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June 7, 2019 Exam Voucher Order Guide Cisco Learning Credits

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Page 1: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

June 7, 2019

Exam Voucher Order Guide

Cisco Learning Credits

Page 2: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

How to Register for your exam at Pearson VUE

Additional Information

How to Download Voucher Code(s)Table of Content

How to Order CLC Exam Vouchers

Page 3: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Welcome to the Cisco Learning Credits Exam Voucher Self-Service Portal.

This “How To” guide shows you how to order exam vouchers from the self-service portal, including how to check the status of an order, download your voucher codes, open support cases, and how to redeem voucher codes at Pearson VUE.

For further assistance regarding your exam voucher order, please open a case with our Cisco Certification & Communities Online Support Team www.cisco.com/go/certsupport.

Introduction

http://www.cisco.com/go/certsupport
Page 4: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

1. Navigate to the Cisco Learning Credits Exam Voucher portal page.

2. Sign in using your Cisco.com ID. If you do not have one yet, please create a new account by clicking on the “Create Account” tab on the bottom of the page. You may also visit Cisco.com to create a new account.

Accessing the Portal

https://discountprogram.cloudapps.cisco.com/lcclsp/pur
Page 5: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Voucher Terms & Conditions

3. One you have signed in, please read and accept the Voucher Terms & Conditions.

Page 6: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

4. Click on the “Exam” or “CCIE Lab” tab to place your voucher order. For written and CCDE Practical exams, select the “Exam” tab. For CCIE Lab, select “CCIE Lab” tab.

Please note: Exam and CCIE Lab orders cannot be combined. They must be purchased separately.

5. Select the “No. of Vouchers” of your desired exam type and click “Add to Cart.”

Ordering Exam Voucher(s)

Page 7: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

6. Continue Shopping, or proceed to “Go to Cart” for checkout.

Ordering Exam Voucher(s) – Go to Cart

Page 8: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

7. Review your “Shopping Cart” to ensure you have selected the correct Exam Type and Quantity.

8. Proceed to Checkout.

Tips: You can update the quantity of vouchers from your cart by selecting the drop down box in the ‘Quantity’ field.

To navigate back to the Catalog, click on the ‘Continue Shopping’ tab or ‘Catalog’ on the top right of the page.

Ordering Exam Voucher(s) - Checkout

Page 9: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

9. Enter a valid Sales Order Number and Total Learning Credits to make this purchase.

10. Enter Alternative Email if needed.

11. Click “Submit.”

Tips: If you are using more than one Sales Order Number, please ensure they belong to the same company/customer and have the available credits to be debited from each one.

If your order cannot be completed, please provide a valid SO# or open a customer support case www.cisco.com/go/certsupport.

Ordering Exam Voucher(s) – Submit Order

http://www.cisco.com/go/certsupport
Page 10: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

✓ Thank you for your order.

✓ Please check your email for order confirmation and details, or visit “My Orders” in the portal.

✓ Your Team Captain will be notified via email for approval. The order will not be fulfilled until the Team Captain approval is received.

Ordering Exam Voucher(s) – Order Complete

Page 11: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Sample - Email Order Confirmation

Page 12: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

How to Download Your Voucher Code(s)

Page 13: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

There are two ways to download your vouchers:

1. In the portal under “My Orders,” click on “Download Vouchers.”

2. Or, check your email for a confirmation of your voucher fulfillment. From there, you can also download your vouchers.

Download Your Voucher Code(s)

Page 14: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Sample - Voucher Code Information

Page 15: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

How to Register for Your Exam at Pearson VUE

Page 16: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration

✓Navigate to the Pearson VUE’s registration system http://www.pearsonvue.com/cisco/ for the Cisco Certification Program and register for your exam.

✓Create a new account if you have not registered online before.

http://www.pearsonvue.com/cisco/
Page 17: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Select Your Exam

✓Select the exam you wish to take.

Page 18: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Select Exam Language

✓Select the Exam Language you prefer to take your exam in.

Page 19: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Accept the Terms & Conditions

✓Accept the Terms & Conditions for the Cisco Certification Program.

Page 20: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Choose Your Test Center

✓Choose your preferred test center.

Page 21: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Choose Your Appointment Date

✓Choose your preferred appointment date and time.

Page 22: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Review Your Order

✓Review your selection and Add to Order

Page 23: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Checkout Step 1

✓Checkout – Step 1: Confirm Personal Information

+1 800-553-6387

Johnny Doe

Page 24: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Checkout Step 2

✓Checkout – Step 2: You must agree to the Cisco Policies – check the box to proceed to Checkout.

+1 800-553-6387

Johnny Doe

Page 25: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Checkout Step 3

✓Checkout – Step 3: Open the “Voucher/Promotion Code” field and enter your Cisco Learning Credits Exam Voucher Code.

Page 26: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Checkout Step 4

✓Checkout – Step 4: Review the order is accurate and submit order.

Page 27: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Checkout Step 5

✓Checkout – Step 5: Summary of order. An email confirmation will be sent to your email.

[email protected]

Page 28: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration – Checkout Step 5

✓Checkout – Step 5 (continued): Review payment details and policies.

Page 29: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Pearson VUE Registration Complete

✓Your exam registration is now complete and your exam appointment is confirmed. You will receive email confirmations of your appointment.

✓Good luck on your exam!

Page 30: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Additional Information

Page 31: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

1. Go to CCOS homepage: www.cisco.com/go/certsupport

2. Enter your email address as your username.

3. Enter your password.

4. If you do not have an account, please create a new one.

How to Open a Customer Support Case

http://www.cisco.com/go/certsupport
Page 32: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

5. On the top of the page, click on “Contact Certification Support.”

Tips: You may view and update your pending cases by clicking on the ‘My Cases’ tab.

How to Open a Customer Support Case

Page 33: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

6. Fill out all required fields marked with an asterisk *.

7. In the “Product” field, choose the program you have an issue or inquiry about. For CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.”

8. When you are done, click “Submit.”

9. You will receive an email with case details. Please expect a response within 2-3 business days.

How to Open a Customer Support Case

Page 34: Cisco Learning Credits · CLC Exam Voucher Order Inquiries, you will select “Cisco Learning Credits Exam Voucher.” 8. When you are done, click “Submit.” 9. You will receive

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