synchronized with Microsoft Exchange mailboxes

• Existing Cisco Unified Communications clients use same interfaces to access voice messages in Unity Connection

• Their reliability and performance are independent of Microsoft Exchange

• Message synchronization leverages loosely coupled, web-based API‟s, not MAPI, to communicate with Microsoft Exchange 2003, 2007, and 2010 simultaneously

• Exchange client applications use same interfaces to Exchange to access voice messages

Cisco Thin Clients

Cisco Thick Clients

Cisco Clients

TUI/VUI/MidletUcxn APIs

Voice Mail System

Cisco Unity Connection 8.5 (Nichols) Exchange

2010 CAS

Email System

Exchange

2007 CAS

Exchange

2003

Exchange

Servers 2007

Exchange

Servers 2010

EX APIs

Mobile Clients

Web Client (OWA)

Thick Client (Outlook)

Email Clients


Cisco Unified Presence Components

MicrosoftLCS/OCS

IBM LotusSametime

Carriers /other vendors

PBXs

Unified CM 6.x, 7.x, 8.xCisco Unified Presence 8.5

SIP/SIMPLE

CTI/QBE

CSTA over SIP

H.323

SCCP

IMAP

LDAPv3

SOAP

HTTP/HTTPS

Cisco Unity/Unity Connection

Unified Personal Communicator 7.x

MeetingPlace/MeetingPlace

Express

LDAP

MicrosoftExchange

WebDAV/EWS

Third Party Open API

CUMA

JTAPI

XMPP

Unified Mobility Advantage

Cisco WebEx

GoogleTalk

Jabber


Third Party XMPP Client


Cisco UnifiedPresence 8.x

SIP Proxy

Presence Engine / Instant Message Bridge

Instant MessagingCompliance and

Logging

Jabber Session Manager

Jabber XCP

XCP Route Fabric

Third Party Open API

Calendar

Unified CMSync Agents

Third Party XMPP Client (Spark, Adium, Pidgin,

MomentIM, etc)


PostgreSQL


CUMA

Unified Application Environment

SIP Interface

Unified Mobility Advantage 7.x

ODBC

XDB

XMPP

SIP/SIMPLE

Unified CM AXL/SOAP

SIP/SIMPLE

XMPP

MicrosoftExchangeCisco

Agent Desktop

ICMICM

Expert Advisor

Cisco Agent

Desktop

ICMICM

Expert Advisor future

Third Party Compliance

Server

http://www.jabber.com/CE/JabberHome


InternetUnified

Presence 8.x


Unified CM

Adaptive Security

Appliance

DMZDMZ

Unified Presence

8.x

Unified Presence

8.x

SIP/SIMPLE

Intercluster Peer

Domain A

Domain B

Unified Presence 8.x

XMPP


IBM Lotus Sametime Connect Clients

IBM Lotus Sametime 8.x

IBM Lotus Sametime Gateway

Adaptive Security

Appliance


Microsoft Office Communicator

MicrosoftOffice Communications

Server 2007

Unified CM

Internet

Access Proxy

DMZDMZ

Unified Presence

8.x

Unified Presence

8.x

SIP/SIMPLE

Intercluster Peer Domain A Domain B



Unified Presence 8.5

XMPP

Adaptive Security

Appliance

Unified Presence 8.5 SIP Federation

AOL SIP Access

Gateway

User Communities

aol.com, icq.com, aim.com

Hosted Domains

Clearing House

[email protected]

[email protected]


Publisher

Publisher

SubscriberCisco Unified Presence Cluster

Rep

licati

on

Subscriber Subscriber Subscriber

Cisco Unified Communications Manager Cluster

LDAPv3

LDAP Sync

Enable LDAP synchronization and authentication on Communications Manager

Authenticated LDAP search contexts

Large AD deployments may require domain controller promotion to a global catalog

Database Sync

Cisco Unified Presence Deployment


Cisco Ajax XMPP Libraries (CAXL)

CAXL is a Web 2.0 JavaScript client DK for integration of Instant messaging, Presence and Roster services.

Evolution of Jabbers former jabberwerx suite

Common SDK for Cisco Unified Presence and Cisco WebEx integration.

Supported on the following Browsers and Operating Systems

IE 6*,7 & 8Firefox 3.5/3.6

Safari 4

Chrome 5

Client-server communication is via BOSH

Distribution via Cisco Developer Network


Unified Communications Web SDK

Web UC SDKServices

Developer Partner enablement to create:

Rapid UC integration to any browser capable device. UC enablement of Web Portals, Web Mash-ups etc. Compliment HTML5 Rich User Experience

enhancements. Enable Developer Partners to productized UC Clients. Zero download UC client (with potential plug-in for

advanced media services). Facilitate broad range of Web Skills.

IE 7, 8

FireFox 3

Safari

Chrome

HTML5 Services Hi

Rich User Experience in the Browser


Application Scenario # 1

Corporate Directory to:

Find a persons contact details

See their role within the business

Maybe identify org structure and who they report to.

I wonder is that person free? I wish I could tell!

Where are they right now?

I‟d like to contact them!

Solution: CAXL and Web UC SDKs

Presence exposed as part the contact information on the corporate directory

Integrate IM as part of the interaction

Integrate Click to Call (Web Dialer etc)

Integrate Geo-Location

Unified Communications enabled Corporate Directory

Presence enabled

IM / Chat enabled

Click 2 Call enabled (e.g. Web Dialer)

Pub-Sub App enabled(e.g. Geoloc)



Optimized Feature Set and User Experience for Industry Verticals

Corporate Branding and Themes via HTML and CSS.

Embed client in Desktop Portal, Third Party Portal (e.g. iGoogle) or Customer Facing Portal

Easily modify and optimize UI elements for vertical specific, browser enabled devices:

Handhelds

Mobile Phones

Dedicated Terminals

Customized UC Browser Clients for Industry Verticals

Presence enabled

Instant Messaging, Group

and Persistent Chat

Visual Voicemail Web Client via Cisco Unity Messaging Interface

Futures –Browser phone



Leverage Geo-Loc features to find not only whether your work colleague is available but where they are!

Create IM/Presence BOT applications that represent asset locations (trucks, equipment etc), not just end users.

Leverage CAXL Personal Eventing Protocol for Publish / Subscribe functionality.

Emergency response type applications –nearest expert to incident, best means to contact them, means to contact them.

Cisco Unified Presence integration with Cisco MSE for Map -> Building -> Office view granularity. (target is Q2CY11)

Pub-Sub Applications e.g. Geo Location



Scenario

Cisco have a number of primarily “Hot Desk” only corporate buildings.

Users use touch screen portals situated in building lobbies to look for and reserve available hot desk in any location

Portal can be accessed by any corporate employees to determine:

Employee availability (Presence)

Employee location (from global map view down to building and office.

Perform integrated Directory Lookup

Click to Call, IM to any employee

Click to Conference

Cisco IT – Resource Reservation Portal

cisco unified communications 8 · enables greater load balancing across trunk groups ......

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