cisco services | get the most from your technology investment
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Studies show that just one hour of downtime costs an average of US$212,100 an hour. So don’t let a network problem affect you. Learn more how to proactively manage your network. Learn more about Cisco Services Technical Support: http://cs.co/jlbSS8ad.TRANSCRIPT
Get the Most from Your Technology InvestmentCisco Services
Cisco Confidential 2© 2014 Cisco and/or its affiliates. All rights reserved.
Your Business Depends on Your Network
Your Network Doesn’t Have to Fail to Affect Your Business’s Profitability
Poor network performance means:
Don’t Let a Network Problem Take Your Business Down with It
Slower applications and services
Missed opportunities
Security and compliance
issues
A disappointing online presence
Studies show just one hour of downtime
costs an average of US$212,100 an hour
Cisco Confidential 3© 2014 Cisco and/or its affiliates. All rights reserved.
You’re Simply Safer with a Service
Cisco® Technical Services Help Keep Your Network Up and Running at Its Best—All the Time
Keep costs in line
Control risk with a secure, healthy network
Get top performance from network services and applications
Get more out of your network, today and in the future
Seize new business opportunities faster
Find and solve problems faster,
before they affect your business
Cisco Confidential 4© 2014 Cisco and/or its affiliates. All rights reserved.
Be Sure You’re Getting the Most from Your Investment, Every Day
Unlock All the Potential in Your Network
Reach out to local Cisco engineers
Get peace of mind
Keep your network current
Access robust technical and online resources
Expect nonstop business continuity
Stay competitive
Increase reliability and accelerate error resolution
Cisco Confidential 5© 2014 Cisco and/or its affiliates. All rights reserved.
Much More Than a Warranty 80 percent of calls to Cisco® Technical Assistance Center (TAC) are not about hardware failure
Managing and evolving your network requires more than reliable hardware
Equipment Covered
Duration Hardware Replacement
Cisco OS Updates
Cisco TAC Support
Registered Access to Cisco.com
Cisco Call Home Diagnostics and Alerts
Cisco SMARTnet™ Service
All Renewable contracts
Cisco Standard Hardware Warranty
All Standard hardware 90 days
Standard software 90 days
Advance hardware replacement 24x7x2 hour 24x7x4 hour 8x5x4 hour 8x5xNBD
Other RFR
Advance replacement (10 days)
Yes; updates within the licensed feature set
No No No No
Yes Yes Yes
Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Cisco SMARTnet™ Service delivers a
… and renewal is simple
192% ROI
over 3 years
Missed opportunities for new sales
Expense of recovering from system incidents
Regulatory and compliance problems
Lost customers and revenue
If your network is running poorly, you risk:
Network Downtime Costs Businesses 1 Percent of Annual Revenue
Time to Renew? Don’t Let Your Coverage Slip
Cisco Confidential 7© 2014 Cisco and/or its affiliates. All rights reserved.
Maintain peak performance with a secure, dependable network
Keep All the Performance and Reliability You’ve Come to Expect
Stay Covered and Up-to-Date
Resolve problems fast with support from Cisco® TAC and rapid hardware replacement
Find and solve problems before they affect your business with smart diagnostics and alerts from Cisco Smart Call Home
Stay on top of the latest technology with automatic system upgrades and online tools
Apply Cisco Smart Services capabilities for better insight into your network
Cisco Confidential 8© 2014 Cisco and/or its affiliates. All rights reserved.
Powered by Cisco Smart Services CapabilitiesCisco® Smart Services automates software capabilities…
that collect network diagnostic data… which we analyze and compare to Cisco’s deep networking
knowledge
Giving you insight to find and diagnose problems
Offering online portals and tools with real-time tracking
Providing software downloads and alerts to simplify updates
Cisco Confidential 9© 2014 Cisco and/or its affiliates. All rights reserved.
Delivered by Your Partner, Who Understands Your Business
Cisco and our partners form the largest collection of networking experts in the world
13,000+ people focused on services, including more than 1200 software developers
2200+ certified engineers with 3300+ certifications
Part of a community of 68,000 partners authorized to sell and support Cisco® solutions
Cisco Confidential 10© 2014 Cisco and/or its affiliates. All rights reserved.
…All Backed by Cisco Experience
Our Lifecycle Services Approach Helps You Plan, Build, and Manage Your Network
We build on knowledge gained through:
28years
More than
of industry experience
50 million
installed devices
6 million
annual customer
interactions
90,000
technical documents in our knowledge
base
Thank you.